Customer reviews of DavidVanille.com – Spice Hunter

Hello Lucette,

Thank you for your message.
A small note error, it happens... even the best recipes sometimes need a little adjustment. We especially appreciate your "Very good" which makes us happy!

Thank you for your trust.

Looking forward to it,
The DavidVanille.com team

Hello Françoise,

What a pleasure to know that you are very satisfied.
Thank you for your trust and for this lovely feedback that encourages our entire team to continue offering you wonderful gourmet discoveries.

Looking forward to it,
The DavidVanille.com team

Hello Maryse,

Thank you for taking the time to share your opinion with us. We are quite surprised by your feelings regarding this vanilla, as the Bourbon Gold from Madagascar is a vanilla of good quality, appreciated especially for its cocoa and buttery notes.

The aromatic intensity can, however, vary depending on the preparation and the quantity used. We hope that your future uses will allow you to appreciate its aromas even more.

Looking forward,
The team at davidvanille.com

Hello Sylvain,

Thank you for taking the time to share your opinion.

The Tahitensis Vanilla from Ecuador S is indeed a vanilla with a low moisture content (18 to 25%), as indicated in its description. Its texture is therefore naturally drier and may seem more brittle.

On the other hand, it reveals after infusion a very beautiful aromatic palette, with delicate fruity and floral notes that embody the character of this wild and rare vanilla.

Looking forward,
The DavidVanille.com team

Hello Sébastien,

Thank you for taking the time to share your opinion. We are delighted that you enjoyed the vanilla and tonka beans. Regarding the banded wood, we understand your disappointment and will pass on your feedback to improve our products.

Best regards,
The team at DavidVanille.com

Hello Mélodie, We checked the preparation of your order and all the products were indeed present. We advised you to check under the flaps of the cardboard or in the wrapping paper, as the bags can slip in there. We have not received any feedback from you after our previous message.

The qualities, the characteristics of Bourbon Gold vanilla are there! No matter the size even M, you will discover a marvel! Thank you Jean Luc

Hello Vanessa,

Thank you for taking the time to share your feedback. We are sorry to hear that the pepper did not meet your expectations in terms of fragrance. Your feedback is valuable, and we will continue to work to improve the quality of our products.

Best regards,
The team at DavidVanille.com

Hello Josiane,

Thank you for your comment which makes us happy.
It seems that your little star has taken a different path than your message. Don't worry, we mainly remember your satisfaction and will be delighted to see you again during your next order!

Looking forward,
The DavidVanille.com team

Hello Gérard,

Thank you very much for your feedback! The Black Gold Pompona Vanilla "GRANDIOSE" truly lives up to its name: these are extraordinary pods, with really impressive dimensions. Depending on the harvests, their width and volume can indeed vary slightly, but they remain selected in this exceptional XXXL category.

We understand that the "wow" effect of the photo makes you want to find exactly the same pods in the bag. Nature always keeps a little bit of surprise!

Looking forward,
The DavidVanille.com team

Thank you!

Hello Cécile,

Thank you for your feedback. We apologize for this delivery experience. When ordering, several carriers and options are offered, with or without delivery fees charged to the customer, so that everyone can choose the solution that suits them.

Looking forward,
The team at davidvanille.com

Hello Yaelle,

We are delighted that you liked the quality of our products! Thank you for your trust and for this wonderful appreciation.

Looking forward,
The team at davidvanille.com

Hello Benoît,

We understand your comment regarding the number of bags received. For these two references, the packaging in 25 g is clearly indicated on their product sheet before ordering. This format allows us to keep the products in good condition and to offer the desired quantities. However, we do take your comment about the practical aspect of several small bags into account.

Looking forward,
Isabelle - Customer service davidvanille.com

Hello Karine, the Lac Victoria vanilla from Uganda is a dry vanilla. The product sheet on the site specifies its characteristics and indicates that once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence,

Hello Jessica,

Thank you very much for your order and for your message.
The Lac Victoria vanilla is a naturally dry vanilla, as indicated in the product description on our site. This particularity gives it several qualities that we particularly appreciate at David Vanille: it offers an intense and concentrated aroma and a firm texture, and we are convinced that you will not be disappointed with this product.
These pods can be rehydrated in a jar with a splash of rum or used directly in your preparations for infusion.

We hope you will enjoy using them.
Best regards,
Isabelle

Hello Marion,

We are sorry that the vanilla did not meet your expectations. You had chosen a drier variety, which nonetheless has a beautiful aromatic range and pleases many customers. Since vanilla profiles are very different, their appreciation is also a matter of personal taste.

Best regards,
Isabelle - Customer service davidvanille.com

Hello Annick,

Thank you for taking the time to share your opinion.

You have chosen two varieties of vanilla that have a naturally reduced moisture content. It is also clearly indicated in the description of each product that these are vanillas with a dry texture.

These vanillas are particularly suited for infusion to make delicious creams, ice creams, rice pudding, or other desserts, where they reveal all their aromatic richness.

Each variety of vanilla has its own characteristics. It is therefore important to choose it according to the intended use.
We remain at your disposal to assist you in your choices.

