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Rating: 3 out of 5
somewhat satisfied, for reasons mentioned in no. 2
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 693 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
I am satisfied as always.
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Rating: 3 out of 5
Following my order of vanilla from Uganda and Papua, I found the one from Uganda larger than the one from Papua even though it was given as size L otherwise I found some pods really smaller and shabby a bit disappointed with this order. Usually I order more of the bourbon which is really top ... Otherwise I still recommend the site because David and his team are attentive and I think love their job Thank you all
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Rating: 4 out of 5
Always fast and careful shipping, navigation is pleasant.
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Rating: 4 out of 5
There is a huge choice, the site is well designed. Small downside when placing the order regarding my delivery choice, the site bugged several times.
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Rating: 4 out of 5
Compliant
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Rating: 4 out of 5
Very well explained site, easy to navigate, accessible products but high shipping costs
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Rating: 3 out of 5
Disappointed once again with my order. The first time a packet of sugar was forgotten and now I ordered 110 vanilla pods, the batch of 100 pods relatively beautiful and on the batch of 10 one could think that it is not at all the same quality. The pods are all small
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Response from DavidVanille.com – Spice Hunter
Hello,
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
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Rating: 4 out of 5
I had a small problem connecting to your site because my password was not recognized and it was impossible to change it with my usual email address. I had to use another address and everything went back to normal. This simply delayed the delivery by a few days but for me, it was not bothersome. After that, the delivery went very well.
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Rating: 4 out of 5
pleasant site to navigate
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Rating: 3 out of 5
The site gives good advice but does not guarantee quality.
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Rating: 4 out of 5
Satisfied with my vanilla order but I was surprised that the pods were so small. Maybe give their size in centimeters in the description. Nevertheless, the taste is there. Fast delivery and careful package.
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Rating: 4 out of 5
Fast delivery, spices in resealable bags. Very good
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Rating: 4 out of 5
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Rating: 4 out of 5
Good quality spices and easy ordering.
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Rating: 4 out of 5
A little disappointed because some pods are flat with hardly any seeds inside and since we ordered them together, I kept all the flat ones so my friend wouldn't be disappointed.
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Rating: 1 out of 5
Hello, disappointed with my vanilla order. I took your promotion at €59 for 100 vanilla pods and there are a lot that are very small and thin and some are open and very tiny... I would prefer to take fewer and a bit more expensive but better rather than this style of tiny vanilla and there is not much inside... Really disappointed because I am a customer with you.
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Response from DavidVanille.com – Spice Hunter
Hello, please feel free to return your pods to: David Vanille 18 rue Jean Moulin 10390 VERRIERES A refund will be made in correlation with the number of pods received. Thank you in advance, The David Vanille team.
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Rating: 4 out of 5
The little SMS to confirm the shipment is great.
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Rating: 4 out of 5
Disappointed by the green tea with orange zest. Very fragrant in the bag but the orange scent disappears during infusion. Only green tea remains. I haven't tested the other teas.
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Rating: 4 out of 5
Haven't used the ordered vanilla yet, but the pods are beautiful and well packaged, and the delivery time is quite satisfactory!
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Rating: 4 out of 5
As always, order sent on time, perfectly packaged, with the gift tote bag. Can't wait to get into the kitchen.
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Rating: 2 out of 5
Hello. I received moldy pods. I took photos before and after opening the freshness bag
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Response from DavidVanille.com – Spice Hunter
Hello,
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
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Rating: 4 out of 5
Perfect shipping conditions, fast, impeccable packaging
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Rating: 2 out of 5
Hello, disappointed when opening my package. It was the first time I ordered from this e-shop. Here’s why = 1/ the Bourbon Rouge pods are dry (while the Gourmet Vanilla are soft) 2/ the package 'dried onion strips' has a label indicating a truncated expiration date (...before 31/12/202 (2021?2022?2023? ...) I understand why you send a SMS asking to verify the order
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Response from DavidVanille.com – Spice Hunter
Madame Balladur, Here is the summary and description of the red vanilla where we explain why it is a dry vanilla. Did you take the time to read the sheet of what you were buying? https://www.davidvanille.com/fr/gousses-de-vanille/394-6434-gousses-de-vanille-bourbon-rouge-m-medaille-d-or.html#/253-quantite-2_gousses For the onion strips, mea culpa, the missing number is 3, which is 2023. The date is visible under the product summary 'packaging - Freshness Bag - DUO 12/ I hope you appreciated the gift included with your order and the care taken in its preparation. I do not invite you to reorder on www.DavidVanille.com and encourage you to shop elsewhere. Thank you in advance, Best regards, David Vanille
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Rating: 4 out of 5
Easy to navigate site, well informed
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Rating: 1 out of 5
Following the delivery of the 10 vanilla pods in January, I sent you an email to report the deplorable quality of this product. I have of course received no response from you nor any corrective action. My last order concerns pepper (and definitely not vanilla). The poor quality of the vanilla was noted after opening the bag. Given this vanilla, I think I am not the only one and that you are certainly aware of this problem. However, the Ceylon cinnamon and wild pepper are excellent. An unhappy customer still waiting for corrective action regarding the vanilla.
