Customer reviews of daphbio

9,2 /10

Based on 2 537 published reviews

5 2 103 83% 4 171 7% 3 75 3% 2 61 2% 1 127 5%

Summary of reviews

The online store daphbio is highly regarded for its effective and high-quality products that consistently deliver impressive results in aquarium maintenance. Customers often highlight the effectiveness of specific items like Bactoreef and Daphbio Microfauna Booster, noting significant improvements in water clarity and the overall health of their aquariums. Delivery is frequently praised for being fast, secure, and efficient, with orders arriving well packaged and on time. The customer service is described as responsive and professional, enhancing the overall shopping experience.

3 star reviews

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ludovic D.

Published on 21/11/2022 à 18h53 following a purchase from 31/10/2022

Not the same result as usual...

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Ivan B.

Published on 04/11/2022 à 14h51 following a purchase from 15/10/2022

I am proceeding with the protocol without noticing much though, it will be a matter of time

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Ivan P.

Published on 22/10/2022 à 11h33 following a purchase from 01/10/2022

Improvable

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aurelien H.

Published on 01/10/2022 à 05h50 following a purchase from 05/09/2022

Hello, For the moment there is no sign that the product works.

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Bertrand E.

Published on 26/09/2022 à 17h15 following a purchase from 07/09/2022

Hello, despite the seriousness and the reputation of your company, having more than 12 years of experience in freshwater aquariums, I have not seen any noticeable positive effect after 2 weeks of use... to be seen... a little disappointed all the same, especially at the price of these 2 products...

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Alberto L.

Published on 22/08/2022 à 17h46 following a purchase from 02/08/2022

I'm setting up the tank these days so I haven't tried the product yet...one thing I didn't quite understand is that you say shipping is free...then I got an invoice from Fedex for 40 Euro and I didn't understand why if shipping was free what's in it!

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Fabian A.

Published on 19/08/2022 à 15h43 following a purchase from 24/07/2022

I have been using the Mikrofauna-Set, the CoralBooster and the Bactoreef for about 3 weeks. To be honest, I do not see any changes yet.

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Serge C.

Published on 24/07/2022 à 05h16 following a purchase from 04/07/2022

I received my package with quite a delay. Contact remain unanswered with daphbio.

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Gérard G.

Published on 01/07/2022 à 17h16 following a purchase from 11/06/2022

Not totally effective, some cyanobacteria plates remain alive 3 weeks after the treatment I will have to treat again in a few days I think (with the same product)

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pierre S.

Published on 19/06/2022 à 16h32 following a purchase from 29/05/2022

well

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Christophe D.

Published on 06/06/2022 à 16h53 following a purchase from 18/05/2022

Quick delivery of an anti-cyano kit. Despite careful adherence to the dosage, the cyanos continued to develop. No effect on me.

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Response from daphbio Published on 13/06/2022

Hello Mr.Didier, thank you for your feedback. We are sorry to read your message. If you wish we can give you a personalized advice by sending a picture of your aquarium by mail in order to analyze your problem.

An excellent day

Andreas B.

Published on 28/05/2022 à 06h57 following a purchase from 08/05/2022

After a few difficulties, everything still worked. I can't say much about the products yet.

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Pierrick M.

Published on 21/05/2022 à 15h31 following a purchase from 30/04/2022

not totally convinced although the cyanos have diminished but still half-green/half-brown algae more visible in the evening than in the morning on the sand despite the continuous addition of Bacroreef every morning

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Damien B.

Published on 09/05/2022 à 09h08 following a purchase from 16/04/2022

Very good product for the cyanobacteria kit, as well as for the starter kit. But the daphnia and microphauna culture kit did not work, all the daphnia died in less than a week. Yet I followed all the instructions and even watched the videos about it. ( goldfish ext. ) Otherwise the rest is very good.

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Gilbert H.

Published on 14/03/2022 à 14h44 following a purchase from 21/02/2022

Good product against cyanos to see in time

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Alberto S.

Published on 19/02/2022 à 12h52 following a purchase from 31/01/2022

As for the management of the order I have nothing to say, everything was perfect, only a small misunderstanding about the delivery, not to pay the shipping I had chosen the withdrawal at a physical point, while the courier delivered it at home. Instead, as regards the after-sales service, it leaves a lot to be desired, I sent two emails with different addresses for fear that it would end up in spam but I never got an answer, I wanted some detailed information on how to use the products, but I had to ask around the forum, they may have good products but the after-sales is essential. I don't know if I will buy anymore.

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Response from daphbio Published on 22/02/2022

Bonjour,
avez-vous essayé de nous contacter sur nos réseaux sociaux ? Il se peut que certains courriels nous parviennent. Vous pouvez aussi essayer d'appeler.
Sur le site internet vous avez beaucoup d'informations, tout est traduit en italien.
Si vous voulez vous pouvez nous contacter sur les réseaux et nous répondrons à vos questions, ou vous pouvez télécharger le protocole des produits concernés et vous trouverez beaucoup de réponses.
En ce qui concerne les livraisons, nous avons eu un problème avec les points de relais en Italie, nous nous en excusons mais nous n'avons pas le contrôle sur le transporteur pour ce genre de choses.

Gambitta M.

Published on 16/02/2022 à 07h55 following a purchase from 26/01/2022

After using the products I had an episode of Dinoflagellates and cyano bacteria. The service from the photos blamed the old rocks but contrary to that they were purchased 5 years ago. I state that the tank is 5 years old and was completely stable. Used reseeding products plus bactoreef. Service was not up to the product, they could tell me it was impossible because it never happened. In fact after about die weeks of using the products the dino and cyano disappeared. Surely my tank mature for years will have restarted a small maturation and then return to stable. To date, on the whole excellent product assistance to review

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Jean pierre N.

