The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
delivery was fast, but no assembly instructions included.
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Response from DAM Marine
Hello, we do not provide assembly instructions. Please do not hesitate to contact us if you need help via email [email protected]
O
OLME
Rating: 4 out of 5
following a purchase from 02/04/2024
The site is really clearThe parts for my Volvo penta 2003 are easily identifiable The customer service response is a plus
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
H
Hector F.
Rating: 1 out of 5
following a purchase from 27/03/2024
I HAVE NOT YET RECEIVED THE PACKAGE
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Response from DAM Marine
Hello, there was indeed a problem with the shipment due to the carrier. We have complained to the carrier and we will contact you to offer you reimbursement of the shipping costs. Best regards,
D
Dominique M.
Rating: 1 out of 5
following a purchase from 21/03/2024
I still haven't received my order
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Response from DAM Marine
Hello, you have selected a collection point which is TABAC PRESSE AIGUILLERIE. Your coli has been waiting for you at this tobacconist since 23/03. Yours faithfully
F
Fréd
Rating: 4 out of 5
following a purchase from 15/03/2024
Piece in stock, order received promptly. Reasonable price. I put 4 stars because the part is not assembled. It doesn't seem to be an original part but an adaptable one.
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Response from DAM Marine
Hello, thank you for your feedback, hope the assembly goes well!
J
Jean P.
Rating: 4 out of 5
following a purchase from 12/03/2024
Fast delivery.
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Response from DAM Marine
Hello, thank you for your review! Glad to have been able to satisfy you.
P
Pierre
Rating: 4 out of 5
following a purchase from 12/12/2023
The PAE turbine I received for a SUZUKI DT 9.9, ordered with S/N engine, didn't fit: bore 12.5 mm instead of 13! After a telephone exchange by e-mail, I received the right one. Nobody understood why, as DAM MARINE had correctly followed the engine serial number. They managed this problem perfectly and in the shortest possible time, for which I thank them.
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Response from DAM Marine
Hello, we're sorry for the inconvenience! We're glad to have been able to rectify it quickly, and hope to be able to satisfy you again.
P
Pierre V.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very attentive, competent and responsive I only gave them 4 stars, because although the order was taken into account and the payment recorded, shipping took longer than expected because some of the parts on order were supposed to come from elsewhere and apparently there was an oversight, which meant that if I hadn't asked for them, the order would have been forgotten. But if I need them again, I'll definitely recommend them.
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Response from DAM Marine
Hello, we're sorry for the inconvenience! Thank you for your understanding, and we'll make sure this error doesn't happen again!
E
Ella G.
Rating: 1 out of 5
following a purchase from 12/12/2023
They didn't send me the right product and won't exchange it, even though I ordered the right model.
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Response from DAM Marine
Hello, you have ordered a part that we ordered especially for you (ref. DM_MA_860183). As we do not stock this part, we are unable to accept returns. Our conditions are available here: https://www.dam-marine.com/fr/content/13-cgv-cguPartie 10 on returns. Best regards,
G
Gerald R.
Rating: 1 out of 5
following a purchase from 14/12/2023
I still haven't received my order even though it was sent by express delivery, so we're paying express delivery charges for nothing !!!!!
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Response from DAM Marine
Hello, we are sorry for the inconvenience. After contacting them, unfortunately Chronopost had a problem concerning your parcel, the address indicated had an error in the postal code, which prevented the parcel from being delivered correctly. Sorry again, we sent the parcel the same day and Chronopost's error is unfortunately beyond our control. Yours faithfully
O
Olivier
Rating: 4 out of 5
following a purchase from 13/12/2023
Perfect Good.
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Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it!
J
Jacques
Rating: 1 out of 5
following a purchase from 24/11/2023
bonjour le port pour 3 joints torique est très cher pour quelques grammes (14 euros)
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Response from DAM Marine
Thank you for your feedback. Sorry for the inconvenience.we apply the rates imposed by the carriers in order to ensure tracked parcels. We propose colissimo relais with which you would have paid less,
S
Samuel D.
Rating: 2 out of 5
following a purchase from 13/10/2023
I had to be called back!
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Response from DAM Marine
Hello, thank you for your feedback. Our teams have contacted you but it seems that you have not replied. We are available for any request by email or phone. Best regards,
N
Nathalie R.
Rating: 4 out of 5
following a purchase from 11/10/2023
Order delivered on time Very pleasant person on the phone
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
D
Dominique V.
