Customer reviews of DAM Marine

SHIPPING COSTS TOO EXPENSIVE

I have not received the package, the delivery company says they tried to deliver it but the delivery point was not accessible, the only thing is that they have prohibited parking in front and that is why they do not deliver it.

can give a review yet as my order hasn,t arrived ?

Express order billed at 14.00 euros arrived more than 48 hours later, wrong part due to your responsibility as I correctly specified the model and the return is at my expense, so it's better to order from a Chinese site because I think the parts come from the same place

Excellent quality ordering service.

Very good reception

Quick and efficient

Perfect

Fast and efficient service even being in the overseas territories

Nothing to say, everything is perfect, the package corresponds perfectly

I appreciate the speed of shipping and the quality of the online plans

Very well fast

This message is to report a bad experience regarding the delivery to the pickup point: your site does not announce the time when the package will wait at the pickup point. I found myself in a situation where the package arrived earlier than expected at the pickup point and only stayed there for 4 working days. It was impossible by phone to try to extend the time before being returned to DAM marine. It was complicated to organize the pickup within the allotted time while another nearby pickup point would have avoided all these hassles. This is a small improvement that should be considered for a better customer experience.

Thank you

Great

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Very satisfied with the speed of order processing and delivery

You confirmed to me that my package would arrive the next day, it came the day after.

Hello I did not receive the correct item

I still haven't received my package so I prefer not to because it's the first time this has happened

I did not receive the items yet

Nothing to say about the site, the products, etc... however, shipping costs are excessive for an express delivery at 1 PM, conclusion: delivery almost a week later!!!!! I am waiting for a refund of the shipping costs!!!!

One day late for the receipt of the package while I had paid for express shipping.

I placed an express order by phone to confirm the reference and was told that the engine serial number was not needed. I received the part on time, but it was not the correct model. I don't understand the person I spoke to on the phone who confirmed it without having the serial number.

The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,

Perfect

Very good site to order engine parts and the sellers advise you with professionalism.. I recommend

Problem with a collector. Warranty request but no response from them despite all my requests and no solution for now, still waiting after several days.

Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.

I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.

Really express home delivery 👍👍 Package well wrapped. Product conforms to its description regarding trim seals. A bit expensive for my taste though...

Everything perfect and good price oh and fast

I placed an order by phone with a technician who confirmed that my order would be complete, but he forgot some important seals that had to be urgently sourced from Volvo.

I want to make the return

good

very happy

A company with choice

I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.

Well a small discount would be nice since I buy from you

The site and the contact person are very commercial and attentive to the customer's needs.