Customer reviews of DAM Marine

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9,7 /10
Overall rating: 9,7 out of 10
Based on 3 308 published reviews

Summary of reviews

The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.

Reviews 2, 3 and 4 stars

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T
Thierry P.
Rating: 4 out of 5
following a purchase from 26/08/2024
Deadline met and spare part complied with no problemThank you.
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Response from DAM Marine
Hello, thank you very much for your feedback! Even if we would have hoped for 5 stars.
M
Monsieur B.
Rating: 3 out of 5
following a purchase from 22/08/2024
For the second time, a Mercury part number corresponds to a part that doesn't fit the little 2.5hp for which it was ordered.the first time, my "DAM" contact, after asking me for a photo, agreed that the part didn't fit and offered to send me a suitable part.the second time, another contact advised me to have a part machined if the one he had sent me didn't fit!!! Decrease in professionalism at DAM?
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Response from DAM Marine
Hello, sorry for the inconvenience.after checking the part received is the correct one for the engine number you provided. if the part is an original Mercury part, please contact us directly to speak with a DAM representative. If the part is an original Mercury part, please contact us directly to speak with a DAM representative. In this case, we cannot guarantee the compatibility of the part. Yours faithfully
P
Patrick H.
Rating: 2 out of 5
following a purchase from 20/06/2024
I am very dissatisfied with DAM marine for a very specific reason: I bought a "low pressure high pressure pump" and a "diaphragm fuel pump" for 769.93 euros. After fitting the fuel pump, I realized that it wasn't working. So I called in a marine repairer, who found that the new fuel pump was faulty, and invoiced me for it. I got in touch with the DAM marine warehouse staff, who suggested that I send it back. After returning the part, they informed me that the warranty would not work because I had apparently "disassembled the pump", which is absolutely not the case. It's now my word against theirs, so I can sit on the warranty. It's not very commercial now that DAM marine is finished for me.
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Response from DAM Marine
Hello, sorry for the inconvenience. Our technical team can confirm that the pump has been dismantled, but the warranty no longer applies according to our general conditions of use. We cannot confirm its malfunction until you have disassembled it, so we cannot proceed with a refund or credit note for this pump.
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Benoit M.
Rating: 4 out of 5
following a purchase from 12/08/2024
Quality adviceFast, easy shipping
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Response from DAM Marine
Hello, we thank you for your opinion which contributes to the evolution of our reputation.
C
Christophe
Rating: 4 out of 5
following a purchase from 29/07/2024
Materials contact pro perfect just the problem of delivery order Saturday delivery Thursday !!!!!!!
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Response from DAM Marine
Hello, thank you for your feedback. You placed your order on Saturday evening. It was dispatched on Monday morning as soon as we opened. The Colissimo was delivered within 3 days. If you have time constraints, we advise you to choose the Chronopost express solution. We hope to see you soon. Best regards DAM Marine
B
Boris K.
Rating: 4 out of 5
following a purchase from 29/07/2024
Pozdana firma. Brza i sigurna dostava. Provjerena narudûba.
Response from DAM Marine
Hvala puno.
Y
Yves L.
Rating: 4 out of 5
following a purchase from 02/08/2024
Part ordered corresponds to my request. The person I spoke to was not very helpful for someone not familiar with mechanical issues, but he was polite.
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Response from DAM Marine
Hello, thank you for your feedback. We will do our best to improve this point. We look forward to hearing from you. Best regards DAM Marine
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Thierry L.
Rating: 4 out of 5
following a purchase from 30/07/2024
Good site! one downside, not really easy for me to find the right parts on the site, the DAM references do not give the equivalents, so I have to make other orders on other sites (to ensure the conformity of the part). Otherwise very fast delivery!
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Response from DAM Marine
Hello, thank you for your feedback! Our parts have equivalents, if you search for references in the search bar of the site, you will be able to find the different parts related to this reference. If you have any doubts, don't hesitate to contact us directly by e-mail or telephone!
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Philippe G.
Rating: 4 out of 5
following a purchase from 24/07/2024
Material availabilitySpeed of delivery( the absence of the circlips and spacer in KIT 15698 is not mentioned )
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad we could satisfy you. Thank you for your comment, we'll take it into account!
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John M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Normal service,postage high.
Response from DAM Marine
Hello, thanks for your feedback.
C
Carayon J.
Rating: 4 out of 5
following a purchase from 18/07/2024
very good customer service
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
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- C.
Rating: 4 out of 5
following a purchase from 17/07/2024
Super reactive team
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Response from DAM Marine
Hello, thank you very much for your feedback!
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Gael F.
Rating: 4 out of 5
following a purchase from 22/07/2024
Very good! I just wish the advisor had taken a little more time to talk on the phone.
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Response from DAM Marine
Hello, thank you for your feedback! Unfortunately we're very busy in the summer and the number of requests is high, we can't take the time we'd like for everyone, sorry about that!
B
Bernie
