The online store daphbio is highly regarded for its effective and high-quality products that consistently deliver impressive results in aquarium maintenance. Customers often highlight the effectiveness of specific items like Bactoreef and Daphbio Microfauna Booster, noting significant improvements in water clarity and the overall health of their aquariums. Delivery is frequently praised for being fast, secure, and efficient, with orders arriving well packaged and on time. The customer service is described as responsive and professional, enhancing the overall shopping experience.
Very good product for the cyanobacteria kit, as well as for the starter kit. But the daphnia and microphauna culture kit did not work, all the daphnia died in less than a week. Yet I followed all the instructions and even watched the videos about it. ( goldfish ext. ) Otherwise the rest is very good.
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xavier B.
Rating: 2 out of 5
following a purchase from 02/04/2022
The product did not work very well
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alexis S.
Rating: 1 out of 5
following a purchase from 22/03/2022
Very disappointing result
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Alain C.
Rating: 2 out of 5
following a purchase from 18/03/2022
I ordered a bottle of microfauna and live meiofauna for my recital I followed the recommended protocol introduction of night in two times, I have a system jaubert no skimmer, no micron bags, no perlon, a simple blue foam with large mesh in the decanter, unfortunately it's been more than a month since I put the bottle I do not see any change (the bottle costs more than 80 €) I'm not sure that there is life in there!
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Giuseppe M.
Rating: 2 out of 5
following a purchase from 02/03/2022
The products arrived damaged and I even reported it. However, other than that, I haven't noticed any improvement in the tank.
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Jean-François E.
Rating: 2 out of 5
following a purchase from 06/02/2022
Hello, I am disappointed. I followed the protocol for the anti-cyano very carefully, but no change. At this price, I expected another result.
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Response from daphbio
Hello Jean-François,
Thank you for your message, it is possible that the treatment will require a longer period of time to remove all the cyanos.
If you wish, you can send us a photo of your cyanobacteria by email so that we can advise you as best as possible.
I wish you an excellent day
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Jonathan W.
Rating: 1 out of 5
following a purchase from 27/02/2022
Pure swindle, pass your way.
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kevin M.
Rating: 1 out of 5
following a purchase from 18/02/2022
Opinion: Totally ineffective in my case, dry loss of 150€ Having started this 400L Iwakuni 6 months ago with Daphbio products with efficiency. I turned to their range of products again when a cyano problem appeared in the same tank. The protocol was followed to the letter and even extended by 3 days. After that I was away for 4 days and when I came back, the cyano was totally invaded again. The products arrived in good condition and the tank has stable and correct parameters: KH:2 - GH:7 - NO2:0 - NO3:1- PH:7.1- PO4:0.1 - LED lighting 130w - remineralized osmosed water - biological filtration 30L of pozzolan in the tank 7L in the filter - no chemical filtration
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Response from daphbio
Hello, we are sorry to read your message.
However, there are some algae that really look like cyanos but are not and in this case our product is not effective.
That is why we ask for pictures before and even after the treatment to make sure that it was effective and that the algae was detected.
According to our experts, the algae you are suffering from can be treated with Bactoreef over 4 weeks.
We remain at your disposal via customer service or social networks if you want to know more or send us one or more photos of your aquarium
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Gilbert H.
Rating: 3 out of 5
following a purchase from 21/02/2022
Good product against cyanos to see in time
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Alberto S.
Rating: 3 out of 5
following a purchase from 31/01/2022
As for the management of the order I have nothing to say, everything was perfect, only a small misunderstanding about the delivery, not to pay the shipping I had chosen the withdrawal at a physical point, while the courier delivered it at home. Instead, as regards the after-sales service, it leaves a lot to be desired, I sent two emails with different addresses for fear that it would end up in spam but I never got an answer, I wanted some detailed information on how to use the products, but I had to ask around the forum, they may have good products but the after-sales is essential. I don't know if I will buy anymore.
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Response from daphbio
Bonjour,
avez-vous essayé de nous contacter sur nos réseaux sociaux ? Il se peut que certains courriels nous parviennent. Vous pouvez aussi essayer d'appeler.
Sur le site internet vous avez beaucoup d'informations, tout est traduit en italien.
Si vous voulez vous pouvez nous contacter sur les réseaux et nous répondrons à vos questions, ou vous pouvez télécharger le protocole des produits concernés et vous trouverez beaucoup de réponses.
