The store consistently delivers on product quality and reliability, with many reviews highlighting well-packaged, carefully prepared spices and vanilla that meet or exceed expectations. Customers praise fast delivery, tracking, and the care taken in packaging, including thoughtful touches like little gifts and order photos. Positive experiences emphasize competitive prices, a wide and varied selection, and reliable follow-up, making repeat orders and recommendations common. Overall, shoppers describe satisfying purchases, repeated orders, and strong confidence in the site's offerings.
Madam,
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2022
I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days.
Non-existent customer service
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Alexandre,
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Quality vanilla but deplorable customer service
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Catherine,
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Awaiting the processing of my complaint.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2022
Everything was very correct, perfect order tracking. Quickly received, well packaged. Simply, I ordered a promotion so it's not exceptional. But since I'm not an exceptional cook, it's fine LOL
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2022
Good site
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Satisfied with the received product
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your review, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
happy with the service, the products and delivery time
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Very well prepared order. Arrived on time.
Very good quality products as usual.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Very clear
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
good site, the explanations are clear
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2022
Fast delivery and a nice gift, top!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2022
Good
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
Serious and good quality products.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
Pleasant and easy-to-access site.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2022
Top!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2022
Order shipped quickly and very practical tracking. Nice discovery of products.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new treasures. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2022
I ordered vanilla pods, nutmeg, and herbal tea (fireworks), fast and careful shipping, the only downside is that shipping is a bit expensive
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new treasures. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
This is the first time I ordered from David Vanille. The delivery was on time and the products were as described.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Clear site, fast shipping
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2022
Good, fast delivery, product well presented
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2022
I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, I invite you to read the description of the red vanilla pods and watch my video on the same page: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses For the Wild Vanilla from Papua, most of the pods were much longer than 10cm (size +10cm). Some slightly more refined than others. Best regards, David Vanille
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2022
Very good brand, beautiful products, fast and careful delivery, ideal for those who want to avoid big brands and support the 'small' ones.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2022
I am very satisfied with my order. For me, the only downside is the free shipping threshold of 69 euros.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2022
a lot of choices and varied origins
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2022
Everything is perfect, from order processing to delivery speed. Products of very nice quality at a more than reasonable price.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Serious company
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Very well packaged.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to pursue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Hello, I am very happy with my ordered products. However, I find the shipping costs excessive. Nevertheless, I will order my next spices from DavidVanille.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Every order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
Correct price, product as ordered
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Vanilla pods not bad for the price.
I hadn't seen the other qualities = Bourbon EXt
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
Overall satisfied
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2022
Disappointed with the seller's response
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and to embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to continue this passion, to visit the plantations, and to share with you the most beautiful finds.
To thank you, a gift is included with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
VERY FAST DELIVERY
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
GOOD
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille team
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
I received my order on time, but I was disappointed with the size of the pods, they looked plumper in the photo. In fact, they are identical to those found in supermarkets.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
A huge thank you for your feedback, your support, your recommendations, and your loyalty!
At DavidVanille.com, we continue every day to develop our range and embark on the discovery of new gems. Today, we explore over 75 producing countries and more than a hundred terroirs, each with its own story and uniqueness.
There are still so many flavors to discover to enhance your recipes! Each order allows us to pursue this passion, visit the plantations, and share with you the most beautiful finds.
To thank you, a gift is offered with every order, and our newsletter subscribers benefit from a special offer with free shipping (limited-time offer).
With all our gratitude,
The David Vanille Team
www.DavidVanille.com
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