Customer reviews of DavidVanille.com – Spice Hunter

Hello Claudine,

Thank you for your feedback. We would like to remind you that not all sellers offer a gift with every order, nor free shipping. We continue to include a small token that varies according to the seasons. A gift remains a gesture from us: if it does not meet your expectations, it may still please someone in your circle.

Best regards,
The team at davidvanille.com

Hello Mathilde,

Thank you for your feedback which makes us very happy. We are delighted that the quality of our products meets your expectations and to accompany you in your gourmet discoveries.

Looking forward,
The DavidVanille.com team

Hello Akin,
Thank you very much for your feedback and for your trust.
We are sorry that this vanilla did not fully meet your expectations. The Lac Victoria vanilla from Uganda is indeed a brown vanilla with a dry texture, as indicated in its product description. The humidity level mentioned on each vanilla sheet can also help you choose the reference that best suits your needs and cooking habits.
Looking forward,
The DavidVanille.com team

Hello Isabelle, The Bourbon Red vanilla from Madagascar as well as the Lake Victoria vanilla from Uganda naturally have a drier texture, with a reduced humidity level, as indicated in the description of these products on our site.
These vanillas are particularly suited for infusion use and are also perfectly suitable for making homemade vanilla extract, vanilla powder, or vanilla sugar.
If you are looking for a softer, more humid, and oilier vanilla, we remain at your complete disposal to advise you and guide you towards the references best suited to your expectations.
Best regards, The Davidvanille.com team

Hello Michel. Thank you for your feedback. Declassed vanilla is a natural vanilla whose aromatic intensity can vary depending on its use and preparation. To fully reveal its aromas, we recommend gently rehydrating it in a bit of milk, infusion, or alcohol according to your recipes. Once rehydrated, the pods swell and release warm and aromatic notes. For your cocktails, prefer a vanilla with a higher moisture content (Bourbon gold from Madagascar or Blue Mountain from Papua New Guinea) Looking forward to it, the davidvanille.com Team

Hello Marie Fernande,
Each variety of vanilla is unique in its characteristics, aromatic notes, humidity level, and texture. All this information is available on each product sheet and allows you to choose your vanilla based on the uses you wish to make.
Regarding the downgraded vanilla, it is clearly identified on the product sheet as being drier and may have some defects (split, broken, or differently sized pods),
The appearance of a vanilla pod does not alter its aromatic quality or properties in any way. You will be able to make good culinary preparations.
Best regards, The DavidVanille.com team

Hello Stéphane,
Thank you for your review.
Lac Victoria vanilla is a dry vanilla with a low humidity content. It is an ideal vanilla for infusion to create good desserts, as well as for preparing a quality vanilla extract.
The complete description of our products is there to help you make your choice, but do not hesitate to contact us if needed: we remain at your disposal to advise you.
Best regards, The Davidvanille.com team

Hello Lyne,
Thank you for your very positive review of Avis Garantis. We are delighted that you like our products.
However, we noticed that the rating given is only one star. This does not correspond to your satisfaction. You will have the opportunity to change it when you receive the rating modification request sent by Avis Garantis.
Thank you again for your feedback and we remain at your disposal for any advice.
Best regards, The Davidvanille.com team

Hello Valérie,
We are sorry to hear that you are not satisfied with our pistachios. They come from the United States, specifically California, as indicated on the product sheet.
These pistachios are appreciated by our customers, but we take your feelings about this dried fruit into account.
Best regards,
DavidVanille.com

Aromatic: The Brown LAC VICTORIA Vanilla (dry texture) is distinguished by warm, deeply vanilla notes and subtly cocoa-like. Its greedy nose reveals a harmonious blend of ripe mirabelle and melting caramel, evoking a fruity sweetness and slightly spicy, with hints of undergrowth. With each use, it releases an aromatic complexity that enriches your creations. Once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence,

Hello Imane. The Black Ebony vanilla from Uganda is known for its aromatic richness with its warm, buttery, cocoa notes. Your feeling is surprising because we know all the qualities of this vanilla, which is highly appreciated by our customers.

