The online store DAM Marine excels in providing a seamless shopping experience, as highlighted by the consistently fast delivery of products. Many customers noted that their orders arrived promptly, often the very next day, which enhances convenience for those needing items quickly. The quality of the products is frequently mentioned, with customers appreciating that the items received matched their descriptions and fit their needs perfectly.
Material availabilitySpeed of delivery( the absence of the circlips and spacer in KIT 15698 is not mentioned )
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback! Glad we could satisfy you. Thank you for your comment, we'll take it into account!
J
John M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Normal service,postage high.
Response from DAM Marine
Hello, thanks for your feedback.
C
Carayon J.
Rating: 4 out of 5
following a purchase from 18/07/2024
very good customer service
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
-
- C.
Rating: 4 out of 5
following a purchase from 17/07/2024
Super reactive team
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback!
G
Gael F.
Rating: 4 out of 5
following a purchase from 22/07/2024
Very good! I just wish the advisor had taken a little more time to talk on the phone.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! Unfortunately we're very busy in the summer and the number of requests is high, we can't take the time we'd like for everyone, sorry about that!
B
Bernie
Rating: 3 out of 5
following a purchase from 16/07/2024
Ok but Yanmar advertised parts & generic parts on delivery!
Translated reviews
Response from DAM Marine
Hello, all brands of parts are indicated on the product sheet, to the left of the message "If in doubt, please contact us". Best regards,
J
Jean F.
Rating: 4 out of 5
following a purchase from 06/06/2024
Fast delivery and returns
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! Glad to have been able to satisfy you.
A
Alexis D.
Rating: 4 out of 5
following a purchase from 12/06/2024
Fast and easy delivery
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback, I'm pleased to have been able to satisfy you.
T
Thierry P.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good team
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
P
Pierre B.
Rating: 4 out of 5
following a purchase from 28/05/2024
Very good packaging, perfect reception, but the product was not adapted to my engine, so the product was returned, and then the problems started. Sincerely pierre
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback. Our sales team has received your return request and will process it shortly.
D
Didier R.
Rating: 4 out of 5
following a purchase from 21/05/2024
Fast delivery and conforms to the order, but products are very expensive compared to the competition.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We've taken your comment into account and will look into the price of the items you've ordered to see if it's possible to sell them for less.
P
Pierre-emmanuel C.
Rating: 4 out of 5
following a purchase from 13/05/2024
parts available, 48h delivery
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback! Glad to have been able to satisfy you.
L
Lionel R.
Rating: 4 out of 5
following a purchase from 10/05/2024
Despite a big problem, parcel mislaid by the post office.they did what was necessary, even if it took a long time,which is not easy when a customer is waiting and is stuck at the port.some suppliers send back the parts as soon as possible and solve the problem with the carrier afterwards, to think about But good, reliable and honest are great qualities.
Translated reviews
Response from DAM Marine
Hello, sorry for this problem, glad to have been able to solve it. Hopefully it won't happen again.
J
Jean K.
Rating: 4 out of 5
following a purchase from 15/04/2024
trop compliqe ca me donne envie d'allerersur un autre site
Translated reviews
Response from DAM Marine
Hi, I'm not sure I understand your feedback, could you please explain further?
A
Alain C.
Rating: 4 out of 5
following a purchase from 15/04/2024
Fast, efficient response
Translated reviews
Response from DAM Marine
Hello, thank you very much for your feedback! Glad I could help.
B
Bouthenet A.
Rating: 4 out of 5
following a purchase from 12/04/2024
Friendly and competent, but very high prices.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We take your comment into account, but unfortunately we can't do for less for many of our products on sale.
L
Laurent
Rating: 3 out of 5
following a purchase from 11/03/2024
Parts order for an old yamaha 2 stroke 115hp v4 mill. Fuel filter and bowl, decanter bowl and filters in particular. While the latter was fine, the former didn't hold up even though it was sold as a yamaha equivalent part. As a result, the screw thread on the bowl didn't hold, even though it had been tightened by hand to reduce a slight leak... Several pump strokes on the bulb and the bowl was ejected under pressure... Screw thread screwed up... OUT OF ORDER. Conclusion: poor quality materials. As a result, you never know when you're ordering a part if you've got a Yamaha or similar standard... I'd like things to be written more clearly and for us to know what we're buying.
