Customer reviews of Cycles et Sports

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9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

3 star reviews

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M
Maria C.
Rating: 3 out of 5
following a purchase from 14/05/2026
I received an article that I did not order and I am still waiting for my order.
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MARIE-LENEIDE I.
Rating: 3 out of 5
following a purchase from 05/04/2026
Good quality items, delivery without problems.
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Response from Cycles et Sports
Dear Marie-Leneide,

Thank you for taking the time to leave a review on our site "Cycles et Sports". We are delighted to hear that you appreciated the quality of our items as well as the smoothness of the delivery. We hope to see you again soon and remain at your disposal for any suggestions that could improve your experience.

Best regards,
The Cycles et Sports team
A
ANNETTE M.
Rating: 3 out of 5
following a purchase from 12/04/2026
Hello, I returned the product on 27/04/2026 for a size exchange; too small, no news since; delivery is really not fast, compared to other bike stores
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Response from Cycles et Sports
Hello Annette,

Thank you for taking the time to share your experience. We understand your wait and are constantly working to improve our delivery times. Your feedback is valuable to us and we hope to fully satisfy you in your future purchases.

Best regards,
The Cycles and Sports team.
K
Klaus W.
Rating: 3 out of 5
following a purchase from 26/03/2026
sehr gute artikel, faire preise - die zustellung war jedoch eine katastrophe, suchen sie sich bitte einen anderen dienstleister ! vielen dank !
D
Damien L.
Rating: 3 out of 5
following a purchase from 06/10/2025
Wrong product initially shipped but responsiveness in exchanging for the right product
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Response from Cycles et Sports
Hello Damien,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your initial order, but we are glad that our service was able to respond quickly to your exchange request. Your satisfaction is our priority and we hope that the product you received now meets your expectations. Please do not hesitate to contact us for any further questions.

Best regards,
The Cycles and Sports Team
Y
Younes B.
Rating: 3 out of 5
following a purchase from 08/10/2025
Item not available even though I really wanted it
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Response from Cycles et Sports
Hello Younes,

Thank you for taking the time to share your feedback. We are sorry to hear that the item you wanted was not available. We strive to update our stock regularly and hope you will find what you are looking for soon. Please feel free to contact us if you need assistance or if you would like information on similar items. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
D
Damien C.
Rating: 3 out of 5
following a purchase from 29/09/2025
Delay far too long. Even if no one is available on the phone, the delay has unfortunately been well exceeded...
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Response from Cycles et Sports
Hello Damien,

Thank you for taking the time to share your feedback. We are sorry to hear that you experienced longer delays than expected and that our customer service was unable to meet your expectations. Your feedback is valuable, and we are constantly working to improve our delivery times and availability. Please feel free to contact us directly for any questions or assistance you may need.

Best regards,
The Cycles and Sports team
L
Lionel F.
Rating: 3 out of 5
following a purchase from 16/09/2025
Overall the transaction and shipping went well.
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Response from Cycles et Sports
Hello Lionel,

Thank you for taking the time to share your feedback on your experience with Cycles and Sports. We are delighted to hear that the transaction and shipping went smoothly. However, if you have any suggestions for improving our services or if something did not fully meet your expectations, please do not hesitate to let us know. Your feedback is valuable to us.

Best regards,
The Cycles and Sports team
R
Renaud S.
Rating: 3 out of 5
following a purchase from 18/09/2025
Not the right reference delivered but never mind, no time to exchange
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Response from Cycles et Sports
Hello Renaud,

Thank you for taking the time to share your feedback. We are sorry to hear that you received an incorrect reference and understand your frustration. Please know that we are committed to improving our service and remain at your disposal if you wish to exchange your product in the future. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
F
FREDERIC R.
Rating: 3 out of 5
following a purchase from 31/05/2025
R A S
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Response from Cycles et Sports
Hello Fr1d1ric,

Thank you for taking the time to leave a review on our site "Cycles and Sports". We appreciate your feedback and are glad that everything is in order for you. Please feel free to share your suggestions to improve your experience.

Sportingly,
The Cycles and Sports team
L
Lionel R.
Rating: 3 out of 5
following a purchase from 18/05/2025
I ordered Overstim products marked as available when in fact they are not! It's a bit annoying that they can't keep their stock up to date.
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Audrey L.
Rating: 3 out of 5
following a purchase from 17/04/2025
Fast and careful shipping, but it's a shame the shoes arrived damaged. As if they had already been used. What a pity!
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Response from Cycles et Sports
Hello Audrey,

