The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Regarding the website aspect: some bugs persist but the overall is very clear and readable. The content of the site: simply excellent! Thank you for the quality of your products and their diversity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
I found this site very interesting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
It's a shame that orders for certain spices arrive in fractional packages of 25, 50, or 40g. Everything was present but too much plastic as well
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Response from DavidVanille.com – Spice Hunter
Hello Ludovic,
Thank you for your feedback. We are transitioning our ready-to-use bags and our bulk range.
By the end of 2021, each package will be prepared custom for our clients on demand.
Thank you in advance for your understanding,
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
Beware of scam! I placed my order (by the way without free shipping, but okay...) and after a long wait, this order was not delivered. I then send a message to DV to explain the problem but they hide behind their T&Cs to tell me they will do nothing. Unbelievable! Where all other online merchants either resend an order or look for solutions, DV takes your money and leaves you in trouble. Clearly, they do not understand what a customer is and will stop at nothing to collect euros at all costs. In short, to be avoided absolutely!
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Response from DavidVanille.com – Spice Hunter
Hello Thomas, Your package has been delivered to your mailbox with a postal certificate that is valid. As stated in our General Terms and Conditions of Sale: Packages marked as delivered by the post and DHL are not the responsibility of David Vanille. Only the customer service of DHL and Colissimo reachable at 3631 can respond to your complaint. If these conditions are not accepted by my customers, they do not place an order. Please note that these conditions comply with the legislative framework of e-commerce in France and Europe. Regarding the delivery time: Your order was placed on Saturday, carefully prepared, and sent on Monday afternoon. It is that the post due to confinement and a decrease in employees (COVID 19) had a longer processing time than usual. In less than 96 hours, your order was delivered. Here is your message:
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Fast shipping in good packaging. It was Muira puma, so already in decoction,.. but will have to wait a bit for the quality aspect of the product.! 2 Tonka beans as a bonus.. I recommend.!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Fast delivery and top quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Pleasant site to browse. Fast delivery: well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Fast delivery. Quality meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
Very good order tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
First time on the site, nothing to complain about for now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Very good vanilla
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
Order compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
All ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
Vanilla delivered quickly in good conditions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
The pods are beautiful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
On the current site, navigation is easy. It seems to me that a new site is planned for November. The order is prepared with care, the products are in small freshness bags with a zip, and a gift accompanies each order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Navigation is easy and the order tracking respects the consumer; any delay is reported.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
Very practical site for placing orders, fast delivery, vanilla well protected in a hermetic bag.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
Nothing to say, perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Fast delivery
Very good customer follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Very easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
The site deserved to be better structured regarding the sizes of vanilla.
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Response from DavidVanille.com – Spice Hunter
Hello Dominique,
Thank you sincerely for your feedback. You are absolutely right.
Changes will be implemented on the new site which will be launched at the beginning of November :-)
Have a nice day,
Looking forward,
David WWW.DAVIDVANILLE.COM
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Order received very quickly I have not yet had the time to test the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
The photos are sometimes general and not specific to the referenced products, but generally no problem.
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Response from DavidVanille.com – Spice Hunter
Hello Mark, Thank you for your feedback. Can you give me your advice on what exactly you would like me to improve on the photos please. Thank you in advance, Best regards, David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
The delivery was perfect, it arrived before I left for vacation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Order placed easily and fast delivery, the product meets my expectations. Very good, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Good functionality but some issues with Prestashop which at one point had 'lost' half of my cart, before reappearing. I also had a bit of trouble selecting different peppers without duplicates. Maybe I would have taken more. Otherwise, the prices were good. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Very good order follow-up and fast delivery with careful shipping!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Order compliant with my expectations. Small pods but well scented.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
I'm not very professional in this matter but I find it very fragrant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
No surprises. Products match the descriptions. Fast cheap delivery! I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Order shipped quickly and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
Vanilla well packaged but disappointed, very dry vanilla compared to the description which said semi-dry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Excellent order handling and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
Very good products that are out of the ordinary, impeccable delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Very well packaged and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
I don't know other products from this company
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