Translated reviews
Response from DAM Marine
Hello, we're sorry to hear about your disappointment. We will pass on your comments. Please do not hesitate to contact us should you require any further information: [email protected]
P
Patricia S.
Rating: 4 out of 5
following a purchase from 08/04/2024
delivery was fast, but no assembly instructions included.
Translated reviews
Response from DAM Marine
Hello, we do not provide assembly instructions. Please do not hesitate to contact us if you need help via email [email protected]
O
OLME
Rating: 4 out of 5
following a purchase from 02/04/2024
The site is really clearThe parts for my Volvo penta 2003 are easily identifiable The customer service response is a plus
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
P
Paul
Rating: 3 out of 5
following a purchase from 26/03/2024
Hello , For my first order I am disappointed , you do not have the most requested water pump kit on the market Volvo penta engines ( MD2020 ,2030 , D1 20 , D1 30 etc ... because I was deceived by a kit D30 which did not match my pump , double shipping costs , look for a post office to ship , Sincerely , Mr TATTI
Translated reviews
Response from DAM Marine
Hello, we're sorry for this situation.we have this kit under these references: 23035 23035-1 You can also search by motors to find the part.if you have any doubts next time don't hesitate to send us an email at [email protected], or call us on 04 94 27 36 62.
F
Fréd
Rating: 4 out of 5
following a purchase from 15/03/2024
Piece in stock, order received promptly. Reasonable price. I put 4 stars because the part is not assembled. It doesn't seem to be an original part but an adaptable one.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback, hope the assembly goes well!
J
Jean P.
Rating: 4 out of 5
following a purchase from 12/03/2024
Fast delivery.
Translated reviews
Response from DAM Marine
Hello, thank you for your review! Glad to have been able to satisfy you.
R
Ronny R.
Rating: 3 out of 5
following a purchase from 05/12/2023
In the end I had to buy the original Yamaha part, which works correctly and was fitted by the same mechanic. The part you sold me does not work, it heats up to the point of burning on an unloaded cylinder (without the weight of the engine) and makes the noise of a lawnmower.I complete my opinion and the note following the action of the sales department which effectively took into account my request and proceeded to refund my purchase.I correct with 3 stars because satisfied with the second part of the relationship with the sales department but dissatisfied with the quality of the part purchased.
Translated reviews
Response from DAM Marine
Hello Mr RAPON,We're getting back to you regarding the trim motor you've indicated as being faulty. Normally, the part should be returned to us so that we can send it to the factory for expertise. In response to your dissatisfaction, we've made a commercial gesture and reimbursed you for the part, which you'll find in the attached file. We have now refunded this credit directly to your credit card. You will see this amount on your account within 48 to 72 hours. We remain at your disposal for any further information.
P
Pierre
Rating: 4 out of 5
following a purchase from 12/12/2023
The PAE turbine I received for a SUZUKI DT 9.9, ordered with S/N engine, didn't fit: bore 12.5 mm instead of 13! After a telephone exchange by e-mail, I received the right one. Nobody understood why, as DAM MARINE had correctly followed the engine serial number. They managed this problem perfectly and in the shortest possible time, for which I thank them.
Translated reviews
Response from DAM Marine
Hello, we're sorry for the inconvenience! We're glad to have been able to rectify it quickly, and hope to be able to satisfy you again.
P
Pierre V.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very attentive, competent and responsive I only gave them 4 stars, because although the order was taken into account and the payment recorded, shipping took longer than expected because some of the parts on order were supposed to come from elsewhere and apparently there was an oversight, which meant that if I hadn't asked for them, the order would have been forgotten. But if I need them again, I'll definitely recommend them.
Translated reviews
Response from DAM Marine
Hello, we're sorry for the inconvenience! Thank you for your understanding, and we'll make sure this error doesn't happen again!
O
Olivier
Rating: 4 out of 5
following a purchase from 13/12/2023
Perfect Good.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We really appreciate it!
O
Olivier S.
