Customer reviews of DavidVanille.com – Spice Hunter

Hello Jean, This is not a harvest issue as it comes from the last harvest. Red vanilla is a drier vanilla with a higher vanillin content per kg. That is why perfumers, flavorists, and the industry only buy this quality from us. The quality/price ratio is simply ridiculous. For the same size, the pods have as many seeds as in a wetter vanilla. Only the moisture content changes on this criterion. I understand your concern regarding the tonka bean and its potential toxicity. Allow me to explain the situation in detail to reassure you. The tonka bean, also known as tonka bean, originates from South America and has been used for centuries in cooking and baking for its unique and intoxicating aroma. However, it is true that the tonka bean contains a substance called coumarin, which can be toxic in high doses. Coumarin is naturally found in many foods and plants, including cinnamon, celery, and certain herbs. It can be harmful to the liver when consumed in excessive amounts over a long period. However, it is important to note that the toxicity of coumarin depends on the dose ingested and the frequency of consumption. In the case of the tonka bean, the amount of coumarin present is relatively low and is generally used in small quantities to flavor culinary preparations. Most recipes recommend using a small portion of grated or infused tonka bean to achieve its distinctive aroma. When used responsibly and moderately, the tonka bean does not pose significant health risks. In general, a small amount of tonka bean is sufficient to flavor an entire preparation. It is also worth noting that some food regulations, depending on the countries, may limit or regulate the use of tonka bean due to its coumarin content. In summary, yes, the tonka bean contains coumarin, which can be toxic in high doses. However, when the tonka bean is used in moderation, according to recommendations and suggested quantities in recipes, health risks are minimal. It is always advisable to consult a healthcare professional or culinary expert if you have specific concerns or additional questions about using tonka bean. We hope to have alleviated your concerns and remain at your disposal for any further information. The David Vanilla team.

Hello Anne,
We have just sourced it. It will be online within a month at most.
Thank you for this idea.
Looking forward,
David

Hello, We offer three deliveries, two to relay points and one to home (+ DHL Express). The service is provided by Colissimo and the delivery receipt is done by your postman. The package was delivered on May 12. As explained in our T&Cs, a package delivered with a receipt is not refundable. Fanny responded to your request and conducted a search minutes after your call to ensure tracking. We do not wish to change service providers. Thank you for your understanding, David

Hello, Why put the pods under vacuum? We do not highlight it on our sheets and do not wish to do so. You bought red vanilla and came back to us because the pods were dry and crooked. We replied that it was indeed the characteristics of this vanilla with a high vanillin content. Giving a rating of 3/5 when the delivery was FREE via the promotional operation and with the service (preparation, SMS tracking, customer service questions, ...) that we offer for an unrelated reason not claimed or stated in our sheet is off-topic. Some of our competitors offer beautiful swollen pods in water and vacuum-sealed, feel free to test. Have a good week, David

Hello, When vanilla pods offer vanillin contents close to 2%, the vanilla nose is clear. Beyond the vanilla notes, the nose is cocoa, buttery, creamy. Just read the reviews from our other customers to understand the rare quality of what I offer. Out of more than 1860 reviews, our rating is 4.9/5. Thank you for no longer ordering from us. Fair winds, David

Hello Françoise, Thank you for your feedback. Wait a few more days, the pods will rehydrate completely within 15 days. They won't be as big as green vanilla but will have doubled or even tripled in volume. I remain at your disposal at [email protected]. Looking forward to hearing from you, David

Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,

Madam,
You purchased downgraded vanilla 20 pods for €9.89.
Did you read the description and title of the product? No.
For Tahitian vanilla, for a pod at 40% humidity, this is impossible.
Best regards,

Hello Anne,
Thank you for your feedback. The pods you ordered are red vanilla (dry vanilla), see its description here:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-m.html#/227-quantite-10_gousses
We cannot apply referral codes for our customers otherwise it creates a code error in our algorithm.
Thank you for your understanding,
Looking forward,
The David Vanille team

Hello,
Thank you for your feedback. The red vanilla is a dry vanilla, see the description on our sheets: https://www.davidvanille.com/fr/gousses-de-vanille/123-6531-gousses-de-vanille-rouge-papouasie-xs.html#/253-quantite-2_gousses
Thank you for your understanding,
Looking forward,
The David Vanille team

Hello, Thank you for your feedback. The purpose of our promotion at -40% was to allow our customers to benefit from a ridiculous price even if its optimal use date is the end of 2023. This saffron has intense notes as you may have seen. Thank you for your understanding, Looking forward to serving you, The David Vanille team

Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team

Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David