Customer reviews of DavidVanille.com – Spice Hunter

great

I placed an order of €132 at David Vanille. Upon receipt, 50 vanilla pods were missing. This is a very uncomfortable situation because I have no proof of this absence other than my sincerity. I immediately wrote to DavidVanille to report the problem. I reproduce verbatim their final response: 'Hello, Impossible because of internal videos and photos. We cannot change the mindset of fraudulent customers.' I do not dispute the fact that at the time of the video and internal photos, the vanilla was indeed present. This does not prove that it was still there at the time of the package closure. And in any case, it was not present in the package upon arrival. So, not only did I not receive the paid vanilla, but I am also insulted. This insinuation of being a fraudulent customer is deeply insulting and has really hurt me. I will certainly not forget this affront, which is all the more regrettable because the delivered products are of good quality.

Very little to say about the service: fast, efficient. Only downside: not specifying the reason for the promotion on the beans.

Fast delivery. Impeccable product packaging. The quality of the products seems to be there. Thank you

Quality products. Very reasonable prices

Quality of service and product is top. Plus, there are preservation tips

Very good, order received with a longer delay than expected (8 days) but I was informed beforehand. Also good the SMS with photo to verify the order

Package well received

Loyal customer for the quality of the products and the professionalism of the customer service

Very good products. I recommend

Very satisfied with my order as usual, superb products, too bad Santa Claus didn't give me a nice David Vanilla bag.. Merry Christmas

Enticing promotional price, that's the reason for my order. Average follow-up.

Happy because arrived very quickly at my home

Nothing to say about the site's navigation. However, it would be interesting to have more delivery options, especially for 'small' orders.

Great for a first time

Very good quality, very satisfied

Despite a delayed delivery, the products were delivered quickly thanks to the top-notch tracking from the team. Product very well protected and of very good quality

Very user-friendly site, no issues with my order. A downside just for Colissimo, change of pickup location, but no information on the new relay, in short, 3 lost days.... David was not to blame and kindly answered my questions. I recommend this site, and thank you for the nice attentions, but I won't reveal them....

Your site is good

Good vanilla, too bad the tonka bean was missing from my package

Nice discoveries... order delivered quickly and well packaged

I appreciated the care taken in following my order as well as the quality gifts accompanying it.

missing 50 grams of banded wood not received!

Good packaging.

I am satisfied with my order that arrived very quickly, well packaged and the product is good, a bit firmer than the previous ones ordered a few years ago in Belgium which were very soft, yours are very well tried in both categories ordered to make Catalan creams and egg flans, very fragrant, following your advice I canned them with a splash of amber rum, I think it's better than the parchment paper I had used (for the Belgians) so very good and I am very satisfied, because I was also surprised to receive an additional gift: a fabric bag and a packet of Tonka beans, nothing to complain about, I will reorder because there are items that look interesting. Christianne for the Tonka beans I cannot rate them as I did not know them and have not used them yet.

I haven't had time to make cakes with vanilla. But it looks good

Good, fast delivery, a small gift with each order.

very functional

I took cocoa beans to try but apart from roasting, I don't know how to use them. Is it possible to accompany the product with a recipe or a recipe link regarding the ordered product?

I discovered this site by following justincooking from my first order and I am very satisfied

Very satisfied

I do not recommend this site, not reliable at all! Order placed on 31/10/2021 and to this day I have never received anything but apparently I am not the only one in this case. The seller did not want to know anything, the only thing he could say was 'delivered is delivered' while no, sorry I received nothing in my mailbox. Do not order on this site.

Nothing to say except good things about the quality of the products, the packaging and the delivery. However, it is not worth promising free shipping from €29 of purchase and not respecting that commitment... €96 of purchase and nothing received... email sent to understand, no response! Almost disappointed in the end!

Impeccable, I have nothing to say for a first time

good site compares the prices of certain products

A lot of choices, interesting prices, fast shipping.

Everything is fine, I like your products. Until the next order

Quality product

Fairly quick delivery, ultra-competitive prices on vanilla.

Well-designed site with the story of the discovery process. The offers encourage ordering a little more. Shipping costs/free shipping a bit high.