Rating: 3 out of 5
following a purchase from 16/07/2024
Ok but Yanmar advertised parts & generic parts on delivery!
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Response from DAM Marine
Hello, all brands of parts are indicated on the product sheet, to the left of the message "If in doubt, please contact us". Best regards,
S
Salmon
Rating: 2 out of 5
following a purchase from 08/07/2024
I consulted Dam Marine for a recurring problem since 2 years for a trim sensor problem on a boat brand Fours winns.after study they advised me a trim sensor brand Recmar ref 3863007.in the end they did not do better than the predecessors.I bought 3 trim sensors in 3 years from various dealers who have all sold me Recmar.on arrival I have just solved the problem with original part Volvo penta. So in the future, no more Recmar.
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Response from DAM Marine
Hello, we do not distribute Recmar products and your invoice is dated March 2023. We distribute 2 references for your trim sensor: - in original: 3849411- in adaptable: AP9411Cordially yours,
J
Jean F.
Rating: 4 out of 5
following a purchase from 06/06/2024
Fast delivery and returns
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Response from DAM Marine
Hello, thank you for your feedback! Glad to have been able to satisfy you.
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Bruno P.
Rating: 2 out of 5
following a purchase from 11/06/2024
The hose kit does NOT include the cerflexes that are shown in the kit image on your website ...
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Response from DAM Marine
Hello, it was indeed a photo import error on our part. We're really sorry, please don't hesitate to remind us when you place your next order,
A
Alexis D.
Rating: 4 out of 5
following a purchase from 12/06/2024
Fast and easy delivery
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Response from DAM Marine
Hello, thank you for your feedback, I'm pleased to have been able to satisfy you.
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Thierry P.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good team
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
P
Pierre B.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good packaging, perfect reception, but the product was not adapted to my engine, so the product was returned, and then the problems started. Sincerely pierre
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Response from DAM Marine
Hello, thank you for your feedback. Our sales team has received your return request and will process it shortly.
F
Frederic D.
Rating: 2 out of 5
following a purchase from 21/05/2024
As a neophyte, I need a lot of expert advice. I feel like I'm bothering people by asking all my questions.
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Response from DAM Marine
Hello, we're having trouble understanding why you're giving us two stars. The salesman who spoke to you several times helped you each time, just as we help all the customers who call us. Nobody bothers us; on the contrary, it's our job to guide you through the purchasing process. However, giving us 2 stars based on a personal impression you've had for no real reason can tarnish our company's image. We help all our customers in their purchase, and we will continue to do so, but it is not thanking us to give us such a rating when we have guided you several times. Best regards,
D
Didier R.
Rating: 4 out of 5
following a purchase from 21/05/2024
Fast delivery and conforms to the order, but products are very expensive compared to the competition.
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Response from DAM Marine
Hello, thank you for your feedback! We've taken your comment into account and will look into the price of the items you've ordered to see if it's possible to sell them for less.
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Pierre-emmanuel C.
Rating: 4 out of 5
following a purchase from 13/05/2024
parts available, 48h delivery
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
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Lionel R.
Rating: 4 out of 5
following a purchase from 10/05/2024
Despite a big problem, parcel mislaid by the post office.they did what was necessary, even if it took a long time,which is not easy when a customer is waiting and is stuck at the port.some suppliers send back the parts as soon as possible and solve the problem with the carrier afterwards, to think about But good, reliable and honest are great qualities.
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Response from DAM Marine
Hello, sorry for this problem, glad to have been able to solve it. Hopefully it won't happen again.
J
Jean K.
Rating: 4 out of 5
following a purchase from 15/04/2024
trop compliqe ca me donne envie d'allerersur un autre site
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Response from DAM Marine
Hi, I'm not sure I understand your feedback, could you please explain further?
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Alain C.
Rating: 4 out of 5
following a purchase from 15/04/2024
Fast, efficient response
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad I could help.
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Bouthenet A.
Rating: 4 out of 5
following a purchase from 12/04/2024
Friendly and competent, but very high prices.
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Response from DAM Marine
Hello, thank you for your feedback! We take your comment into account, but unfortunately we can't do for less for many of our products on sale.
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Laurent
Rating: 3 out of 5
following a purchase from 11/03/2024
Parts order for an old yamaha 2 stroke 115hp v4 mill. Fuel filter and bowl, decanter bowl and filters in particular. While the latter was fine, the former didn't hold up even though it was sold as a yamaha equivalent part. As a result, the screw thread on the bowl didn't hold, even though it had been tightened by hand to reduce a slight leak... Several pump strokes on the bulb and the bowl was ejected under pressure... Screw thread screwed up... OUT OF ORDER. Conclusion: poor quality materials. As a result, you never know when you're ordering a part if you've got a Yamaha or similar standard... I'd like things to be written more clearly and for us to know what we're buying.
