The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
Very good sales service, delivery service not so good ??
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Response from DAM Marine
Hello, thank you for your feedback. We're sorry for the delivery problem, it won't happen again.
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Dessalle J.
Rating: 3 out of 5
following a purchase from 27/02/2023
Everything is perfect, a well-specialized selection, but shipping is prohibitively expensive. There are not enough delivery options for those who are not in a hurry, which would reduce the price. Otherwise I would have given it five stars.
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Response from DAM Marine
Hello, thank you for your feedback! We're sorry you find shipping too expensive, the cheapest possible is colissimo relais, we can't offer cheaper because carriers charge us the same rate for shipments.
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Tarak M.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered an inverter oil dipstick for a specific yanmar engine model. I received the dipstick on time, but it is twice as long as the original and therefore unusable.
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Response from DAM Marine
Hello, We are sorry to hear that you are not satisfied with your purchase. Parts can be returned if they are not to your satisfaction. Our technical department is at your disposal at 04.94.27.36.62 to help you identify the part you need.SincerelyDAM Marine
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Magin J.
Rating: 1 out of 5
following a purchase from 29/09/2022
I knew DAM in the 80s this company had the reputation of serious box, but now what a desolation.On their advice with my reference of carbu rochester I ordered a pocket of carbu joints with the reference they gave me, they told me that at eu their reference was not the same Believing that it was the good one, I opened the box thinking to be in conformity with my carbu, unfortunately not that, on their advice they say to me one will make exchange,then they asked me for at least 45 euros more when they had told me no problem, we'll exchange it, of course I refused, and I claimed the one I had paid for after several phone calls, a good storekeeper sent it to me, but some parts were missing and others weren't mine, what a new generation of scam........ As a former journalist, I'm going to try to publish this article in the nautical press. No skills to AVOID, especially as I've found much more understandable elsewhere.
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Response from DAM Marine
Hello, unfortunately we sell mechanical parts for boats, but first you ordered a carburetor kit for your car. I would like to remind you that there was a difference in price between the two carburettor kits, the good carburettor kit being more expensive (reference 201003) and the error coming from you (you ordered reference TE45334 without asking us for advice), it is quite normal that the remaining amount should be your responsibility. As the correct carburetor kit costs 90 euros and the old one 42 euros, you were left with 48 euros to pay. Finally, since you didn't want to pay, we lost money by sending you back the incomplete kit. We tried to solve the problem but you wouldn't listen, and we're sorry we tried to be commercial with you. Sincerely, the DAM Marine team
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Jacques G.
Rating: 3 out of 5
following a purchase from 28/09/2022
Relai volvo 2020 D . The shipment was perfect, the product was well packaged, and the price, given the reference on the relay, was double that of an auto store.
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Response from DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience. If it's not a problem for you, you can send the part back to us.
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Daniel G.
Rating: 1 out of 5
following a purchase from 05/09/2022
big scam the photo does not correspond to the parts sent it misses the joint and the ends whereas nowhere it is marked and it asks you 22euros to have a set jointsMERCI DAM
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Response from DAM Marine
Hello, we are sorry for this situation. You can return the part to us if it doesn't suit you. We remain at your disposal for any further information.
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Sergio M.
Rating: 1 out of 5
following a purchase from 21/07/2022
I payed for a express delivery, after 6 days my parcel is still on the way??????
Response from DAM Marine
Dear Sir, We are very sorry for the inconvenience. The indicative delay for the Grece is 6 days. You parcel will be delivery in the next days.For a next order if you need the goods urgently, we can process to another delivery method (contact us by phone).Best regardsDAM Marine
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Francois V.
Rating: 3 out of 5
following a purchase from 10/07/2022
The product received does not match the photo on the site
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Response from DAM Marine
We are sorry for the inconvenience caused, but we will of course authorize a return if the part does not correspond to your requirements, as discussed over the phone.
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Didier P.
Rating: 3 out of 5
following a purchase from 12/05/2022
the parts received did not correspond to the dimensions shown on the DAM site
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Response from DAM Marine
Thank you for your feedback! We're sorry, after checking it's true that the dimensions weren't the right ones despite being those given by our supplier. We will rectify this as soon as possible.
