The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
DHL informs merchants that unpaid commercial invoices prevent the shipment of goods. The store did not respond, so I provided the documents myself and the goods took a month to arrive.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
For the first time, really disappointed, a torn bag, all the bags sticky. I sent an email directly, remained unanswered. I didn't want to leave a review, but you prompted me! I will not order again during sales!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
Nice site. Order shipped quickly
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2024
The spices are of quality, but I am disappointed with their new packaging. There are no more resealable bags and it really lacks to preserve the products…
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
I couldn't enter the referral code and my friend couldn't enter my referral code either. So really disappointed :(
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2024
No contact with customer service who didn't even get back to me. My referral code didn't work, I was told to wait to order, but the promotions were ending that same evening, so I ordered without my referral code. I sent an email of dissatisfaction and was replied with 'too bad for you' basically... not even a commercial gesture, not even a vanilla pod as compensation or anything. I am very disappointed and now I will order my vanilla elsewhere. Too disappointed with customer service
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
We have checked and the referral code works fine. When creating your account, it was not entered.
We cannot validate referrals for our customers once the account is created.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Good site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2024
Quite mixed regarding the problem encountered, which in the end was resolved by pushing me a bit to place a new order. Next time will be better.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
This time I am disappointed, I ordered 10 saffron pistils and was told there was a stock shortage. I immediately made myself known and was refunded. How can there be a shortage when the order is validated and paid for? Moreover, I incurred shipping costs for two (I had made a large order at the beginning of January) items that I had taken as an accompaniment and which I did not need immediately.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
So far, my orders have gone well. I haven't used all the products but I am satisfied with those I have already used.
The packaging is a bag that could be improved because it's not obvious to transfer spices like vanilla powder into your small containers. Depending on the powdered spice, a good part remains stuck to the bag or is retained by the closing 'clip'.
On the other hand, 3/5 because the navigation on the site needs to be reviewed. The promotion pop-up that appears after a few seconds on each page is really, really very annoying! I had already reported this during an order but nothing has changed.
From an IT point of view, it doesn't take 107 years to change this behavior. We had the ad once, that's enough! No need to see it appear on all the other pages. At most, display a small square or a discreet banner with the promo info but not a pop-up on every page.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
You are right and we are working on it with a new solution starting March 2024.
What seems simple is not always so obvious on certain modules ;-)
Thank you for your understanding.
Looking forward,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
I sent an email regarding my order because the two curry sachets were poorly packaged and spilled in the box. I did not receive a response.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Satisfied with the products but disappointed with the packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
I still haven't received my bonus, more than 8 euros have disappeared, I looked where I was told to look and nothing at all, they say they will call me back and no one calls back, I am not very happy about all this
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
3/5 when we replied to you more than 15 days ago, it's incomprehensible.
See our response from January 22 at 7 am:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding."
Best regards,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2024
Hello,
We had seen many positive reviews so we decided to order.
We ordered 100 pods, the pods are very well packed in airtight bags.
They have a lot of seeds but I am disappointed because in cakes, desserts we do not feel the taste of vanilla, it's really a shame because that's all that gives flavor in desserts.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2024
I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Marcel,
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
-
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order of spices was perfect.
Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Alycia,
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Antoine,
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2024
Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Fast shipping and super packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2023
Package did not arrive
Contacted support 3 times without success
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2023
Complete order but one bag of ground coriander was torn, little loss of powder and the quality still seems good so no follow-up needed.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2023
Still haven't received my order after 1 month (the other orders went well?).
That's why I'm giving 2 stars for this order.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2023
Delivery on December 1, 2023, everything is perfect as always except for a packet of genmaicha tea with a best before date of 31/12/2023. Even if it's 'preferably before', it's a gift for Christmas and it's a bit awkward. The person who will receive it might think I've had this at home for ages... In any case, I think this product has been in stock for some time at David Vanille, (all other products have dates ranging from December 2024 to December 2026...) I hope this is an error and that it won't happen again because the products received so far have always been of excellent quality.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, We replied to you the same day just 45 minutes after your email (response - 29.11.2023 - 11:35). Our employees wear caps and blouses in our workshops in Uganda (vanilla cuts). Unfortunately, a hair was found in your package. I therefore offered to give you a credit on this bag while apologizing. All our batches are checked 3 to 5 times on site, 2 to 3 times in the workshop. This type of issue happens rarely. Meanwhile, we have not received any response to the one we sent you urgently. What response would you have liked? Best regards, David Vanilla
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Very disappointed not to have received samples or a small gift like I did with my first order which I appreciated, especially for an amount like that.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Frédérique, You benefited from a 10% discount thanks to a promo code but also from FREE shipping. At the same time, you accumulated 5% of your cart on your loyalty account for your next order. We no longer send gifts because many customers were not satisfied with them. The new loyalty program allows us to thank our customers' loyalty but especially to let them choose a pleasure gift for the next order. You just need to convert your balance in your customer area to benefit from it. We do our best for our customers but must remain profitable to continue the adventure. Thank you for your understanding. Looking forward to it, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2023
The quality of the spices is not worth its price... it is very expensive for mediocre quality that can be found in any ordinary spice store. Way too expensive.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, There are several corrections to be made to your review. Cheaper? I have traveled a lot and if I have learned one thing, it is that cheap costs dear. Find better - Mediocre quality? We are not resellers of low-priced packets, we do not put flour in our blends. There are only certain neighborhoods (previous modified review) where you can find cheaper, look on Google if finding 'cheap' is child's play. Sourcing: We work with more than a dozen countries, it is our job, not an importer of speculative tonnage that we store for years to end up in small 'cheap' packets. Mediocre product quality: We work with the latest harvests. It is almost impossible nowadays to find similar freshness and a team of enthusiasts who select as close to the plantations with all the logistics and associated costs that this entails. We are counted on the fingers of one hand in France for this type of range. Best wishes, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
Fast delivery with photo tracking via SMS. But unfortunately no next order.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Vincent, Can you explain to us why please? Thank you in advance, David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2023
Very interesting prices, especially on vanillas, but regarding what I ordered, the aromatic is much less powerful than a 'standard' vanilla found in supermarkets, you should know that. Also, the infusion time differs on the label and on the site, I was surprised the first time with my tea which was undrinkable. A bit disappointed also with the smoked pepper. However, delivery was very fast and careful!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2023
Really disappointed, I will not order again
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Eric,
We invited you to return the reference (unopened bags) and you refused.