Looking forward,
The DavidVanille.com team

Hello Jeremy,

The cashews offered on our site are indeed cashew pieces. The photo shows the product, but since it is a natural product, the size and shape of the pieces may vary.

We are sorry if the presentation seemed different from what you expected.

Best regards,
Isabelle - Customer service davidvanille.com

Hello Catherine,

Thank you very much for taking the time to share your feedback and highlight the quality of our products.

We are sincerely sorry for this oversight during the preparation of your order. Our packages are prepared manually, and unfortunately, an error can occur.

As it was a complimentary sachet, we preferred to proceed with a refund of its value rather than incur higher shipping costs than the value of the gift.

Looking forward,
The DavidVanille.com team

Hello Nour, The downgraded vanilla has a dry texture but is very aromatic as we specify on our site. Once rehydrated, the pods will triple in volume, releasing exquisite notes of warm, enveloping, and elegant vanilla.

Hello Jannice,

Thank you very much for your message and your positive feedback. We are happy that your experience at David Vanille met your expectations.

Best regards,
Isabelle - Customer service davidvanille.com

Hello Annie,

A big thank you for your feedback.

We are very happy to know that your order has fully satisfied you. Every day, we put all our expertise and passion at the service of our customers to offer them high-quality products.

Looking forward to seeing you soon on our site.
The DavidVanille.com team

Hello Denis,

Your loyalty and recommendations to your friends and family particularly please us. Knowing that you appreciate our products as much as the care given to your orders is a great motivation for the entire team.

Best regards,
Isabelle - Customer service davidvanille.com

Hello Jonathan,

Thank you for your order and your support.
You chose the Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams.

If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.

For preparations requiring a fattier and softer vanilla, we recommend the Bourbon vanilla from Madagascar or the Black Ebony vanilla from Uganda. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.
We are sorry that the Lac Victoria vanilla does not fully match your feelings. As with any vanilla, it is important to choose your pod according to the intended use.

Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.

Looking forward,
Isabelle

Hello Eric,

Thank you for taking the time to share your feedback.

We are sincerely sorry for the errors encountered during the preparation of your order. Each shipment is prepared manually with the utmost care, but despite all our vigilance, a mistake can unfortunately slip through.

We take your comment into account.

Looking forward,
The DavidVanille.com team

Hello Jeanne Marie,

The texture of this vanilla is well specified in the product description, where all the information is provided before purchase. It is indeed a drier vanilla, which may explain your feeling. However, we are pleased that the rest of your order has satisfied you.

Best regards,
Isabelle - Customer service davidvanille.com

Hello Léa,

Thank you for your order and your support.
We have taken note of your message left on the Avis Garantis site.

You chose Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams. The pods are fine, elegant, and allow for the release of subtle aromas.

If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.

For preparations requiring a fatter and softer vanilla, we recommend Madagascar Bourbon vanilla or Uganda Black Ebony vanilla. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.

Furthermore, regarding vanilla caviar, it is composed solely of vanilla seeds, while vanilla powder is obtained by completely grinding the pod. Vanillin is mainly found in the pod's shell, not just in the seeds, which explains the difference in aromatic strength between caviar and powder.

We are sorry that Lac Victoria vanilla does not fully meet your expectations. As with any vanilla, it is important to choose your pod according to the intended use; do not hesitate to store it in a jar with a bit of rum to regain its softness and develop its volume.

Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Annie,

Thank you for your order and your support.
I also thank you for leaving us a very positive review, a sign of your satisfaction.

However, we noticed that you gave a rating of 1, which corresponds to dissatisfaction. I would like to send you a modification of the review so that you can adjust your rating according to your real feeling. For your information, the rating is generally as follows: 1 = not at all satisfied, 4 or 5 = satisfied or very satisfied.

This modification will allow us to avoid your positive review being penalized by a bad rating.
Thank you very much for your understanding.

I take this opportunity to present, on behalf of the entire David Vanille team, our best wishes for 2026.

Best regards,
Isabelle

Hello Céline,

I have taken note of your review on the Avis Garanti site and I am sorry that you are not entirely satisfied with the Lac Victoria vanilla.

This is a vanilla with powerful aromas, ideal for flavoring your preparations, especially when infused in milk or in desserts.
As indicated on our site, this is a dry vanilla, resulting from its maturity and a long aging process, which allows it to develop its aromas.

To fully enjoy these pods and regain a softer texture, you can place them in a jar with a bit of rum. Within about ten days, they will rehydrate, develop their volume and flexibility, and allow you to use them more easily, getting closer to your expected feeling of a classic vanilla pod.

If you want a fatter and softer vanilla, you can direct your choices towards Madagascar Bourbon vanilla or Uganda Black Ebony vanilla, which have a higher moisture content and a more oily texture, more in line with the image one has of a soft vanilla.

However, we want to assure you that Lac Victoria vanilla remains a very beautiful vanilla, and you will not be disappointed by the strength of its aroma when you use it in infusion or in your preparations.

We remain at your disposal.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Richard.
Our product sheet clearly states that these are broken cashews, and that is precisely what we shipped to you.
If you thought you would receive whole cashews, I understand your disappointment, but the description on our site was very explicit on this point.
Best regards.