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Response from DavidVanille.com – Spice Hunter
Hello, There was no vanilla in your order of 02/11/2022. In your order of 03/01/2022, there were 10 gourmet wild vanilla pods, but we received no feedback at the time regarding the deplorable quality of our vanilla upon receipt. I invite you to read our customers' reviews on this origin; you are the only one to find it deplorable. If an unopened bag does not suit you, just return it to us (see our T&Cs) to be refunded. We also have a customer service reachable at 03 74 47 00 17. I am in vanilla every day, do my job with passion, and know the quality of the batches I offer. Taking the time to give ratings of 5/5 to 1/5 leaves me speechless and is a low blow. The corrective action is to invite you not to order from us anymore, please. Best regards. David Vanilla
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Rating: 3 out of 5
well packaged parcel as well as the products just the cashews where they are crumbled, soft and have an aftertaste
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Rating: 4 out of 5
Nice and serious site
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Rating: 2 out of 5
order from 09/11 on the 13th still in preparation, first missed like this with you
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Response from DavidVanille.com – Spice Hunter
Hello Hugues,
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
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Rating: 1 out of 5
The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..
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Response from DavidVanille.com – Spice Hunter
Hello Charlotte, Thank you for reading carefully when you make your purchases to understand what you are buying. The vanilla beans are simply visual markers as explained in the technical sheet, they are used by the majority of large houses to create emphasis on the final creation. The red vanilla pods from Papua New Guinea, in summary: Many pods start to saturate in vanillin and to
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Rating: 4 out of 5
The order tracking is impeccable. We know at all times where the order is.
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Rating: 2 out of 5
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Sandra, We did our best for your order (Fast shipping, Gift, Quality of products) but unfortunately we are not Mondial Relay. We no longer work with them due to these delays and have opted for colissimo relay in Belgium. Best regards, The David Vanille team
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Rating: 2 out of 5
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
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Response from DavidVanille.com – Spice Hunter
Hello, Your pods were the same size and from the same batch. Commercial technique? What a human folly to read this kind of review. Do you think I am Mother Nature and that a pod of the same caliber and from the same batch has fewer grains? It is simply erroneous. The water content does not determine the quality of a pod and of the same size, a pod with the same number of grains... As for the vanilla from Sri Lanka, when we receive pods over 17cm and call that 'correct', it's a joke, especially in terms of quality/price at which we offer it... Good Winds,
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Rating: 4 out of 5
Easy-to-access site well explained, fast and attentive delivery, very practical packaging for preserving the pods, sober and the reminder of the notes on the types of vanilla is very appreciated depending on the desired use. A small downside on one of my packages of red bourbon vanilla gold medal 10 pods that I do not find at all soft to the touch through the packaging unlike the other ordered bags. I will send you my opinion on the pods after use and tasting
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Rating: 4 out of 5
This is not the first time I order from David Vanille and I am not disappointed, the products are of quality and always well packaged, maybe even a bit too much I think, the over-packaging could be reduced by grouping identical pods or using more suitable packaging for the pods alone in a huge empty bag.
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Rating: 4 out of 5
For a first order of this type of item, I am satisfied
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Rating: 4 out of 5
Very good site and very good products
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Rating: 1 out of 5
I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.
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Response from DavidVanille.com – Spice Hunter
Hello,
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
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Rating: 4 out of 5
Complete site
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Rating: 4 out of 5
Good as always but disappointed by the tea, cashews, and brown sugar with tonka bean
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