Customer reviews of DavidVanille.com – Spice Hunter

Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.

I appreciated the care taken in following my order as well as the quality gifts accompanying it.

missing 50 grams of banded wood not received!

Good packaging.

I am satisfied with my order that arrived very quickly, well packaged and the product is good, a bit firmer than the previous ones ordered a few years ago in Belgium which were very soft, yours are very well tried in both categories ordered to make Catalan creams and egg flans, very fragrant, following your advice I canned them with a splash of amber rum, I think it's better than the parchment paper I had used (for the Belgians) so very good and I am very satisfied, because I was also surprised to receive an additional gift: a fabric bag and a packet of Tonka beans, nothing to complain about, I will reorder because there are items that look interesting. Christianne for the Tonka beans I cannot rate them as I did not know them and have not used them yet.

I haven't had time to make cakes with vanilla. But it looks good

Good, fast delivery, a small gift with each order.

very functional

I took cocoa beans to try but apart from roasting, I don't know how to use them. Is it possible to accompany the product with a recipe or a recipe link regarding the ordered product?

I discovered this site by following justincooking from my first order and I am very satisfied

Very satisfied

I do not recommend this site, not reliable at all! Order placed on 31/10/2021 and to this day I have never received anything but apparently I am not the only one in this case. The seller did not want to know anything, the only thing he could say was 'delivered is delivered' while no, sorry I received nothing in my mailbox. Do not order on this site.

Nothing to say except good things about the quality of the products, the packaging and the delivery. However, it is not worth promising free shipping from €29 of purchase and not respecting that commitment... €96 of purchase and nothing received... email sent to understand, no response! Almost disappointed in the end!

Impeccable, I have nothing to say for a first time

good site compares the prices of certain products

A lot of choices, interesting prices, fast shipping.

Everything is fine, I like your products. Until the next order

Quality product

Hello, the products are of good quality. However, the order service is not responsive at all, see the messages just after my order.

Fairly quick delivery, ultra-competitive prices on vanilla.

Well-designed site with the story of the discovery process. The offers encourage ordering a little more. Shipping costs/free shipping a bit high.

Still very satisfied with the quality of the spices.
However, the quality of customer service needs improvement. Indeed, during my last order on October 18, there was a small error. I wanted to report it. Unfortunately, after 2 emails and 1 SMS sent, still no response...

I never received my order. I called the seller and they told me they couldn't do anything and that I had to contact the postal service... Money spent on vanilla never received. Disappointed!

Very good,

Very good service

Fast delivery, order of split vanilla pods to make arranged rum but also for good desserts, a wonderful smell upon opening the package. Not disappointed. Thank you!

Well, even if a bit expensive. Would have preferred to have extra pods instead of pepper.

Always satisfied, tracked delivery is top, quality nothing to complain about. Discovery gift always a nice surprise.

Good quality-price ratio despite a few broken and dry pods

I couldn't change the quantity so I had to order two packets instead of one

Simple and clear site

Site rather clear and quite well stocked with various varieties and types of vanilla.

Easy to pay for the order

Clear site with plenty of explanations.

I find the shipping costs too expensive, I would prefer containers other than plastic, small stainless steel boxes for example.

The site is clear and intuitive, you can quickly find what you want.

Very good

Well-made site. And easy to navigate

the delivery never arrived and I received a refund, it's unfortunate because I would have preferred another shipment but well I was refunded.....

The pods are of very good quality but I did not receive my ten free pods (promotion until 27/09), they were in my cart but poof they disappeared during payment and delivery