Published on 01/02/2022 à 07h01 following a purchase from 13/01/2022

No explanations, for the price a notice even succinct, is a politeness.deplus my tank remains very poor in dolphins, are they poorly fed by the product.so not very satisfied by the value for money very high

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VITTORIO S.

Published on 21/01/2022 à 22h52 following a purchase from 01/01/2022

TO DATE I CAN NOT GIVE A CERTAIN ASSESSMENT BECAUSE 'IN CONCOMITNZA THE USE OF PRODUCTS FOR RESEEDING I HAD A RETRACTION OF POLYPS ON SEVERAL CORALS SPS AND LPS. I WAIT TO SEE IF THE PROBLEM PERSISTS.

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Response from daphbio Published on 26/01/2022

Bonjour monsieur,
n'hésitez pas à nous contacter en cas de problème.

STEPHANE C.

Published on 16/01/2022 à 12h24 following a purchase from 27/12/2021

Very good products. Problem is the price.

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Sébastien C.

Published on 26/11/2021 à 07h50 following a purchase from 29/10/2021

Very mixed. I bought a restart kit after my tank crashed. After several weeks of following the protocol, the result is an uncontrollable rise in cyano. The support explains me that my PV are no longer good for anything, and offers me a quote to replace them by their stones. I'm still surprised because before the crash (power cut over several days) my tank was running very well... So in my case, I remain on my hunger and I conclude more to a commercial approach than anything else

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ALAIN B.

Published on 06/11/2021 à 10h54 following a purchase from 14/10/2021

Bactoreef very efficient, no nitrite outbreak, despite the use of karcher washed stones, on the other hand no development of microfauna after 3 weeks despite the respect of the protocol

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Response from daphbio Published on 29/11/2021

Hello Mr Babillon,
Concerning the microfauna it can take longer than 3 weeks because each tank is different and it is also very difficult to see them with the naked eye.

Do not hesitate to come back to us soon.
Thank you for your feedback

Julien D.

Published on 25/10/2021 à 19h24 following a purchase from 07/10/2021

Delivery arrive quickly.

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LISE B.

Published on 04/10/2021 à 17h33 following a purchase from 16/09/2021

I find the number of Daphnia weak for the volume ordered. But after contact with the SAV, a commercial gesture was made. I thank them.

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carine G.

Published on 20/09/2021 à 20h05 following a purchase from 01/09/2021

The anti cyano products were effective twice, 1 year ago and 5 months ago. This time, not effective. Our cyanos are becoming resistant to your bacteria. What to do? Blackout? I continue to use bactofresh and micro macro life. I put a little oxygenated water; the cyanos have almost disappeared but they will reappear. This is a freshwater aquarium.

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Christine R.

Published on 15/08/2021 à 16h32

Total failure. No daphnia survived. I do not question the quality of these products, I may have been wrong about the aclimation. I suggest an instruction manual for users, especially novices

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Response from daphbio Published on 08/09/2021

Hello, thank you for your feedback, indeed daphnia require some precaution and a particular implementation.
On our site you have a protocol that explains the steps to follow with advice so that it goes as well as possible, while keeping in mind that they have a difficult adaptation to set up.

Thank you

david B.

Published on 06/08/2021 à 15h20 following a purchase from 18/07/2021

I'm a very good customer and I'm very happy with the service I've been getting.

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Alessandro P.

Published on 23/05/2021 à 20h03 following a purchase from 05/05/2021

Excellent

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aurelien H.

Published on 22/05/2021 à 07h10

I have not seen any change in the microfauna life since the protocol...is it really effective ? at this price I hope so.

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Response from daphbio Published on 25/05/2021

Hello, thank you for your feedback. The microfauna can not be seen with the naked eye and can take several weeks to develop depending on the aquarium.
Good day to you.

Jean-Marc V.

Published on 19/04/2021 à 17h22 following a purchase from 30/03/2021

Treatment in progress, never received the personalized advice in relation to the photos sent. For the moment some traces of Cyrano reappear in spite of the treatment in progress, to follow

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Arnaud D.

Published on 11/03/2021 à 22h08 following a purchase from 26/02/2021

Too early for an opinion Cordially

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joel L.

Published on 22/02/2021 à 06h19

I ordered the anti-cyano kit. Certainly it is an expensive product but it is effective, visible effect after three days. Nothing more after 5 days of treatment. No damage on corals and fish. I recommend it.

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Response from daphbio Published on 22/02/2021

Hello Joel, thank you for taking the time to answer our questions!
And thank you for your feedback, we're glad to hear from you, feel free to share your before and after

Christophe L.

Published on 17/09/2020 à 15h34

Part of the stones received broken

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Response from daphbio Published on 14/01/2021

Hello, we are sorry to read that you had a problem with your stones during delivery. We are not in control of how the packages are handled once they are in the hands of the carriers.
If you have a problem like this, please do not hesitate to contact us, we are always available to help our customers.

Claude P.

Published on 31/08/2020 à 07h12 following a purchase from 20/08/2020

Anti-cyano products, a little bit disappointed but I still have cyano on the stones after 6 days of treatment, I continue bactooreef, but skeptical and expensive products. Let's wait???

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Steeve H.

Published on 30/03/2020 à 13h51 following a purchase from 01/12/2019

Product surely less concentrated than 2 years ago damage kit anti cyano So limited effectiveness Despite price increase.

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