Customer reviews of DavidVanille.com – Spice Hunter

Products not qualitative

Hello, I allow myself this negative review because my experience with your products was unfortunately very disappointing. The main disappointment was the quality of the vanilla. Despite the more than positive reviews on your site about your pods, I found myself with particularly dry pods, on the verge of being brittle. The dryness of the pods directly impacts the quality of the product and its aromas. Having already ordered from other suppliers, I was used to receiving fresh and well-oiled pods, unfortunately this was not the case with your products. One pod in one of the packages was even damaged, you can see it in the attached photos. As for the pistachios, they hardly do better than the vanilla, they are soft and lack flavor. Please excuse me for this negative review which may be unpleasant to read, I agree, but given the comments on your products, my expectations that arose from them, as well as the comparisons I can make with products from other competitors, I can only be disappointed by this first experience. I prefer to go back to other suppliers whose product quality has convinced me while remaining reasonably competitive with your prices. Thank you for your understanding and good continuation.

Taste and appearance different from the image and the promise of taste

Very correct service

Hello, it's hard to give you my opinion because my order never arrived, I keep chasing the carrier, so for now I remain on my first experience which is very good. However, I sent you emails and never received any response, and let's not talk about reaching you by phone.

Vanilla rum infusion that tastes like neither, meat base containing only salt without taste, unacceptable

Everything was perfect except the quantity I received 900g of downgraded vanilla instead of 1kg of downgraded vanilla

I am disappointed not to have received a response to several messages I sent asking one thing: 'How can we proceed to obtain the best flavors of vanilla pods?' I still have not received a response on this subject but I receive promotional offers by email every two or three days. For me, the site davidvanille.com is just business

Delivery OK disappointing vanilla gift

Correct site

I still don't have my order it's unacceptable

Quality products at very reasonable prices, however, a big downside on the packaging... I ordered 200g of several products and each time I received 10 individual bags of 20g... having at least 100g bags would help limit plastic use!

Very good site. Unfortunately, does not deliver to Switzerland.
It was written that if I subscribed to the newsletter, delivery would be free, whereas in reality I still paid for it.

Problems on the site that have been resolved.

I only give 2 stars because I am very unhappy regarding the delivery the delivery person left my package at another pickup point and not at the one I had chosen I think David Vanilla should be more rigorous regarding deliveries and ensure that the delivery person drops off the package according to the customer's choice who is the boss the delivery person or David Vanilla???? therefore I will no longer place orders on this site I do not want to relive the same situation unfortunately because there is a choice on this site thank you Mrs. Wissang

I ordered several packets of vanilla bought in July 2024 with a shelf life until 2026 and of course unopened. I reported that several packets of vanilla are starting to mold and no response from customer service!!!

Dried vanilla pods, please vacuum pack them

Fast delivery, but the herbal teas are of poor quality. Disappointed, I did not have this problem with the first purchase.

I was very disappointed. I received dry pods.

The site is good, many products but not clear on the downgraded vanilla pods that are cut.

A lot of talk and especially inconsistency and change of opinion depending on the products offered.... so it's business but little competence... The last one is always the best and exceptional...

It seems to me that the site lacks clarity.

Hello, very disappointed with my order of downgraded vanilla which has neither taste nor smell.
I don't even know what to do with it.

The spices and vanilla are of quality. However, the delivery was not simple. GLS changed my delivery location without notifying me and the package had been opened (fortunately nothing was missing).

The site is very good, unfortunately, I am forced to make a purchase of €30

A bit disappointed with the quality, especially the so-called gift which seems to be more of a way to get rid of a batch of moldy vanilla. (see the photo)

After checking my order, 10 vanilla pods were missing. I contacted customer service, they didn't want to know anything. Supposedly they checked my order via camera and supposedly it was complete but I would like to know how they can verify an order by camera and know that this particular package is mine. Impossible. I sent a photo of my received order and it was indeed incomplete. The sales conditions were not respected. I therefore canceled my account and will order my vanilla pods elsewhere because it is not serious at all. The least they could do is apologize but the customer service person was aggressive so I no longer wish to help David Vanilla and I do not recommend this site

1 Too much plastic
2 The Ugandan vanilla seems to be several years old, Archie is dry. I think you should put the harvest year so we can better choose the quality without imagining it based on the price.
Other than that, I am satisfied with my purchase.

5 stars for the site but 1 star for the delivery by GLS which was very delayed and required a change of delivery location. And 5 stars for Nadine who did her best with a smile!

Order of Vanilla and spices: Top products and fast shipping as usual.
Big disappointment with customer service ...
On my order, I ordered 200 pods of Brown Ugandan Vanilla "Lac Victoria" M (20 packs of 10 pods).
As usual, I receive an email with photos of my prepared order. Only upon receipt do we notice with my partner that one pack of 10 pods is missing. I sent an email to customer service who has still not responded to me to this day regarding this missing product.

Forget the promotional gift, and responds that I ordered too early, that the promo started on the 25th while Justin Cooking had the promo on the 24th. She even seemed surprised by this off-topic response... Anyway... the vanilla is beautiful but the seller doesn't care about complaints.

Order not received after a month and a follow-up, but the cost has been debited from my account... Scam??

Zero

I didn't like the vanilla pods.

The vanilla is good and not too expensive. However, the pistachios are very average for the price, they are a bit soft as if they had absorbed moisture.

Very good product. Fast shipping. It is however very unfortunate that we cannot order what we want without a minimum order amount!...

Nothing to report.

Allows to restrict your order and in the end does not refund you the entirety of the restriction.

I ordered 100g of green tea and received 4 sachets of 25g in plastic!! It didn't smell good at all and too much plastic packaging - I won't order again.

First order and very disappointed because my order was incomplete, I am missing the 3 packets of vanilla pods, after calling to explain the problem, they did not want to send them to me even though it was paid for.