The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Vanilla pods downgraded, very very dry, no desire to recommend on their site and to advertise for them, to be avoided.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for learning to read a description please before lynching a company: Although our downgraded vanilla pods may present splits, breaks, a small size, or a drier texture, their aromatic richness remains intact. They retain all the depth and subtlety of fine vanilla. To release their full power, simply rehydrate them gently in a bit of alcohol, milk, or an infusion of your choice. Once rehydrated, these pods will triple in volume, releasing exquisite notes of warm, enveloping, and elegant vanilla. The real advantage? An exceptional price that allows you to enjoy authentic pods while managing your budget. A treasure of indulgence at an unbeatable price. It continues further but if you have read this far, that's already pretty good. Best regards, David
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Severine K.
Rating: 1 out of 5
following a purchase from 10/11/2024
I have not received my package
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Nicolas P.
Rating: 2 out of 5
following a purchase from 21/10/2024
I rate severely because I still have not received any feedback from you regarding the stone I bit into, which was in your pistachios. At least a little word from you would have been appreciated!!!
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Response from DavidVanille.com – Spice Hunter
Hello, We have checked all our batch in bags and did not have this problem. We contacted our partner who is equipped with a stone and metal detector. We checked your orders and saw that this pistachio order was from a year ago. You placed another order recently. We reread your email and it was marked almonds while in your review you now say 'pistachios'.. We also did the same with our almond supplier who uses the same sorting techniques. Could you please send us photos of your stone to forward to our partners? Best regards, David
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vivette P.
Rating: 1 out of 5
following a purchase from 11/09/2024
Big disappointment, order canceled by the boss's decision on the pretext that I should just supply myself at home in Guadeloupe (a narrow market where rare spices are still unavailable). No response to my email asking to at least send me the sansho pepper.
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Response from DavidVanille.com – Spice Hunter
Madam,
I lived for 5 years in Guadeloupe and let local businesses sell some of my references such as Mamie Christiane in Saint François on rue de la république.
At the same time, you did not receive an order and you give a rating of 1/5 because we do not ship to Guadeloupe. If we refuse an order, it is not to send only part of it to the island.
Sincerely,
David
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Pascale ou remy G.
Rating: 2 out of 5
following a purchase from 11/09/2024
The ordered vanillas are half dry. Disappointed with the order!
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Response from DavidVanille.com – Spice Hunter
Hello,
You have purchased brown vanilla (dry) "Lake Victoria", it is written on the sheet in the first description:
Visual: Brown vanilla is a dry vanilla pod compared to a black ebony vanilla from Uganda (wet). The pods may have some visual defects of overripeness (cracked) indicating a harvest at full maturity (late harvest). The pods double in volume after rehydration in your milk, your sauce, or in a base of alcohol.
Origin: Brown vanilla pods, resulting from a long aging on the shores of Lake Victoria, just a few steps from the source of the Nile.
Your rating is not correct.
Best regards,
David
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Danny P.
Rating: 1 out of 5
following a purchase from 22/08/2024
Didn't send my order...
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Response from DavidVanille.com – Spice Hunter
Hello,
Shipping CBD flowers to Malta is heavily regulated and restricted due to the country’s specific legal framework concerning cannabis and its derivatives. While Malta has legalized certain aspects of medical cannabis use, the importation and sale of CBD products, particularly flowers, remain tightly controlled. The Maltese authorities have placed stringent limits on the possession and distribution of CBD products, making it illegal to import or ship CBD flowers without special permits or authorizations.
Given these legal constraints, our company does not offer CBD products, including flowers, for delivery to Malta. We comply with all international laws and shipping regulations to ensure that our operations align with the legal standards of each destination country. We highly recommend that customers check local laws regarding CBD before placing any orders.
If you need further clarification or assistance, feel free to contact us. We're happy to provide more information.
Best regards,
David Vanille
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Charlotte V.
Rating: 1 out of 5
following a purchase from 13/07/2024
Order received, however one spice bag is open, I made a request via my customer area and I never got a response. So after-sales service needs to be reviewed. No follow-up. I am very disappointed.
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william L.
Rating: 2 out of 5
following a purchase from 10/07/2024
The vanilla is good but I only received 90 instead of a hundred, in the shipping photo there are only 9 bags, I complained but so far no news
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Charles Emmanuel M.
Rating: 1 out of 5
following a purchase from 04/07/2024
Hello, I ordered because of the vanilla and I received my package except for the vanilla pack
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Thiefaine R.
Rating: 1 out of 5
following a purchase from 28/06/2024
I did not receive my order and I am being treated like a thief, what a shame for this store, I strongly advise against it
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Brigitte S.
Rating: 2 out of 5
following a purchase from 06/07/2024
Very disappointed with the black ebony vanilla, nothing to do with the photos on your site and the publicity that JustinCooking does on his channel, the pods were not black or fleshy or shiny, they were flat and dry with not many seeds inside and the chopped dates had no taste
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Jean R.
