The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Thank you for your feedback and your rating of 4/5. We are sorry to hear that the delivery time did not meet your expectations this time. We are doing everything we can to improve our service and provide you with an optimal experience. Please do not hesitate to contact us for any questions or needs.
Best regards,
The Cycles and Sports team
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Haji Sidek Haji Y.
Rating: 4 out of 5
following a purchase from 28/03/2025
Speedy delivery and good quality product.
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Aude M.
Rating: 4 out of 5
following a purchase from 19/04/2025
I am delighted with my purchase, however I am not convinced by the system that allows replacing the 3-point plate with the SPD plate, honestly it's much harder than in the video! I don't understand why it's so hard to equip our children, when you don't know much it's a nightmare!
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Response from Cycles et Sports
Hello Aude,
Thank you for your feedback, and we are delighted to hear that you are satisfied with your purchase. We encourage you to contact us directly or visit the store for personalized assistance. Your satisfaction is our priority, and we wish to support you as best as we can with your needs.
Best regards,
The Cycles and Sports Team
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Audrey L.
Rating: 3 out of 5
following a purchase from 17/04/2025
Fast and careful shipping, but it's a shame the shoes arrived damaged. As if they had already been used. What a pity!
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Response from Cycles et Sports
Hello Audrey,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the speed and quality of the delivery. However, we are sorry to hear that the shoes arrived damaged. This does not meet our quality standards. We invite you to contact our customer service to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Cycles and Sports team
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jean pierre C.
Rating: 4 out of 5
following a purchase from 02/04/2025
Conforms to the purchased product fast delivery.
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Response from Cycles et Sports
Hello Jean Pierre,
Thank you for your positive feedback and we are delighted to hear that you are satisfied with your purchase as well as the speed of delivery. Your satisfaction is our priority and we hope to see you again soon on our site "Cycles and Sports".
Best regards, The "Cycles and Sports" team
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Annie ou Bruno C.
Rating: 2 out of 5
following a purchase from 22/03/2025
Hello, I am very satisfied with the product purchased but not with the order processing. I ordered 2 shorts but only received one due to a stock error. I would have liked the order to be fulfilled by receiving 2 shorts and not just one. Even if the model had been somewhat different while still being equivalent. I am not responsible for the stock error. Best regards. Bruno
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Response from Cycles et Sports
Hello Bruno,
Thank you for your feedback. We are pleased to hear that you are satisfied with the product. We understand your disappointment regarding the order and we apologize for this situation. We are constantly working to improve our inventory management to avoid this kind of problem in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Cycles and Sports team
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Bernard B.
Rating: 4 out of 5
following a purchase from 17/03/2025
Speed of shipping
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Response from Cycles et Sports
Hello Bernard,
Thank you very much for your positive feedback and recommendations! We are delighted to hear that you are satisfied with your experience with "Cycles and Sports". Your feedback on the delivery and the compliance of the equipment is greatly appreciated.
We look forward to serving you again!
Best regards,
The Cycles and Sports team
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Sandrine D.
Rating: 4 out of 5
following a purchase from 06/03/2025
Serious site with customer service available by phone. The only complaint I can make is that the order was placed on March 6 and the item was only shipped on March 13 for reception on March 17.
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Response from Cycles et Sports
Dear Sandrine,
Thank you for taking the time to share your feedback on our site "Cycles et Sports". We are delighted that our customer service was able to assist you effectively. We apologize for the shipping delay you experienced and understand the importance of prompt delivery. Rest assured that we are constantly working to improve our timelines to better satisfy our customers. We look forward to serving you again!
Best regards,
The Cycles et Sports team
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debuysscher C.
Rating: 2 out of 5
following a purchase from 11/03/2025
10/10
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Laurent G.
Rating: 4 out of 5
following a purchase from 03/03/2025
I am satisfied with My expectations
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Julien M.
Rating: 2 out of 5
following a purchase from 17/02/2025
I didn't want to leave a review, but since I'm invited to... I ordered a pair of shorts and a pair of shoe covers on February 17th. After placing my order, I was informed that the shorts were out of stock, so I quickly responded (within an hour) to get my order processed quickly. On Thursday the 20th, I was informed that the package would be shipped at the beginning of the following week. On Friday the 28th (not really the beginning of the week...), I reached out again to find out where my order was... it would be shipped on March 3rd. Delays are fine, but being told that it would ship at the beginning of the week and then it only ships a week later is not very serious... They will need to regain my trust for me to order again from Cycles and Sports.
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François D.
Rating: 4 out of 5
following a purchase from 01/03/2025
Product in perfect condition. Delivery a little long.
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jacques D.
Rating: 4 out of 5
following a purchase from 14/02/2025
well
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patrice G.
Rating: 4 out of 5
following a purchase from 16/02/2025
Good item, fast delivery
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NADEGE L.
