The store consistently delivers on product quality and reliability, with many reviews highlighting well-packaged, carefully prepared spices and vanilla that meet or exceed expectations. Customers praise fast delivery, tracking, and the care taken in packaging, including thoughtful touches like little gifts and order photos. Positive experiences emphasize competitive prices, a wide and varied selection, and reliable follow-up, making repeat orders and recommendations common. Overall, shoppers describe satisfying purchases, repeated orders, and strong confidence in the site's offerings.
First and last order.
No vanilla in my box but it must have surely vanished.
Non-existent after-sales service.
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Response from DavidVanille.com – Spice Hunter
Madam,
Your vanilla packets appear in the photo of your order and on the cameras.
You wanted to smoke us out, we do not accept lies as we are not at fault.
This is a first among thousands of orders. There is still some level of stupidity.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2024
Original products, good quality. Fast delivery and careful packaging.
Only downside, this way of continuously offering different promotions is frustrating. The day after my order, there was a 20% discount on the entire site. I always feel a bit like I bought too expensively and at the wrong time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
The spices smell good! And taste good for those we have opened. However, we do not see the composition of the products (for example, for dried and candied fruits, we do not see the ingredient sugar). Moreover, some product titles are not explicit enough (for example: dried strawberries lack the information in the title that they are also candied).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2024
I regularly order vanilla as I am a passionate pastry chef. I often test different suppliers and I came across Davie Vanilla. I ordered various products pods, extract, and powder and I am quite disappointed. little aroma comes out of the products. Maybe I got a bad batch?! Over 70€ of products.. I will not reorder.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2024
a few problems
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2024
One of the products was poorly packaged and the product leaked in the package... a bit disappointing. Prices are starting to get very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
DHL informs merchants that unpaid commercial invoices prevent the shipment of goods. The store did not respond, so I provided the documents myself and the goods took a month to arrive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
For the first time, really disappointed, a torn bag, all the bags sticky. I sent an email directly, remained unanswered. I didn't want to leave a review, but you prompted me! I will not order again during sales!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
Nice site. Order shipped quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2024
The spices are of quality, but I am disappointed with their new packaging. There are no more resealable bags and it really lacks to preserve the products…
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
I couldn't enter the referral code and my friend couldn't enter my referral code either. So really disappointed :(
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2024
No contact with customer service who didn't even get back to me. My referral code didn't work, I was told to wait to order, but the promotions were ending that same evening, so I ordered without my referral code. I sent an email of dissatisfaction and was replied with 'too bad for you' basically... not even a commercial gesture, not even a vanilla pod as compensation or anything. I am very disappointed and now I will order my vanilla elsewhere. Too disappointed with customer service
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Response from DavidVanille.com – Spice Hunter
Hello,
We have checked and the referral code works fine. When creating your account, it was not entered.
We cannot validate referrals for our customers once the account is created.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Good site
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2024
Quite mixed regarding the problem encountered, which in the end was resolved by pushing me a bit to place a new order. Next time will be better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
This time I am disappointed, I ordered 10 saffron pistils and was told there was a stock shortage. I immediately made myself known and was refunded. How can there be a shortage when the order is validated and paid for? Moreover, I incurred shipping costs for two (I had made a large order at the beginning of January) items that I had taken as an accompaniment and which I did not need immediately.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
So far, my orders have gone well. I haven't used all the products but I am satisfied with those I have already used.
The packaging is a bag that could be improved because it's not obvious to transfer spices like vanilla powder into your small containers. Depending on the powdered spice, a good part remains stuck to the bag or is retained by the closing 'clip'.
On the other hand, 3/5 because the navigation on the site needs to be reviewed. The promotion pop-up that appears after a few seconds on each page is really, really very annoying! I had already reported this during an order but nothing has changed.
From an IT point of view, it doesn't take 107 years to change this behavior. We had the ad once, that's enough! No need to see it appear on all the other pages. At most, display a small square or a discreet banner with the promo info but not a pop-up on every page.
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Response from DavidVanille.com – Spice Hunter
Hello,
You are right and we are working on it with a new solution starting March 2024.
What seems simple is not always so obvious on certain modules ;-)
Thank you for your understanding.
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
I sent an email regarding my order because the two curry sachets were poorly packaged and spilled in the box. I did not receive a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Satisfied with the products but disappointed with the packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
I still haven't received my bonus, more than 8 euros have disappeared, I looked where I was told to look and nothing at all, they say they will call me back and no one calls back, I am not very happy about all this
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Response from DavidVanille.com – Spice Hunter
Hello,
3/5 when we replied to you more than 15 days ago, it's incomprehensible.
