The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
40 for a Colissimo to the French West Indies..... a bit expensive isn't it?
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Response from DAM Marine
Hello, we understand your dissatisfaction but we apply the transport prices that Colissimo imposes on us. We can't do otherwise. If you find it cheaper, we can prepare your parcel and give it to a carrier that you have appointed to collect it from us. Yours faithfully
A
Alvaro R.
Rating: 1 out of 5
following a purchase from 09/08/2023
I have not received the item and so far I have not been reimbursed for it either.
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Response from DAM Marine
Hello, your coli has been available since 8/14 at your collection point. You picked it up on 30/08, but it was delivered to the collection point on time. Best regards
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Bruno D.
Rating: 1 out of 5
following a purchase from 16/07/2023
I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.
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Response from DAM Marine
Hello, we are sorry for the inconvenience, however we sent the coli on time and you should have been delivered on Wednesday 19/07 (so 48h later as planned). The driver tried to deliver on Wednesday 19th and Thursday 20th by contacting you. We cannot be held responsible for the fact that we are unable to collect your parcel as it was sent and "delivered" on time, but we cannot check that you are present at the delivery address you have given. We simply advise you to call Chronopost on +339 69 39 13 91 with your tracking number so that they, who are responsible for this problem, can resolve it. Once again, sorry for the inconvenience, our teams are available if you need any information. Yours faithfully
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- P.
Rating: 1 out of 5
following a purchase from 17/07/2023
My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...
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Response from DAM Marine
Hello, you placed 2 orders on 15/07, one that you wanted to pay by bank transfer (probably a mistake) and one that you paid by credit card containing the items from the bank transfer order and others in addition. As the 15/07 was a Saturday, we couldn't have dispatched your order from Monday 17/07, which is what is written on all the deadlines on the website (we're not open at weekends). We had a computer bug on Monday, which unfortunately, and we apologize for this, forced us to postpone certain shipments, so we shipped your parcel on Tuesday and you received it on Wednesday 19/07, whereas you should have received it on Tuesday 18/07.Admittedly, we were late and we apologize for this (as already apologized on the phone by our teams), however I calculate 1 day's delay and not 4 to 5 days as you stipulate. Sorry again for the inconvenience.
J
Jamal S.
Rating: 1 out of 5
following a purchase from 21/06/2023
Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.
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Response from DAM Marine
Hello, according to your coli tracker, the delivery address is incomplete and the coli should have been delivered on Saturday, July 15. https://www.laposte.fr/outils/suivre-vos-envois?code=9V32767301939Nos teams will contact you to rectify this problem. We apologize for the inconvenience.
S
Stamatis K.
Rating: 1 out of 5
following a purchase from 01/06/2023
the problem are transportations..to many days ..and not arrival in athens...spares parts we import evry day from europe,need 2-3 days maximum by DHL-TNT.....THANKS steve kipreos manager
Response from DAM Marine
Hello, we're sorry for the inconvenience, but we work with Chronopost who offer a 6 to 7 day delivery time for Greece. You choose Chronopost at 19 euros, we cannot guarantee you the same level of service as DHL.This delivery time is indicated on this link: https://www.dam-marine.com/gb/content/9-delivery-times-and-methods
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Régis A.
Rating: 1 out of 5
following a purchase from 27/03/2023
The delivery does not correspond to the order. The products delivered do not conform to the brand requested and invoiced.
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Response from DAM Marine
Hello, we are sorry for this misunderstanding. Our sales representative has contacted you to resolve the problem.
T
Tarak M.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered an inverter oil dipstick for a specific yanmar engine model. I received the dipstick on time, but it is twice as long as the original and therefore unusable.
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Response from DAM Marine
Hello, We are sorry to hear that you are not satisfied with your purchase. Parts can be returned if they are not to your satisfaction. Our technical department is at your disposal at 04.94.27.36.62 to help you identify the part you need.SincerelyDAM Marine
M
Magin J.
