The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
Excellent responsiveness to requests and good advice and support for the order.
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Response from DAM Marine
Hello, thank you for your feedback! However, we don't understand why you gave us 3 stars out of 5. If you have any concerns, please don't hesitate to contact us.
M
Michel
Rating: 4 out of 5
following a purchase from 28/09/2023
Comprehensive catalog
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Response from DAM Marine
Hello, thank you for your feedback!
V
Vincent M.
Rating: 4 out of 5
following a purchase from 25/09/2023
A very responsive and competent staff my request for parts was a little specific and they were able to provide the solution, certainly not completely but I am satisfied.I will return to you if necessary.
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Response from DAM Marine
Hello, delighted to have been able to help you! Hoping to continue satisfying you.
T
Thomas B.
Rating: 4 out of 5
following a purchase from 22/09/2023
Fast delivery and good communication, but the answer to my question beforehand was not precise.
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Response from DAM Marine
Hello, thank you for your feedback! Sorry for the inconvenience, we're doing our best.
F
Franck M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and accurate shipping. The part is assembled and works perfectly.you should directly offer the possibility of export duty relief (5 stars), this would save us paying customs duties twice and would undoubtedly bring you new customers.you were almost too quick as the order left before we had time to complete it! that's a compliment. The order is well tracked and we have received replies to each of our emails.
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Response from DAM Marine
Hello, thank you for your feedback! If you have any questions about export tax refunds, please don't hesitate to contact the accounting department directly: [email protected]. We can find solutions!
S
Sylvain L.
Rating: 4 out of 5
following a purchase from 05/09/2023
Why not 5 stars........ When I last ordered, the key set was not compatible with the old contact on my 3GMD YanmarN°3626 dashboard.
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Response from DAM Marine
Hello, thank you for your feedback! Glad to see you're satisfied, even if we would have hoped for 5 stars!
P
Pierre W.
Rating: 4 out of 5
following a purchase from 28/08/2023
Quote by phone and fast shipping. I removed one star for the price of postage, a cheaper offer in a relai colis would be welcome.
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Response from DAM Marine
Hello, thank you for your review! We're happy to have been able to satisfy you. Unfortunately the cost of transport is that imposed by the carrier, we do not margin on it.
G
Gilles E.
Rating: 4 out of 5
following a purchase from 31/08/2023
Good but a bit expensive compared to other sites. On the other hand, I was not notified by e-mail of the availability of the product at the relay point, except when I came to the news on "my account".
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Response from DAM Marine
Hello, thank you for your feedback! It helps us to improve, but it's strange that Colissimo doesn't inform you when the parcel arrives. Best regards
A
Alain P.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good advice on replacing the product reference, but the postal service leaves something to be desired.
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Response from DAM Marine
Hello, thank you for your feedback! Unfortunately the postal service is beyond our control.
P
Pierre M.
Rating: 3 out of 5
following a purchase from 23/08/2023
Wrong spark plugs delivered
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Response from DAM Marine
Hello, if you have a problem with an order, please contact us via this feedback form: https://www.dam-marine.com/fr/content/7771-demande-de-retour
P
Pascal B.
Rating: 2 out of 5
following a purchase from 20/08/2023
No description or list of joints is provided.No remote control of the boat possiblePlease provide the complete list of joints in the package.
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Response from DAM Marine
Hello, you've ordered the following item: https://www.dam-marine.com/fr/pochette-complete-moteur/35231-pochette-complete-volvo-d1-30-21790.htmlL The item includes all the gaskets for the upper and lower engine (explicit in the description) and has 2 photos of all the gaskets available in the kit. If you have any doubts, please do not hesitate to contact us directly. Best regards,
B
Berniere
Rating: 4 out of 5
following a purchase from 15/08/2023
recu le lendemain chrono dommage que je n'ai pas eu l'information car il fallait deux raccords en 3/8 difficile a trouver
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Response from DAM Marine
Thank you for your feedback, you have placed an order on the website, on the description of the item, it is specified that you need to think about fittings in diameters 3/8: "Think about water fittings RAC3/8X17 diameter 17mm.2 fittings required. "Do not hesitate to call so that a technician can better inform you. We hope to hear from you soon.
E
Emmanuel C.
Rating: 3 out of 5
following a purchase from 03/08/2023
Very good and compliant
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Response from DAM Marine
Hello, thank you for your feedback, and we are delighted to have met your expectations, even if we would have liked to have the 5*. We hope to see you soon.
