Customer reviews of DAM Marine

The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,

Perfect

Very good site to order engine parts and the sellers advise you with professionalism.. I recommend

Problem with a collector. Warranty request but no response from them despite all my requests and no solution for now, still waiting after several days.

Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.

I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.

Really express home delivery 👍👍 Package well wrapped. Product conforms to its description regarding trim seals. A bit expensive for my taste though...

Good reception

Everything perfect and good price oh and fast

I placed an order by phone with a technician who confirmed that my order would be complete, but he forgot some important seals that had to be urgently sourced from Volvo.

Very well-made site and good responsiveness from the sales service. Parts delivered quickly and well packaged. The only downside is that the contact person was not very friendly when I requested information by phone.

Delivery time not respected and too long.

I want to make the return

good

very happy

A company with choice

I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.

Well a small discount would be nice since I buy from you

They're all compatible parts, but with some differences...

The site and the contact person are very commercial and attentive to the customer's needs.

Unfortunately, the piece delivered does not match :-(

PERFECT ADVICE AND SPEED

Purchase made to service a Volvo MD2040: It's not always easy to check compatibility on the site, fortunately DAM's service is there to help. Prices are good when compared to Volvo agents on the coast. Unfortunately these prices are a bit grafted by somewhat high shipping costs, which means that if you buy oil it's pointless.

Fast delivery

Positive, good advice and speed. Regrettable obliged to order by internet, so no more direct contact.

Positive, good advice and speed. Regrettable obliged to order by internet, so no more direct contact.

Express delivery 8 days later still no delivery

Good advice, fast delivery, competitive prices

material received quickly and conforms to specifications, correct price compared to the competition.

The material conforms to the order and was delivered on time.

Product corresponds to my expectations.during assembly, one of the joints did not correspond to my system.I kept the old joint and everything works well, without leaks.

Disregarding the annotations in the comments would have avoided sending the wrong product.

4 stars for the quality of the supply, the packaging and the service, especially the speed of delivery.the missing star corresponds to the very high price, given the average price of the competition.thank you.

The website is very complete but when processing the order, my picking point was changed internally at some point so I had to call directly to correct it. When I asked for a change to the correct pickup point the person on the phone sent for another agency and the picking point refused the pickup. I had to call UPS to try to get the package back and I have to pick it up today at an ups point several days late.

Too bad .for the deplorable delivery .pay 88 euros for delivery and have to travel 30 km to pick it up. Disgraceful .change delivery man. Otherwise, the DAM MARINE staff are VERY PROFESSIONAL.

Fast delivery .parts well packed.

5 days late for a supposedly 24-hour delivery, most of the items bent/damaged, and very poor quality for the rest. Very pleasant customer service, but apart from excuses, still nothing concrete. Avoid

At the time of delivery I was the victim of a scam like "your parcel was too big to fit in the letter box, please contact etc, etc" Which was inaccurate. 2 hours later, I was delivered, my parcel was available. Phew

Dam marine allowed me to find the part I was looking for unlike other suppliers good competence and listening very satisfied

Following an order by telephone, does not respect the consumer code on the possibility of returning the goods within 14 days and merely reminds us that the terms and conditions are available on the netI strongly advise against this.