The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Very good site. Unfortunately, does not deliver to Switzerland.
It was written that if I subscribed to the newsletter, delivery would be free, whereas in reality I still paid for it.
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Response from DavidVanille.com – Spice Hunter
Hello,
Indeed, we no longer deliver to Switzerland due to the high cost of shipping and exorbitant customs fees. Our border customers have their orders delivered to neighboring countries.
Delivery is FREE at pickup points for subscribers to the newsletter from the countries highlighted on the site (homepage, product page, cart page), it is difficult to do better.
Thank you for your understanding.
Best regards,
The team at David Vanille.
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michele P.
Rating: 2 out of 5
following a purchase from 19/03/2025
Problems on the site that have been resolved.
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Response from DavidVanille.com – Spice Hunter
Hello Michèle,
Could you please explain the problems you encountered?
Thank you in advance,
Best regards,
The team at davidvanille.com
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maryse W.
Rating: 2 out of 5
following a purchase from 17/03/2025
I only give 2 stars because I am very unhappy regarding the delivery the delivery person left my package at another pickup point and not at the one I had chosen I think David Vanilla should be more rigorous regarding deliveries and ensure that the delivery person drops off the package according to the customer's choice who is the boss the delivery person or David Vanilla???? therefore I will no longer place orders on this site I do not want to relive the same situation unfortunately because there is a choice on this site thank you Mrs. Wissang
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Response from DavidVanille.com – Spice Hunter
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that the delivery of your package did not meet your expectations and that it was dropped off at a different pickup point. Please be assured that we take your comments very seriously and we are continuously working to improve our services. However, we clearly explain in our general sales conditions that if the chosen pickup point is saturated, our carrier will deliver to a nearby pickup point. I want to clarify that the delivery was offered to you when you validated your cart as well as 10 vanilla pods. Best regards, The David Vanilla team
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Luc B.
Rating: 4 out of 5
following a purchase from 14/03/2025
compliant
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Jérôme L.
Rating: 4 out of 5
following a purchase from 10/03/2025
Very intuitive site, a lot of choices, prices are interesting, the vanillas are of much lower quality than the worthy pods, but let's be fair, the prices are well below the exorbitant prices practiced in stores. In short, I recommend and will reorder as soon as necessary.
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Bruno V.
Rating: 3 out of 5
following a purchase from 20/02/2025
I ordered several packets of vanilla bought in July 2024 with a shelf life until 2026 and of course unopened. I reported that several packets of vanilla are starting to mold and no response from customer service!!!
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Response from DavidVanille.com – Spice Hunter
Hello,
We explain to our customers in the thank you notes we send how to store vanilla.
All our explanations can be found here: https://www.davidvanille.com/fr/content/19-comment-conserver-vos-gousses-de-vanille
You just need to take your vanilla pods out of the airtight pouches upon receipt to avoid any storage issues. Any problem related to poor storage on your part cannot be attributed to the quality of the vanilla pods www.DavidVanille.com
Best regards,
The David Vanille team
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alexandra D.
Rating: 4 out of 5
following a purchase from 10/03/2025
Simple and effective. Very readable.
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Eric G.
Rating: 3 out of 5
following a purchase from 10/03/2025
Dried vanilla pods, please vacuum pack them
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Ludivine T.
Rating: 4 out of 5
following a purchase from 25/02/2025
The 'caviar' of vanilla is great.
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Caroline C.
Rating: 3 out of 5
following a purchase from 07/03/2025
Fast delivery, but the herbal teas are of poor quality. Disappointed, I did not have this problem with the first purchase.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for your feedback regarding your last experience with our herbal teas. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the quality of the products did not meet your expectations this time. Your comments are valuable and will help us improve our offer. Can you explain why you did not appreciate these 2 herbal teas? Thank you in advance. Best regards, The team at davidvanille.com
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Patricia M.
Rating: 4 out of 5
following a purchase from 25/02/2025
Next time I will take another variety of vanilla; the one I bought is small. I wanted 40 pods, 1 pack bought, 1 free x2. I will try a pepper next time.
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Florence M.
Rating: 2 out of 5
following a purchase from 07/03/2025
I was very disappointed. I received dry pods.
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Response from DavidVanille.com – Spice Hunter
Hello, The cut vanilla pods and the free vanilla pods (Lake Victoria) are dry. Please see the photos and descriptions on the product sheets. The Black Ebony vanilla received has just been verified (batch, preparation and shipping photo); they are fleshy and well humid. Best regards, The team at davidvanille.com
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guillaume T.
Rating: 4 out of 5
following a purchase from 05/03/2025
Very happy with my order, I discover these peppers which are great, the vanilla ordered is as promised on the site. Thank you for the gift.
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Florent R.
Rating: 4 out of 5
following a purchase from 04/03/2025
Great order and products are great.
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Armelle A.
Rating: 4 out of 5
following a purchase from 21/02/2025
Teas, infusions, and spices of very good quality but the packaging needs to be reviewed. Too much packaging or we should also have 100g and 200g packaging. Making quality spices and teas yes, but we also need to think about protecting nature.
