The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
I am disappointed with customer service, I have contacted you several times regarding my vanilla pods that are moldy even though the bag has never been opened, the response is always the same can you read the label and usage advice please I am attaching a photo I may get a response I specify that I bought 2 times 10 pods and that only 1 bag is moldy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
Good products, especially the vanilla and spices. As for the tea, it's less the case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2023
Hello...... unless I am mistaken I had ordered vanilla on promotion (2 pods per package) however I received 1 pod per package... on another note (but you are not to blame) I had a problem with the delivery
Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
The products are of very good quality. Unfortunately, I was very disappointed that the two main products I wanted to order were suddenly no longer available. In these circumstances, I would have preferred to cancel the entire order or add similar products. Unfortunately, I was only informed after the package was shipped. For the missing products, I was refunded quickly but now I still do not have the products I wanted and will have to pay for shipping again. I was very disappointed. It would be better to inform people before shipping an incomplete order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Average ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.
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Response from DavidVanille.com – Spice Hunter
Hello Arthur, Fanny called all our customers who ordered 1kg of downgraded vanilla to explain that there was an error in the shipment. The error was sending 5 packets of 100g instead of 10 x 100g. We informed our customers as soon as we saw the error and ensured a quick correction of this error via the shipment of the bags by colissimo or DHL depending on the areas. During sales, we are understaffed to maintain our margins. At my level, despite very long working hours of over 15 hours, I cannot manage everything. Mea Culpa. Please excuse us again for this error. Thank you for your understanding, Best regards, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2023
Hello, During my last order, I received a bag where all the vanilla pods were moldy. I reported it, but no response since. I am a bit disappointed not to have had a response from you. I am considering not placing new orders with you.
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
On the December order, it is clearly stated on the package to "take the pods out of the sachet and put them in a base of alcohol". It was about fresh vanilla from the last harvest and it is essential to follow this advice to preserve them.
Thank you for your understanding,
Best regards,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2023
I unfortunately have to give these 2 stars, nothing to say about the site for the perfect order, however I never received my package, it was in transit through France to arrive in Belgium to be sent back to the sender without passing by my place... When you are eagerly waiting for your products and they do not arrive, it is not normal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2023
Prices have increased much more than inflation... curry, for example, has seen an increase of over 500% in 1 year, oregano nearly 600%... I will no longer order from this site...
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Response from DavidVanille.com – Spice Hunter
Hello Nicolas, We conduct competitive monitoring every week. We are not here to sell low-end products at low prices. At the same time, you compare wholesale formats on sale during promotions at -80% from last year on certain short dates and 25g formats... You could also highlight the many price drops compared to your last two orders. They are more numerous than our increases! Finally, I work 7 days a week to ensure my customers benefit from a tailored service like this response 26 minutes after your review. I do not count the gifts, the offers with free shipping that you benefited from, etc. Just one question: Why did you order again and then break sugar on our back? Best regards, David.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2023
I bought red vanilla on sale and I think I know why it was cheaper: it was not very fresh, probably from last year's harvest and has been in a vacuum envelope since (much less good preservation than in rum). It breaks easily, and has little powder and therefore little taste even when infused for a long time. That said, at this price, it's understandable. On my next order, I will check the harvest date from the country in question and will order just after. I will leave a more favorable review if this future attempt is successful. The other spices are good, but be careful with the toxic Tonka bean quite quickly, it deserves to be specified!!
