Customer reviews of DavidVanille.com – Spice Hunter

Quality product, good promotions, very well packaged, fast delivery.

Quality pods

Very good communication. Very nice presentation. Just a bit disappointed by the quality of the vanilla pods which remain quite dry despite having soaked them in rum.

Often difficult, navigation jumps.

Interesting choices.

Top

2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.

Nothing to report

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Honestly disappointed with the quality of the pods. Hard but not flexible, I will not order again.

Pleasant and easy-to-use site

We are very satisfied with our first order. Great choice of spices, very careful packaging. To be renewed

Received my order well Thank you, good quality.

Don't change anything, it's really a pleasure to discover such fragrance with your different products, I haven't been able to taste everything yet

3rd order, generally very satisfied both with the management of the order/delivery and the quality of the products.
One little star less, during the last order, not completely satisfied with the star anise, many broken

Quality vanilla

Very good pods, a bit small for XL and L, I received the same size!!

Disappointed with the vanilla pods that arrived moldy in the packaging. The customer service response was to put them in alcohol as soon as we receive them. This response does not satisfy me for several reasons: the pods arrived moldy upon receipt, I even sent a photo. So it is not the fact that I did not put them in alcohol that caused them to mold. I do not consume alcohol and I do not have any at home, I often order vanilla pods that I do not keep in alcohol and yet there is no problem. I give 2 stars because their sugar and spices are good but I will not order pods from them again. They offer very attractive prices on vanilla but I prefer to pay more and have good pods.

On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.

Hello,
Nothing to say for now, the products are in accordance with what is announced.
I hope this continues....

Nothing to report

I am completely satisfied with my order and will reorder when the time comes.

Spice is useless, no pleasant taste or smell... freeze-dried to death

Hello,
Since I particularly love wild pepper, I had it tasted... I then referred an acquaintance for his purchase. I thought the referral code was useful but no, ultimately nothing! Moreover, I saw on the site that there is a gift with every shipment!! Aside from the David vanilla magnet (as a gift it's a bit much!) I haven't seen any color. But the pepper is always appreciated!

Impeccable products and customer service!!! Go for it with your eyes closed. 2 orders made and received...TOP! I only gave 4 stars because I find it a shame that there is no free home delivery for orders around €100.

My package arrived torn but nothing was missing from the order. It's not the fault of the merchant site but the carrier. I will order again from David Vanille, without any problem;

Order well received! The box was poorly sealed, the tape was sticking to part of the box. At the moment, I haven't used the products yet and can't give my opinion. But I can say that there were intense smells of spices around this box.

Everything is perfect.

fast delivery - I am however disappointed with the vanilla pods; very small and not fragrant

Fast

Cream of the Tribes

Very good site, good products. And advice.

very satisfying

The explanations about the products are detailed and clear, the navigation did not seem complicated to me (mobile navigation), in the dropdown menu, in the category "Spices and Aromatics", possibly add subcategories like "condiments, herbs, and spices" to facilitate the search if you want something specific, it is not necessary to scroll through all the items in the category "Spices and Aromatics", this is a suggestion not a criticism ;-)

After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.

Vanilla with a good quality/price ratio. Fast delivery and shipping with good tracking

No issues ordering.

Fast and efficient.

Thank you for the speed and care given to my order. I will recommend your site

I received the order very quickly, well-filled vanilla, fatty while it is announced dry. Nice pod but however without taste, I have tried to extract the grains, infuse the pod, blend it into powder, but even using 3 pods, the flavor of the vanilla is only very slightly present. Basically, the pod is well filled but without any flavor or smell. They are starting to frost, as indicated on the site but still no taste. Well, apart from that the almond powder is good and the spices are strong. But I am still dissatisfied with the vanilla pods.