P
Pascal P.
Rating: 4 out of 5
following a purchase from 08/08/2023
Fast and compliant. All that's left to do is install and I'll put in a good word for quality.
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Response from DAM Marine
Thank you very much for your feedback! Glad I could help.
P
Paul C.
Rating: 4 out of 5
following a purchase from 30/07/2023
Meeting deadlines
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
O
opale M.
Rating: 4 out of 5
following a purchase from 30/07/2023
On the phone, the person I spoke to lived up to my expectations, ordered the right parts and met the deadline.
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Response from DAM Marine
Hello, thank you for your review. We look forward to serving you. See you soon.
L
Laurent F.
Rating: 4 out of 5
following a purchase from 30/07/2023
The belts delivered are not marked (belt no.)Shame otherwise excellent value for money
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Response from DAM Marine
Hello, thank you for your review. We will take your comment into account. See you soon.
O
Olivier
Rating: 4 out of 5
following a purchase from 30/07/2023
I found the right part at Dam Marine and at a much lower price than at other suppliers! While so-called volvo engine specialists were offering a less adaptable part! Same-day dispatch! but chronopost was no picnic, as the parcel arrived 4 days after the scheduled date, and in a very remote relay station!
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Response from DAM Marine
Hello, thank you very much for your feedback! We are sorry for the inconvenience concerning the delivery, we will try to ask Chronopost why this delay.
G
Gilbert M.
Rating: 3 out of 5
following a purchase from 23/07/2023
in terms of the equipment offered, it's very good, the only downside is that I ordered parts on July 29 that still haven't been delivered and I haven't heard from colissimo?
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Response from DAM Marine
Hello, we are sorry for this inconvenience, our teams have contacted you following this review.
J
Jean B.
Rating: 4 out of 5
following a purchase from 24/07/2023
fast delivery and good follow-up advice
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Response from DAM Marine
Hello, thank you for your feedback! Glad to have been able to satisfy you.
L
Lebcarbonnier
Rating: 4 out of 5
following a purchase from 18/07/2023
Fast and efficient. Large stock and quick replenishment of parts not in stock. Fast and a bit rushed on the phone too! Efficiency comes first!
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
J
Jean
Rating: 4 out of 5
following a purchase from 16/07/2023
My order was low on stock, but was processed quickly and arrived well packaged.
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Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
M
M V.
Rating: 3 out of 5
following a purchase from 12/07/2023
After receiving the belt, reference gates, I realized that you could find it 3 times cheaper on specialized car websites... (6.5 at Autodoc for example) Moreover, wrong belt referencing, ref 912509 should be 1100mm for 232APFTC engine. I would think twice before recommending Dam Marine.
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Response from DAM Marine
Hello, sorry for the inconvenience, we had made a mistake on the reference of the belt indeed. Please do not hesitate to contact us via [email protected] so that we can resolve this issue. Best regards,
L
Luc V.
Rating: 4 out of 5
following a purchase from 11/07/2023
Material delivered on time
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Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it.
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Pascal R.
Rating: 4 out of 5
following a purchase from 03/07/2023
We were in Sicily and had a breakdown with the alternator, and it was sent the same day we placed our order. However, the delivery point we had selected on the proposed list no longer existed, but we didn't know this on the day we placed the order, which meant that we received the part after 6 days, when it should have been 72 hours, since the carrier's depot where the parcel was was not open at weekends. This list of relay points really needs to be updated to avoid this kind of problem.
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Response from DAM Marine
Hello, thank you for your feedback, unfortunately the list of relays is updated directly by our carriers, we only collect the information from them. We will nevertheless pass on your comments to the carriers to see what can be done. Best regards,
F
Frederic T.
Rating: 4 out of 5
following a purchase from 04/07/2023
very good corresponds to the order Nikel delivery a small downside for the quality of the product we will see in use because we bought an elbow exhaust Volvo stainless steel for quality 304, 316 or other is not specified ???
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Response from DAM Marine
Hello, thank you for your feedback! If you have any questions about your purchase, please don't hesitate to contact us directly at [email protected].
L
Laurent B.
Rating: 4 out of 5
following a purchase from 28/06/2023
Fast delivery
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Response from DAM Marine
Hello, thank you for your feedback!
A
António T.
Rating: 4 out of 5
following a purchase from 29/06/2023
the transpot price is low.the rest is fine.
