The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
I have not received the item and so far I have not been reimbursed for it either.
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Response from DAM Marine
Hello, your coli has been available since 8/14 at your collection point. You picked it up on 30/08, but it was delivered to the collection point on time. Best regards
E
Emmanuel C.
Rating: 3 out of 5
following a purchase from 03/08/2023
Very good and compliant
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Response from DAM Marine
Hello, thank you for your feedback, and we are delighted to have met your expectations, even if we would have liked to have the 5*. We hope to see you soon.
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Gilbert M.
Rating: 3 out of 5
following a purchase from 23/07/2023
in terms of the equipment offered, it's very good, the only downside is that I ordered parts on July 29 that still haven't been delivered and I haven't heard from colissimo?
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Response from DAM Marine
Hello, we are sorry for this inconvenience, our teams have contacted you following this review.
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Bruno D.
Rating: 1 out of 5
following a purchase from 16/07/2023
I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.
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Response from DAM Marine
Hello, we are sorry for the inconvenience, however we sent the coli on time and you should have been delivered on Wednesday 19/07 (so 48h later as planned). The driver tried to deliver on Wednesday 19th and Thursday 20th by contacting you. We cannot be held responsible for the fact that we are unable to collect your parcel as it was sent and "delivered" on time, but we cannot check that you are present at the delivery address you have given. We simply advise you to call Chronopost on +339 69 39 13 91 with your tracking number so that they, who are responsible for this problem, can resolve it. Once again, sorry for the inconvenience, our teams are available if you need any information. Yours faithfully
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- P.
Rating: 1 out of 5
following a purchase from 17/07/2023
My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...
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Response from DAM Marine
Hello, you placed 2 orders on 15/07, one that you wanted to pay by bank transfer (probably a mistake) and one that you paid by credit card containing the items from the bank transfer order and others in addition. As the 15/07 was a Saturday, we couldn't have dispatched your order from Monday 17/07, which is what is written on all the deadlines on the website (we're not open at weekends). We had a computer bug on Monday, which unfortunately, and we apologize for this, forced us to postpone certain shipments, so we shipped your parcel on Tuesday and you received it on Wednesday 19/07, whereas you should have received it on Tuesday 18/07.Admittedly, we were late and we apologize for this (as already apologized on the phone by our teams), however I calculate 1 day's delay and not 4 to 5 days as you stipulate. Sorry again for the inconvenience.
M
M V.
Rating: 3 out of 5
following a purchase from 12/07/2023
After receiving the belt, reference gates, I realized that you could find it 3 times cheaper on specialized car websites... (6.5 at Autodoc for example) Moreover, wrong belt referencing, ref 912509 should be 1100mm for 232APFTC engine. I would think twice before recommending Dam Marine.
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Response from DAM Marine
Hello, sorry for the inconvenience, we had made a mistake on the reference of the belt indeed. Please do not hesitate to contact us via [email protected] so that we can resolve this issue. Best regards,
J
Jamal S.
Rating: 1 out of 5
following a purchase from 21/06/2023
Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.
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Response from DAM Marine
Hello, according to your coli tracker, the delivery address is incomplete and the coli should have been delivered on Saturday, July 15. https://www.laposte.fr/outils/suivre-vos-envois?code=9V32767301939Nos teams will contact you to rectify this problem. We apologize for the inconvenience.
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Cliente
Rating: 2 out of 5
following a purchase from 12/06/2023
Shipping a little expensive, and at the time of choosing it did not allow me to activate the most economical option. Everything else is fine.
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Response from DAM Marine
Hello, thank you for your feedback. You did indeed have Colissimo Relais, which may have been cheaper. However, we could have solved this problem if you had called us beforehand. Don't hesitate to contact us if you need us next time. Concerning the shipping price, we only send tracked parcels and deliver on signature for your security, and we apply the Colissimo prices.
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Bruno R.
Rating: 3 out of 5
following a purchase from 19/06/2023
Very fast dispatch, but the parts need readjusting, the turbine drive key is too thick and the paper seal doesn't match.
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Response from DAM Marine
Hello, thank you for your feedback, we're sorry for the inconvenience, please don't hesitate to contact our technicians, they'll certainly be able to help you.
J
Jean F.
Rating: 2 out of 5
following a purchase from 18/06/2023
I find the price of transport a little expensive for a Colissimo almost three times the price of the pieceA simple envelope would have been enough.
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Response from DAM Marine
Hello, we work with Colissimo followed and delivered against signature to ensure that customers receive the parts correctly, which unfortunately costs its price. However, we only charge the price that Colissimo charges us back, and the price is displayed before payment. We're sorry for your dissatisfaction, but there's nothing else we can do.
