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Rating: 4 out of 5
I don't quite understand the referral system, how to use the code?
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
The personalized photo before sending the order is a plus and makes you want to receive it very quickly
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Rating: 4 out of 5
the pods really have a nice smell but they are a bit dry compared to the first order
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Rating: 4 out of 5
small pods impossible to open but smell very good impeccable packaging fast shipping interesting price so satisfied anyway
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Rating: 4 out of 5
the carrier made me run from one pickup point to another, for the rest 100% top
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Rating: 4 out of 5
Order arrived very quickly, well packaged
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Rating: 4 out of 5
Great product, reasonable price. Only downside: One product was open (shallot) and the product spilled in the package (to the trash) I sent a text to report it, but no response. Otherwise, everything was impeccable.
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Rating: 4 out of 5
I am satisfied with the content of my order but unfortunately did not receive it on time for my birthday creations.
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Rating: 4 out of 5
Quick, simple search.
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Rating: 4 out of 5
Satisfied with this site that sells good pods overall
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Rating: 4 out of 5
Satisfied with the 16cm XL vanilla pods but a bit disappointed with my last order on the 14cm vanilla pods which were very dry and cracked.
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Rating: 4 out of 5
Very good espelette pepper, haven't tasted the pepper yet, very well packaged but reception a bit long.
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Rating: 4 out of 5
The only downside in this order, as already mentioned during it: you announce free shipping from €69.00, the order exceeded €130.00... and I did not have the possibility to confirm and pay to remove these shipping costs... too bad, it leaves a taste of 'not quite correct'.
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Rating: 4 out of 5
Hello, I have received my order of 3 times 10 vanilla pods, the only complaint I have is that they are a bit dry.. otherwise the delivery went well and your gift was appreciated..
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Response from DavidVanille.com – Spice Hunter
Hello Monique, Thank you for your feedback. You are right, the pods received are a bit dry but they are Bourbon Rouge vanilla from Madagascar and that is one of its distinctive signs ;-) The moisture content is lower, the vanillin content is higher (vanilla notes) and the notes of red fruits stand out well. See our explanations on the descriptive sheet: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses Thank you sincerely for your order, Looking forward, David Vanilla
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Rating: 4 out of 5
Pepper is life!
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Rating: 4 out of 5
I haven't tasted everything yet
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Rating: 1 out of 5
I do not recommend at all I never received my order I am asked to contact the post office which tells me that it will refund the sender directly but David Vanille does not want to hear anything and does not want to resend my order or refund me...
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Response from DavidVanille.com – Spice Hunter
Hello Djahida, Your order has been received and validated by your postman and the package tracking. We sent you the postman's certificate when scanning your package and the package sheet. As indicated in the T&Cs, we do not refund delivered packages. Best regards, David Vanille
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Rating: 4 out of 5
Varied and original products. Order delivered quickly.
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Rating: 1 out of 5
Unreliable site, poor quality product, non-existent customer service despite several calls at different times over 3 weeks following a taste defect on the bourbon vanilla. They are acting in bad faith, not commercial or accommodating! Blocks customer accounts when complaints are made and it's illegal. I STRONGLY ADVISE AGAINST this site
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Response from DavidVanille.com – Spice Hunter
Madam,
We do not accept unfounded requests explaining by phone and by email that our vanilla is not up to your creations. You received your pods and made a request 3 months after receipt.
The same batch that you received is used in prestigious establishments run by people you see on television or have seen in Chef magazines.
We have also received your report to the DGCCRF to which we responded on Saturday morning with our analyses and other supports.
After more than 10 received emails, more than 4 hours working on your threats, reports, nuisance calls from hidden numbers, etc.... we have blocked your account.
Why? Are you still asking yourself the question?
It's simple, I do my best for my clients more than 14 hours a day. When I come across people like you (this doesn't happen often), I don't want to keep them by my side.
Best regards is not the word: Fair Winds is more appropriate!
David Vanille
We do not accept unfounded requests explaining by phone and by email that our vanilla is not up to your creations. You received your pods and made a request 3 months after receipt.
The same batch that you received is used in prestigious establishments run by people you see on television or have seen in Chef magazines.
We have also received your report to the DGCCRF to which we responded on Saturday morning with our analyses and other supports.
After more than 10 received emails, more than 4 hours working on your threats, reports, nuisance calls from hidden numbers, etc.... we have blocked your account.
Why? Are you still asking yourself the question?
It's simple, I do my best for my clients more than 14 hours a day. When I come across people like you (this doesn't happen often), I don't want to keep them by my side.
Best regards is not the word: Fair Winds is more appropriate!
David Vanille
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Rating: 1 out of 5
Very dissatisfied with customer service.
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Response from DavidVanille.com – Spice Hunter
Madam,
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
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Rating: 1 out of 5
I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days.
Non-existent customer service
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Non-existent customer service
Response from DavidVanille.com – Spice Hunter
Hello Alexandre,
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
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Rating: 2 out of 5
Quality vanilla but deplorable customer service
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Response from DavidVanille.com – Spice Hunter
Hello Catherine,
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
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Rating: 4 out of 5
Awaiting the processing of my complaint.
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Rating: 4 out of 5
Everything was very correct, perfect order tracking. Quickly received, well packaged. Simply, I ordered a promotion so it's not exceptional. But since I'm not an exceptional cook, it's fine LOL
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
Satisfied with the received product
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Rating: 4 out of 5
happy with the service, the products and delivery time
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Rating: 4 out of 5
Very well prepared order. Arrived on time.
Very good quality products as usual.
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Very good quality products as usual.
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Rating: 4 out of 5
Very clear
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Rating: 4 out of 5
good site, the explanations are clear
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery and a nice gift, top!
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Serious and good quality products.
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Rating: 4 out of 5
Pleasant and easy-to-access site.
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Rating: 4 out of 5
Top!
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Rating: 4 out of 5
Order shipped quickly and very practical tracking. Nice discovery of products.
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Rating: 4 out of 5
I ordered vanilla pods, nutmeg, and herbal tea (fireworks), fast and careful shipping, the only downside is that shipping is a bit expensive
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Rating: 4 out of 5
This is the first time I ordered from David Vanille. The delivery was on time and the products were as described.
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Rating: 4 out of 5
Clear site, fast shipping
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