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Response from DAM Marine
Hello, thank you for your feedback! Unfortunately, the carriers themselves charge us the prices we then charge, so we always try to lower these prices.
C
Client
Rating: 4 out of 5
following a purchase from 25/06/2023
Good overall, availability of products, delivery times respected, but technical advice unreliable, leading to installation problems.
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Response from DAM Marine
Hello, thank you for your feedback! Feel free to write to our technical team to let them know which tips were unreliable: [email protected]
J
José M.
Rating: 4 out of 5
following a purchase from 27/06/2023
Good catalog presentation
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Response from DAM Marine
Hello, thank you for your feedback! Glad I could help.
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Vidal M.
Rating: 4 out of 5
following a purchase from 18/06/2023
Very responsive and technical team. Easy to contact. Shipped within 24 h. The only downside is that the price is a bit high for an adaptation part rather than an original part.
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Response from DAM Marine
Hello, thank you very much for your feedback! We're happy to have been able to help you, and we understand your comment about the price, as we try to do our best for our customers in this area.
C
Cliente
Rating: 2 out of 5
following a purchase from 12/06/2023
Shipping a little expensive, and at the time of choosing it did not allow me to activate the most economical option. Everything else is fine.
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Response from DAM Marine
Hello, thank you for your feedback. You did indeed have Colissimo Relais, which may have been cheaper. However, we could have solved this problem if you had called us beforehand. Don't hesitate to contact us if you need us next time. Concerning the shipping price, we only send tracked parcels and deliver on signature for your security, and we apply the Colissimo prices.
B
Bruno R.
Rating: 3 out of 5
following a purchase from 19/06/2023
Very fast dispatch, but the parts need readjusting, the turbine drive key is too thick and the paper seal doesn't match.
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Response from DAM Marine
Hello, thank you for your feedback, we're sorry for the inconvenience, please don't hesitate to contact our technicians, they'll certainly be able to help you.
J
Jean F.
Rating: 2 out of 5
following a purchase from 18/06/2023
I find the price of transport a little expensive for a Colissimo almost three times the price of the pieceA simple envelope would have been enough.
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Response from DAM Marine
Hello, we work with Colissimo followed and delivered against signature to ensure that customers receive the parts correctly, which unfortunately costs its price. However, we only charge the price that Colissimo charges us back, and the price is displayed before payment. We're sorry for your dissatisfaction, but there's nothing else we can do.
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Patricia C.
Rating: 4 out of 5
following a purchase from 12/06/2023
The only drawback is the delivery time.
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Response from DAM Marine
Hello, thank you for your feedback! Concerning the delivery time, your order was a made-to-order part that we received within 4 to 6 working days (specified in the quote you validated). In this case, you ordered on 5/06 and your order left via Colissimo on 13/06 (so 6 working days). Sincerely, the DAM Marine team
G
Giuseppe F.
Rating: 4 out of 5
following a purchase from 11/06/2023
Ottimo venditore
Response from DAM Marine
Ciao, grazie per il tuo feedback! Sono lieto di averla aiutata.
B
Bonhomo I.
Rating: 4 out of 5
following a purchase from 10/05/2023
I received the item very quickly, although the seller had said it would take a little time, so I'm delighted...on the other hand, it's a shame there was no gasket to seal it...overall, I'm happy with my purchase...
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Response from DAM Marine
Hello, thank you very much for your feedback! To answer your question, the dashboard is sold bare (i.e. without any gasket), so don't hesitate to ask the seller if you need any further information about your purchase in the future!
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Monsieur S.
Rating: 4 out of 5
following a purchase from 23/05/2023
Very good, expensive but fast delivery
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Response from DAM Marine
Hello, thank you very much for your feedback! Glad I could help.
H
Herve B.
Rating: 4 out of 5
following a purchase from 15/05/2023
.............
Response from DAM Marine
Bonjour, merci à vous pour cet avis, même si nous aurions espéré quelques retours !
I
Ivan Z.
Rating: 3 out of 5
following a purchase from 08/05/2023
Product error I kept the wrong product and re-recommended the right oneI'd rather pay twice than waste time re-sending the wrong one However, the person who sent it was very friendly
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Response from DAM Marine
Hello, we're sorry for the inconvenience. Please do not hesitate to contact us again if you change your mind and would like a refund for the wrong product. Best regards,
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