The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
I have not received the item and so far I have not been reimbursed for it either.
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Response from DAM Marine
Hello, your coli has been available since 8/14 at your collection point. You picked it up on 30/08, but it was delivered to the collection point on time. Best regards
E
Emmanuel C.
Rating: 3 out of 5
following a purchase from 03/08/2023
Very good and compliant
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Response from DAM Marine
Hello, thank you for your feedback, and we are delighted to have met your expectations, even if we would have liked to have the 5*. We hope to see you soon.
P
Pascal P.
Rating: 4 out of 5
following a purchase from 08/08/2023
Fast and compliant. All that's left to do is install and I'll put in a good word for quality.
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Response from DAM Marine
Thank you very much for your feedback! Glad I could help.
P
Paul C.
Rating: 4 out of 5
following a purchase from 30/07/2023
Meeting deadlines
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
O
opale M.
Rating: 4 out of 5
following a purchase from 30/07/2023
On the phone, the person I spoke to lived up to my expectations, ordered the right parts and met the deadline.
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
L
Laurent F.
Rating: 4 out of 5
following a purchase from 30/07/2023
The belts delivered are not marked (belt no.)Shame otherwise excellent value for money
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Response from DAM Marine
Hello, thank you for your review. We will take your comment into account. See you soon.
O
Olivier
Rating: 4 out of 5
following a purchase from 30/07/2023
I found the right part at Dam Marine and at a much lower price than at other suppliers! While so-called volvo engine specialists were offering a less adaptable part! Same-day dispatch! but chronopost was no picnic, as the parcel arrived 4 days after the scheduled date, and in a very remote relay station!
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Response from DAM Marine
Hello, thank you very much for your feedback! We are sorry for the inconvenience concerning the delivery, we will try to ask Chronopost why this delay.
G
Gilbert M.
Rating: 3 out of 5
following a purchase from 23/07/2023
in terms of the equipment offered, it's very good, the only downside is that I ordered parts on July 29 that still haven't been delivered and I haven't heard from colissimo?
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Response from DAM Marine
Hello, we are sorry for this inconvenience, our teams have contacted you following this review.
J
Jean B.
Rating: 4 out of 5
following a purchase from 24/07/2023
fast delivery and good follow-up advice
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Response from DAM Marine
Hello, thank you for your feedback! Glad to have been able to satisfy you.
L
Lebcarbonnier
Rating: 4 out of 5
following a purchase from 18/07/2023
Fast and efficient. Large stock and quick replenishment of parts not in stock. Fast and a bit rushed on the phone too! Efficiency comes first!
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
B
Bruno D.
Rating: 1 out of 5
following a purchase from 16/07/2023
I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.
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Response from DAM Marine
Hello, we are sorry for the inconvenience, however we sent the coli on time and you should have been delivered on Wednesday 19/07 (so 48h later as planned). The driver tried to deliver on Wednesday 19th and Thursday 20th by contacting you. We cannot be held responsible for the fact that we are unable to collect your parcel as it was sent and "delivered" on time, but we cannot check that you are present at the delivery address you have given. We simply advise you to call Chronopost on +339 69 39 13 91 with your tracking number so that they, who are responsible for this problem, can resolve it. Once again, sorry for the inconvenience, our teams are available if you need any information. Yours faithfully
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- P.
Rating: 1 out of 5
following a purchase from 17/07/2023
My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...
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Response from DAM Marine
Hello, you placed 2 orders on 15/07, one that you wanted to pay by bank transfer (probably a mistake) and one that you paid by credit card containing the items from the bank transfer order and others in addition. As the 15/07 was a Saturday, we couldn't have dispatched your order from Monday 17/07, which is what is written on all the deadlines on the website (we're not open at weekends). We had a computer bug on Monday, which unfortunately, and we apologize for this, forced us to postpone certain shipments, so we shipped your parcel on Tuesday and you received it on Wednesday 19/07, whereas you should have received it on Tuesday 18/07.Admittedly, we were late and we apologize for this (as already apologized on the phone by our teams), however I calculate 1 day's delay and not 4 to 5 days as you stipulate. Sorry again for the inconvenience.
J
Jean
Rating: 4 out of 5
following a purchase from 16/07/2023
My order was low on stock, but was processed quickly and arrived well packaged.
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
M
M V.
