Customer reviews of DavidVanille.com – Spice Hunter

Hello Yves,
We apologize for this error and have OFFERED you a voucher of 15€ as agreed by phone.
Have a joyful holiday,
Looking forward,
David Vanille

Hello *********,
Thank you for your feedback. The minimum order fee for Europe is 24.90€.
The shipping costs do not cover all of our preparation costs, which explains our policy.
Thank you for your understanding,
Looking forward,
David *******

Hello Thomas, Your package has been delivered to your mailbox with a postal certificate that is valid. As stated in our General Terms and Conditions of Sale: Packages marked as delivered by the post and DHL are not the responsibility of David Vanille. Only the customer service of DHL and Colissimo reachable at 3631 can respond to your complaint. If these conditions are not accepted by my customers, they do not place an order. Please note that these conditions comply with the legislative framework of e-commerce in France and Europe. Regarding the delivery time: Your order was placed on Saturday, carefully prepared, and sent on Monday afternoon. It is that the post due to confinement and a decrease in employees (COVID 19) had a longer processing time than usual. In less than 96 hours, your order was delivered. Here is your message:

Hello, We offered you two solutions: a refund or a shipment with your next order. You preferred the refund which was made within 5 minutes of receiving your email. The Pink Berry Pearls were offered to you :-) Please excuse us once again for this order error. Looking forward to hearing from you, David Vanilla.

Hello Catherine,
I just checked, an email was sent to you on Tuesday the 27th at 00:49 by Colissimo, the site indicates 'email opened'.
Here it is in copy:

Hello,
Your Colissimo No. 6M1767978..... entrusted to David Vanille is on its way.
It is currently in transit on our logistics platforms to be delivered to you on Wednesday, October 28, 2020*.
As soon as your package arrives at the pickup point or at the Pickup Station you chose, you will receive an email indicating where and how to collect it.
I am sorry if you did not read it.
Have a great weekend,
Best regards,
David

Hello Baptiste, Thank you sincerely for your feedback, here is the vanilla you chose: Description: 80 pods of Dry Vanilla 10-13cm S - Papua New Guinea Category: vanilla-pods The dry vanilla is not a wild gourmet vanilla. It is recommended for making arranged rum and homemade extract mainly. You will have a better idea of its quality by making a syrup after maceration. Looking forward, David Vanilla

Hello Nicolas, Please excuse me for this order error. As stated in my T&Cs, I offer either a refund which was your case or resending the missing products with a future order along with some gifts. Have a great day, Best regards, David

Hello Laurent,
Thank you for your feedback. I am currently in summer clearance, hence the out of stock of several references.
Have a nice day,
Looking forward,
David
www.davidvanille.com

Hello Bruno,
Thank you for your feedback. The shortages are due to current stock depletion on vanilla pods and spices.
Thank you for your understanding,
Looking forward,
David

Here is my response to your email, I took care to understand and respond to you very quickly: Hello, You ordered for the first time "gourmet Tahitensis vanilla aged from Papua +14cm". Here is the link, this reference is out of stock: https://www.davidvanille.com/fr/gousses-de-vanille/97-vanille-tahitensis-gourmet-papouasie-nouvelle-guinee.html You then, for your next two orders (of dry vanilla, one first received and one order made again later), bought 20 pods of "dry vanilla from Papua", this reference: https://www.davidvanille.com/fr/gousses-de-vanille/248-20-gousses-vanille-seche-papouasie-nouvelle-guinee.html These two vanilla pods are completely different. You made a mistake with the vanilla during your purchase. Please take the time to read and compare the sheets. You will see that the difference between a gourmet aged Tahitensis vanilla and a dry vanilla from Papua is well explained. I can't do better than to put the word "dry" in the title for the second one. If you take the time to read my product sheets, some pods are much more fleshy, soft, and fragrant than my dry vanilla from Papua. The price is also different. When you received your first 20 dry vanilla pods, I did not have this reaction. You even reordered some a few days later. Best regards, David

Hello,
I just looked at the tracking of your order and the photos of the vanilla sent.
The pods are mostly 17cm, the pods are beautiful and fleshy.
The moisture content of a vanilla pod is not an indicator of quality (32% for your vanilla). The vanillin content, the aromatic amplitude, the result in pastry is the most important.
If I show you the same vanilla, the same batch at 36%, do you think the quality will be better?
Your resulting vanillin content will be lower as it correlates with moisture/vanillin/batch.
Best regards,

Hello Emma,
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David

Hello Roselyne,
You purchased this vanilla:
10 pods of Dried Tahitensis Vanilla 10-13cm S - Papua New Guinea
Indeed, the vanilla pods are dry as explained in the title.
The Gourmet aged and Bourbon Gold vanilla pods are much more moist, oily, and fleshy.
Have a great weekend,
Looking forward,
David

Hello Franck, We have made a complaint for your package. According to our terms and conditions: If a package is stated as delivered by my carrier, La Poste or DHL, no recourse will be possible! Packages stated as delivered by La Poste and DHL are not the responsibility of David Vanille. Only DHL customer service (reachable at 0 809 40 02 13) and Colissimo (reachable at 3631) can respond to your complaint. Best regards,

Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly ;-) Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.