See our response from January 22 at 7 am:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding."
Best regards,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2024
Hello,
We had seen many positive reviews so we decided to order.
We ordered 100 pods, the pods are very well packed in airtight bags.
They have a lot of seeds but I am disappointed because in cakes, desserts we do not feel the taste of vanilla, it's really a shame because that's all that gives flavor in desserts.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2024
I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.
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Response from DavidVanille.com – Spice Hunter
Hello Marcel,
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order of spices was perfect.
Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
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Response from DavidVanille.com – Spice Hunter
Hello Alycia,
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.
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Response from DavidVanille.com – Spice Hunter
Hello Antoine,
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2024
Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Fast shipping and super packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2023
Package did not arrive
Contacted support 3 times without success
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2023
Complete order but one bag of ground coriander was torn, little loss of powder and the quality still seems good so no follow-up needed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2023
Still haven't received my order after 1 month (the other orders went well?).
That's why I'm giving 2 stars for this order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
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Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2023
Delivery on December 1, 2023, everything is perfect as always except for a packet of genmaicha tea with a best before date of 31/12/2023. Even if it's 'preferably before', it's a gift for Christmas and it's a bit awkward. The person who will receive it might think I've had this at home for ages... In any case, I think this product has been in stock for some time at David Vanille, (all other products have dates ranging from December 2024 to December 2026...) I hope this is an error and that it won't happen again because the products received so far have always been of excellent quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you the same day just 45 minutes after your email (response - 29.11.2023 - 11:35). Our employees wear caps and blouses in our workshops in Uganda (vanilla cuts). Unfortunately, a hair was found in your package. I therefore offered to give you a credit on this bag while apologizing. All our batches are checked 3 to 5 times on site, 2 to 3 times in the workshop. This type of issue happens rarely. Meanwhile, we have not received any response to the one we sent you urgently. What response would you have liked? Best regards, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Very disappointed not to have received samples or a small gift like I did with my first order which I appreciated, especially for an amount like that.
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Response from DavidVanille.com – Spice Hunter
Hello Frédérique, You benefited from a 10% discount thanks to a promo code but also from FREE shipping. At the same time, you accumulated 5% of your cart on your loyalty account for your next order. We no longer send gifts because many customers were not satisfied with them. The new loyalty program allows us to thank our customers' loyalty but especially to let them choose a pleasure gift for the next order. You just need to convert your balance in your customer area to benefit from it. We do our best for our customers but must remain profitable to continue the adventure. Thank you for your understanding. Looking forward to it, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2023
The quality of the spices is not worth its price... it is very expensive for mediocre quality that can be found in any ordinary spice store. Way too expensive.
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Response from DavidVanille.com – Spice Hunter
Hello, There are several corrections to be made to your review. Cheaper? I have traveled a lot and if I have learned one thing, it is that cheap costs dear. Find better - Mediocre quality? We are not resellers of low-priced packets, we do not put flour in our blends. There are only certain neighborhoods (previous modified review) where you can find cheaper, look on Google if finding 'cheap' is child's play. Sourcing: We work with more than a dozen countries, it is our job, not an importer of speculative tonnage that we store for years to end up in small 'cheap' packets. Mediocre product quality: We work with the latest harvests. It is almost impossible nowadays to find similar freshness and a team of enthusiasts who select as close to the plantations with all the logistics and associated costs that this entails. We are counted on the fingers of one hand in France for this type of range. Best wishes, David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
Fast delivery with photo tracking via SMS. But unfortunately no next order.
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Response from DavidVanille.com – Spice Hunter
Hello Vincent, Can you explain to us why please? Thank you in advance, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2023
Very interesting prices, especially on vanillas, but regarding what I ordered, the aromatic is much less powerful than a 'standard' vanilla found in supermarkets, you should know that. Also, the infusion time differs on the label and on the site, I was surprised the first time with my tea which was undrinkable. A bit disappointed also with the smoked pepper. However, delivery was very fast and careful!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2023
Really disappointed, I will not order again
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Response from DavidVanille.com – Spice Hunter
Hello Eric,
We invited you to return the reference (unopened bags) and you refused.
Thank you for your understanding.
Best regards,
David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2023
I have already answered.... Very disappointed with the vanilla pods.
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