The store consistently delivers on product quality and reliability, with many reviews highlighting well-packaged, carefully prepared spices and vanilla that meet or exceed expectations. Customers praise fast delivery, tracking, and the care taken in packaging, including thoughtful touches like little gifts and order photos. Positive experiences emphasize competitive prices, a wide and varied selection, and reliable follow-up, making repeat orders and recommendations common. Overall, shoppers describe satisfying purchases, repeated orders, and strong confidence in the site's offerings.
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Vanilla pods not bad for the price.
I hadn't seen the other qualities = Bourbon EXt
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
Overall satisfied
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
One of the items does not match the presentation (Himalayan salt).
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2022
Disappointed with the seller's response
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
VERY FAST DELIVERY
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
GOOD
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
I received my order on time, but I was disappointed with the size of the pods, they looked plumper in the photo. In fact, they are identical to those found in supermarkets.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
So far I have only tested the vanilla which seems a bit too dry and not fragrant enough.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Satisfied
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
A nice surprise, the vanilla pods are excellent, the other spices will be used soon. To discover.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
The products are good but when you send an email or SMS if you need information, never any response, which justifies my rating.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Overall, despite a small downside due to a questionable and unnatural blend which I have a small reservation about, as usual, it's perfect, I recommend...
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Satisfactory delivery and customer service.
One piece of advice: read carefully because a gift is offered for €69 and in reality, it's offered for €69 excluding tax!
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
Easy for the order, fast delivery and well packaged, very satisfied with my order.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
Order received halfway! No response to my emails. Honestly, go look elsewhere, I prefer to pay a little more and not get scammed!! To whom it may concern
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Response from DavidVanille.com – Spice Hunter
Hello Burak,
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Serious site, good products, fast delivery
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Delivery as expected, very decent product, good quality-price ratio
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Fast delivery. No problem.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2021
Site quite easy to access.
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
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Response from DavidVanille.com – Spice Hunter
Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2022
Very good product, very fast delivery, super, just happiness
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
See my email addressed to David Vanille
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Response from DavidVanille.com – Spice Hunter
Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2022
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
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Response from DavidVanille.com – Spice Hunter
Hello Céline,
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2022
I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.
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Response from DavidVanille.com – Spice Hunter
Madam,
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2021
I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!
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Response from DavidVanille.com – Spice Hunter
Hello Grégori,
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2022
Poor quality vanilla
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Response from DavidVanille.com – Spice Hunter
Hello,
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
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Response from DavidVanille.com – Spice Hunter
Hello,
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2021
Never received my order... and no response
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Response from DavidVanille.com – Spice Hunter
Hello, Your order was shipped on Wednesday, January 5th and received on Friday, January 7th. A mail was sent to inform you. Best regards, David Vanilla
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2021
Items not corresponding to the description
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Response from DavidVanille.com – Spice Hunter
Sir,
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
The navigation is good
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
Package declared as delivered by the company but nothing received! The seller also refuses responsibility! If all small sellers have this type of after-sales service, it's not hard to see the majority of customers turning to platforms like Amazon!!!
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Response from DavidVanille.com – Spice Hunter
Madam,
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Clear site, maybe lacking additional information on product traceability
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Nothing to report. Clear and easy to access
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Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Hans,
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
www.DavidVanille.com
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