The online store daphbio is highly regarded for its effective and high-quality products that consistently deliver impressive results in aquarium maintenance. Customers often highlight the effectiveness of specific items like Bactoreef and Daphbio Microfauna Booster, noting significant improvements in water clarity and the overall health of their aquariums. Delivery is frequently praised for being fast, secure, and efficient, with orders arriving well packaged and on time. The customer service is described as responsive and professional, enhancing the overall shopping experience.
only one order placed with daphbio on 28/11, in the parcel a 500ml can of fertilizer leaking. impossible to contact anyone by phone (to this day i'm still trying to get them on the phone), no one answers. i sent a message via the contact form on 7/12, wanting to attach a video of the leak, but it was impossible to send the file, even in 3 different formats. daphbio told me they needed the video proving the leak, which i could do, but how could i send it? i sent a message back on 24/12, no reply, a second message on 30/12, still no reply! when you see the prices of the products on offer, you think they must be good products, but you also expect customer service to do its job. but here, nothing, daphbio is quietly burying its head in the sand. we wonder why we go abroad to buy, with french companies like this one, we know why. a bunch of good-for-nothing crooks who don't assume that there can be any manufacturing errors or problems whatsoever. i'll be sure to tell every aquarist i meet about this thieving company!
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christophe B.
Rating: 1 out of 5
following a purchase from 10/12/2024
Hello gentlemen, I had a cyano attack and as usual I called on your products but unfortunately no effect! I contacted Benoit who kindly replied but he clearly said that it wasn't cyano and that he couldn't see any bubbles but your product was never blamed. I did a 500ml treatment for a 600l tank and nothing cyano grew? So that's it, I won't be using your products again...1080e order in 2024. Happy holidays.
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Alberto C.
Rating: 3 out of 5
following a purchase from 09/12/2024
I ordered almost all the products , I am disappointed only because I Bottle of live micro fauna , and arrived with no live critters
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MANUEL JOÂO T.
Rating: 1 out of 5
following a purchase from 30/11/2024
The UPS carrier did not give me confidence If in the future I return to shop at daphbio and the carrier is UPS, I will not buy at daphbio.
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Gael S.
Rating: 4 out of 5
following a purchase from 26/11/2024
Satisfied with daphbio products
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Stephane D.
Rating: 1 out of 5
following a purchase from 03/11/2024
Product does not work
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Jean francois G.
Rating: 4 out of 5
following a purchase from 01/11/2024
Very good products but too expensive
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Daniele D.
Rating: 4 out of 5
following a purchase from 26/10/2024
Great company, fast and accurate shipping. Fantastic products, allow tanks to mature well while keeping them in perfect shape.
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Adriano T.
Rating: 4 out of 5
following a purchase from 23/10/2024
Excellent products
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Dante P.
Rating: 4 out of 5
following a purchase from 23/10/2024
very well
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Anthony G.
Rating: 1 out of 5
following a purchase from 30/09/2024
Hello, Worms crushed in the envelope.
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Response from daphbio
Hello,
Thank you for taking the time to leave a review.
However, there seems to be an error, as we don't sell worms and we don't use envelopes for our shipments.
Please do not hesitate to contact us if you have any questions.
Best regards
Customer Service
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raphael S.
Rating: 1 out of 5
following a purchase from 11/09/2024
No results, no microfauna
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Jean André F.
Rating: 1 out of 5
following a purchase from 14/08/2024
In the bottle of daphnia, there were very few living subjects. It gave absolutely nothing. 70 € to throw in the garbage. A rip-off. I am very dissatisfied and even angry.
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Jürgen T.
Rating: 3 out of 5
following a purchase from 23/07/2024
Delivery took more then 1 week
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Pol G.
Rating: 1 out of 5
following a purchase from 22/07/2024
There were only four bugs in the living bottle and a barely green color in the other! I'll try my luck again another time.
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JM L.
Rating: 1 out of 5
following a purchase from 19/07/2024
The products don't work and my aquarium is always "dirty".
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Jean yves L.
Rating: 4 out of 5
following a purchase from 15/07/2024
Not enough experience with this product
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Patrick M.
Rating: 4 out of 5
following a purchase from 19/06/2024
Product conforms, for the moment I've only used it 4 times (every 4 days). I'm waiting to see the results. However, I also use it in a small tank (80l of water) and the dosage is very difficult. You mentioned a pipette, but I've got the 250ml and 60ml kits and nothing. Maybe in the 500ml?
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Corrado A.
Rating: 1 out of 5
following a purchase from 02/06/2024
Reseeding and maintenance protocol for Marino excellent in results.
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Massimiliano R.