Rating: 1 out of 5
following a purchase from 29/09/2022
I knew DAM in the 80s this company had the reputation of serious box, but now what a desolation.On their advice with my reference of carbu rochester I ordered a pocket of carbu joints with the reference they gave me, they told me that at eu their reference was not the same Believing that it was the good one, I opened the box thinking to be in conformity with my carbu, unfortunately not that, on their advice they say to me one will make exchange,then they asked me for at least 45 euros more when they had told me no problem, we'll exchange it, of course I refused, and I claimed the one I had paid for after several phone calls, a good storekeeper sent it to me, but some parts were missing and others weren't mine, what a new generation of scam........ As a former journalist, I'm going to try to publish this article in the nautical press. No skills to AVOID, especially as I've found much more understandable elsewhere.
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Response from DAM Marine
Hello, unfortunately we sell mechanical parts for boats, but first you ordered a carburetor kit for your car. I would like to remind you that there was a difference in price between the two carburettor kits, the good carburettor kit being more expensive (reference 201003) and the error coming from you (you ordered reference TE45334 without asking us for advice), it is quite normal that the remaining amount should be your responsibility. As the correct carburetor kit costs 90 euros and the old one 42 euros, you were left with 48 euros to pay. Finally, since you didn't want to pay, we lost money by sending you back the incomplete kit. We tried to solve the problem but you wouldn't listen, and we're sorry we tried to be commercial with you. Sincerely, the DAM Marine team
D
Daniel G.
Rating: 1 out of 5
following a purchase from 05/09/2022
big scam the photo does not correspond to the parts sent it misses the joint and the ends whereas nowhere it is marked and it asks you 22euros to have a set jointsMERCI DAM
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Response from DAM Marine
Hello, we are sorry for this situation. You can return the part to us if it doesn't suit you. We remain at your disposal for any further information.
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Sergio M.
Rating: 1 out of 5
following a purchase from 21/07/2022
I payed for a express delivery, after 6 days my parcel is still on the way??????
Response from DAM Marine
Dear Sir, We are very sorry for the inconvenience. The indicative delay for the Grece is 6 days. You parcel will be delivery in the next days.For a next order if you need the goods urgently, we can process to another delivery method (contact us by phone).Best regardsDAM Marine
S
Sabine R.
Rating: 1 out of 5
following a purchase from 27/12/2021
Package still undelivered
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Response from DAM Marine
Hello, we are sorry that the notice indicating that the parcel was available at the post office was not given to you. We are reassured that you were able to retrieve the parcel following our exchanges.
D
Didier G.
Rating: 1 out of 5
following a purchase from 28/08/2021
HelloMy opinion is justified by the small impacts found on the cylindersFor a product costing 720 euros Sincerely Mr Guillevic
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Response from DAM Marine
Hello, thank you for your opinion. Following our first exchange, we have left you a voice message explaining the different ways of settling this dispute. Please do not hesitate to contact us again if necessary.
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Thierry M.
Rating: 1 out of 5
following a purchase from 29/07/2021
I received a defective part, which is impossible according to DAM Marine, a customer for years, very disappointed.
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Response from DAM Marine
Hello, We're sorry for the inconvenience, and hope that the part we've sent back to you is satisfactory. Please do not hesitate to contact us should you require any further information.
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Pascal P.
Rating: 1 out of 5
following a purchase from 20/05/2021
Paid supplement Colissimo arrived Delays, (En partance étranger) D or return and no refund. No refund.
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Response from DAM Marine
We are sorry for this bad experience, we tried to reach you many times, but only having your landline we were not successful.
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Benjamin T.
Rating: 1 out of 5
following a purchase from 18/06/2021
Delivery late!
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Response from DAM Marine
Thank you for your feedback. We apologize for the inconvenience. Your parcel was delivered within 72 hours according to Colissimo delivery times. When you have a delivery requirement, we advise you to use Chronopost, which delivers the next day before 1pm.
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Client
Rating: 1 out of 5
following a purchase from 07/04/2021
I had a problem on a product sav zero I had to take pictures to show them .trust reigns .for an amount of 40 e
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