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Stamatis K.
Rating: 1 out of 5
following a purchase from 01/06/2023
the problem are transportations..to many days ..and not arrival in athens...spares parts we import evry day from europe,need 2-3 days maximum by DHL-TNT.....THANKS steve kipreos manager
Response from DAM Marine
Hello, we're sorry for the inconvenience, but we work with Chronopost who offer a 6 to 7 day delivery time for Greece. You choose Chronopost at 19 euros, we cannot guarantee you the same level of service as DHL.This delivery time is indicated on this link: https://www.dam-marine.com/gb/content/9-delivery-times-and-methods
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Ivan Z.
Rating: 3 out of 5
following a purchase from 08/05/2023
Product error I kept the wrong product and re-recommended the right oneI'd rather pay twice than waste time re-sending the wrong one However, the person who sent it was very friendly
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Response from DAM Marine
Hello, we're sorry for the inconvenience. Please do not hesitate to contact us again if you change your mind and would like a refund for the wrong product. Best regards,
O
Olivier G.
Rating: 3 out of 5
following a purchase from 02/04/2023
Contactor key won't hold and blows motor fuse
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Response from DAM Marine
Hello, are you sure you've made the right connection? All our contactors are factory tested and functional. We're sorry for the inconvenience. Please don't hesitate to contact us by e-mail at [email protected] so that we can discuss the problem together.
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Thierry G.
Rating: 3 out of 5
following a purchase from 27/03/2023
a little wait but parts finally parts a small lack of information nothing serious waiting to receive parts thank you for your patience
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Response from DAM Marine
Hello, we're sorry for the inconvenience, the part you ordered is not a stocked part and we still haven't received it. We'll call you later today for more details, sorry again. Sincerely, the DAM Marine team
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Régis A.
Rating: 1 out of 5
following a purchase from 27/03/2023
The delivery does not correspond to the order. The products delivered do not conform to the brand requested and invoiced.
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Response from DAM Marine
Hello, we are sorry for this misunderstanding. Our sales representative has contacted you to resolve the problem.
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Thierry P.
Rating: 3 out of 5
following a purchase from 16/03/2023
Very good sales service, delivery service not so good ??
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Response from DAM Marine
Hello, thank you for your feedback. We're sorry for the delivery problem, it won't happen again.
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Dessalle J.
Rating: 3 out of 5
following a purchase from 27/02/2023
Everything is perfect, a well-specialized selection, but shipping is prohibitively expensive. There are not enough delivery options for those who are not in a hurry, which would reduce the price. Otherwise I would have given it five stars.
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Response from DAM Marine
Hello, thank you for your feedback! We're sorry you find shipping too expensive, the cheapest possible is colissimo relais, we can't offer cheaper because carriers charge us the same rate for shipments.
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Tarak M.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered an inverter oil dipstick for a specific yanmar engine model. I received the dipstick on time, but it is twice as long as the original and therefore unusable.
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Response from DAM Marine
Hello, We are sorry to hear that you are not satisfied with your purchase. Parts can be returned if they are not to your satisfaction. Our technical department is at your disposal at 04.94.27.36.62 to help you identify the part you need.SincerelyDAM Marine
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Marine A.
Rating: 2 out of 5
following a purchase from 18/01/2023
if you could use another relay point than RBI informatique where you send me the orders is closed from friday evening to tuesday morning. so to pick up the parcels it's complicated and i lose 4 days.
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Response from DAM Marine
Hello, we use colissimo's partner relay points, we don't choose the relay points one by one.moreover, it's you who selects the relay point, you can change as you wish and the opening hours are displayed when you select the relay point. For example, 400 meters from RBI Informatique you can choose "LA POSTE CARREPRO ST PERAY", which is open from Monday to Saturday, so we are not responsible for the opening hours of the relay point you choose.
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Samuel G.
Rating: 2 out of 5
following a purchase from 17/10/2022
Super reactive store that listens to customers, very quick response by e-mail. No problems with the DAM site, on the contrary, great store that I recommend. Big downside on Chronopost transport to Reunion, 60 delivery then home delivery 48 taxes ... Next order I will have it delivered to a family in France who will send it back to me by Colissimo. Best regards.
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Response from DAM Marine
We work with Chronopost, which offers an express delivery service. The rates are indeed more expensive than Colissimo but the tracking is more optimal. We offered you the Colissimo service, but we can't guarantee the delivery time compared with Chronopost.sales are made exclusive of tax, which is why you have to pay tax on arrival in Reunion.SincerelyDAM Marine
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Magin J.