Rating: 4 out of 5
following a purchase from 03/10/2023
Excellent responsiveness to requests and good advice and support for the order.
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Response from DAM Marine
Hello, thank you for your feedback! However, we don't understand why you gave us 3 stars out of 5. If you have any concerns, please don't hesitate to contact us.
M
Michel
Rating: 4 out of 5
following a purchase from 28/09/2023
Comprehensive catalog
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Response from DAM Marine
Hello, thank you for your feedback!
V
Vincent M.
Rating: 4 out of 5
following a purchase from 25/09/2023
A very responsive and competent staff my request for parts was a little specific and they were able to provide the solution, certainly not completely but I am satisfied.I will return to you if necessary.
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Response from DAM Marine
Hello, delighted to have been able to help you! Hoping to continue satisfying you.
T
Thomas B.
Rating: 4 out of 5
following a purchase from 22/09/2023
Fast delivery and good communication, but the answer to my question beforehand was not precise.
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Response from DAM Marine
Hello, thank you for your feedback! Sorry for the inconvenience, we're doing our best.
F
Franck M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and accurate shipping. The part is assembled and works perfectly.you should directly offer the possibility of export duty relief (5 stars), this would save us paying customs duties twice and would undoubtedly bring you new customers.you were almost too quick as the order left before we had time to complete it! that's a compliment. The order is well tracked and we have received replies to each of our emails.
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Response from DAM Marine
Hello, thank you for your feedback! If you have any questions about export tax refunds, please don't hesitate to contact the accounting department directly: [email protected]. We can find solutions!
S
Sylvain L.
Rating: 4 out of 5
following a purchase from 05/09/2023
Why not 5 stars........ When I last ordered, the key set was not compatible with the old contact on my 3GMD YanmarN°3626 dashboard.
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Response from DAM Marine
Hello, thank you for your feedback! Glad to see you're satisfied, even if we would have hoped for 5 stars!
R
Rawski R.
Rating: 1 out of 5
following a purchase from 03/09/2023
Hello, the distribution pump no 3582310 that I ordered from you on September 2 for my Volvo engine is not suitable for my engine (pressure too low). I intend to send it back to you for a refund.
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Response from DAM Marine
Hello, for any return request please contact us via this link: https://www.dam-marine.com/fr/content/7771-demande-de-retourMerci.
F
Faivre F.
Rating: 1 out of 5
following a purchase from 06/09/2023
40 for a Colissimo to the French West Indies..... a bit expensive isn't it?
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Response from DAM Marine
Hello, we understand your dissatisfaction but we apply the transport prices that Colissimo imposes on us. We can't do otherwise. If you find it cheaper, we can prepare your parcel and give it to a carrier that you have appointed to collect it from us. Yours faithfully
P
Pierre W.
Rating: 4 out of 5
following a purchase from 28/08/2023
Quote by phone and fast shipping. I removed one star for the price of postage, a cheaper offer in a relai colis would be welcome.
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Response from DAM Marine
Hello, thank you for your review! We're happy to have been able to satisfy you. Unfortunately the cost of transport is that imposed by the carrier, we do not margin on it.
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Gilles E.
Rating: 4 out of 5
following a purchase from 31/08/2023
Good but a bit expensive compared to other sites. On the other hand, I was not notified by e-mail of the availability of the product at the relay point, except when I came to the news on "my account".
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Response from DAM Marine
Hello, thank you for your feedback! It helps us to improve, but it's strange that Colissimo doesn't inform you when the parcel arrives. Best regards
A
Alain P.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good advice on replacing the product reference, but the postal service leaves something to be desired.
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Response from DAM Marine
Hello, thank you for your feedback! Unfortunately the postal service is beyond our control.
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Pascal B.
Rating: 2 out of 5
following a purchase from 20/08/2023
No description or list of joints is provided.No remote control of the boat possiblePlease provide the complete list of joints in the package.
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Response from DAM Marine
Hello, you've ordered the following item: https://www.dam-marine.com/fr/pochette-complete-moteur/35231-pochette-complete-volvo-d1-30-21790.htmlL The item includes all the gaskets for the upper and lower engine (explicit in the description) and has 2 photos of all the gaskets available in the kit. If you have any doubts, please do not hesitate to contact us directly. Best regards,
B
Berniere
Rating: 4 out of 5
following a purchase from 15/08/2023
recu le lendemain chrono dommage que je n'ai pas eu l'information car il fallait deux raccords en 3/8 difficile a trouver
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Response from DAM Marine
Thank you for your feedback, you have placed an order on the website, on the description of the item, it is specified that you need to think about fittings in diameters 3/8: "Think about water fittings RAC3/8X17 diameter 17mm.2 fittings required. "Do not hesitate to call so that a technician can better inform you. We hope to hear from you soon.