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Response from DavidVanille.com – Spice Hunter
Hello Jean, This is not a harvest issue as it comes from the last harvest. Red vanilla is a drier vanilla with a higher vanillin content per kg. That is why perfumers, flavorists, and the industry only buy this quality from us. The quality/price ratio is simply ridiculous. For the same size, the pods have as many seeds as in a wetter vanilla. Only the moisture content changes on this criterion. I understand your concern regarding the tonka bean and its potential toxicity. Allow me to explain the situation in detail to reassure you. The tonka bean, also known as tonka bean, originates from South America and has been used for centuries in cooking and baking for its unique and intoxicating aroma. However, it is true that the tonka bean contains a substance called coumarin, which can be toxic in high doses. Coumarin is naturally found in many foods and plants, including cinnamon, celery, and certain herbs. It can be harmful to the liver when consumed in excessive amounts over a long period. However, it is important to note that the toxicity of coumarin depends on the dose ingested and the frequency of consumption. In the case of the tonka bean, the amount of coumarin present is relatively low and is generally used in small quantities to flavor culinary preparations. Most recipes recommend using a small portion of grated or infused tonka bean to achieve its distinctive aroma. When used responsibly and moderately, the tonka bean does not pose significant health risks. In general, a small amount of tonka bean is sufficient to flavor an entire preparation. It is also worth noting that some food regulations, depending on the countries, may limit or regulate the use of tonka bean due to its coumarin content. In summary, yes, the tonka bean contains coumarin, which can be toxic in high doses. However, when the tonka bean is used in moderation, according to recommendations and suggested quantities in recipes, health risks are minimal. It is always advisable to consult a healthcare professional or culinary expert if you have specific concerns or additional questions about using tonka bean. We hope to have alleviated your concerns and remain at your disposal for any further information. The David Vanilla team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2023
Not all pods are equal, some are really too thin and too dry. The price is correct compared to the quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2023
Disappointing after-sales service. No discussion possible following a delivery problem! Order delivered for them but where? The postman marked it as delivered but he made a mistake with the address!! I had to search for my package myself! Yes it was delivered but elsewhere! You need to change service providers! But your customers are not responsible for YOUR delivery choices. So a lost customer... But maybe you can afford it.
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Response from DavidVanille.com – Spice Hunter
Hello, We offer three deliveries, two to relay points and one to home (+ DHL Express). The service is provided by Colissimo and the delivery receipt is done by your postman. The package was delivered on May 12. As explained in our T&Cs, a package delivered with a receipt is not refundable. Fanny responded to your request and conducted a search minutes after your call to ensure tracking. We do not wish to change service providers. Thank you for your understanding, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2023
still no vacuum sealing of the vanilla bags. Disappointment from my last order.
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Response from DavidVanille.com – Spice Hunter
Hello, Why put the pods under vacuum? We do not highlight it on our sheets and do not wish to do so. You bought red vanilla and came back to us because the pods were dry and crooked. We replied that it was indeed the characteristics of this vanilla with a high vanillin content. Giving a rating of 3/5 when the delivery was FREE via the promotional operation and with the service (preparation, SMS tracking, customer service questions, ...) that we offer for an unrelated reason not claimed or stated in our sheet is off-topic. Some of our competitors offer beautiful swollen pods in water and vacuum-sealed, feel free to test. Have a good week, David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2023
The site is very good, however the vanilla is tasteless.
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Response from DavidVanille.com – Spice Hunter
Hello, When vanilla pods offer vanillin contents close to 2%, the vanilla nose is clear. Beyond the vanilla notes, the nose is cocoa, buttery, creamy. Just read the reviews from our other customers to understand the rare quality of what I offer. Out of more than 1860 reviews, our rating is 4.9/5. Thank you for no longer ordering from us. Fair winds, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2023
2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2023
Honestly disappointed with the quality of the pods. Hard but not flexible, I will not order again.
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Response from DavidVanille.com – Spice Hunter
Madam,
You purchased downgraded vanilla 20 pods for €9.89.
Did you read the description and title of the product? No.
For Tahitian vanilla, for a pod at 40% humidity, this is impossible.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
never disappointed with my orders until my last order. I found the Madagascar pods much less beautiful than the previous ones. I had a referral code, however indicated during the order, but it was not applied to receive my referral gift. For the rest of my order (sugar, spices...), I am satisfied
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Response from DavidVanille.com – Spice Hunter
Hello Anne,
Thank you for your feedback. The pods you ordered are red vanilla (dry vanilla), see its description here:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-m.html#/227-quantite-10_gousses
We cannot apply referral codes for our customers otherwise it creates a code error in our algorithm.