Rating: 3 out of 5
following a purchase from 10/10/2023
Contrary to what I've been told, the lip seal springs are not made of stainless steel, so I bought the "spi" seals elsewhere. The axle is a little too machined. Complete kit. Delivery on time.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We're sorry for the inconvenience, we'll take note of your comments!
N
Nathalie R.
Rating: 4 out of 5
following a purchase from 11/10/2023
Order delivered on time Very pleasant person on the phone
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! We hope to continue satisfying you.
D
Dominique V.
Rating: 4 out of 5
following a purchase from 03/10/2023
Excellent responsiveness to requests and good advice and support for the order.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! However, we don't understand why you gave us 3 stars out of 5. If you have any concerns, please don't hesitate to contact us.
M
Michel
Rating: 4 out of 5
following a purchase from 28/09/2023
Comprehensive catalog
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback!
V
Vincent M.
Rating: 4 out of 5
following a purchase from 25/09/2023
A very responsive and competent staff my request for parts was a little specific and they were able to provide the solution, certainly not completely but I am satisfied.I will return to you if necessary.
Translated reviews
Response from DAM Marine
Hello, delighted to have been able to help you! Hoping to continue satisfying you.
T
Thomas B.
Rating: 4 out of 5
following a purchase from 22/09/2023
Fast delivery and good communication, but the answer to my question beforehand was not precise.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! Sorry for the inconvenience, we're doing our best.
F
Franck M.
Rating: 4 out of 5
following a purchase from 18/09/2023
Fast and accurate shipping. The part is assembled and works perfectly.you should directly offer the possibility of export duty relief (5 stars), this would save us paying customs duties twice and would undoubtedly bring you new customers.you were almost too quick as the order left before we had time to complete it! that's a compliment. The order is well tracked and we have received replies to each of our emails.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! If you have any questions about export tax refunds, please don't hesitate to contact the accounting department directly: [email protected]. We can find solutions!
S
Sylvain L.
Rating: 4 out of 5
following a purchase from 05/09/2023
Why not 5 stars........ When I last ordered, the key set was not compatible with the old contact on my 3GMD YanmarN°3626 dashboard.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! Glad to see you're satisfied, even if we would have hoped for 5 stars!
P
Pierre W.
Rating: 4 out of 5
following a purchase from 28/08/2023
Quote by phone and fast shipping. I removed one star for the price of postage, a cheaper offer in a relai colis would be welcome.
Translated reviews
Response from DAM Marine
Hello, thank you for your review! We're happy to have been able to satisfy you. Unfortunately the cost of transport is that imposed by the carrier, we do not margin on it.
G
Gilles E.
Rating: 4 out of 5
following a purchase from 31/08/2023
Good but a bit expensive compared to other sites. On the other hand, I was not notified by e-mail of the availability of the product at the relay point, except when I came to the news on "my account".
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! It helps us to improve, but it's strange that Colissimo doesn't inform you when the parcel arrives. Best regards
A
Alain P.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good advice on replacing the product reference, but the postal service leaves something to be desired.
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback! Unfortunately the postal service is beyond our control.
P
Pierre M.
Rating: 3 out of 5
following a purchase from 23/08/2023
Wrong spark plugs delivered
Translated reviews
Response from DAM Marine
Hello, if you have a problem with an order, please contact us via this feedback form: https://www.dam-marine.com/fr/content/7771-demande-de-retour
B
Berniere
Rating: 4 out of 5
following a purchase from 15/08/2023
recu le lendemain chrono dommage que je n'ai pas eu l'information car il fallait deux raccords en 3/8 difficile a trouver
Translated reviews
Response from DAM Marine
Thank you for your feedback, you have placed an order on the website, on the description of the item, it is specified that you need to think about fittings in diameters 3/8: "Think about water fittings RAC3/8X17 diameter 17mm.2 fittings required. "Do not hesitate to call so that a technician can better inform you. We hope to hear from you soon.
E
Emmanuel C.
Rating: 3 out of 5
following a purchase from 03/08/2023
Very good and compliant
Translated reviews
Response from DAM Marine
Hello, thank you for your feedback, and we are delighted to have met your expectations, even if we would have liked to have the 5*. We hope to see you soon.
We use cookies for audience measurement and improving user experience.