Rating: 3 out of 5
following a purchase from 12/07/2023
After receiving the belt, reference gates, I realized that you could find it 3 times cheaper on specialized car websites... (6.5 at Autodoc for example) Moreover, wrong belt referencing, ref 912509 should be 1100mm for 232APFTC engine. I would think twice before recommending Dam Marine.
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Response from DAM Marine
Hello, sorry for the inconvenience, we had made a mistake on the reference of the belt indeed. Please do not hesitate to contact us via [email protected] so that we can resolve this issue. Best regards,
J
Jamal S.
Rating: 1 out of 5
following a purchase from 21/06/2023
Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.
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Response from DAM Marine
Hello, according to your coli tracker, the delivery address is incomplete and the coli should have been delivered on Saturday, July 15. https://www.laposte.fr/outils/suivre-vos-envois?code=9V32767301939Nos teams will contact you to rectify this problem. We apologize for the inconvenience.
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Luc V.
Rating: 4 out of 5
following a purchase from 11/07/2023
Material delivered on time
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Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it.
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Pascal R.
Rating: 4 out of 5
following a purchase from 03/07/2023
We were in Sicily and had a breakdown with the alternator, and it was sent the same day we placed our order. However, the delivery point we had selected on the proposed list no longer existed, but we didn't know this on the day we placed the order, which meant that we received the part after 6 days, when it should have been 72 hours, since the carrier's depot where the parcel was was not open at weekends. This list of relay points really needs to be updated to avoid this kind of problem.
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Response from DAM Marine
Hello, thank you for your feedback, unfortunately the list of relays is updated directly by our carriers, we only collect the information from them. We will nevertheless pass on your comments to the carriers to see what can be done. Best regards,
F
Frederic T.
Rating: 4 out of 5
following a purchase from 04/07/2023
very good corresponds to the order Nikel delivery a small downside for the quality of the product we will see in use because we bought an elbow exhaust Volvo stainless steel for quality 304, 316 or other is not specified ???
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Response from DAM Marine
Hello, thank you for your feedback! If you have any questions about your purchase, please don't hesitate to contact us directly at [email protected].
L
Laurent B.
Rating: 4 out of 5
following a purchase from 28/06/2023
Fast delivery
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Response from DAM Marine
Hello, thank you for your feedback!
A
António T.
Rating: 4 out of 5
following a purchase from 29/06/2023
the transpot price is low.the rest is fine.
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Response from DAM Marine
Hello, thank you for your feedback! Unfortunately, the carriers themselves charge us the prices we then charge, so we always try to lower these prices.
C
Client
Rating: 4 out of 5
following a purchase from 25/06/2023
Good overall, availability of products, delivery times respected, but technical advice unreliable, leading to installation problems.
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Response from DAM Marine
Hello, thank you for your feedback! Feel free to write to our technical team to let them know which tips were unreliable: [email protected]
J
José M.
Rating: 4 out of 5
following a purchase from 27/06/2023
Good catalog presentation
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Response from DAM Marine
Hello, thank you for your feedback! Glad I could help.
V
Vidal M.
Rating: 4 out of 5
following a purchase from 18/06/2023
Very responsive and technical team. Easy to contact. Shipped within 24 h. The only downside is that the price is a bit high for an adaptation part rather than an original part.
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Response from DAM Marine
Hello, thank you very much for your feedback! We're happy to have been able to help you, and we understand your comment about the price, as we try to do our best for our customers in this area.
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Bruno R.
Rating: 3 out of 5
following a purchase from 19/06/2023
Very fast dispatch, but the parts need readjusting, the turbine drive key is too thick and the paper seal doesn't match.
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Response from DAM Marine
Hello, thank you for your feedback, we're sorry for the inconvenience, please don't hesitate to contact our technicians, they'll certainly be able to help you.
P
Patricia C.
Rating: 4 out of 5
following a purchase from 12/06/2023
The only drawback is the delivery time.
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Response from DAM Marine
Hello, thank you for your feedback! Concerning the delivery time, your order was a made-to-order part that we received within 4 to 6 working days (specified in the quote you validated). In this case, you ordered on 5/06 and your order left via Colissimo on 13/06 (so 6 working days). Sincerely, the DAM Marine team
G
Giuseppe F.
Rating: 4 out of 5
following a purchase from 11/06/2023
Ottimo venditore
Response from DAM Marine
Ciao, grazie per il tuo feedback! Sono lieto di averla aiutata.
S
Stamatis K.
