Customer reviews of DAM Marine

Having paid almost 30 euros in delivery fees to receive my order the next day, it has been a week and still nothing. Might as well take my car and go directly.

My digital tachometer VDO Yanmar 5000 rpm does not work

Wrong part

Some parts do not match

Dissatisfied

I still haven't received my package

I asked before and then on the order form if the "complete cylinder head" included a head gasket or not, with no response. Upon opening the package, I see that it does not! It would have been simpler to clarify this before sending the package!

Package error and still no response

Very disappointed because it took 15 days to receive the order (still incomplete to this day) with an initial announcement of a 3-day delay...

Delivery time too long

Unused parts not taken back while they are still in their original packaging !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU to the DAM MARINE service

Nicht gut, mann bezahlt für eine 24 Stunden Lieferung und wartet 5 Tage auf den Artikel. Ich Geld vom Porto bekommt man auch nicht zurück erstattet.

I did not receive the correct parts. And it is up to me to ship them at my own expense. He reimburses me for the parts while he could send me the correct parts.

I have not received the package, the delivery company says they tried to deliver it but the delivery point was not accessible, the only thing is that they have prohibited parking in front and that is why they do not deliver it.

can give a review yet as my order hasn,t arrived ?

Express order billed at 14.00 euros arrived more than 48 hours later, wrong part due to your responsibility as I correctly specified the model and the return is at my expense, so it's better to order from a Chinese site because I think the parts come from the same place

I still haven't received my package so I prefer not to because it's the first time this has happened

I did not receive the items yet

Nothing to say about the site, the products, etc... however, shipping costs are excessive for an express delivery at 1 PM, conclusion: delivery almost a week later!!!!! I am waiting for a refund of the shipping costs!!!!

The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,

Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.

I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.

I want to make the return

I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.

Unfortunately, the piece delivered does not match :-(

Express delivery 8 days later still no delivery

Disregarding the annotations in the comments would have avoided sending the wrong product.

5 days late for a supposedly 24-hour delivery, most of the items bent/damaged, and very poor quality for the rest. Very pleasant customer service, but apart from excuses, still nothing concrete. Avoid

Following an order by telephone, does not respect the consumer code on the possibility of returning the goods within 14 days and merely reminds us that the terms and conditions are available on the netI strongly advise against this.

I placed an order on Monday for delivery on Tuesday before 5 p.m., and I paid for express delivery. I received the order on Friday at 3 p.m. That's expensive shipping for a deadline that was not met. On the other hand, DAM MARINE was very professional in reimbursing me for shipping costs, which I greatly appreciated.

The SEUR transport service was very bad. The parts arrived 3 days late

I placed an order and the store assistant should have "advised" me that there was a turbo kit. Instead of ordering everything by the case.

I placed this express order because it was an emergency.I received two O-rings in the parcel that didn't match the part numbers.I had to recommend them to volvo.Result: a week's delay and my customer not happy.

I am very offended by the treatment of this French company and I feel cheated because I ask them a fuel cooler for a Volvo Penta D4 260 hp and it turns out that after receiving it does not fit me and 4 days later I return it paying me the postage q are 90 from Spain. I buy again after payment another oil cooler which is noted that it has been stored for a long time (it comes with rust stains on the casing) and it costs me about 1000. And what is my surprise when DAM MARINE answers me saying that they will not refund me the money of the first cooler that I have returned saying that this had been manipulated being this a real lie since the product was taken out of the box and to see that it was not the original was reintroduced and packaged carefully to return it to their facilities.now they tell me that I have 15 days to go through their facilities in France to pick it up living in Spain or that I pay again the postage for them to resend it to me. If they do not give me a fair solution I will put it in the hands of my lawyer and the consumer protection office and I will report it on all social networks. I am very careful with DAN MARINE! The answer to this comment is not real. The cooler was spotless with no scratches or cracks or anything. No tampering, but how easy it is after having charged you for it not to return the money... and say q anything to avoid it. End of my plea!!!...I already know where I will not buy a replacement for my boat.

I HAVE NOT YET RECEIVED THE PACKAGE

I still haven't received my order

They didn't send me the right product and won't exchange it, even though I ordered the right model.

I still haven't received my order even though it was sent by express delivery, so we're paying express delivery charges for nothing !!!!!

bonjour le port pour 3 joints torique est très cher pour quelques grammes (14 euros)

Hello, the distribution pump no 3582310 that I ordered from you on September 2 for my Volvo engine is not suitable for my engine (pressure too low). I intend to send it back to you for a refund.