En ce qui concerne les livraisons, nous avons eu un problème avec les points de relais en Italie, nous nous en excusons mais nous n'avons pas le contrôle sur le transporteur pour ce genre de choses.
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Gambitta M.
Rating: 3 out of 5
following a purchase from 26/01/2022
After using the products I had an episode of Dinoflagellates and cyano bacteria. The service from the photos blamed the old rocks but contrary to that they were purchased 5 years ago. I state that the tank is 5 years old and was completely stable. Used reseeding products plus bactoreef. Service was not up to the product, they could tell me it was impossible because it never happened. In fact after about die weeks of using the products the dino and cyano disappeared. Surely my tank mature for years will have restarted a small maturation and then return to stable. To date, on the whole excellent product assistance to review
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Jean pierre N.
Rating: 3 out of 5
following a purchase from 13/01/2022
No explanations, for the price a notice even succinct, is a politeness.deplus my tank remains very poor in dolphins, are they poorly fed by the product.so not very satisfied by the value for money very high
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Eloïse D.
Rating: 2 out of 5
following a purchase from 08/01/2022
You know my opinion, you say that you are not responsible for the carrier but it is you who use them and it is also you who put in big on your site "delivery in 48 hours".
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Response from daphbio
Hello Ms. Desmet,
Packages take 48 hours to arrive, however, as with any package shipment, it is possible that the carrier may take longer. Once again we are sorry for this inconvenience.
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VITTORIO S.
Rating: 3 out of 5
following a purchase from 01/01/2022
TO DATE I CAN NOT GIVE A CERTAIN ASSESSMENT BECAUSE 'IN CONCOMITNZA THE USE OF PRODUCTS FOR RESEEDING I HAD A RETRACTION OF POLYPS ON SEVERAL CORALS SPS AND LPS. I WAIT TO SEE IF THE PROBLEM PERSISTS.
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Response from daphbio
Bonjour monsieur,
n'hésitez pas à nous contacter en cas de problème.
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STEPHANE C.
Rating: 3 out of 5
following a purchase from 27/12/2021
Very good products. Problem is the price.
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Cammisuli F.
Rating: 1 out of 5
following a purchase from 25/12/2021
The products are shipped close to expiration, given the cost should be clarified this aspect before shipping. Disappointing also the customer service.
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Patrick D.
Rating: 1 out of 5
following a purchase from 21/12/2021
visu with a microscope, no microfauna nor egg in the bottle and no microfauna after the protocol. I strongly advise against these products.
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Jollet P.
Rating: 1 out of 5
following a purchase from 11/12/2021
Ineffective product paid in the wind and does not seek a solution and it only proposes to buy new stones.Big scammer, and moreover very badly polished
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Lazzari G.
Rating: 2 out of 5
following a purchase from 28/11/2021
Excellent product already used
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Response from daphbio
Merci beaucoup pour vos commentaires !
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Jonathan V.
Rating: 2 out of 5
following a purchase from 20/11/2021
Not delivered to the address marked
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Response from daphbio
Nous sommes désolés pour ce désagrément, mais une fois que le colis a été remis au transporteur, nous n'avons plus aucun contrôle sur lui.
Nous espérons que cela ne vous a pas causé trop de problèmes logistiques.
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corentin B.
Rating: 1 out of 5
following a purchase from 20/11/2021
The kit did not work for me under the pretext that "no plants in the aquarium" as if in nature daphne did not live in the best obstacle After 2 weeks I qd meme have an answer that ends on a promo code of 5 € valid in 3 days that ... does not even cover the shipping costs of 9 €!
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Riccardo S.
Rating: 1 out of 5
following a purchase from 17/11/2021
It doesn't work as planned
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Sébastien C.
Rating: 3 out of 5
following a purchase from 29/10/2021
Very mixed. I bought a restart kit after my tank crashed. After several weeks of following the protocol, the result is an uncontrollable rise in cyano. The support explains me that my PV are no longer good for anything, and offers me a quote to replace them by their stones. I'm still surprised because before the crash (power cut over several days) my tank was running very well... So in my case, I remain on my hunger and I conclude more to a commercial approach than anything else
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Christophe D.