Thank you for taking the time to share your feedback. We are delighted that you appreciated the speed and quality of the delivery. However, we are sorry to hear that the shoes arrived damaged. This does not meet our quality standards. We invite you to contact our customer service to resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
D
Denis H.
Rating: 3 out of 5
following a purchase from 03/02/2025
👍
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Marie-Jeanne R.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with the choice of product color, given on the order as being in stock on the site when in fact it is no longer in stock.
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Thibaud C.
Rating: 3 out of 5
following a purchase from 02/12/2024
Long delay (too long) to send the parcel (more than 8 days).
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karine L.
Rating: 3 out of 5
following a purchase from 06/12/2024
Responsive after-sales service BUT a product purchased/paid for is finally out of stock and shipping costs are excessive.
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laurent S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.
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madeleine D.
Rating: 3 out of 5
following a purchase from 22/11/2024
Postage too expensive
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serge L.
Rating: 3 out of 5
following a purchase from 14/10/2024
I find the coupé vent a bit thin
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Jacques R.
Rating: 3 out of 5
following a purchase from 31/07/2024
I only give 3 stars because I didn't receive my order, but after a reminder I received it very quickly. I think there must have been an oversight.
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Response from Cycles et Sports
Thank you for your comment. The item you ordered is temporarily out of stock, which explains the delay.
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Rahul J.
Rating: 3 out of 5
following a purchase from 13/07/2024
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
N
nicolas M.
Rating: 3 out of 5
following a purchase from 01/06/2024
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
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Response from Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
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Xavier H.
Rating: 3 out of 5
following a purchase from 21/05/2024
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
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Response from Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.
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Alexandre D.
Rating: 3 out of 5
following a purchase from 18/05/2024
Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.
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Response from Cycles et Sports
We thank you for your feedback and apologize for the shortage of the third pair of blue. We take note of your comment and will make sure this does not happen again in the future. We are delighted to know that you are satisfied with the quality of our products. Thank you for your confidence in our company. Sincerely, The Cycles et Sports team.
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Xavier C.
Rating: 3 out of 5
following a purchase from 30/04/2024
Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.
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Response from Cycles et Sports
Hello, we are sorry for this misunderstanding about delivery times, we will do what is necessary to improve our communication on this subject. However, we are pleased that you have received the product you ordered. We take your comments into account so that we can continue to improve and offer you a quality service. Thank you for your trust and understanding. Sincerely, the Cycles et Sports team.
J
JOSEPH-REINETTE R.
Rating: 3 out of 5
following a purchase from 14/04/2024
For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.
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Response from Cycles et Sports
Thank you for your comment. Have you been reimbursed for the 2 items?
F
Frederic S.
Rating: 3 out of 5
following a purchase from 15/04/2024
I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!
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Response from Cycles et Sports
Hello Frederic, we are sorry for the longer than expected delivery time. We are doing our best to improve our process to avoid this kind of situation in the future. We take note of your feedback and will work to reduce our delivery times. We hope to see you back on our site soon. Thank you for your feedback and patience. Cycles et Sports
G
gérard M.
Rating: 3 out of 5
following a purchase from 07/03/2024
announced deadlines not met. obliged to phone for order information
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Response from Cycles et Sports
We're sorry to hear that you've experienced difficulties with our Cycles et Sports website. We do our best to meet our delivery deadlines and apologize for any inconvenience this may have caused. We will do our best to improve our communication in the future. Thank you for taking the time to give us your feedback. Sincerely, The Cycles et Sports team.
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PHILIPPE I.
Rating: 3 out of 5
following a purchase from 11/03/2024
Does the battery make noise when discharging?
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Response from Cycles et Sports
Thank you for your review of our Cycles et Sports website. We are sorry to hear that you are experiencing a problem with your battery. Please contact us directly. Sincerely, The Cycles et Sports team.
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Olivier S.
Rating: 3 out of 5
following a purchase from 01/12/2023
The delivery date is not estimated, it would be useful to think about it!
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Response from Cycles et Sports
Hello Olivier, thank you for your review of our Cycles et Sports website. We are delighted that you like our promotions. We have taken into account your remark concerning the estimated delivery date and we will make sure to add it in the future. We hope to see you soon on our site. Thank you again for your 3/5 rating. Cycles and Sports
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Stéphane B.
Rating: 3 out of 5
following a purchase from 18/10/2023
I received an L size instead of an M.
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Response from Cycles et Sports
We apologize for this error on our part. The error has been corrected. We do our best to satisfy our customers and we hope to be able to offer you a more positive experience with your next purchase. Thank you for your feedback. Cycles et Sports
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olivier R.
Rating: 3 out of 5
following a purchase from 03/11/2023
wrong color but sent anyway...
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Laurent S.
Rating: 3 out of 5
following a purchase from 19/10/2023
I had to restart the site to find out the status of this one....
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Jean-Luc M.
Rating: 3 out of 5
following a purchase from 23/09/2023
Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!
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Bruno P.
Rating: 3 out of 5
following a purchase from 18/09/2023
Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.
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Gwenael L.
Rating: 3 out of 5
following a purchase from 13/09/2023
Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.
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JEAN-LUC H.
Rating: 3 out of 5
following a purchase from 08/09/2023
Delivery time too long, over 1 week
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Françoise M.
Rating: 3 out of 5
following a purchase from 09/09/2023
The color is different and the delay quite long
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Guillaume M.
Rating: 3 out of 5
following a purchase from 10/09/2023
Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.
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Response from Cycles et Sports
Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially
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Philippe S.
Rating: 3 out of 5
following a purchase from 29/08/2023
All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).
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