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Rating: 3 out of 5
Satisfied with the products but disappointed with the packaging.
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 692 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
I still haven't received my bonus, more than 8 euros have disappeared, I looked where I was told to look and nothing at all, they say they will call me back and no one calls back, I am not very happy about all this
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Response from DavidVanille.com – Spice Hunter
Hello,
3/5 when we replied to you more than 15 days ago, it's incomprehensible.
See our response from January 22 at 7 am:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding."
Best regards,
David
3/5 when we replied to you more than 15 days ago, it's incomprehensible.
See our response from January 22 at 7 am:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding."
Best regards,
David
A
Rating: 3 out of 5
Hello,
We had seen many positive reviews so we decided to order.
We ordered 100 pods, the pods are very well packed in airtight bags.
They have a lot of seeds but I am disappointed because in cakes, desserts we do not feel the taste of vanilla, it's really a shame because that's all that gives flavor in desserts.
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We had seen many positive reviews so we decided to order.
We ordered 100 pods, the pods are very well packed in airtight bags.
They have a lot of seeds but I am disappointed because in cakes, desserts we do not feel the taste of vanilla, it's really a shame because that's all that gives flavor in desserts.
A
Rating: 4 out of 5
Very good
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Rating: 4 out of 5
It's a shame that home delivery is so expensive.
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Rating: 1 out of 5
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
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Rating: 4 out of 5
Easy navigation and speed in handling and delivery.
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Rating: 1 out of 5
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
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Rating: 2 out of 5
I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.
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Response from DavidVanille.com – Spice Hunter
Hello Marcel,
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
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Rating: 3 out of 5
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Rating: 4 out of 5
One of the best suppliers in terms of quality
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Rating: 4 out of 5
Quite easy to use.
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Rating: 2 out of 5
Order of spices was perfect.
Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
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Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
Response from DavidVanille.com – Spice Hunter
Hello Alycia,
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
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Rating: 2 out of 5
Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.
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Response from DavidVanille.com – Spice Hunter
Hello Antoine,
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
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Rating: 4 out of 5
First order on the site and everything went well. Fast delivery. Happy with the purchased products. I will order again without any problem.
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Rating: 2 out of 5
Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site
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Rating: 4 out of 5
Very clear site with advice
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Rating: 3 out of 5
Fast shipping and super packaging.
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Rating: 1 out of 5
Package did not arrive
Contacted support 3 times without success
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Contacted support 3 times without success
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Rating: 4 out of 5
It's a shame not to send photos of the order being prepared anymore.
I don't like the packaging of some spices in pouches that can't be resealed.
Fortunately, the quality is always there, but I am disappointed with your 'new products'
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I don't like the packaging of some spices in pouches that can't be resealed.
Fortunately, the quality is always there, but I am disappointed with your 'new products'
Response from DavidVanille.com – Spice Hunter
Hello Dominique,
We now send photos by email and have just finalized the system today.
The new packaging has been implemented to reduce plastic use (3 times lighter in 100g format (4x25g for example) and 12 times lighter with the first variation.
Thank you for your understanding.
Looking forward,
David
We now send photos by email and have just finalized the system today.
The new packaging has been implemented to reduce plastic use (3 times lighter in 100g format (4x25g for example) and 12 times lighter with the first variation.
Thank you for your understanding.
Looking forward,
David
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Rating: 4 out of 5
Fast delivery and quality products. At least for the vanilla I bought.
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Rating: 4 out of 5
Very good site, fast and careful shipping.
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Rating: 4 out of 5
Diversified site. For vanilla, poor visibility on the thickness of the pods.
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Rating: 4 out of 5
Fast order and delivery. No problem.
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Rating: 3 out of 5
Complete order but one bag of ground coriander was torn, little loss of powder and the quality still seems good so no follow-up needed.
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Rating: 4 out of 5
David vanilla is a serious site, the products are of quality, no problems. The delivery is ultra-fast. The only downside, but this is for the team, is that it is over-packaged. When ordering 150g of curry, you receive 3 small plastic bags of 50. Same for hibiscus flowers (Bissap). It's a shame.
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Rating: 4 out of 5
Excellent quality/price ratio for the majority of products. Fast and careful delivery. One downside is the cashews that lack flavor.
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Rating: 4 out of 5
This may seem strange, yet I take away 1 star from a perfect order in every way due to customer follow-up being too pushy in my opinion: between registration and order tracking, there were 10 follow-up emails in 2 days, that's a lot.
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Rating: 4 out of 5
I recommend!!
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Rating: 4 out of 5
Easy navigation. Fast delivery. Very well packaged. All the
Products present and intact
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Products present and intact
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Rating: 2 out of 5
Still haven't received my order after 1 month (the other orders went well?).
That's why I'm giving 2 stars for this order.
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That's why I'm giving 2 stars for this order.
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Rating: 4 out of 5
The product is of very high quality.
However, I would have liked to have more information about the conditions of the employees and farmers.
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However, I would have liked to have more information about the conditions of the employees and farmers.
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Rating: 4 out of 5
Not very simple as there are several destinations for vanilla
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Rating: 1 out of 5
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
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The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
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Rating: 4 out of 5
Good product
Advertising sent too often
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Advertising sent too often
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Rating: 4 out of 5
Hello,
I found the vanilla pods very well packaged, the delay is good but the pods seem a bit dry and not very filled. The quality
price ratio is compliant but nothing more.
Best regards.
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I found the vanilla pods very well packaged, the delay is good but the pods seem a bit dry and not very filled. The quality
price ratio is compliant but nothing more.
Best regards.
A
Rating: 3 out of 5
Delivery on December 1, 2023, everything is perfect as always except for a packet of genmaicha tea with a best before date of 31/12/2023. Even if it's 'preferably before', it's a gift for Christmas and it's a bit awkward. The person who will receive it might think I've had this at home for ages... In any case, I think this product has been in stock for some time at David Vanille, (all other products have dates ranging from December 2024 to December 2026...) I hope this is an error and that it won't happen again because the products received so far have always been of excellent quality.
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Rating: 4 out of 5
The products are of quality but it's a shame that the teas are packaged in 50g bags.
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Rating: 4 out of 5
Everything is very good except for the CBD which, in my opinion, had a drying issue or something else but is dark brown and has a somewhat unpleasant bitterness for me. The delivery was fast and well packaged.
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Rating: 4 out of 5
Good navigation on the site
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