Rating: 1 out of 5
following a purchase from 05/10/2021
These products are a fraud. No trace of life after 1 month.
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ALAIN B.
Rating: 3 out of 5
following a purchase from 14/10/2021
Bactoreef very efficient, no nitrite outbreak, despite the use of karcher washed stones, on the other hand no development of microfauna after 3 weeks despite the respect of the protocol
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Response from daphbio
Hello Mr Babillon,
Concerning the microfauna it can take longer than 3 weeks because each tank is different and it is also very difficult to see them with the naked eye.
Do not hesitate to come back to us soon.
Thank you for your feedback
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Fabio D.
Rating: 1 out of 5
following a purchase from 27/09/2021
Good morning, I was not happy with the products, I have done 20 days of treatment and the values of phosphate, nitrate and diatoms are sky-high
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Response from daphbio
Bonjour, nous sommes désolés que les produits ne vous conviennent pas. Si vous le souhaitez, vous pouvez nous contacter pour avoir un avis personnalisé sur votre aquarium et les problèmes que vous avez rencontrés.
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Cristian C.
Rating: 1 out of 5
following a purchase from 08/10/2021
I give a negative vote for the simple fact that I bought 170 euros of products and were ineffective moreover I asked for help and no one responded vote 0 I'm sorry
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Response from daphbio
Bonjour, monsieur,
Je suis désolé que vous n'ayez pas obtenu de réponse à votre demande.
N'hésitez pas à nous contacter par email ou via nos réseaux sociaux afin que nous puissions vous apporter une réponse.
Une excellente journée
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Julien D.
Rating: 3 out of 5
following a purchase from 07/10/2021
Delivery arrive quickly.
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LISE B.
Rating: 3 out of 5
following a purchase from 16/09/2021
I find the number of Daphnia weak for the volume ordered. But after contact with the SAV, a commercial gesture was made. I thank them.
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carine G.
Rating: 3 out of 5
following a purchase from 01/09/2021
The anti cyano products were effective twice, 1 year ago and 5 months ago. This time, not effective. Our cyanos are becoming resistant to your bacteria. What to do? Blackout? I continue to use bactofresh and micro macro life. I put a little oxygenated water; the cyanos have almost disappeared but they will reappear. This is a freshwater aquarium.
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Christine R.
Rating: 3 out of 5
Total failure. No daphnia survived. I do not question the quality of these products, I may have been wrong about the aclimation. I suggest an instruction manual for users, especially novices
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Response from daphbio
Hello, thank you for your feedback, indeed daphnia require some precaution and a particular implementation.
On our site you have a protocol that explains the steps to follow with advice so that it goes as well as possible, while keeping in mind that they have a difficult adaptation to set up.
Thank you
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sylvain P.
Rating: 1 out of 5
following a purchase from 23/07/2021
order arranged at their convenience when I had ordered for 2 people
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david B.
Rating: 3 out of 5
following a purchase from 18/07/2021
I'm a very good customer and I'm very happy with the service I've been getting.
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Michel T.
Rating: 2 out of 5
following a purchase from 13/06/2021
After 15 days no results
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Didier L.
Rating: 1 out of 5
following a purchase from 25/05/2021
I cannot give an objective opinion! I have lost almost all my fish since I put the product on coincidence? Certainly I hope so. I look for the reason knowing that my parameters are good ????
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Alessandro P.
Rating: 3 out of 5
following a purchase from 05/05/2021
Excellent
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aurelien H.
Rating: 3 out of 5
I have not seen any change in the microfauna life since the protocol...is it really effective ? at this price I hope so.
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Response from daphbio
Hello, thank you for your feedback. The microfauna can not be seen with the naked eye and can take several weeks to develop depending on the aquarium.
Good day to you.
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Jean-Marc V.
Rating: 3 out of 5
following a purchase from 30/03/2021
Treatment in progress, never received the personalized advice in relation to the photos sent. For the moment some traces of Cyrano reappear in spite of the treatment in progress, to follow
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Sandrine R.
Rating: 1 out of 5
By scrupulously following the method recommended for maintenance... Nothing was moving anymore, they didn't survive. Pfffff
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Response from daphbio
Hello Sandrine, thank you for your feedback. We are sorry to read this message, have you contacted by mail, phone or via social networks to solve the problem?
If not, we invite you to do so to try to find a solution.
Good day to you.
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