Rating: 4 out of 5
following a purchase from 06/02/2025
Satisfactory product, size ok. The only drawback is that the instructions for adjusting the straps are not included in the package.
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Denis H.
Rating: 3 out of 5
following a purchase from 03/02/2025
👍
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Marie-Jeanne R.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with the choice of product color, given on the order as being in stock on the site when in fact it is no longer in stock.
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Laurent B.
Rating: 4 out of 5
following a purchase from 11/01/2025
Fast and accurate delivery
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Chantal I.
Rating: 4 out of 5
following a purchase from 11/12/2024
many quid pro quos with the order which generated a delivery time of almost 1 month
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Response from Cycles et Sports
Hello Chantal, thank you for your feedback on our Cycles et Sports website. We apologize for the misunderstanding that led to a longer-than-expected delivery time. We have taken your comment into account and will do everything we can to improve our service. Thank you for choosing Cycles et Sports
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jerome P.
Rating: 4 out of 5
following a purchase from 28/12/2024
Sites not up to date on sizes
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Response from Cycles et Sports
Thank you for your constructive feedback, Jérôme. Customer satisfaction is very important to us, and we'll be sure to update our product sizing information as soon as possible. Cycles and Sports
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Thibaud C.
Rating: 3 out of 5
following a purchase from 02/12/2024
Long delay (too long) to send the parcel (more than 8 days).
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René L.
Rating: 4 out of 5
following a purchase from 20/11/2024
Efficient service. The jacket I received was satisfactory
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karine L.
Rating: 3 out of 5
following a purchase from 06/12/2024
Responsive after-sales service BUT a product purchased/paid for is finally out of stock and shipping costs are excessive.
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antoine M.
Rating: 2 out of 5
following a purchase from 02/12/2024
The items I received are very good however I did not receive 3 items which is very disappointing knowing that it was for a gift.
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Response from Cycles et Sports
Are you sure because my colleague who prepared your parcel remembers perfectly having put all your articles in your parcel? Sincerely Cycles et Sports
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laurent S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.
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Arnaud R.
Rating: 4 out of 5
following a purchase from 15/11/2024
The garment's characteristics didn't match what I was looking for. But was it up to Cycles et Sports to be more exhaustive than the manufacturer's data... that would be quite a job. So I used the returns procedure. No worries about processing and reimbursement. On arrival, however, I had to pay for the return postage. That was the small problem with this mail-order experience. Then there were a few minor stock updating problems, with a partial cancellation due to an unavailable item. Finally, very "human" contacts, and that's a pleasure.
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madeleine D.
Rating: 3 out of 5
following a purchase from 22/11/2024
Postage too expensive
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Véronique D.
Rating: 4 out of 5
following a purchase from 18/11/2024
Received as ordered. However, I would have liked a small welcome gift for the new customer!
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Ghislaine A.
Rating: 4 out of 5
following a purchase from 18/11/2024
The delivery was on time and in good condition. For the moment I can only say that because it is a Christmas gift.
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Corine V.
Rating: 4 out of 5
following a purchase from 09/11/2024
Professional, trustworthy team Too bad there's no correlation between store stocks and the Internet.
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jc C.
Rating: 4 out of 5
following a purchase from 06/11/2024
Everything is in order, but please allow a good week for delivery ...
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Bernard M.
Rating: 4 out of 5
following a purchase from 04/11/2024
Easy ordering and express delivery
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serge L.
Rating: 3 out of 5
following a purchase from 14/10/2024
I find the coupé vent a bit thin
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ERIC G.
Rating: 4 out of 5
following a purchase from 11/10/2024
Good tube for top-of-the-range bikes with corresponding tires, because you gain speed compared with other standard tubes.
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Jean-Pierre H.
Rating: 4 out of 5
following a purchase from 05/10/2024
Impeccable service and quality product
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sylvain L.
Rating: 4 out of 5
following a purchase from 22/09/2024
Fast delivery, as described.
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Christian Simon F.
Rating: 4 out of 5
following a purchase from 12/09/2024
Good price. Received item with no problem.
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Ben G.
Rating: 2 out of 5
following a purchase from 25/08/2024
My 1st order was delayed by 10 days even though the products were advertised as being in stock. 2nd order placed this week on Monday morning: Friday morning still no news of dispatch, reminder e-mail still unanswered. I still don't know when I'll receive my equipment. Not a professional, I don't think I'll be ordering from Cyles et Sports again.
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Response from Cycles et Sports
Hello Ben, thank you for your review. We're sorry for the delay you experienced with your first order. However, we will get back to you as your second order has been announced as delivered. Thank you for your confidence and have a nice day. The Cycles et Sports team.
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Yannick D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Getting there on time
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Etienne C.
Rating: 2 out of 5
following a purchase from 05/08/2024
2 weeks to receive a jersey by Colissimo.....
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay.
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