Rating: 1 out of 5
following a purchase from 01/06/2023
the problem are transportations..to many days ..and not arrival in athens...spares parts we import evry day from europe,need 2-3 days maximum by DHL-TNT.....THANKS steve kipreos manager
Response from DAM Marine
Hello, we're sorry for the inconvenience, but we work with Chronopost who offer a 6 to 7 day delivery time for Greece. You choose Chronopost at 19 euros, we cannot guarantee you the same level of service as DHL.This delivery time is indicated on this link: https://www.dam-marine.com/gb/content/9-delivery-times-and-methods
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Bonhomo I.
Rating: 4 out of 5
following a purchase from 10/05/2023
I received the item very quickly, although the seller had said it would take a little time, so I'm delighted...on the other hand, it's a shame there was no gasket to seal it...overall, I'm happy with my purchase...
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Response from DAM Marine
Hello, thank you very much for your feedback! To answer your question, the dashboard is sold bare (i.e. without any gasket), so don't hesitate to ask the seller if you need any further information about your purchase in the future!
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Monsieur S.
Rating: 4 out of 5
following a purchase from 23/05/2023
Very good, expensive but fast delivery
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad I could help.
H
Herve B.
Rating: 4 out of 5
following a purchase from 15/05/2023
.............
Response from DAM Marine
Bonjour, merci à vous pour cet avis, même si nous aurions espéré quelques retours !
I
Ivan Z.
Rating: 3 out of 5
following a purchase from 08/05/2023
Product error I kept the wrong product and re-recommended the right oneI'd rather pay twice than waste time re-sending the wrong one However, the person who sent it was very friendly
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Response from DAM Marine
Hello, we're sorry for the inconvenience. Please do not hesitate to contact us again if you change your mind and would like a refund for the wrong product. Best regards,
C
Charles G.
Rating: 4 out of 5
following a purchase from 04/05/2023
Good service in an almost perfect timeframe for the beginning of May... But being a private individual, I would have preferred to be questioned more about my purchase so as not to miss out on a supplementary order that I subsequently had to place with a professional. Fortunately he's understanding!...
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Response from DAM Marine
Thanks for your feedback, and don't hesitate to contact us at [email protected] if you have any questions before you buy!
G
Gerard D.
Rating: 4 out of 5
following a purchase from 27/04/2023
Very responsive. Never had any problems so far. Always good advice.
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Response from DAM Marine
Hello, thank you very much for your feedback! Even if we would have hoped for 5 stars, we are happy to have been able to satisfy you. ??
B
Bord
Rating: 4 out of 5
following a purchase from 23/04/2023
good fast shipping
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Response from DAM Marine
Hello, thank you very much for your feedback! Even if we would have hoped for 5 stars, we are happy that you are satisfied.
A
Aurelien G.
Rating: 4 out of 5
following a purchase from 26/06/2022
every year order for my engine yanmarcoude exhaust and various parts good site and reactive team .
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Response from DAM Marine
Hello, thank you for your feedback! Glad we could satisfy you, even if we would have hoped for 5 stars?
E
Eugene R.
Rating: 4 out of 5
following a purchase from 12/04/2023
I'm happy with the speed
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Response from DAM Marine
Hello, thank you for your feedback! Even if we would have hoped for 5 stars, we're happy to have been able to satisfy you.
O
Olivier G.
Rating: 3 out of 5
following a purchase from 02/04/2023
Contactor key won't hold and blows motor fuse
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Response from DAM Marine
Hello, are you sure you've made the right connection? All our contactors are factory tested and functional. We're sorry for the inconvenience. Please don't hesitate to contact us by e-mail at [email protected] so that we can discuss the problem together.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 27/03/2023
a little wait but parts finally parts a small lack of information nothing serious waiting to receive parts thank you for your patience
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Response from DAM Marine
Hello, we're sorry for the inconvenience, the part you ordered is not a stocked part and we still haven't received it. We'll call you later today for more details, sorry again. Sincerely, the DAM Marine team
R
Régis A.
Rating: 1 out of 5
following a purchase from 27/03/2023
The delivery does not correspond to the order. The products delivered do not conform to the brand requested and invoiced.
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Response from DAM Marine
Hello, we are sorry for this misunderstanding. Our sales representative has contacted you to resolve the problem.
T
Thierry P.
Rating: 3 out of 5
following a purchase from 16/03/2023
Very good sales service, delivery service not so good ??
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Response from DAM Marine
Hello, thank you for your feedback. We're sorry for the delivery problem, it won't happen again.
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