The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
order from 09/11 on the 13th still in preparation, first missed like this with you
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Response from DavidVanille.com – Spice Hunter
Hello Hugues,
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2022
The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..
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Response from DavidVanille.com – Spice Hunter
Hello Charlotte, Thank you for reading carefully when you make your purchases to understand what you are buying. The vanilla beans are simply visual markers as explained in the technical sheet, they are used by the majority of large houses to create emphasis on the final creation. The red vanilla pods from Papua New Guinea, in summary: Many pods start to saturate in vanillin and to
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
The order tracking is impeccable. We know at all times where the order is.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Sandra, We did our best for your order (Fast shipping, Gift, Quality of products) but unfortunately we are not Mondial Relay. We no longer work with them due to these delays and have opted for colissimo relay in Belgium. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2022
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
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Response from DavidVanille.com – Spice Hunter
Hello, Your pods were the same size and from the same batch. Commercial technique? What a human folly to read this kind of review. Do you think I am Mother Nature and that a pod of the same caliber and from the same batch has fewer grains? It is simply erroneous. The water content does not determine the quality of a pod and of the same size, a pod with the same number of grains... As for the vanilla from Sri Lanka, when we receive pods over 17cm and call that 'correct', it's a joke, especially in terms of quality/price at which we offer it... Good Winds,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
Easy-to-access site well explained, fast and attentive delivery, very practical packaging for preserving the pods, sober and the reminder of the notes on the types of vanilla is very appreciated depending on the desired use. A small downside on one of my packages of red bourbon vanilla gold medal 10 pods that I do not find at all soft to the touch through the packaging unlike the other ordered bags. I will send you my opinion on the pods after use and tasting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
This is not the first time I order from David Vanille and I am not disappointed, the products are of quality and always well packaged, maybe even a bit too much I think, the over-packaging could be reduced by grouping identical pods or using more suitable packaging for the pods alone in a huge empty bag.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2022
For a first order of this type of item, I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2022
Very good site and very good products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.
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Response from DavidVanille.com – Spice Hunter
Hello,
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
Complete site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Good as always but disappointed by the tea, cashews, and brown sugar with tonka bean
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2022
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Fast delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Very functional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
A little disappointed, the vanilla seems less beautiful than during my last orders. The expiration date was not readable on the vanilla. Usually a small gift, this time a pen.....meh. Otherwise nothing to say about the quality of the shipment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2022
Disappointed with the promotional pods, too dry and thin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Too bad the tracking is non-existent.
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Response from DavidVanille.com – Spice Hunter
Hello Pierre, We send an SMS at the departure from the workshop and an email or SMS upon arrival of the package at our customers. When exactly is the tracking non-existent please? Thank you in advance, The David Vanille team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2022
Perfect fast delivery good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2022
GOOD! GOOD! GOOD! Nothing more to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Well packaged, no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
Good product but too long delay. Vacation periods are never surprises...
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Response from DavidVanille.com – Spice Hunter
Hello, We had stated on the red banner at the top of the site, on the slide of the homepage and on the customer cart that shipments would be made upon our return from travel, the week of August 22. Also, a message was printed and sent to all our customers in the prepared shipments on these orders. We played the transparency card hence the misunderstanding of your review. Sincerely, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards
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Response from DavidVanille.com – Spice Hunter
Sir, You had my colleague on the phone with whom you were very unpleasant. Your package was indeed delivered by Mondial Relay. You yourself went to pick it up at the 'secure locker'. Following your email, we replied the same day explaining that Mondial would conduct its investigation. You also received an email from Mondial in this regard, indicating a processing time of 3 weeks. Regarding your opinion thinking that we are just doing business without taking care of our customers, I will keep it short. If a company develops, it is thanks to its customers and the excellence of its work. We pay very particular attention to each order. However, in the face of the resurgence of customer scams, we have a very precise processing specification. We have been very responsive to your calls and emails. We are expecting the video return from Mondial very soon. Best regards, David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
nothing negative to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
First order, let's see for the future, good products, to follow.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Good product advice. Fast shipping. To recommend..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Perfect for me, nothing to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
I would like you to respond to my last review regarding the mixed dried fruits, thank you
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Very good products, no issues with delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2022
Very satisfied with the care taken in preparing my order, the quality of the spices (especially the vanilla pod and Provence herbs that I was able to test).
Small downside for the delivery time (1 week) but I will surely place other orders. Very good advice on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Yes, I am always happy with David Vanilla but here I ordered 100 vanilla pods and there are only 98 in the bag, I noticed it while sharing, what a pity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2022
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Good products and some less good.....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Responsive and professional. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
Attractive offer but disappointing products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2022
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2022
No problem with order/delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Perfect delivery except for the verbena bag which was open.
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