Rating: 1 out of 5
following a purchase from 29/09/2022
I knew DAM in the 80s this company had the reputation of serious box, but now what a desolation.On their advice with my reference of carbu rochester I ordered a pocket of carbu joints with the reference they gave me, they told me that at eu their reference was not the same Believing that it was the good one, I opened the box thinking to be in conformity with my carbu, unfortunately not that, on their advice they say to me one will make exchange,then they asked me for at least 45 euros more when they had told me no problem, we'll exchange it, of course I refused, and I claimed the one I had paid for after several phone calls, a good storekeeper sent it to me, but some parts were missing and others weren't mine, what a new generation of scam........ As a former journalist, I'm going to try to publish this article in the nautical press. No skills to AVOID, especially as I've found much more understandable elsewhere.
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Response from DAM Marine
Hello, unfortunately we sell mechanical parts for boats, but first you ordered a carburetor kit for your car. I would like to remind you that there was a difference in price between the two carburettor kits, the good carburettor kit being more expensive (reference 201003) and the error coming from you (you ordered reference TE45334 without asking us for advice), it is quite normal that the remaining amount should be your responsibility. As the correct carburetor kit costs 90 euros and the old one 42 euros, you were left with 48 euros to pay. Finally, since you didn't want to pay, we lost money by sending you back the incomplete kit. We tried to solve the problem but you wouldn't listen, and we're sorry we tried to be commercial with you. Sincerely, the DAM Marine team
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Jacques G.
Rating: 3 out of 5
following a purchase from 28/09/2022
Relai volvo 2020 D . The shipment was perfect, the product was well packaged, and the price, given the reference on the relay, was double that of an auto store.
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Response from DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience. If it's not a problem for you, you can send the part back to us.
D
Daniel G.
Rating: 1 out of 5
following a purchase from 05/09/2022
big scam the photo does not correspond to the parts sent it misses the joint and the ends whereas nowhere it is marked and it asks you 22euros to have a set jointsMERCI DAM
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Response from DAM Marine
Hello, we are sorry for this situation. You can return the part to us if it doesn't suit you. We remain at your disposal for any further information.
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Sergio M.
Rating: 1 out of 5
following a purchase from 21/07/2022
I payed for a express delivery, after 6 days my parcel is still on the way??????
Response from DAM Marine
Dear Sir, We are very sorry for the inconvenience. The indicative delay for the Grece is 6 days. You parcel will be delivery in the next days.For a next order if you need the goods urgently, we can process to another delivery method (contact us by phone).Best regardsDAM Marine
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Francois V.
Rating: 3 out of 5
following a purchase from 10/07/2022
The product received does not match the photo on the site
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Response from DAM Marine
We are sorry for the inconvenience caused, but we will of course authorize a return if the part does not correspond to your requirements, as discussed over the phone.
D
Didier P.
Rating: 3 out of 5
following a purchase from 12/05/2022
the parts received did not correspond to the dimensions shown on the DAM site
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Response from DAM Marine
Thank you for your feedback! We're sorry, after checking it's true that the dimensions weren't the right ones despite being those given by our supplier. We will rectify this as soon as possible.
M
Manuel J.
Rating: 3 out of 5
following a purchase from 04/04/2022
bonjour , je me permets de mettre Moyen de part les tarifs ,,sinon j'aurais mis sans hésitation ""Satisfait"".Cordialement
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Response from DAM Marine
Thank you for this review! If you find our products cheaper elsewhere, please let us know so that we can adjust our prices to satisfy as many people as possible.
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Alexandre
Rating: 3 out of 5
following a purchase from 10/02/2022
Fast and careful shipment. Too bad the belt I ordered doesn't fit my engine, despite the fact that the site mentioned Compatible!
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Response from DAM Marine
Hello, thank you for your feedback. We're sorry for the error, but your motor has two different mountings and one of them may be compatible with the belt you ordered. Hoping that the exchange with our technician has helped you, we remain at your disposal for any questions. Yours faithfully
S
Sabine R.
Rating: 1 out of 5
following a purchase from 27/12/2021
Package still undelivered
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Response from DAM Marine
Hello, we are sorry that the notice indicating that the parcel was available at the post office was not given to you. We are reassured that you were able to retrieve the parcel following our exchanges.
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Philippe C.