Thank you for your understanding,
Looking forward,
The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
I ordered 2 lots of XS Red Papua Vanilla Pods. I did not expect to see dry and hard pods. I don’t know what to do with them, as for the rest of my order there is nothing to say, the spices smell divine.
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Response from DavidVanille.com – Spice Hunter
Hello,
Thank you for your feedback. The red vanilla is a dry vanilla, see the description on our sheets: https://www.davidvanille.com/fr/gousses-de-vanille/123-6531-gousses-de-vanille-rouge-papouasie-xs.html#/253-quantite-2_gousses
Thank you for your understanding,
Looking forward,
The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
The expiration date of the 3 boxes of saffron that were delivered to me is 11/2023 while they were packaged on 11/2020!! I won’t be able to keep them for long... And I find that the saffron packaging is not airtight enough as it smells everywhere it is placed.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for your feedback. The purpose of our promotion at -40% was to allow our customers to benefit from a ridiculous price even if its optimal use date is the end of 2023. This saffron has intense notes as you may have seen. Thank you for your understanding, Looking forward to serving you, The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2023
Disappointed with the vanilla pods that arrived moldy in the packaging. The customer service response was to put them in alcohol as soon as we receive them. This response does not satisfy me for several reasons: the pods arrived moldy upon receipt, I even sent a photo. So it is not the fact that I did not put them in alcohol that caused them to mold. I do not consume alcohol and I do not have any at home, I often order vanilla pods that I do not keep in alcohol and yet there is no problem. I give 2 stars because their sugar and spices are good but I will not order pods from them again. They offer very attractive prices on vanilla but I prefer to pay more and have good pods.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.
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Response from DavidVanille.com – Spice Hunter
Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
No problem with my order, fast delivery.
Regarding the storage of vanilla pods, I have stored vanilla pods in a glass jar for several months without any problem, only poor quality pods justify storage with alcohol.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2023
Spice is useless, no pleasant taste or smell... freeze-dried to death
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Response from DavidVanille.com – Spice Hunter
Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2023
Hello,
Since I particularly love wild pepper, I had it tasted... I then referred an acquaintance for his purchase. I thought the referral code was useful but no, ultimately nothing! Moreover, I saw on the site that there is a gift with every shipment!! Aside from the David vanilla magnet (as a gift it's a bit much!) I haven't seen any color. But the pepper is always appreciated!
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Response from DavidVanille.com – Spice Hunter
Hello,
The referral allows the referrer to receive a gift code 5 days after their godchild receives their order.
The magnet is our current gift, it's useful. We can never satisfy everyone; when we offer bags, we can get the same type of feedback.
The simplest thing is to stop the gifts, right?
2/5 when we prepare your order quickly and with great care, it's a shame.
You should try our competition please. Compare the price of the wild pepper you order with each order and the gifts.
If the gift is nicer but the pepper is 50% more expensive, we can do it but we are more reasonable with our selling prices.
Best regards,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Nice and the price is attractive, but the wild pepper from Madagascar that I bought smells good but has no taste, whereas I am from Reunion and I eat it often and it has a pronounced taste, I am a bit disappointed and I haven't had time to taste all the things from my order yet, we'll see.
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Response from DavidVanille.com – Spice Hunter
Hello,
We sell several tons per year of our wild pepper harvests and know this product very well. We offer 3 qualities: black, white, red. If our wild pepper has no taste, it might be due to covid :-)
Or ja konet,
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Very serious site and quality products! In addition to that... excellent communication and quality packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
Hello
Disappointed after receiving the vanilla pods
The pods were drier, thus less aromatic
Compared to those I usually get
They are plump and fatty. They are packaged in special tubes for vanilla pods and for the same price.
