The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
Serious company: quality products, very well packaged, delivered within the announced deadlines. I will remain a customer!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
The navigation on the site is very easy and the fact that the items are illustrated with photos is nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
Very good communication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
I have already ordered from this site and it's TOP. Delicious vanilla, shiny, well packaged. I recommend it without hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
Great products, variety, careful packaging, good tracking and fast delivery. I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2022
excellent products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
10/10
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Order delivered quickly and correctly. Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2022
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
Perfect order tracking and fast delivery. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2022
Everything is perfect from the order to the delivery tracking and especially the products are of good quality, I love discovering new flavors, so with your spices it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
Perfect! Spices and vanillas of very beautiful quality. I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
My new place for my spices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Very good explanations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2022
It is always a delight to discover my order of vanilla pods... Scents that delight my nose and not just that.... Bravo David!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Very good products. beautiful quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Super product very quickly delivered and of great quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
Very well made site, with product details, we have all the necessary information to make our selection.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
The site is very easy to navigate, received the package quickly and before shipping I received a message with photos of my order to see if it was complete which is not found in other stores I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Perfect like all my previous orders, quality spices!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Always on top! Fast. The preparation and follow-up are just excellent. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2022
Super merchant I recommend and also recommend for myself because I am not at my first order attractive prices and always satisfied with my products photos before sending the package and careful and fast reception
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Everything is well presented, navigation is easy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
A well-constructed site with good product descriptions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
clear site, and speed of order execution.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
your site is great, easy and makes you want to order everything!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
2nd order and not the last.
Fast, good products,...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
Very well designed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
I persist and I sign. I love it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2022
Impeccably prepared and delivered within the announced deadlines.
The text with the photo of the prepared order before shipping is a nice and friendly plus.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
Very good description of the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
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