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Response from DAM Marine
Hello, we're sorry to hear about your disappointment. We will pass on your comments. Please do not hesitate to contact us should you require any further information: [email protected]
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Patricia S.
Rating: 4 out of 5
following a purchase from 08/04/2024
delivery was fast, but no assembly instructions included.
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Response from DAM Marine
Hello, we do not provide assembly instructions. Please do not hesitate to contact us if you need help via email [email protected]
O
OLME
Rating: 4 out of 5
following a purchase from 02/04/2024
The site is really clearThe parts for my Volvo penta 2003 are easily identifiable The customer service response is a plus
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
P
Paul
Rating: 3 out of 5
following a purchase from 26/03/2024
Hello , For my first order I am disappointed , you do not have the most requested water pump kit on the market Volvo penta engines ( MD2020 ,2030 , D1 20 , D1 30 etc ... because I was deceived by a kit D30 which did not match my pump , double shipping costs , look for a post office to ship , Sincerely , Mr TATTI
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Response from DAM Marine
Hello, we're sorry for this situation.we have this kit under these references: 23035 23035-1 You can also search by motors to find the part.if you have any doubts next time don't hesitate to send us an email at [email protected], or call us on 04 94 27 36 62.
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Fréd
Rating: 4 out of 5
following a purchase from 15/03/2024
Piece in stock, order received promptly. Reasonable price. I put 4 stars because the part is not assembled. It doesn't seem to be an original part but an adaptable one.
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Response from DAM Marine
Hello, thank you for your feedback, hope the assembly goes well!
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Jean P.
Rating: 4 out of 5
following a purchase from 12/03/2024
Fast delivery.
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Response from DAM Marine
Hello, thank you for your review! Glad to have been able to satisfy you.
R
Ronny R.
Rating: 3 out of 5
following a purchase from 05/12/2023
In the end I had to buy the original Yamaha part, which works correctly and was fitted by the same mechanic. The part you sold me does not work, it heats up to the point of burning on an unloaded cylinder (without the weight of the engine) and makes the noise of a lawnmower.I complete my opinion and the note following the action of the sales department which effectively took into account my request and proceeded to refund my purchase.I correct with 3 stars because satisfied with the second part of the relationship with the sales department but dissatisfied with the quality of the part purchased.
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Response from DAM Marine
Hello Mr RAPON,We're getting back to you regarding the trim motor you've indicated as being faulty. Normally, the part should be returned to us so that we can send it to the factory for expertise. In response to your dissatisfaction, we've made a commercial gesture and reimbursed you for the part, which you'll find in the attached file. We have now refunded this credit directly to your credit card. You will see this amount on your account within 48 to 72 hours. We remain at your disposal for any further information.
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Pierre
Rating: 4 out of 5
following a purchase from 12/12/2023
The PAE turbine I received for a SUZUKI DT 9.9, ordered with S/N engine, didn't fit: bore 12.5 mm instead of 13! After a telephone exchange by e-mail, I received the right one. Nobody understood why, as DAM MARINE had correctly followed the engine serial number. They managed this problem perfectly and in the shortest possible time, for which I thank them.
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Response from DAM Marine
Hello, we're sorry for the inconvenience! We're glad to have been able to rectify it quickly, and hope to be able to satisfy you again.
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Pierre V.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very attentive, competent and responsive I only gave them 4 stars, because although the order was taken into account and the payment recorded, shipping took longer than expected because some of the parts on order were supposed to come from elsewhere and apparently there was an oversight, which meant that if I hadn't asked for them, the order would have been forgotten. But if I need them again, I'll definitely recommend them.
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Response from DAM Marine
Hello, we're sorry for the inconvenience! Thank you for your understanding, and we'll make sure this error doesn't happen again!
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Olivier
Rating: 4 out of 5
following a purchase from 13/12/2023
Perfect Good.
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Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it!
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Olivier S.
Rating: 3 out of 5
following a purchase from 10/10/2023
Contrary to what I've been told, the lip seal springs are not made of stainless steel, so I bought the "spi" seals elsewhere. The axle is a little too machined. Complete kit. Delivery on time.
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Response from DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience, we'll take note of your comments!
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Samuel D.
Rating: 2 out of 5
following a purchase from 13/10/2023
I had to be called back!
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Response from DAM Marine
Hello, thank you for your feedback. Our teams have contacted you but it seems that you have not replied. We are available for any request by email or phone. Best regards,
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Nathalie R.
Rating: 4 out of 5
following a purchase from 11/10/2023
Order delivered on time Very pleasant person on the phone
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.