I had to package them in test tubes for vanilla pods with a bit of rum away from light to see over time
Mrs. J.Florence
To my great regret
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Response from DavidVanille.com – Spice Hunter
Hello,
You received pods +20cm, the cream of the harvests
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
It's been a little over a year since I ordered from the David vanilla site. Usually, I am always satisfied. This time I ordered bourbon vanilla pods. They are dry and last... I am disappointed with the quality. I usually take other varieties that are oily and larger. Otherwise, the shipping is fast, we are notified by SMS as soon as the order is shipped.
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Response from DavidVanille.com – Spice Hunter
Hello Julie,
The red vanilla is a dry vanilla as explained on the product sheet. It is the only vanilla that our perfumer and aromatic clients buy.
You will find all the explanations regarding this quality by rereading the product sheet:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses
Thank you in advance for your understanding,
Have a great day,
Looking forward,
David Vanille
www.DavidVanille.com
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.
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Response from DavidVanille.com – Spice Hunter
Hello, You received your order at the beginning of December and did not follow our conservation advice written on the label but also on our thank you notes. Fanny offered you a return but that did not suit you. Our customer service responded very quickly to your requests. We cannot be held responsible for poor conservation. See our advice again here: https://www.davidvanille.com/fr/content/category/3-tout-sur-la-vanille Thank you for your understanding, David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2023
I received the order very quickly, well-filled vanilla, fatty while it is announced dry. Nice pod but however without taste, I have tried to extract the grains, infuse the pod, blend it into powder, but even using 3 pods, the flavor of the vanilla is only very slightly present. Basically, the pod is well filled but without any flavor or smell. They are starting to frost, as indicated on the site but still no taste. Well, apart from that the almond powder is good and the spices are strong. But I am still dissatisfied with the vanilla pods.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2023
I was referred by my son on the email received it says 1 gift with your first order, I received my order but I'm still waiting for my gift. I sent an email to report this fact, I am still waiting for a response. So I certainly will never order again
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Response from DavidVanille.com – Spice Hunter
Hello, We just checked and a David Vanille magnet was indeed sent with the order. We are available at 03 74 47 00 17 if needed. Looking forward, The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Hello, my first order was great. I ordered Cream of the Tribes. I had my second order of Gourmet Vanilla Pods. I tried to contact you but received no response because the second order of Gourmet Vanilla was not great, very disappointed, too thin, dry, not much grain, out of 10 pods, only 5 were good, the others had almost no vanilla inside.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
For now, it's great, let's see over time and in terms of preservation. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
Customer service is absent, does not respond to complaints. Very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
somewhat satisfied, for reasons mentioned in no. 2
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Following my order of vanilla from Uganda and Papua, I found the one from Uganda larger than the one from Papua even though it was given as size L otherwise I found some pods really smaller and shabby a bit disappointed with this order. Usually I order more of the bourbon which is really top ... Otherwise I still recommend the site because David and his team are attentive and I think love their job Thank you all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
Disappointed once again with my order. The first time a packet of sugar was forgotten and now I ordered 110 vanilla pods, the batch of 100 pods relatively beautiful and on the batch of 10 one could think that it is not at all the same quality. The pods are all small
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Response from DavidVanille.com – Spice Hunter
Hello,
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
The site gives good advice but does not guarantee quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
Hello, disappointed with my vanilla order. I took your promotion at €59 for 100 vanilla pods and there are a lot that are very small and thin and some are open and very tiny... I would prefer to take fewer and a bit more expensive but better rather than this style of tiny vanilla and there is not much inside... Really disappointed because I am a customer with you.
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Response from DavidVanille.com – Spice Hunter
Hello, please feel free to return your pods to: David Vanille 18 rue Jean Moulin 10390 VERRIERES A refund will be made in correlation with the number of pods received. Thank you in advance, The David Vanille team.
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