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Rating: 4 out of 5
Good, fast delivery, product well presented
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.
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Response from DavidVanille.com – Spice Hunter
Hello, I invite you to read the description of the red vanilla pods and watch my video on the same page: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses For the Wild Vanilla from Papua, most of the pods were much longer than 10cm (size +10cm). Some slightly more refined than others. Best regards, David Vanille
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Rating: 4 out of 5
Very good brand, beautiful products, fast and careful delivery, ideal for those who want to avoid big brands and support the 'small' ones.
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Rating: 4 out of 5
I am very satisfied with my order. For me, the only downside is the free shipping threshold of 69 euros.
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Rating: 4 out of 5
a lot of choices and varied origins
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Rating: 4 out of 5
Everything is perfect, from order processing to delivery speed. Products of very nice quality at a more than reasonable price.
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Rating: 4 out of 5
Serious company
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Rating: 4 out of 5
Very well packaged.
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Rating: 4 out of 5
Hello, I am very happy with my ordered products. However, I find the shipping costs excessive. Nevertheless, I will order my next spices from DavidVanille.
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Rating: 4 out of 5
Correct price, product as ordered
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Rating: 4 out of 5
Vanilla pods not bad for the price.
I hadn't seen the other qualities = Bourbon EXt
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I hadn't seen the other qualities = Bourbon EXt
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Rating: 4 out of 5
Overall satisfied
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Rating: 4 out of 5
Disappointed with the seller's response
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Rating: 1 out of 5
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
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Rating: 1 out of 5
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
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Rating: 2 out of 5
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
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Rating: 4 out of 5
VERY FAST DELIVERY
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Rating: 4 out of 5
GOOD
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Rating: 4 out of 5
I received my order on time, but I was disappointed with the size of the pods, they looked plumper in the photo. In fact, they are identical to those found in supermarkets.
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Rating: 4 out of 5
So far I have only tested the vanilla which seems a bit too dry and not fragrant enough.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
A nice surprise, the vanilla pods are excellent, the other spices will be used soon. To discover.
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Rating: 4 out of 5
Overall, despite a small downside due to a questionable and unnatural blend which I have a small reservation about, as usual, it's perfect, I recommend...
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Rating: 4 out of 5
Satisfactory delivery and customer service.
One piece of advice: read carefully because a gift is offered for €69 and in reality, it's offered for €69 excluding tax!
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One piece of advice: read carefully because a gift is offered for €69 and in reality, it's offered for €69 excluding tax!
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Rating: 4 out of 5
Easy for the order, fast delivery and well packaged, very satisfied with my order.
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Rating: 1 out of 5
Order received halfway! No response to my emails. Honestly, go look elsewhere, I prefer to pay a little more and not get scammed!! To whom it may concern
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Response from DavidVanille.com – Spice Hunter
Hello Burak,
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla
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Rating: 4 out of 5
Serious site, good products, fast delivery
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Rating: 4 out of 5
Delivery as expected, very decent product, good quality-price ratio
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Rating: 4 out of 5
Fast delivery. No problem.
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Rating: 4 out of 5
Site quite easy to access.
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Rating: 2 out of 5
Very good product, very fast delivery, super, just happiness
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
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Rating: 2 out of 5
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
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Response from DavidVanille.com – Spice Hunter
Hello Céline,
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
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Rating: 1 out of 5
I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.
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Response from DavidVanille.com – Spice Hunter
Madam,
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille
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Rating: 4 out of 5
Poor quality vanilla
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Response from DavidVanille.com – Spice Hunter
Hello,
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
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Rating: 1 out of 5
Never received my order... and no response
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Response from DavidVanille.com – Spice Hunter
Hello, Your order was shipped on Wednesday, January 5th and received on Friday, January 7th. A mail was sent to inform you. Best regards, David Vanilla
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Rating: 1 out of 5
Items not corresponding to the description
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Response from DavidVanille.com – Spice Hunter
Sir,
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille
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Rating: 4 out of 5
The navigation is good
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Rating: 1 out of 5
Package declared as delivered by the company but nothing received! The seller also refuses responsibility! If all small sellers have this type of after-sales service, it's not hard to see the majority of customers turning to platforms like Amazon!!!
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Response from DavidVanille.com – Spice Hunter
Madam,
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille
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Rating: 4 out of 5
Clear site, maybe lacking additional information on product traceability
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Rating: 4 out of 5
Nothing to report. Clear and easy to access
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