Hello Vincent. You purchased during your first order BLACK EBONY vanilla from Uganda, moist and fatty vanilla, and during your second order, you took LAKE VICTORIA vanilla from Uganda, dry vanilla. The description is clearly indicated in each product sheet.

There are different varieties of vanilla with a more or less dry texture; the same goes for the humidity level. You need to choose your vanilla based on what you want to make. It's not the appearance that determines the quality of the vanilla. Regarding Bourbon vanilla, the Red variety often has higher vanillin content than that of a Black Gold Bourbon vanilla, which is fattier!

Hello Ludovic. You have chosen different varieties of vanilla with a more or less dry texture, a more or less high humidity level.... All of this is well mentioned in the product sheet. It is not the appearance of the pod that determines its quality! I invite you to read the description of the products you personally chose and do not hesitate to come back to us for any advice.

Hello Danièle. You chose the Lac Victoria vanilla which has a dry texture as we indicate in the product sheet. Nevertheless, it is a vanilla with a beautiful aromatic amplitude with warm, caramelized, cocoa notes. Excellent for infusion to make good creams or flans. It is recommended to extract the seeds after infusion.

Hello Lucette,

Thank you for your message.
A small note error, it happens... even the best recipes sometimes need a little adjustment. We especially appreciate your "Very good" which makes us happy!

Thank you for your trust.

Looking forward to it,
The DavidVanille.com team

Hello Sylvain,

Thank you for taking the time to share your opinion.

The Tahitensis Vanilla from Ecuador S is indeed a vanilla with a low moisture content (18 to 25%), as indicated in its description. Its texture is therefore naturally drier and may seem more brittle.

On the other hand, it reveals after infusion a very beautiful aromatic palette, with delicate fruity and floral notes that embody the character of this wild and rare vanilla.

Looking forward,
The DavidVanille.com team

Hello Mélodie, We checked the preparation of your order and all the products were indeed present. We advised you to check under the flaps of the cardboard or in the wrapping paper, as the bags can slip in there. We have not received any feedback from you after our previous message.

The qualities, the characteristics of Bourbon Gold vanilla are there! No matter the size even M, you will discover a marvel! Thank you Jean Luc

Hello Josiane,

Thank you for your comment which makes us happy.
It seems that your little star has taken a different path than your message. Don't worry, we mainly remember your satisfaction and will be delighted to see you again during your next order!

Looking forward,
The DavidVanille.com team

Thank you!

Hello Karine, the Lac Victoria vanilla from Uganda is a dry vanilla. The product sheet on the site specifies its characteristics and indicates that once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence,

Hello Jessica,

Thank you very much for your order and for your message.
The Lac Victoria vanilla is a naturally dry vanilla, as indicated in the product description on our site. This particularity gives it several qualities that we particularly appreciate at David Vanille: it offers an intense and concentrated aroma and a firm texture, and we are convinced that you will not be disappointed with this product.
These pods can be rehydrated in a jar with a splash of rum or used directly in your preparations for infusion.

We hope you will enjoy using them.
Best regards,
Isabelle

Hello Annick,

Thank you for taking the time to share your opinion.

You have chosen two varieties of vanilla that have a naturally reduced moisture content. It is also clearly indicated in the description of each product that these are vanillas with a dry texture.

These vanillas are particularly suited for infusion to make delicious creams, ice creams, rice pudding, or other desserts, where they reveal all their aromatic richness.

Each variety of vanilla has its own characteristics. It is therefore important to choose it according to the intended use.
We remain at your disposal to assist you in your choices.

Looking forward,
The DavidVanille.com team

Hello Catherine,

Thank you very much for taking the time to share your feedback and highlight the quality of our products.

We are sincerely sorry for this oversight during the preparation of your order. Our packages are prepared manually, and unfortunately, an error can occur.

As it was a complimentary sachet, we preferred to proceed with a refund of its value rather than incur higher shipping costs than the value of the gift.