Rating: 2 out of 5
following a purchase from 03/06/2024
Very good products, I am satisfied. However, I took advantage of an offer on vanilla beans that have little (or no) taste, it's a product mainly for visual appeal but the description was not clear, rather ambiguous, I am disappointed, I wouldn't have ordered it or not as much if the product had been well described.
It's a shame because I was satisfied with previous orders and am now a bit wary...
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Alicia G.
Rating: 1 out of 5
following a purchase from 31/05/2024
Deplorable service. Information taken before the order about potential benefits for new customers (stay away, there are none). The guy charges full shipping costs for sending orders, regardless of weight. Once the package was received, there was an error with the product expected from the order. He refunded me but it’s not what I wanted. I would have obviously preferred to receive the initially ordered item. Bad luck: I have to reorder and pay the shipping costs again... The gentleman indicates to me that it would not be profitable for him to pay them. I think that when a mistake is made, one should be humble and do everything possible to fulfill the initial order. The gentleman tells me he has already given me gifts (with the samples you receive: 50g of salt, pepper, and curry) He indeed thinks he is generous by offering me these spices... which I am absolutely not interested in and that I was ready to return with the incorrectly delivered item. When I pointed out that these
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Response from DavidVanille.com – Spice Hunter
gifts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2024
The package was never delivered to me and I therefore lost my entire order.
After several follow-ups and phone conversations with DavidVanille, nothing was proposed to me, neither by David himself nor by his Customer Support service... As a result, DavidVanille chooses to sacrifice customer satisfaction rather than take responsibility to the end!
This is the first time I encounter such a situation. I am personally disgusted to have been treated with so little consideration, knowing that this was not my first order...
This is unprecedented for me. To be avoided.
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Response from DavidVanille.com – Spice Hunter
Hello,
The package was delivered by your postman with a delivery certificate and scanning in front of your mailbox.
The documents have been transmitted to you. We have responded to all your requests in very short timeframes.
At Amazon, it's true, they resend the package on simple request of this type. We have stopped being fooled and put it at the top, in bold and red in our T&Cs before the order is validated by our customer.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2024
Nothing to report for the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2024
First and last order.
No vanilla in my box but it must have surely vanished.
Non-existent after-sales service.
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Response from DavidVanille.com – Spice Hunter
Madam,
Your vanilla packets appear in the photo of your order and on the cameras.
You wanted to smoke us out, we do not accept lies as we are not at fault.
This is a first among thousands of orders. There is still some level of stupidity.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2024
I regularly order vanilla as I am a passionate pastry chef. I often test different suppliers and I came across Davie Vanilla. I ordered various products pods, extract, and powder and I am quite disappointed. little aroma comes out of the products. Maybe I got a bad batch?! Over 70€ of products.. I will not reorder.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
For the first time, really disappointed, a torn bag, all the bags sticky. I sent an email directly, remained unanswered. I didn't want to leave a review, but you prompted me! I will not order again during sales!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2024
No contact with customer service who didn't even get back to me. My referral code didn't work, I was told to wait to order, but the promotions were ending that same evening, so I ordered without my referral code. I sent an email of dissatisfaction and was replied with 'too bad for you' basically... not even a commercial gesture, not even a vanilla pod as compensation or anything. I am very disappointed and now I will order my vanilla elsewhere. Too disappointed with customer service
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Response from DavidVanille.com – Spice Hunter
Hello,
We have checked and the referral code works fine. When creating your account, it was not entered.
We cannot validate referrals for our customers once the account is created.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
This time I am disappointed, I ordered 10 saffron pistils and was told there was a stock shortage. I immediately made myself known and was refunded. How can there be a shortage when the order is validated and paid for? Moreover, I incurred shipping costs for two (I had made a large order at the beginning of January) items that I had taken as an accompaniment and which I did not need immediately.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2024
I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.
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Response from DavidVanille.com – Spice Hunter
Hello Marcel,
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order of spices was perfect.
Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
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Response from DavidVanille.com – Spice Hunter
Hello Alycia,
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.
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Response from DavidVanille.com – Spice Hunter
Hello Antoine,
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2024
Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2023
Package did not arrive
Contacted support 3 times without success
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2023
Still haven't received my order after 1 month (the other orders went well?).
That's why I'm giving 2 stars for this order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
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Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you the same day just 45 minutes after your email (response - 29.11.2023 - 11:35). Our employees wear caps and blouses in our workshops in Uganda (vanilla cuts). Unfortunately, a hair was found in your package. I therefore offered to give you a credit on this bag while apologizing. All our batches are checked 3 to 5 times on site, 2 to 3 times in the workshop. This type of issue happens rarely. Meanwhile, we have not received any response to the one we sent you urgently. What response would you have liked? Best regards, David Vanilla
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2023
The quality of the spices is not worth its price... it is very expensive for mediocre quality that can be found in any ordinary spice store. Way too expensive.
