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B
Rating: 1 out of 5
No
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Customer reviews of DAR AL IMAN
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 847 published reviews
Summary of reviews
Customers consistently praise the quality of the fabrics and finishes, with many noting breathable, light, and comfortable materials, excellent drape, and colors that match descriptions. Delivery is described as fast and carefully packaged, with items arriving in perfect condition and orders being reliable and timely. Customer service is highlighted as responsive and attentive, helping with handovers and returns when needed, and the overall shopping experience is repeatedly described as satisfying and trustworthy. Notable concrete strengths include strong fabric quality, well-cut designs that suit different sizes, and reliable value for money across multiple product lines.
1 star review
Reset filtersM
Rating: 1 out of 5
Very disappointed with customer service, also with the special omra comfort khimar! The elastic is way too wide, it slips and shows the hair, I was uncomfortable all day and it is supposed to be an asset for the omra. I held it all day, the headband is soft but poorly cut. More than a month to receive an abaya order, too hot for summer, yet it is in the summer collection. The linen effect set, on the other hand, is top comfort, light, perfect for this summer. Overall, I am mixed about this brand and their practices.
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I
Rating: 1 out of 5
Unfortunately, I found that the article did not quite match the presentation photo that prompted me to make this purchase. To return it, I would have had to do so at my own expense, and unfortunately, I could not afford that.
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Response from DAR AL IMAN
Thank you for your feedback. We are truly sorry that the item did not fully meet your expectations.
For your information, when a product has a defect or there is an error in the order (size, color, model...), the return shipping costs as well as the sending of a new item are fully covered by our services.
However, when the item is compliant but does not meet expectations, the law states that return shipping costs are the responsibility of the customer.
For your information, when a product has a defect or there is an error in the order (size, color, model...), the return shipping costs as well as the sending of a new item are fully covered by our services.
However, when the item is compliant but does not meet expectations, the law states that return shipping costs are the responsibility of the customer.
O
Rating: 1 out of 5
Experience that I would not repeat
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H
Rating: 1 out of 5
Peace be upon you and the mercy of Allah, the two khimars are poorly sized at the head contour, then I wanted to return them but no response from the site even though I left a message by email through the site and another message on Instagram.
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Response from DAR AL IMAN
Peace be upon you and the mercy of Allah and His blessings,
We hope you are doing well.
Following your message, we took the time to check our correspondence history. We did find a message from you dated July 7, to which we responded on July 10 by directing you to our WhatsApp for a quicker and more efficient handling.
On our side, we did not find any other messages, particularly on Instagram. It is possible that a message did not go through or that it got lost in the requests.
In any case, we remain at your disposal and always do our best to respond to all your requests as quickly as possible.
Do not hesitate to write to us again if needed, directly on WhatsApp for a quicker response in shaa Allah.
May Allah bless you for your understanding,
Warm regards,
The dar al iman team
We hope you are doing well.
Following your message, we took the time to check our correspondence history. We did find a message from you dated July 7, to which we responded on July 10 by directing you to our WhatsApp for a quicker and more efficient handling.
On our side, we did not find any other messages, particularly on Instagram. It is possible that a message did not go through or that it got lost in the requests.
In any case, we remain at your disposal and always do our best to respond to all your requests as quickly as possible.
Do not hesitate to write to us again if needed, directly on WhatsApp for a quicker response in shaa Allah.
May Allah bless you for your understanding,
Warm regards,
The dar al iman team
S
Rating: 1 out of 5
J’ai retourné tous les articles dans leur emballage d’origine, en parfait état, exactement comme reçus. Pourtant, je n’ai pas été remboursée intégralement : des frais de retour très élevés m’ont été prélevés, presque équivalents au prix d’un des articles ! Je comprends mieux pourquoi on retrouve autant de leurs produits revendus sur Vinted… Franchement, mieux vaut acheter directement sur Vinted : c’est plus économique, et on évite ce genre de mauvaise surprise. Je déconseille cette boutique.
S
Rating: 1 out of 5
Not satisfied at all with the purchase of the khimar. It will stay in the closet. Poorly made design.
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A
Rating: 1 out of 5
Peace be upon you, honestly the quality is great, I got an abaya and an ultra-long khimar and I am really disappointed with the khimar, it's barely that I can get my head through it, it completely tightens me! Yet the quality is there, the price is good but the hole for the head is not right, it should have been made a bit larger!
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L
Rating: 1 out of 5
Disrespectful after-sales service. Return of items within 7 days. Impossible to get a return label on time. They do not answer the phone or emails. I do not recommend this brand.
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F
Rating: 1 out of 5
Peace be upon you, I still haven't received my order! Subhanallah, it was for the Eid celebration.
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N
Rating: 1 out of 5
The colors do not correspond at all to what I received. Photo very retouched
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H
Rating: 1 out of 5
fast delivery
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F
Rating: 1 out of 5
You have great ideas, your cuts are beautiful, but in reality, you need to review the sizes. Either it's too small, or it's too big, and the skirt is too tight around the waist and the sleeves go up too much despite the buttons! I had to return the item to dar sunnah.
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M
Rating: 1 out of 5
The pictures online were misleading for the parma/purple one piece jilbab. I thought I was getting a lovely light purple shade but ended up with such a dark color it was basically brown! Nothing like purple at all and nothing like the pictures used on the shop! I trusted this shop and I liked their colors and designs but it seems like they use filters. Sadly this jilbab doesn't fit me and it's not the light purple that the pictures advertised.
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A
Rating: 1 out of 5
Nothing like on the pictures.
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A
Rating: 1 out of 5
I have not received my order. and is not helped by customer service! read the order conditions carefully because the webshop does not provide refunds or compensation if your package is lost. customer-unfriendly webshop:(
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Response from DAR AL IMAN
Salam aleykum wa rahmatullah We are sorry that you are not satisfied with our customer service. However, the way you addressed us leaves something to be desired. So far, Al hamdu Llilah, we have never had a problem with our customers. We just have to wait until your package is declared lost and then we will find a solution in cha ALLAH. You have accepted our terms and conditions of sale before buying from us which state that we are not responsible for any theft or loss that may occur on the part of the carrier as we have sent your packages. We have contacted Mondial Relay, an investigation is underway, your package is not yet reported lost so we can not make any commercial gesture for the moment because it may be that your package is found and shipped to your home. BarakAllahu fikum for your understanding.
A
Rating: 1 out of 5
Not good all my orders was wrong they always send me wrong items or defected im very disappointed for the price i paid and the shipping for stuff i didnt even want i really hope they fix this
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Response from DAR AL IMAN
Salam aleykum wa rahmatullahi wa barakatuh Thank you for trusting us. We are very sorry to hear that you are not satisfied with your order. First of all, we mention in our terms and conditions of sale that any defective item is immediately refunded as well as the totality of the shipping costs. The item is changed if the customer wishes and if it is no longer available, we will refund the full amount. Secondly, concerning the color of the article we also mention that it can vary according to the lights we have posted several other photos and story of this same Khimar to show precisely that the color could vary even if we try to stay as close to reality. We invite you to contact our after sales service. Our team will be happy to take care of you. Dar Al Iman
A
Rating: 1 out of 5
Not good. I got one of my abayas dirty and destroyed! My gloves each finger was a different size. Very disappointed!!!
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