Looking forward,
The DavidVanille.com team

Hello Nour, The downgraded vanilla has a dry texture but is very aromatic as we specify on our site. Once rehydrated, the pods will triple in volume, releasing exquisite notes of warm, enveloping, and elegant vanilla.

Hello Annie,

A big thank you for your feedback.

We are very happy to know that your order has fully satisfied you. Every day, we put all our expertise and passion at the service of our customers to offer them high-quality products.

Looking forward to seeing you soon on our site.
The DavidVanille.com team

Hello Jonathan,

Thank you for your order and your support.
You chose the Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams.

If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.

For preparations requiring a fattier and softer vanilla, we recommend the Bourbon vanilla from Madagascar or the Black Ebony vanilla from Uganda. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.
We are sorry that the Lac Victoria vanilla does not fully match your feelings. As with any vanilla, it is important to choose your pod according to the intended use.

Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.

Looking forward,
Isabelle

Hello Eric,

Thank you for taking the time to share your feedback.

We are sincerely sorry for the errors encountered during the preparation of your order. Each shipment is prepared manually with the utmost care, but despite all our vigilance, a mistake can unfortunately slip through.

We take your comment into account.

Looking forward,
The DavidVanille.com team

Hello Léa,

Thank you for your order and your support.
We have taken note of your message left on the Avis Garantis site.

You chose Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams. The pods are fine, elegant, and allow for the release of subtle aromas.

If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.

For preparations requiring a fatter and softer vanilla, we recommend Madagascar Bourbon vanilla or Uganda Black Ebony vanilla. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.

Furthermore, regarding vanilla caviar, it is composed solely of vanilla seeds, while vanilla powder is obtained by completely grinding the pod. Vanillin is mainly found in the pod's shell, not just in the seeds, which explains the difference in aromatic strength between caviar and powder.

We are sorry that Lac Victoria vanilla does not fully meet your expectations. As with any vanilla, it is important to choose your pod according to the intended use; do not hesitate to store it in a jar with a bit of rum to regain its softness and develop its volume.

Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Annie,

Thank you for your order and your support.
I also thank you for leaving us a very positive review, a sign of your satisfaction.

However, we noticed that you gave a rating of 1, which corresponds to dissatisfaction. I would like to send you a modification of the review so that you can adjust your rating according to your real feeling. For your information, the rating is generally as follows: 1 = not at all satisfied, 4 or 5 = satisfied or very satisfied.

This modification will allow us to avoid your positive review being penalized by a bad rating.
Thank you very much for your understanding.

I take this opportunity to present, on behalf of the entire David Vanille team, our best wishes for 2026.

Best regards,
Isabelle

Hello Céline,

I have taken note of your review on the Avis Garanti site and I am sorry that you are not entirely satisfied with the Lac Victoria vanilla.

This is a vanilla with powerful aromas, ideal for flavoring your preparations, especially when infused in milk or in desserts.
As indicated on our site, this is a dry vanilla, resulting from its maturity and a long aging process, which allows it to develop its aromas.

To fully enjoy these pods and regain a softer texture, you can place them in a jar with a bit of rum. Within about ten days, they will rehydrate, develop their volume and flexibility, and allow you to use them more easily, getting closer to your expected feeling of a classic vanilla pod.

If you want a fatter and softer vanilla, you can direct your choices towards Madagascar Bourbon vanilla or Uganda Black Ebony vanilla, which have a higher moisture content and a more oily texture, more in line with the image one has of a soft vanilla.

However, we want to assure you that Lac Victoria vanilla remains a very beautiful vanilla, and you will not be disappointed by the strength of its aroma when you use it in infusion or in your preparations.

We remain at your disposal.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Richard.
Our product sheet clearly states that these are broken cashews, and that is precisely what we shipped to you.
If you thought you would receive whole cashews, I understand your disappointment, but the description on our site was very explicit on this point.
Best regards.

Madam,

We must stop taking people for idiots. It is clear from the products in your shipping photo that you have also received.

Best regards,