Sir, Once is not customary, I will take the bull by the horns! It is quite incredible that a customer comes to complain after not following my preservation advice. After explaining to me that you sterilized your glass tubes to tell me that it is my aging that is to blame, I wanted to show you that this is impossible. Therefore, I sent you my microbiological analyses, pesticides, and vanillin content of my batch by email. Upon reading these analyses, seeing that my pods are of exceptional quality, without germs, without pesticides, and with significant vanillin content, you still want to complain? Very well. If you do not follow my preservation advice, calling them

Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,

Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David

Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David

Thank you sincerely for your order, your feedback, and your encouragements ;-) I will do my best to improve the mobile version.
Have a great day,
Looking forward,
David

Hello Anne,
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.

Hello Pierre,
I am very surprised by your opinion but remain open to every remark. I just looked at the MMS sent during your order. The pods are stabilized at 32-35% humidity, the notes are intense: cocoa, caramelized, indulgent, vanilla. Length of the pods 16-18cm. A humid vanilla at +35% is not a quality factor but rather the opposite.
The jute bag is simply "a gift offered" to keep the hermetic sachet protected from light and optimize the preservation of your Bourbon Gold vanilla pods from Madagascar.
Thank you in advance for your understanding,
Best regards,
David Vanille

Hello Laure, Thank you for your feedback. I have renegotiated all my prices with my vanilla collectors with a 'transparent' newsletter to inform my clients. To accurately meet my clients' needs, I have created a format of 10, 20, and 40 pods for Bourbon Gold vanilla from Madagascar, Papua New Guinea, Uganda and only offer vanilla in 500g format beyond that. Please note that spices will return in a few months. Expect to discover 'off the beaten path' spices starting in September. It was impossible to manage all the sourcing, sampling, importation, control, promotion, sales, and shipping in a 24-hour day at the beginning of this year. Thank you for your understanding, Looking forward, David Vanilla

Hello Marie Line,
You rated the spices and overall review between 2 and 3/5. Could you please explain your opinion in more detail?
Thank you in advance,
Best regards,
David Vanille

Hello Audrey, The information is available to the left of the photos and below. Each site has a different ergonomics. I chose simplicity. Spices and vanillas that go off the beaten path, a simple site that resembles me, a fluid ergonomics. Thank you in advance for your understanding, Looking forward, David Vanilla.

Hello Anne Marie,
Can you suggest solutions to better meet your expectations please?
Thank you in advance,
Looking forward,
David Vanilla

Hello Gilles, As I replied to you by email, my selections have a rare intensity thanks to a long aging. We can always do a simple demonstration. Take 1 kg of extraction vanilla (Papua extraction type or Bourbon Gold aged) and the same quality in development at 35% humidity (which is 50% fewer pods per kg but much larger because more humid). Ask your client for the best. The preference will always go for the extraction vanilla not yet fully aged. Should I sell a more humid vanilla to my clients, highlight a softer price per kg and offer it as black vanilla? Of course not. It is difficult to explain that a well-humid and large vanilla is not necessarily a guarantee of quality. Too often, vanillas sold as black vanillas are vanillas that lack aging with a humidity rate that decreases in a few days. Currently, the kg of vanilla is negotiated around $600-700. To guarantee you aged vanillas in the long term, David Vanilla will focus on purchasing extraction vanilla as in the photo. Extraction vanilla, pods much drier than black vanilla, an intense nose. Today, what was previously despised by the market is part of the noblest lots. Obviously, there are many more pods in a kilo of extraction vanilla than in a kilo of so-called black vanilla. This will allow me to maintain an attractive pod/price ratio for my loyal private and professional clients. The most important: the ratio of vanillin content to dry matter is much higher than that of black vanilla regardless of its origin. Vanilla pods thus offer a more pronounced and

Hello Anne and Dominique, Thank you sincerely for your review. Being excellent, I thought you would give me a score of 5/5 ;-) I hope the gift pleased you, Have a nice day, David Vanilla

Hello Edith, You purchased 25g of Bourbon Gold Vanilla and received 15 pods. On the site, it is marked: "50g" of Bourbon Gold +11cm equals about 25-30 pods. So you did receive the number of pods marked on DavidVanille.com at the highest division :-) I hope you appreciate the aromatic quality of my vanilla pods. Thank you sincerely for your order, Looking forward to it, David Vanille.

Hello David,
For the Bourbon Gold vanilla 10-12cm, the pods are of small caliber but the customer has the choice between Bourbon Gold vanilla 10-12cm to have a significant pod ratio, Bourbon Gold vanilla +13cm, and Bourbon Gold vanilla aged 14-18cm. The longer the vanilla, the better its quality and the fewer pods there are.
For the Uganda - Rwenzori Gold vanilla, it is clearly stated in the description that it is a

Hello Anita,
Thank you for your review.
In 2013, the price per kilo was around 53 euros. Five years later, you need to count more than 650 euros for a Bourbon Gold vanilla from Madagascar. Other countries have followed suit and it is very difficult to find vanilla. Currently, there is a significant crisis in the market.
Thank you sincerely for your understanding,
Best regards,
David Vanilla