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Manuel J.
Rating: 3 out of 5
following a purchase from 04/04/2022
bonjour , je me permets de mettre Moyen de part les tarifs ,,sinon j'aurais mis sans hésitation ""Satisfait"".Cordialement
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Response from DAM Marine
Thank you for this review! If you find our products cheaper elsewhere, please let us know so that we can adjust our prices to satisfy as many people as possible.
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Alexandre
Rating: 3 out of 5
following a purchase from 10/02/2022
Fast and careful shipment. Too bad the belt I ordered doesn't fit my engine, despite the fact that the site mentioned Compatible!
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Response from DAM Marine
Hello, thank you for your feedback. We're sorry for the error, but your motor has two different mountings and one of them may be compatible with the belt you ordered. Hoping that the exchange with our technician has helped you, we remain at your disposal for any questions. Yours faithfully
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Sabine R.
Rating: 1 out of 5
following a purchase from 27/12/2021
Package still undelivered
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Response from DAM Marine
Hello, we are sorry that the notice indicating that the parcel was available at the post office was not given to you. We are reassured that you were able to retrieve the parcel following our exchanges.
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Philippe C.
Rating: 3 out of 5
following a purchase from 02/10/2021
hello delivery well done. difficulty on your site to check a price (relay of demareur yanmar); the site systematically returns me on a proposal of message, and without giving a price. Sincerely Philippe CHIORINO
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Response from DAM Marine
Hello, thank you for your feedback. Unfortunately, some parts are not stocked by us and we cannot offer you a price without creating a customized quote. If you ever need a part that cannot be ordered on the website, please do not hesitate to contact us by e-mail or telephone. Yours faithfully
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Didier G.
Rating: 1 out of 5
following a purchase from 28/08/2021
HelloMy opinion is justified by the small impacts found on the cylindersFor a product costing 720 euros Sincerely Mr Guillevic
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Response from DAM Marine
Hello, thank you for your opinion. Following our first exchange, we have left you a voice message explaining the different ways of settling this dispute. Please do not hesitate to contact us again if necessary.
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Thierry M.
Rating: 1 out of 5
following a purchase from 29/07/2021
I received a defective part, which is impossible according to DAM Marine, a customer for years, very disappointed.
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Response from DAM Marine
Hello, We're sorry for the inconvenience, and hope that the part we've sent back to you is satisfactory. Please do not hesitate to contact us should you require any further information.
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Pascal P.
Rating: 1 out of 5
following a purchase from 20/05/2021
Paid supplement Colissimo arrived Delays, (En partance étranger) D or return and no refund. No refund.
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Response from DAM Marine
We are sorry for this bad experience, we tried to reach you many times, but only having your landline we were not successful.
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Benjamin T.
Rating: 1 out of 5
following a purchase from 18/06/2021
Delivery late!
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Response from DAM Marine
Thank you for your feedback. We apologize for the inconvenience. Your parcel was delivered within 72 hours according to Colissimo delivery times. When you have a delivery requirement, we advise you to use Chronopost, which delivers the next day before 1pm.
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Client
Rating: 1 out of 5
following a purchase from 07/04/2021
I had a problem on a product sav zero I had to take pictures to show them .trust reigns .for an amount of 40 e
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Ka S.
Rating: 3 out of 5
following a purchase from 06/03/2021
No facility to return parts not conforming to the initial order, because I sometimes made mistakes on the serial number of the boat and no possibility to return the parts.Otherwise overall everything is perfect.The delivery is made on time.Bravo
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Response from DAM Marine
Hello,Thank you for your constructive feedback! We do our best to keep a wide range of products in stock, when parts are ordered specifically at the request of a customer, it is more difficult for us to accept returns for these parts.Our technicians are at your disposal to help you when choosing your parts. Sincerely, we hope to be able to satisfy you better next time!
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Delarocque S.
Rating: 3 out of 5
following a purchase from 01/03/2021
Reception not always pleasant
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Response from DAM Marine
We're sorry you didn't feel very welcome, but sometimes our busy teams try to please everyone as quickly as possible, which can lead to feelings like yours. However, we will always strive to offer you the best possible service. Thank you for taking the time to share your experience with us. It will help us to improve in the future.
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