Customer reviews of DavidVanille.com – Spice Hunter

Very good product, very fast delivery, super, just happiness

See my email addressed to David Vanille

Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.

I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.

I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!

Poor quality vanilla

the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes

Never received my order... and no response

Items not corresponding to the description

The navigation is good

Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.

Package declared as delivered by the company but nothing received! The seller also refuses responsibility! If all small sellers have this type of after-sales service, it's not hard to see the majority of customers turning to platforms like Amazon!!!

Clear site, maybe lacking additional information on product traceability

Nothing to report. Clear and easy to access

Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.

great

I placed an order of €132 at David Vanille. Upon receipt, 50 vanilla pods were missing. This is a very uncomfortable situation because I have no proof of this absence other than my sincerity. I immediately wrote to DavidVanille to report the problem. I reproduce verbatim their final response: 'Hello, Impossible because of internal videos and photos. We cannot change the mindset of fraudulent customers.' I do not dispute the fact that at the time of the video and internal photos, the vanilla was indeed present. This does not prove that it was still there at the time of the package closure. And in any case, it was not present in the package upon arrival. So, not only did I not receive the paid vanilla, but I am also insulted. This insinuation of being a fraudulent customer is deeply insulting and has really hurt me. I will certainly not forget this affront, which is all the more regrettable because the delivered products are of good quality.

Very little to say about the service: fast, efficient. Only downside: not specifying the reason for the promotion on the beans.

Fast delivery. Impeccable product packaging. The quality of the products seems to be there. Thank you

Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.

Simple site to use

Quality products. Very reasonable prices

Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad

Quality of service and product is top. Plus, there are preservation tips

Very good, order received with a longer delay than expected (8 days) but I was informed beforehand. Also good the SMS with photo to verify the order

Package well received

Loyal customer for the quality of the products and the professionalism of the customer service

Very good products. I recommend

Very satisfied with my order as usual, superb products, too bad Santa Claus didn't give me a nice David Vanilla bag.. Merry Christmas

Enticing promotional price, that's the reason for my order. Average follow-up.

Happy because arrived very quickly at my home

Nothing to say about the site's navigation. However, it would be interesting to have more delivery options, especially for 'small' orders.

I am disappointed with this second order the vanilla pods are dry

Great for a first time

Very good quality, very satisfied

Despite a delayed delivery, the products were delivered quickly thanks to the top-notch tracking from the team. Product very well protected and of very good quality

Very user-friendly site, no issues with my order. A downside just for Colissimo, change of pickup location, but no information on the new relay, in short, 3 lost days.... David was not to blame and kindly answered my questions. I recommend this site, and thank you for the nice attentions, but I won't reveal them....

Your site is good

Good vanilla, too bad the tonka bean was missing from my package

Nice discoveries... order delivered quickly and well packaged