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Rating: 4 out of 5
Quality vanilla, well packaged, and delivered quickly.
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 692 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
For yet another order, the package arrived well and I haven't tested them yet.
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Rating: 4 out of 5
The combava is very good. However, the powdered lemongrass has no taste and no scent.
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Rating: 2 out of 5
I am disappointed with customer service, I have contacted you several times regarding my vanilla pods that are moldy even though the bag has never been opened, the response is always the same can you read the label and usage advice please I am attaching a photo I may get a response I specify that I bought 2 times 10 pods and that only 1 bag is moldy.
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Rating: 3 out of 5
Good products, especially the vanilla and spices. As for the tea, it's less the case.
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Rating: 4 out of 5
Nothing to say, the order arrived as expected
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Rating: 4 out of 5
Order received well packaged (just a problem with the delivery person who cannot read an address and got the street wrong) interesting products of good quality
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Rating: 3 out of 5
Hello...... unless I am mistaken I had ordered vanilla on promotion (2 pods per package) however I received 1 pod per package... on another note (but you are not to blame) I had a problem with the delivery
Have a good day
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Have a good day
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Rating: 4 out of 5
Easy to navigate site.
Preparation and shipping of the order very fast
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Preparation and shipping of the order very fast
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Rating: 4 out of 5
Good site that I highly recommend for vanilla pods but not for oilseeds that can be found in larger quantities elsewhere
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Rating: 4 out of 5
Fast order and delivery. Always very good quality products. I recommend the site to all my acquaintances and it was a family member who told me about it a long time ago. I only buy David Vanille spices. Thank you
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Rating: 4 out of 5
Easy
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Rating: 4 out of 5
Always satisfied with my order and very well packaged.
Thank you
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Rating: 4 out of 5
Good products for the purchase price
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Rating: 4 out of 5
Good site, pleasant navigation.
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Rating: 3 out of 5
The products are of very good quality. Unfortunately, I was very disappointed that the two main products I wanted to order were suddenly no longer available. In these circumstances, I would have preferred to cancel the entire order or add similar products. Unfortunately, I was only informed after the package was shipped. For the missing products, I was refunded quickly but now I still do not have the products I wanted and will have to pay for shipping again. I was very disappointed. It would be better to inform people before shipping an incomplete order!
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Rating: 4 out of 5
Ease of ordering, chosen delivery, it's perfect.
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Rating: 4 out of 5
Very good spice sales site, easy navigation, fast delivery and good order tracking.
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Rating: 4 out of 5
Fast delivery as usual
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Rating: 4 out of 5
A quick and careful service
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Rating: 4 out of 5
This is my 2nd order and I am still just as delighted. Fast delivery, interesting prices, I am happy with my order.
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Rating: 4 out of 5
You always find unique products at DavidVanille. I love discovering new spices.
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Rating: 3 out of 5
Average ...
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Rating: 4 out of 5
Disappointed that part of the spices was not delivered in resealable bags as usual.
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Response from DavidVanille.com – Spice Hunter
Hello Corinne,
In order to always offer attractive prices, we have simplified some packaging.
At the same time, we will soon offer a more attractive loyalty and referral program.
We are currently working on packaging that can contain the contents of our bags.
Thank you for your understanding.
Looking forward,
David
In order to always offer attractive prices, we have simplified some packaging.
At the same time, we will soon offer a more attractive loyalty and referral program.
We are currently working on packaging that can contain the contents of our bags.
Thank you for your understanding.
Looking forward,
David
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Rating: 4 out of 5
very satisfied as usual
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Rating: 1 out of 5
Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.
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Response from DavidVanille.com – Spice Hunter
Hello Arthur, Fanny called all our customers who ordered 1kg of downgraded vanilla to explain that there was an error in the shipment. The error was sending 5 packets of 100g instead of 10 x 100g. We informed our customers as soon as we saw the error and ensured a quick correction of this error via the shipment of the bags by colissimo or DHL depending on the areas. During sales, we are understaffed to maintain our margins. At my level, despite very long working hours of over 15 hours, I cannot manage everything. Mea Culpa. Please excuse us again for this error. Thank you for your understanding, Best regards, David
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Rating: 4 out of 5
Very good, a bit surprised at first but once soaked, perfect.
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Rating: 4 out of 5
Good product, fast and responsive. Nothing to complain about :)
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Rating: 4 out of 5
Order received as expected.
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Hello, During my last order, I received a bag where all the vanilla pods were moldy. I reported it, but no response since. I am a bit disappointed not to have had a response from you. I am considering not placing new orders with you.
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
On the December order, it is clearly stated on the package to "take the pods out of the sachet and put them in a base of alcohol". It was about fresh vanilla from the last harvest and it is essential to follow this advice to preserve them.
Thank you for your understanding,
Best regards,
David
On the December order, it is clearly stated on the package to "take the pods out of the sachet and put them in a base of alcohol". It was about fresh vanilla from the last harvest and it is essential to follow this advice to preserve them.
Thank you for your understanding,
Best regards,
David
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Rating: 4 out of 5
My order is great, fast delivery. A small gift from you would have made me extremely happy. (example: sample to test....) Moreover, I order for my neighbors, as they have no internet....
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Response from DavidVanille.com – Spice Hunter
Hello Evelyne, We had to put a magnet as a gift. Soon, we will slip in a surprise sample according to the new products and arrivals from our plantations. Thank you for your understanding. Looking forward, David
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Rating: 4 out of 5
The site is good, maybe it could have more quick links. But it is very good.
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Response from DavidVanille.com – Spice Hunter
Hello Yoan, You are absolutely right. We are currently working on the overall speed of the site to streamline our customers' searches and navigation. There should be changes in September ;-) Looking forward, David
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Rating: 2 out of 5
I unfortunately have to give these 2 stars, nothing to say about the site for the perfect order, however I never received my package, it was in transit through France to arrive in Belgium to be sent back to the sender without passing by my place... When you are eagerly waiting for your products and they do not arrive, it is not normal.
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Rating: 4 out of 5
Very good site, pleasant navigation. SMS received when the order is ready to be shipped with a photo. Correct delivery on time. I recommend.
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Rating: 4 out of 5
David vanilla is a site that sells good quality grocery products.
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Rating: 2 out of 5
Prices have increased much more than inflation... curry, for example, has seen an increase of over 500% in 1 year, oregano nearly 600%... I will no longer order from this site...
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Response from DavidVanille.com – Spice Hunter
Hello Nicolas, We conduct competitive monitoring every week. We are not here to sell low-end products at low prices. At the same time, you compare wholesale formats on sale during promotions at -80% from last year on certain short dates and 25g formats... You could also highlight the many price drops compared to your last two orders. They are more numerous than our increases! Finally, I work 7 days a week to ensure my customers benefit from a tailored service like this response 26 minutes after your review. I do not count the gifts, the offers with free shipping that you benefited from, etc. Just one question: Why did you order again and then break sugar on our back? Best regards, David.
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Rating: 4 out of 5
Great products.
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Rating: 4 out of 5
Great as usual.
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Rating: 4 out of 5
Some issues with page loading speed. And the gift that wouldn't leave the cart without knowing it was free.
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