Customer reviews of DAM Marine

Hello, I still don't have my package. If you had sent it to me in a standard envelope, I would have already received it, and for a stamp of 1.5€. I don't know if I will receive it.

This message is to report a bad experience regarding the delivery to the pickup point: your site does not announce the time when the package will wait at the pickup point. I found myself in a situation where the package arrived earlier than expected at the pickup point and only stayed there for 4 working days. It was impossible by phone to try to extend the time before being returned to DAM marine. It was complicated to organize the pickup within the allotted time while another nearby pickup point would have avoided all these hassles. This is a small improvement that should be considered for a better customer experience.

You confirmed to me that my package would arrive the next day, it came the day after.

One day late for the receipt of the package while I had paid for express shipping.

I placed an express order by phone to confirm the reference and was told that the engine serial number was not needed. I received the part on time, but it was not the correct model. I don't understand the person I spoke to on the phone who confirmed it without having the serial number.

Problem with a collector. Warranty request but no response from them despite all my requests and no solution for now, still waiting after several days.

I placed an order by phone with a technician who confirmed that my order would be complete, but he forgot some important seals that had to be urgently sourced from Volvo.

I am very dissatisfied with DAM marine for a very specific reason: I bought a "low pressure high pressure pump" and a "diaphragm fuel pump" for 769.93 euros. After fitting the fuel pump, I realized that it wasn't working. So I called in a marine repairer, who found that the new fuel pump was faulty, and invoiced me for it. I got in touch with the DAM marine warehouse staff, who suggested that I send it back. After returning the part, they informed me that the warranty would not work because I had apparently "disassembled the pump", which is absolutely not the case. It's now my word against theirs, so I can sit on the warranty. It's not very commercial now that DAM marine is finished for me.

I consulted Dam Marine for a recurring problem since 2 years for a trim sensor problem on a boat brand Fours winns.after study they advised me a trim sensor brand Recmar ref 3863007.in the end they did not do better than the predecessors.I bought 3 trim sensors in 3 years from various dealers who have all sold me Recmar.on arrival I have just solved the problem with original part Volvo penta. So in the future, no more Recmar.

The hose kit does NOT include the cerflexes that are shown in the kit image on your website ...

As a neophyte, I need a lot of expert advice. I feel like I'm bothering people by asking all my questions.

I had to be called back!

No description or list of joints is provided.No remote control of the boat possiblePlease provide the complete list of joints in the package.

Shipping a little expensive, and at the time of choosing it did not allow me to activate the most economical option. Everything else is fine.

I find the price of transport a little expensive for a Colissimo almost three times the price of the pieceA simple envelope would have been enough.

if you could use another relay point than RBI informatique where you send me the orders is closed from friday evening to tuesday morning. so to pick up the parcels it's complicated and i lose 4 days.

Super reactive store that listens to customers, very quick response by e-mail. No problems with the DAM site, on the contrary, great store that I recommend. Big downside on Chronopost transport to Reunion, 60 delivery then home delivery 48 taxes ... Next order I will have it delivered to a family in France who will send it back to me by Colissimo. Best regards.

I am disappointed by the delivery on the site it says 48/72h a liver ordered I receive an email from the posted announcing a delivery a week and a half later ....

Hello,I give you two stars because I was very satisfied with the telephone contact and the technical advice, as well as the speed of shipment, but 0 stars concerning the quality of the part received. The water exchanger gasket for the aq151 was cut during assembly, so it leaked. I had to reassemble the part and put the old gasket back on, hoping that it would hold.... Too bad the quality isn't up to scratch. SincerelyRaphaël MAINGRE

Expensive parts incomplete description example OMC cylinder gasket kit at 78 for one cylinder found at local dealer for 4 I will never order from them again.