Customer reviews of DavidVanille.com – Spice Hunter

I have already given an opinion.. Very particular to ask for another without any feedback on my first opinion

I have never received the package

3 bags of 10 vanilla pods were missing and the gift that was supposed to come with the order. We have called customer service at least 4 times who is supposed to get back to us...

Very disappointed by the customer service that refused to compensate me after receiving an incomplete order (delivered without the black peppers). But previous orders had always gone very well. Therefore, I do not recommend this site that is not capable of making a commercial gesture of a few euros since the total of this order was around 27 euros and not all products were missing. I will probably turn to other solutions in the future.

I was very disappointed with the quality of the matcha tea. This is the first time I have been disappointed, yet I have made several orders of various products on the site, but this time I even had to throw it away because it was brown and not light green, did not mix and left deposits. I had to order from a matcha tea specialist. The rest of my order was fine.

Very good with a lot of aroma

Good products, but angry: supposedly free delivery, paid more than 7 euros, and additional gift if a certain amount is reached, missing from the package, even though checked during the order. I thought small businesses were more rigorous than very large ones, PFFF....Not happy, I called, and even less happy with my phone exchange...Free delivery to a relay point, living in the mountains, the nearest is 15km away, 30 round trip....anyway, not even heard. It's a shame, I feel like I've been cheated...It's sad. Certainly, it's not with my 60 euros of orders per year that I will enrich you, but knowing that my salary is only 500E/month, for me it's huge. Really disappointed, therefore I think this is my last order.

My parcel was not delivered to the indicated relay. I sent several messages to report this problem without any response from customer service

Never received my order, I hate the idea of a relay neighbor

Honestly, I am very disappointed, because I can't smell the vanilla in my recipes it's a waste of money for me and a loss of customers for you

The products other than the shelled peanuts are correct
I have not been refunded the total price of the shelled peanuts as they are inedible and infested with worms

I contacted customer service to report that the cashew nut pieces had a strange taste. The response I received was not appropriate.

Package ordered more than 3 weeks ago, still not received

Easy to navigate, lots of information. Quick processing of the order and delivery within the announced timeframe. However, I was very disappointed with the quality received: extremely dry and brittle pods, requiring rehydration several days before use in pastry... and nothing was announced on the site!

Dry vanilla with no aroma

The vanilla pods are not at all of the same quality and no one responded to my complaint

The vanilla is dried out, I am very disappointed

Had to give 1 star to avoid giving zero
Bought vanilla pods by the hundreds of kilos from this company and rotten pods after 72 hours of receipt
This gentleman does not want to know anything and as a good professional he refuses to refund me or offer an exchange
I had to report to signal conso and contact the fraud repression of my residence who will contact the agents of his department so that my report does not go unanswered
I am disgusted to see that a company you help advance by buying astronomical sums that no one has bought from before mocks the customer and for a long time too
Be careful with the black ebony vanilla which is a product that has had one or more substances added to make them attractive

Disappointed by all these plastic bags, I was hoping for craft paper... that was part of my motivation for the purchase

The site is very beautiful and makes you want to buy vanilla. But there is a discomfort once the package is received and you discover the merchandise.

Products not qualitative

Hello, I allow myself this negative review because my experience with your products was unfortunately very disappointing. The main disappointment was the quality of the vanilla. Despite the more than positive reviews on your site about your pods, I found myself with particularly dry pods, on the verge of being brittle. The dryness of the pods directly impacts the quality of the product and its aromas. Having already ordered from other suppliers, I was used to receiving fresh and well-oiled pods, unfortunately this was not the case with your products. One pod in one of the packages was even damaged, you can see it in the attached photos. As for the pistachios, they hardly do better than the vanilla, they are soft and lack flavor. Please excuse me for this negative review which may be unpleasant to read, I agree, but given the comments on your products, my expectations that arose from them, as well as the comparisons I can make with products from other competitors, I can only be disappointed by this first experience. I prefer to go back to other suppliers whose product quality has convinced me while remaining reasonably competitive with your prices. Thank you for your understanding and good continuation.

Taste and appearance different from the image and the promise of taste

Hello, it's hard to give you my opinion because my order never arrived, I keep chasing the carrier, so for now I remain on my first experience which is very good. However, I sent you emails and never received any response, and let's not talk about reaching you by phone.

Vanilla rum infusion that tastes like neither, meat base containing only salt without taste, unacceptable

I am disappointed not to have received a response to several messages I sent asking one thing: 'How can we proceed to obtain the best flavors of vanilla pods?' I still have not received a response on this subject but I receive promotional offers by email every two or three days. For me, the site davidvanille.com is just business

Correct site

I still don't have my order it's unacceptable

Problems on the site that have been resolved.

I only give 2 stars because I am very unhappy regarding the delivery the delivery person left my package at another pickup point and not at the one I had chosen I think David Vanilla should be more rigorous regarding deliveries and ensure that the delivery person drops off the package according to the customer's choice who is the boss the delivery person or David Vanilla???? therefore I will no longer place orders on this site I do not want to relive the same situation unfortunately because there is a choice on this site thank you Mrs. Wissang

I was very disappointed. I received dry pods.

Hello, very disappointed with my order of downgraded vanilla which has neither taste nor smell.
I don't even know what to do with it.

After checking my order, 10 vanilla pods were missing. I contacted customer service, they didn't want to know anything. Supposedly they checked my order via camera and supposedly it was complete but I would like to know how they can verify an order by camera and know that this particular package is mine. Impossible. I sent a photo of my received order and it was indeed incomplete. The sales conditions were not respected. I therefore canceled my account and will order my vanilla pods elsewhere because it is not serious at all. The least they could do is apologize but the customer service person was aggressive so I no longer wish to help David Vanilla and I do not recommend this site

Order not received after a month and a follow-up, but the cost has been debited from my account... Scam??

Zero

Allows to restrict your order and in the end does not refund you the entirety of the restriction.

I ordered 100g of green tea and received 4 sachets of 25g in plastic!! It didn't smell good at all and too much plastic packaging - I won't order again.

First order and very disappointed because my order was incomplete, I am missing the 3 packets of vanilla pods, after calling to explain the problem, they did not want to send them to me even though it was paid for.

Very poor delivery logistics, package theft at the relay, and I no longer have access to your site! The reason? ...

The downgraded pods are empty pods without aroma, so trash. I am very disappointed with my order.