Customer reviews of Cycles et Sports

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9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

Reviews 2, 3 and 4 stars

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bruno S.
Rating: 4 out of 5
following a purchase from 25/01/2024
DELIVERY A LITTLE LONG. ORDER PLACED ON 25/01 AND RECEIVED ON 07/02.
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Bruno C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Hello, SATISFIED with the site
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Mickael R.
Rating: 4 out of 5
following a purchase from 03/02/2024
Competitive prices and fast delivery.
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Melanie R.
Rating: 4 out of 5
following a purchase from 17/12/2023
Two orders placed in December, and each time an item was unavailable, even though the site didn't mention it. It's a pity that stock is not managed directly. That said, all the items ordered were eventually dispatched, some with a wait of around 15 days. Customer service always responds to requests for delays, so there's no real need to worry.
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Samuel D.
Rating: 4 out of 5
following a purchase from 27/12/2023
Received promptly
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THERESE V.
Rating: 4 out of 5
following a purchase from 09/12/2023
Delivery time a little long. Item arrived on Christmas Eve.
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Jean-Pierre B.
Rating: 4 out of 5
following a purchase from 04/12/2023
good service
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Olivier S.
Rating: 3 out of 5
following a purchase from 01/12/2023
The delivery date is not estimated, it would be useful to think about it!
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Response from Cycles et Sports
Hello Olivier, thank you for your review of our Cycles et Sports website. We are delighted that you like our promotions. We have taken into account your remark concerning the estimated delivery date and we will make sure to add it in the future. We hope to see you soon on our site. Thank you again for your 3/5 rating. Cycles and Sports
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Patrick L.
Rating: 4 out of 5
following a purchase from 06/12/2023
Fine
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Dominique R.
Rating: 4 out of 5
following a purchase from 26/11/2023
Clear site order received quickly however a little surprised that the item packaged in its original box is put in a box of Italian perlino asti bottle at first glance when I picked up my package at the relay point I thought a mistake ... weird!!!
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MARTIN J.
Rating: 4 out of 5
following a purchase from 16/11/2023
no problem
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Annick M.
Rating: 4 out of 5
following a purchase from 31/10/2023
I am satisfied with the site, the choice of products. The parcel was delivered on time. I have already ordered from you
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Stéphane B.
Rating: 3 out of 5
following a purchase from 18/10/2023
I received an L size instead of an M.
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Response from Cycles et Sports
We apologize for this error on our part. The error has been corrected. We do our best to satisfy our customers and we hope to be able to offer you a more positive experience with your next purchase. Thank you for your feedback. Cycles et Sports
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José M.
Rating: 2 out of 5
following a purchase from 30/10/2023
Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness
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Response from Cycles et Sports
Thank you for your comment, we apologize, we usually inform our customers if there is a delay. Your order was delayed by 10 days, Sincerely
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Alain S.
Rating: 4 out of 5
following a purchase from 29/10/2023
Long wait for delivery of a Gobik jacket. But due to this brand's delay in delivering the product to Cycles et Sport.
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Jean-Luc H.
Rating: 2 out of 5
following a purchase from 18/10/2023
My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.
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Response from Cycles et Sports
Thank you for your comment, we will solve this problem as soon as possible. We apologize for any inconvenience.
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olivier R.
Rating: 3 out of 5
following a purchase from 03/11/2023
wrong color but sent anyway...
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charles H.
Rating: 4 out of 5
following a purchase from 10/11/2023
Meets my expectations
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Jean-Luc R.
Rating: 4 out of 5
following a purchase from 30/10/2023
A wide choice to suit my needs
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Jean Nicolas P.
Rating: 4 out of 5
following a purchase from 23/10/2023
All went well
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FRANCOIS D.
Rating: 4 out of 5
following a purchase from 24/10/2023
Easy navigation
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Laurent S.
Rating: 3 out of 5
following a purchase from 19/10/2023
I had to restart the site to find out the status of this one....
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Claude M.
Rating: 2 out of 5
following a purchase from 14/10/2023
11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.
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Response from Cycles et Sports
Thank you for your comment. We'll get back to you to work out a solution.
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Matheo S.
Rating: 2 out of 5
following a purchase from 16/10/2023
I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.
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Response from Cycles et Sports
Thank you for your comment, you contacted us last Thursday evening, as we do not work weekends, we need a little time to make your request for after-sales service from the supplier, which will be done this Monday, Sincerely
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Jean-Luc M.
Rating: 3 out of 5
following a purchase from 23/09/2023
Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!
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GILLES C.
Rating: 4 out of 5
following a purchase from 07/10/2023
fast and responsive
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daniel B.
Rating: 4 out of 5
following a purchase from 13/10/2023
The order was processed very quickly and I had no problems with the scheduled delivery to a post office.
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jean-luc T.
Rating: 4 out of 5
following a purchase from 05/10/2023
More information on delivery times.
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Sébastien P.
Rating: 4 out of 5
following a purchase from 01/10/2023
Fast delivery, items conform, good grip on the tire.
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FLORENCE C.
Rating: 2 out of 5
following a purchase from 17/09/2023
Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service
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Response from Cycles et Sports
Thank you for your comment, we apologize for this oversight, we will take care that this does not happen again, we invite you to contact us again in case of withdrawal difficulties, Sincerely
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Bruno P.
Rating: 3 out of 5
following a purchase from 18/09/2023
Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.
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Gwenael L.
Rating: 3 out of 5
following a purchase from 13/09/2023
Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.
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JEAN-LUC H.
Rating: 3 out of 5
following a purchase from 08/09/2023
Delivery time too long, over 1 week
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Mathieu C.
Rating: 2 out of 5
following a purchase from 10/09/2023
I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.
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Response from Cycles et Sports
Thank you for your comment, you have received a size M instead of a size L, we will of course correct this error at our expense cordially
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Françoise M.
Rating: 3 out of 5
following a purchase from 09/09/2023
The color is different and the delay quite long
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Thierry C.
Rating: 2 out of 5
following a purchase from 12/09/2023
stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.
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Frédéric C.
Rating: 4 out of 5
following a purchase from 14/09/2023
see notice below
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Guillaume M.
Rating: 3 out of 5
following a purchase from 10/09/2023
Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.
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Response from Cycles et Sports
Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially
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Frederic P.
Rating: 4 out of 5
following a purchase from 07/09/2023
Hello order received 3 days after, very well packaged renewed
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William R.
Rating: 4 out of 5
following a purchase from 21/08/2023
Responsive to my requests.
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