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Response from DavidVanille.com – Spice Hunter
Hello,
We sincerely thank you for your positive feedback regarding the quality of our teas, infusions, and spices. We understand your concern about the packaging and appreciate your suggestion for more suitable packaging. We are always listening to our customers to improve our practices and do our part for nature protection. We will start by making 50g bags for all our new teas to keep this possibility of discovery tests. The range should develop this year.
Thank you again for your support.
Best regards,
The David Vanilla team
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Patrick D.
Rating: 4 out of 5
following a purchase from 21/02/2025
-
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benjamin B.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good declassified vanilla, but are the free pods the same as the ones we pay for? Because I found it was dry. Thank you for continuing like this. Bravo.
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Response from DavidVanille.com – Spice Hunter
Hello,
Thank you very much for your positive feedback on our declassified vanilla! We are delighted that you appreciate it. Regarding the free pods, we ensure that they are of the same quality as those you purchase if it is the Lac Victoria quality, a dry vanilla for macerations and extracts.
Best regards,
The David Vanilla team
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Françoise D.
Rating: 4 out of 5
following a purchase from 27/02/2025
Always efficient.
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G D.
Rating: 3 out of 5
following a purchase from 28/02/2025
The site is good, many products but not clear on the downgraded vanilla pods that are cut.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for taking the time to share your opinion. We are delighted that you find our selection of products interesting. You will find all our explanations on our vanilla flakes, vanilla "cuts" in the product sheet. Would you like to see other words included? Your feedback is valuable and will help us improve the presentation of our products. We appreciate your understanding and support. Best regards, The Davidvanille.com team
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Henriette G.
Rating: 4 out of 5
following a purchase from 16/02/2025
Good products at reasonable prices. I received an incorrect product instead of what I ordered but customer service responded quickly to send me the correct product.
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Malory D.
Rating: 4 out of 5
following a purchase from 13/02/2025
Quality spices. Just a slight delay due to the weekend.
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Marie-Josée J.
Rating: 4 out of 5
following a purchase from 05/02/2025
Nothing to report for navigation on the site. Too bad we can no longer see your recipes, it was a help for cooking. Order delivered late but closely followed by Nadine whom I thank very much.
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Charles M.
Rating: 4 out of 5
following a purchase from 14/02/2025
Generally, I love your products, but I was very surprised by the composition of the 'coconut curry'......not very natural
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Response from DavidVanille.com – Spice Hunter
Hello Charles, Thank you for your loyalty and for your feedback regarding our Coconut Curry. I understand your concern about its composition. Allow me to provide you with some clarifications on the ingredients that concern you: The spices and aromatic plants are the heart of our business and come from carefully selected sources. The skimmed milk powder is a 100% natural ingredient that brings the characteristic creaminess of coconut milk. Modified starch is simply starch transformed by physical processes, without the addition of chemicals. Xanthan gum (E415) is a natural thickener, produced by fermenting sugar with a bacterium. Citric acid (E330) is naturally present in citrus fruits and other fruits. Our approach at David Vanille has always been to offer authentic spice blends while ensuring optimal preservation and use. The additives present in our Coconut Curry are used in minimal quantities and are all of natural origin or derived from natural products. Do not hesitate to discover our other spice blends or to contact me directly if you would like alternatives without these components. Looking forward to continuing to take you on a flavor journey, David
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Secil T.
Rating: 4 out of 5
following a purchase from 13/02/2025
I have been ordering blindly from David vanilla for a few years now
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Christophe L.
Rating: 4 out of 5
following a purchase from 10/02/2025
No issues with the products or the order... however, GLS needs to be stopped, this carrier is a disaster... and can we still call it a carrier.... 3 orders placed with you, 2 were delivered to the wrong pickup point which forced me to travel 15km while my pickup point is 500 meters from my home.... too bad, I hope this will evolve....
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Response from DavidVanille.com – Spice Hunter
Hello Christophe,
I completely understand your frustration regarding the delivery issues with GLS. We sincerely apologize for these repeated inconveniences, especially the deliveries to the wrong pickup point that forced you to travel 15 km instead of the initially planned 500 meters.
Good news: following numerous similar feedback from our customers, we have decided to test a new carrier starting early April. This change should allow for more reliable deliveries within 48 to 72 hours. Our priority is to ensure a serious delivery service that meets the quality of our products.
We thank you for your patience and loyalty despite these inconveniences. Your satisfaction is essential to us, and we are doing everything we can to constantly improve our service.
Have a great day,
Best regards,
David
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Daniele T.
Rating: 4 out of 5
following a purchase from 09/02/2025
Easy
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Georges B.
Rating: 4 out of 5
following a purchase from 29/01/2025
The crushed pepper is more ground pepper than crushed. The previous one was coarsely crushed, but still I preferred it.
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jean-michel L.
Rating: 3 out of 5
following a purchase from 26/01/2025
A lot of talk and especially inconsistency and change of opinion depending on the products offered.... so it's business but little competence... The last one is always the best and exceptional...
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Response from DavidVanille.com – Spice Hunter
Sir,
Thank you for your feedback regarding our products. As a specialist in spices for many years, our expertise allows us to rigorously select each product according to precise criteria of quality and authenticity.