A
Alvaro R.
Rating: 1 out of 5
following a purchase from 09/08/2023
I have not received the item and so far I have not been reimbursed for it either.
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Response from DAM Marine
Hello, your coli has been available since 8/14 at your collection point. You picked it up on 30/08, but it was delivered to the collection point on time. Best regards
P
Pascal P.
Rating: 4 out of 5
following a purchase from 08/08/2023
Fast and compliant. All that's left to do is install and I'll put in a good word for quality.
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Response from DAM Marine
Thank you very much for your feedback! Glad I could help.
P
Paul C.
Rating: 4 out of 5
following a purchase from 30/07/2023
Meeting deadlines
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
O
opale M.
Rating: 4 out of 5
following a purchase from 30/07/2023
On the phone, the person I spoke to lived up to my expectations, ordered the right parts and met the deadline.
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
L
Laurent F.
Rating: 4 out of 5
following a purchase from 30/07/2023
The belts delivered are not marked (belt no.)Shame otherwise excellent value for money
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Response from DAM Marine
Hello, thank you for your review. We will take your comment into account. See you soon.
O
Olivier
Rating: 4 out of 5
following a purchase from 30/07/2023
I found the right part at Dam Marine and at a much lower price than at other suppliers! While so-called volvo engine specialists were offering a less adaptable part! Same-day dispatch! but chronopost was no picnic, as the parcel arrived 4 days after the scheduled date, and in a very remote relay station!
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Response from DAM Marine
Hello, thank you very much for your feedback! We are sorry for the inconvenience concerning the delivery, we will try to ask Chronopost why this delay.
J
Jean B.
Rating: 4 out of 5
following a purchase from 24/07/2023
fast delivery and good follow-up advice
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Response from DAM Marine
Hello, thank you for your feedback! Glad to have been able to satisfy you.
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Lebcarbonnier
Rating: 4 out of 5
following a purchase from 18/07/2023
Fast and efficient. Large stock and quick replenishment of parts not in stock. Fast and a bit rushed on the phone too! Efficiency comes first!
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
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Bruno D.
Rating: 1 out of 5
following a purchase from 16/07/2023
I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.
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Response from DAM Marine
Hello, we are sorry for the inconvenience, however we sent the coli on time and you should have been delivered on Wednesday 19/07 (so 48h later as planned). The driver tried to deliver on Wednesday 19th and Thursday 20th by contacting you. We cannot be held responsible for the fact that we are unable to collect your parcel as it was sent and "delivered" on time, but we cannot check that you are present at the delivery address you have given. We simply advise you to call Chronopost on +339 69 39 13 91 with your tracking number so that they, who are responsible for this problem, can resolve it. Once again, sorry for the inconvenience, our teams are available if you need any information. Yours faithfully
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- P.
Rating: 1 out of 5
following a purchase from 17/07/2023
My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...
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Response from DAM Marine
Hello, you placed 2 orders on 15/07, one that you wanted to pay by bank transfer (probably a mistake) and one that you paid by credit card containing the items from the bank transfer order and others in addition. As the 15/07 was a Saturday, we couldn't have dispatched your order from Monday 17/07, which is what is written on all the deadlines on the website (we're not open at weekends). We had a computer bug on Monday, which unfortunately, and we apologize for this, forced us to postpone certain shipments, so we shipped your parcel on Tuesday and you received it on Wednesday 19/07, whereas you should have received it on Tuesday 18/07.Admittedly, we were late and we apologize for this (as already apologized on the phone by our teams), however I calculate 1 day's delay and not 4 to 5 days as you stipulate. Sorry again for the inconvenience.
J
Jean
Rating: 4 out of 5
following a purchase from 16/07/2023
My order was low on stock, but was processed quickly and arrived well packaged.
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
J
Jamal S.
Rating: 1 out of 5
following a purchase from 21/06/2023
Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.
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Response from DAM Marine
Hello, according to your coli tracker, the delivery address is incomplete and the coli should have been delivered on Saturday, July 15. https://www.laposte.fr/outils/suivre-vos-envois?code=9V32767301939Nos teams will contact you to rectify this problem. We apologize for the inconvenience.
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Luc V.
Rating: 4 out of 5
following a purchase from 11/07/2023
Material delivered on time
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Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it.
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