Thank you for your understanding.
Best regards,
David
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2023
I have already answered.... Very disappointed with the vanilla pods.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2023
Package damaged upon receipt with missing products. Very uncooperative merchant who demanded a complaint to be filed and refused to refund the missing products. Avoid if you are looking for a professional and accommodating merchant who does not question the honesty of their customers. The General Terms of Sale border on illegality.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2023
The site is ergonomic, it is pleasant to navigate and very nice to find advice and recipes. If I have a complaint, it is the lack of transparency. Among the mixed spices (curry, marinade or barbecue mixes...) the composition is sometimes very vague 'spices'. It's a shame, especially for allergic people who need to be careful.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, allergens are highlighted as required ;-) Looking forward, David
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
I am very disappointed with the quality of the vanilla pods. It was indeed specified that they were classified pods. But for a specialized supplier, it's not at all what I thought. Even at reduced prices, it should be noted that they hardly have any taste. Disappointing
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Xavier, The pods you received are classified because they are overripe (often split), some are broken. The vanillin content of the batch is about 1.6%, similar to many origins sold by our competitors... much more expensive but yes, visually nicer. Regarding the price, it is ridiculous, when you bought a kilo of vanilla for 99€, you will notice that we offer the best price in the US and Europe for this quantity. These batches allow us to value the entire harvest of our producers. Being a "real" specialist in my field, I know very well what a customer thinks is a "good" vanilla. The other side of the coin is quite different, the industry buys 90% of the red "classified" vanilla of this type. Why? Because the vanillin content per kg of dry matter is much more interesting than all the pods on the market. Once rehydrated in a base of alcohol or milk (infusion at 90°C + sugar + rest 24h), the pods offer all their aromatic qualities. The vast majority of our customers are "blown away" by the quality of our classified vanilla (see our reviews). When a store sells 2 pods between 6 and 10€, here the cost price of these 2 pods per kg is 0.19€/pod. Every day, I "push myself" to offer the best quality at the best quality/price ratio. Vanilla is my life and even these classified batches breathe quality. To finish, our pods have already received 165 reviews with a rating of 4.8/5. Thank you for your understanding, Best regards, David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
The tea packaging is not practical at all. Previously, the bags were resealable, now an order of 100g of tea is dispatched in 4 bags that cannot be preserved once opened. The vanilla has no taste, I am very disappointed, I don't think I will order again.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Marie-Christine, We have created new tasting formats of 20g or 25g depending on the references. When sending 100g, we send 4 bags based on 25g. The price of packaging has tripled in 3 years, we wanted to simplify it so that it is recyclable, airtight, and always meets food standards. The result is that we can offer teas at very attractive prices so that our customers can discover our collection. The red vanilla pods are dry vanilla pods that need to be rehydrated to develop their aromas. This same vanilla represents 90% of the world's vanilla sales (clients such as flavorists, ice cream makers, etc.) We will soon offer glass packaging so that our customers can have a choice. Thank you for your understanding. Looking forward, David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
The vanilla pods were split, is that normal?
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Marie, You bought 20 pods of: RED BOURBON VANILLA SPLIT FROM MADAGASCAR M "SAMBAVA". The pods are overripe and as described in the title split. Thank you for your understanding. Looking forward to it, David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2023
Hello, a bit disappointed this time because I was missing an item, of course I sent a message and I received this item very quickly and I was used to receiving a little gift in my package and nothing especially since I sent you customers who ordered unfortunately I did not see for the sponsorship I hope the next order will go better if there is an order Good day
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Véronique, We will soon offer new items for our customers to choose a gift with their points. A newsletter will be highlighted at the launch. Thank you for your understanding. Looking forward to it, David
We use cookies for audience measurement and improving user experience.
English 