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Response from DavidVanille.com – Spice Hunter
Hello, There are several corrections to be made to your review. Cheaper? I have traveled a lot and if I have learned one thing, it is that cheap costs dear. Find better - Mediocre quality? We are not resellers of low-priced packets, we do not put flour in our blends. There are only certain neighborhoods (previous modified review) where you can find cheaper, look on Google if finding 'cheap' is child's play. Sourcing: We work with more than a dozen countries, it is our job, not an importer of speculative tonnage that we store for years to end up in small 'cheap' packets. Mediocre product quality: We work with the latest harvests. It is almost impossible nowadays to find similar freshness and a team of enthusiasts who select as close to the plantations with all the logistics and associated costs that this entails. We are counted on the fingers of one hand in France for this type of range. Best wishes, David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
Fast delivery with photo tracking via SMS. But unfortunately no next order.
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Response from DavidVanille.com – Spice Hunter
Hello Vincent, Can you explain to us why please? Thank you in advance, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2023
Really disappointed, I will not order again
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Response from DavidVanille.com – Spice Hunter
Hello Eric,
We invited you to return the reference (unopened bags) and you refused.
Thank you for your understanding.
Best regards,
David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2023
I have already answered.... Very disappointed with the vanilla pods.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2023
Package damaged upon receipt with missing products. Very uncooperative merchant who demanded a complaint to be filed and refused to refund the missing products. Avoid if you are looking for a professional and accommodating merchant who does not question the honesty of their customers. The General Terms of Sale border on illegality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
I am very disappointed with the quality of the vanilla pods. It was indeed specified that they were classified pods. But for a specialized supplier, it's not at all what I thought. Even at reduced prices, it should be noted that they hardly have any taste. Disappointing
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Response from DavidVanille.com – Spice Hunter
Hello Xavier, The pods you received are classified because they are overripe (often split), some are broken. The vanillin content of the batch is about 1.6%, similar to many origins sold by our competitors... much more expensive but yes, visually nicer. Regarding the price, it is ridiculous, when you bought a kilo of vanilla for 99€, you will notice that we offer the best price in the US and Europe for this quantity. These batches allow us to value the entire harvest of our producers. Being a "real" specialist in my field, I know very well what a customer thinks is a "good" vanilla. The other side of the coin is quite different, the industry buys 90% of the red "classified" vanilla of this type. Why? Because the vanillin content per kg of dry matter is much more interesting than all the pods on the market. Once rehydrated in a base of alcohol or milk (infusion at 90°C + sugar + rest 24h), the pods offer all their aromatic qualities. The vast majority of our customers are "blown away" by the quality of our classified vanilla (see our reviews). When a store sells 2 pods between 6 and 10€, here the cost price of these 2 pods per kg is 0.19€/pod. Every day, I "push myself" to offer the best quality at the best quality/price ratio. Vanilla is my life and even these classified batches breathe quality. To finish, our pods have already received 165 reviews with a rating of 4.8/5. Thank you for your understanding, Best regards, David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2023
I am disappointed with customer service, I have contacted you several times regarding my vanilla pods that are moldy even though the bag has never been opened, the response is always the same can you read the label and usage advice please I am attaching a photo I may get a response I specify that I bought 2 times 10 pods and that only 1 bag is moldy.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.
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Response from DavidVanille.com – Spice Hunter
Hello Arthur, Fanny called all our customers who ordered 1kg of downgraded vanilla to explain that there was an error in the shipment. The error was sending 5 packets of 100g instead of 10 x 100g. We informed our customers as soon as we saw the error and ensured a quick correction of this error via the shipment of the bags by colissimo or DHL depending on the areas. During sales, we are understaffed to maintain our margins. At my level, despite very long working hours of over 15 hours, I cannot manage everything. Mea Culpa. Please excuse us again for this error. Thank you for your understanding, Best regards, David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2023
I unfortunately have to give these 2 stars, nothing to say about the site for the perfect order, however I never received my package, it was in transit through France to arrive in Belgium to be sent back to the sender without passing by my place... When you are eagerly waiting for your products and they do not arrive, it is not normal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2023
Prices have increased much more than inflation... curry, for example, has seen an increase of over 500% in 1 year, oregano nearly 600%... I will no longer order from this site...
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Response from DavidVanille.com – Spice Hunter
Hello Nicolas, We conduct competitive monitoring every week. We are not here to sell low-end products at low prices. At the same time, you compare wholesale formats on sale during promotions at -80% from last year on certain short dates and 25g formats... You could also highlight the many price drops compared to your last two orders. They are more numerous than our increases! Finally, I work 7 days a week to ensure my customers benefit from a tailored service like this response 26 minutes after your review. I do not count the gifts, the offers with free shipping that you benefited from, etc. Just one question: Why did you order again and then break sugar on our back? Best regards, David.
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