Rating: 1 out of 5
following a purchase from 01/06/2024
not solved the problem
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Frederic P.
Rating: 1 out of 5
following a purchase from 28/05/2024
This is the second and last time I order from them. Disappointed again this time. Not much life and I still have so much algae in my aquarium.
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Delphine P.
Rating: 4 out of 5
following a purchase from 10/05/2024
Fast delivery very efficient product thank you
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Albert G.
Rating: 1 out of 5
following a purchase from 03/05/2024
Goods only delivered after 17 days is a top performance never again
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Yannick V.
Rating: 4 out of 5
following a purchase from 28/04/2024
Received on time First positive results
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Geoffrey C.
Rating: 4 out of 5
following a purchase from 21/04/2024
Good product but a bit expensive.
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Luc G.
Rating: 1 out of 5
following a purchase from 30/03/2024
Unlike other purchases I've made from daphbio, this time the anti cyanobzcterie seawater kit didn't work at all in my aquarium. Even though it was invaded. A real shame. I'm used to much better with daphbio
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eric D.
Rating: 4 out of 5
following a purchase from 30/03/2024
Very good product, fast and efficient
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george C.
Rating: 3 out of 5
following a purchase from 18/03/2024
The chosen carrier "UPS" is unreliable. Always excuses for late deliveries. I hesitate to recommend Daphbio products just because of this!
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Julien H.
Rating: 3 out of 5
following a purchase from 27/02/2024
Reliable and serious site, but the anti-cyano product (fresh water) didn't completely get rid of it... it's a shame considering the price.
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Response from daphbio
Hello,
Thank you for taking the time to leave a review.
First of all, it's important to look for the cause of cyanobacteria development in your aquarium. Then, if cyanobacteria return regularly, it may be linked to your technical floor, your lighting, or certain water parameters.
Don't hesitate to send us a photo of your aquarium - we'll be delighted to help.
Best regards
Customer Service
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Marc C.
Rating: 4 out of 5
following a purchase from 03/03/2024
Fast delivery, very satisfied, for the Daphbio products I don't have enough experience yet but it's true that my aquarium looks clearer.
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Gregory S.
Rating: 3 out of 5
following a purchase from 18/02/2024
Fast delivery. Availability for advice
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Marco R.
Rating: 4 out of 5
following a purchase from 20/02/2024
EXCELLENT
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Christophe P.
Rating: 1 out of 5
following a purchase from 18/02/2024
Products received on time on this side nothing to say DOES NOT WORK despite the protocol followed to the letter PRODUCT VERY OR VERY VERY EXPENSIVE FOR PRODUCTS THAT DO NOT WORK!!! DON'T BE LIKE ME, DON'T ORDER EXPENSIVE PRODUCTS THINKING THEY'LL WORK!
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Response from daphbio
Hello,
Thank you for taking the time to leave a review.
First of all, it's important to determine whether the algae you have is cyanobacteria. Then, if the cyano is coming back regularly, it may be related to your stones (see the blog post about old tank syndrome at https://www.daphbio.fr/fr/blog/la-solution-au-syndrome-du-vieux-bac--n45).
Don't hesitate to send us a photo of your aquarium, we'll be delighted to help.
Best regards
Customer Service
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Nicola L.
Rating: 1 out of 5
following a purchase from 15/02/2024
.
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Mustafa B.
Rating: 1 out of 5
following a purchase from 16/02/2024
Hello, I don't see any microfauna appearing. Thank you
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Response from daphbio
Hello,
You need to give the microfauna time to establish itself in your aquarium. It can take between 1 and 2 months to appear.
Best regards
Customer service
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Nathalie G.
Rating: 4 out of 5
following a purchase from 06/02/2024
Very fast order management Fast and convenient delivery The products are well packaged and of good quality, but far too expensive.
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David B.
Rating: 3 out of 5
following a purchase from 14/02/2024
The anti-cyano product seems effective. Too bad it's very expensive. To be seen in the long term.
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Response from daphbio
Hello,
Thank you for taking the time to leave a review.
Our organic and living products embody a commitment to quality and respect for the environment. Each step in their creation requires time and attention. By choosing our products, you are investing in a way of life that values quality and craftsmanship, recognizing the value of the time and effort invested.
Yours sincerely
Customer Service
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Alain C.
Rating: 1 out of 5
following a purchase from 14/02/2024
Fast delivery Very happy with my order See you soon
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Christophe J.
Rating: 4 out of 5
following a purchase from 03/02/2024
Ordered on Saturday, received on Wednesday despite UPS
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Christophe C.
Rating: 1 out of 5
following a purchase from 28/01/2024
Good product good delivery
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