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Rating: 4 out of 5
Good, no problems to report
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 692 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Fast delivery time.
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Rating: 3 out of 5
The first time I had delivery it was very good, but this delivery the pods were really not nice and at least one in two is completely empty, disappointed by the quality, too bad.
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Rating: 4 out of 5
Very functional.
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Rating: 3 out of 5
- Fast and responsive service at the beginning. I had a problem with my order, customer service called me back quickly to understand and try to resolve my issue. We did not find the missing product and the person had no solution to offer me, so she told me she would talk to David and that he would contact me quickly. I have not heard back since.
- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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Rating: 4 out of 5
A little disappointed, the vanilla seems less beautiful than during my last orders. The expiration date was not readable on the vanilla. Usually a small gift, this time a pen.....meh. Otherwise nothing to say about the quality of the shipment.
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Rating: 2 out of 5
Disappointed with the promotional pods, too dry and thin.
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Rating: 4 out of 5
Too bad the tracking is non-existent.
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Response from DavidVanille.com – Spice Hunter
Hello Pierre, We send an SMS at the departure from the workshop and an email or SMS upon arrival of the package at our customers. When exactly is the tracking non-existent please? Thank you in advance, The David Vanille team.
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Rating: 4 out of 5
Perfect fast delivery good products
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Rating: 4 out of 5
GOOD! GOOD! GOOD! Nothing more to say.
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Rating: 4 out of 5
Well packaged, no issues
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Rating: 4 out of 5
Good product but too long delay. Vacation periods are never surprises...
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Response from DavidVanille.com – Spice Hunter
Hello, We had stated on the red banner at the top of the site, on the slide of the homepage and on the customer cart that shipments would be made upon our return from travel, the week of August 22. Also, a message was printed and sent to all our customers in the prepared shipments on these orders. We played the transparency card hence the misunderstanding of your review. Sincerely, David
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Rating: 1 out of 5
I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards
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Response from DavidVanille.com – Spice Hunter
Sir, You had my colleague on the phone with whom you were very unpleasant. Your package was indeed delivered by Mondial Relay. You yourself went to pick it up at the 'secure locker'. Following your email, we replied the same day explaining that Mondial would conduct its investigation. You also received an email from Mondial in this regard, indicating a processing time of 3 weeks. Regarding your opinion thinking that we are just doing business without taking care of our customers, I will keep it short. If a company develops, it is thanks to its customers and the excellence of its work. We pay very particular attention to each order. However, in the face of the resurgence of customer scams, we have a very precise processing specification. We have been very responsive to your calls and emails. We are expecting the video return from Mondial very soon. Best regards, David
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Rating: 4 out of 5
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Rating: 3 out of 5
Perfect order management, as usual but disappointed with the order
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Rating: 4 out of 5
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Rating: 4 out of 5
nothing negative to say
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Rating: 3 out of 5
I know you are not to blame but the stars are for the transport delay, not for you, your products are top-notch, nothing to say, top team but Mondial Relay should make efforts.
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Rating: 4 out of 5
First order, let's see for the future, good products, to follow.
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Rating: 4 out of 5
Good product advice. Fast shipping. To recommend..
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Rating: 3 out of 5
Correct site. Diversify.
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Rating: 4 out of 5
Perfect for me, nothing to report.
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Rating: 3 out of 5
Good navigation on the site
First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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Rating: 1 out of 5
I would like you to respond to my last review regarding the mixed dried fruits, thank you
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
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Rating: 4 out of 5
Very good products, no issues with delivery.
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Rating: 4 out of 5
Very satisfied with the care taken in preparing my order, the quality of the spices (especially the vanilla pod and Provence herbs that I was able to test).
Small downside for the delivery time (1 week) but I will surely place other orders. Very good advice on the site
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Small downside for the delivery time (1 week) but I will surely place other orders. Very good advice on the site
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Rating: 4 out of 5
Yes, I am always happy with David Vanilla but here I ordered 100 vanilla pods and there are only 98 in the bag, I noticed it while sharing, what a pity.
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Rating: 3 out of 5
I bought the Mediterranean salted sugar, I am disappointed because I did not find the taste of the grilled caramel from Guadeloupe, it is spicier, we did not feel the sweet taste. However, the other spices are very good.
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Rating: 3 out of 5
Fast delivery, careful packaging, and a free pen. But the products are not as exceptional as the name of the site would have us believe.
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Rating: 4 out of 5
good
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Rating: 2 out of 5
Good products and some less good.....
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Rating: 4 out of 5
Responsive and professional. I recommend.
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Rating: 4 out of 5
Attractive offer but disappointing products.
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Rating: 4 out of 5
Clear site
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Rating: 3 out of 5
Good spices but the names of some products change and cause confusion and duplicate purchases.
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Rating: 4 out of 5
No problem with order/delivery.
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Rating: 4 out of 5
Perfect delivery except for the verbena bag which was open.
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Rating: 4 out of 5
I don't quite understand the referral system, how to use the code?
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Rating: 4 out of 5
The personalized photo before sending the order is a plus and makes you want to receive it very quickly
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Rating: 4 out of 5
the pods really have a nice smell but they are a bit dry compared to the first order
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