Our recommendations do indeed evolve based on harvests and terroirs, as our profession requires constant adaptation to the natural variations of productions. This flexibility is essential to systematically guarantee you the best quality-price ratio.
If you have specific questions about our selection criteria or if you would like personalized advice, I remain at your disposal for a more detailed exchange.
Best regards
David
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Margaud T.
Rating: 4 out of 5
following a purchase from 06/02/2025
The package arrived quickly.
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Najat L.
Rating: 4 out of 5
following a purchase from 05/02/2025
The site is appealing
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Pascale V.
Rating: 4 out of 5
following a purchase from 05/02/2025
Good. Minimum purchase too high though.
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Fabien T.
Rating: 3 out of 5
following a purchase from 05/02/2025
It seems to me that the site lacks clarity.
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Response from DavidVanille.com – Spice Hunter
Hello,
Thank you for your feedback regarding the clarity of our site davidvanille.com. To improve our service as best as possible, could you please specify more specifically the points that you feel lack clarity?
For example:
Did you encounter any particular difficulties in navigating between our different categories of spices?
Are there any missing information about the origin or use of certain products?
Does the presentation of the characteristics of our spices seem detailed enough to you?
Does the ordering process seem intuitive enough to you?
Your concrete examples will allow us to make the necessary improvements to make your experience more pleasant on our site.
I remain at your complete disposal to discuss these points in more detail.
Best regards
David
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Yann B.
Rating: 1 out of 5
following a purchase from 24/01/2025
Hello, very disappointed with my order of downgraded vanilla which has neither taste nor smell.
I don't even know what to do with it.
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Response from DavidVanille.com – Spice Hunter
Sir,
We are surprised by your feedback regarding our downgraded vanilla pods. Indeed, this product usually receives excellent evaluations from our customers, with a very high average rating, especially for its excellent value for money.
The downgraded vanilla, although presenting smaller or split pods as described in our description with many details, retains all its aromatic qualities.
If the bags have not been opened, we offer you to return them to the address on our labels for a full refund.
We are certain that other customers, familiar with the use of natural vanilla, will appreciate these pods at their true value.
Best regards
David
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Martine L.
Rating: 4 out of 5
following a purchase from 04/02/2025
Delivery well protected and fast
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Melanie P.
Rating: 3 out of 5
following a purchase from 03/02/2025
The spices and vanilla are of quality. However, the delivery was not simple. GLS changed my delivery location without notifying me and the package had been opened (fortunately nothing was missing).
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Response from DavidVanille.com – Spice Hunter
Dear customer, We thank you for your positive feedback on the quality of our spices and vanilla. Your satisfaction on this point is essential for us. Regarding the inconveniences encountered during delivery, we completely share your dissatisfaction. The change of delivery location without notice and the condition of the package upon receipt do not meet our service standards at all. That is why we are pleased to inform you that starting from early April, we are changing our delivery provider to guarantee you a more reliable service that respects your delivery choices. This decision was made precisely to avoid this type of inconvenience in the future. We thank you for pointing out these issues which reinforce our decision to change. If you have any questions about our new delivery services, please do not hesitate to contact us. Best regards, David
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Christiane J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Hello, as I mentioned on the phone, it's a shame there is too much packaging, for 1kg of pistachios, that's a lot of bags to transfer, but according to the person I spoke to (your mom) you were going to make slightly larger containers, otherwise apart from the GLS delivery person who did not contact me to pick up my package left a bit far from my home, everything is perfect thank you
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gullu A.
Rating: 3 out of 5
following a purchase from 31/01/2025
The site is very good, unfortunately, I am forced to make a purchase of €30
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ERIC J.
Rating: 3 out of 5
following a purchase from 30/01/2025
A bit disappointed with the quality, especially the so-called gift which seems to be more of a way to get rid of a batch of moldy vanilla. (see the photo)
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Response from DavidVanille.com – Spice Hunter
Sir,
It concerns the essential oils and fats (about 20% of our pods) that have solidified with the cold. This is a sign of excellent quality of our aging. If you pass the heat of a hairdryer or in front of a heat source to these pods, they will melt.
At room temperature, the result will be the same but will take a few hours before disappearing.
In no case is it mold. A 3/5 review is unjustified, especially with free delivery as well. This does not encourage giving gifts and offering delivery. We will surely revise it.
Best regards.
H
herve F.
Rating: 4 out of 5
following a purchase from 24/01/2025
Very well designed site. Very good responsiveness, fast delivery. Small negative point: more and more products out of stock or disappeared like the Mexican chili with a smoky taste that I liked a lot.
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Response from DavidVanille.com – Spice Hunter
Hello Hervé, You are right, imports and harvests have been very poor in 2024. To be honest, I've never seen anything like it since I started in 2011. Many harvests will arrive by boat between February and June. We should solve many shortages. Meanwhile, the range will expand in 2025 to offer you new gems found in the plantations. Thank you for your understanding. Looking forward to it, David
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angélique D.
Rating: 4 out of 5
following a purchase from 24/01/2025
Overall, I am very satisfied with my orders, I just had a small issue with a bag that was sealed with the powder and the preservation is not good
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