Rating: 3 out of 5
following a purchase from 02/10/2021
hello delivery well done. difficulty on your site to check a price (relay of demareur yanmar); the site systematically returns me on a proposal of message, and without giving a price. Sincerely Philippe CHIORINO
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Response from DAM Marine
Hello, thank you for your feedback. Unfortunately, some parts are not stocked by us and we cannot offer you a price without creating a customized quote. If you ever need a part that cannot be ordered on the website, please do not hesitate to contact us by e-mail or telephone. Yours faithfully
D
Didier G.
Rating: 1 out of 5
following a purchase from 28/08/2021
HelloMy opinion is justified by the small impacts found on the cylindersFor a product costing 720 euros Sincerely Mr Guillevic
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Response from DAM Marine
Hello, thank you for your opinion. Following our first exchange, we have left you a voice message explaining the different ways of settling this dispute. Please do not hesitate to contact us again if necessary.
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Thierry M.
Rating: 1 out of 5
following a purchase from 29/07/2021
I received a defective part, which is impossible according to DAM Marine, a customer for years, very disappointed.
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Response from DAM Marine
Hello, We're sorry for the inconvenience, and hope that the part we've sent back to you is satisfactory. Please do not hesitate to contact us should you require any further information.
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Az
Rating: 2 out of 5
following a purchase from 18/07/2021
I am disappointed by the delivery on the site it says 48/72h a liver ordered I receive an email from the posted announcing a delivery a week and a half later ....
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Response from DAM Marine
Hello Sir, we are sorry for this delay beyond our control. We have contacted the carrier today to open a claim in order to improve the delay for this delivery. We will keep you informed as soon as we have new information.
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Raphaël
Rating: 2 out of 5
following a purchase from 11/07/2021
Hello,I give you two stars because I was very satisfied with the telephone contact and the technical advice, as well as the speed of shipment, but 0 stars concerning the quality of the part received. The water exchanger gasket for the aq151 was cut during assembly, so it leaked. I had to reassemble the part and put the old gasket back on, hoping that it would hold.... Too bad the quality isn't up to scratch. SincerelyRaphaël MAINGRE
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Response from DAM Marine
Hello, we're sorry to hear about the problem you've encountered.we offer ORBITRADE seals, which have undergone a rigorous quality control process.this type of problem can be caused by overtightening or jerking.please feel free to contact us by phone and ask for Mathieu to discuss the matter. We apologize for any inconvenience caused.
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DAVID
Rating: 2 out of 5
following a purchase from 02/07/2021
Expensive parts incomplete description example OMC cylinder gasket kit at 78 for one cylinder found at local dealer for 4 I will never order from them again.
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Response from DAM Marine
Hello, thank you for your feedback.our site has only recently been launched, so the item descriptions are not yet complete. However, we do our best to display all the photos of the items in stock for more details about the product.you can easily send us back the product that doesn't suit you, we will proceed to a refund.we would have liked to discuss this with you by phone. Please do not hesitate to contact us again, and we would be delighted to know where you can purchase this 4 euro kit.
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Pascal P.
Rating: 1 out of 5
following a purchase from 20/05/2021
Paid supplement Colissimo arrived Delays, (En partance étranger) D or return and no refund. No refund.
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Response from DAM Marine
We are sorry for this bad experience, we tried to reach you many times, but only having your landline we were not successful.
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Benjamin T.
Rating: 1 out of 5
following a purchase from 18/06/2021
Delivery late!
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Response from DAM Marine
Thank you for your feedback. We apologize for the inconvenience. Your parcel was delivered within 72 hours according to Colissimo delivery times. When you have a delivery requirement, we advise you to use Chronopost, which delivers the next day before 1pm.
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Client
Rating: 1 out of 5
following a purchase from 07/04/2021
I had a problem on a product sav zero I had to take pictures to show them .trust reigns .for an amount of 40 e
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Ka S.
Rating: 3 out of 5
following a purchase from 06/03/2021
No facility to return parts not conforming to the initial order, because I sometimes made mistakes on the serial number of the boat and no possibility to return the parts.Otherwise overall everything is perfect.The delivery is made on time.Bravo
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Response from DAM Marine
Hello,Thank you for your constructive feedback! We do our best to keep a wide range of products in stock, when parts are ordered specifically at the request of a customer, it is more difficult for us to accept returns for these parts.Our technicians are at your disposal to help you when choosing your parts. Sincerely, we hope to be able to satisfy you better next time!
D
Delarocque S.
Rating: 3 out of 5
following a purchase from 01/03/2021
Reception not always pleasant
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Response from DAM Marine
We're sorry you didn't feel very welcome, but sometimes our busy teams try to please everyone as quickly as possible, which can lead to feelings like yours. However, we will always strive to offer you the best possible service. Thank you for taking the time to share your experience with us. It will help us to improve in the future.
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