The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
I bought red vanilla on sale and I think I know why it was cheaper: it was not very fresh, probably from last year's harvest and has been in a vacuum envelope since (much less good preservation than in rum). It breaks easily, and has little powder and therefore little taste even when infused for a long time. That said, at this price, it's understandable. On my next order, I will check the harvest date from the country in question and will order just after. I will leave a more favorable review if this future attempt is successful. The other spices are good, but be careful with the toxic Tonka bean quite quickly, it deserves to be specified!!
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Response from DavidVanille.com – Spice Hunter
Hello Jean, This is not a harvest issue as it comes from the last harvest. Red vanilla is a drier vanilla with a higher vanillin content per kg. That is why perfumers, flavorists, and the industry only buy this quality from us. The quality/price ratio is simply ridiculous. For the same size, the pods have as many seeds as in a wetter vanilla. Only the moisture content changes on this criterion. I understand your concern regarding the tonka bean and its potential toxicity. Allow me to explain the situation in detail to reassure you. The tonka bean, also known as tonka bean, originates from South America and has been used for centuries in cooking and baking for its unique and intoxicating aroma. However, it is true that the tonka bean contains a substance called coumarin, which can be toxic in high doses. Coumarin is naturally found in many foods and plants, including cinnamon, celery, and certain herbs. It can be harmful to the liver when consumed in excessive amounts over a long period. However, it is important to note that the toxicity of coumarin depends on the dose ingested and the frequency of consumption. In the case of the tonka bean, the amount of coumarin present is relatively low and is generally used in small quantities to flavor culinary preparations. Most recipes recommend using a small portion of grated or infused tonka bean to achieve its distinctive aroma. When used responsibly and moderately, the tonka bean does not pose significant health risks. In general, a small amount of tonka bean is sufficient to flavor an entire preparation. It is also worth noting that some food regulations, depending on the countries, may limit or regulate the use of tonka bean due to its coumarin content. In summary, yes, the tonka bean contains coumarin, which can be toxic in high doses. However, when the tonka bean is used in moderation, according to recommendations and suggested quantities in recipes, health risks are minimal. It is always advisable to consult a healthcare professional or culinary expert if you have specific concerns or additional questions about using tonka bean. We hope to have alleviated your concerns and remain at your disposal for any further information. The David Vanilla team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2023
The site is very good, however the vanilla is tasteless.
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Response from DavidVanille.com – Spice Hunter
Hello, When vanilla pods offer vanillin contents close to 2%, the vanilla nose is clear. Beyond the vanilla notes, the nose is cocoa, buttery, creamy. Just read the reviews from our other customers to understand the rare quality of what I offer. Out of more than 1860 reviews, our rating is 4.9/5. Thank you for no longer ordering from us. Fair winds, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2023
2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2023
Honestly disappointed with the quality of the pods. Hard but not flexible, I will not order again.
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Response from DavidVanille.com – Spice Hunter
Madam,
You purchased downgraded vanilla 20 pods for €9.89.
Did you read the description and title of the product? No.
For Tahitian vanilla, for a pod at 40% humidity, this is impossible.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2023
Disappointed with the vanilla pods that arrived moldy in the packaging. The customer service response was to put them in alcohol as soon as we receive them. This response does not satisfy me for several reasons: the pods arrived moldy upon receipt, I even sent a photo. So it is not the fact that I did not put them in alcohol that caused them to mold. I do not consume alcohol and I do not have any at home, I often order vanilla pods that I do not keep in alcohol and yet there is no problem. I give 2 stars because their sugar and spices are good but I will not order pods from them again. They offer very attractive prices on vanilla but I prefer to pay more and have good pods.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.
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Response from DavidVanille.com – Spice Hunter
Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2023
Spice is useless, no pleasant taste or smell... freeze-dried to death
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Response from DavidVanille.com – Spice Hunter
Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2023
Hello,
Since I particularly love wild pepper, I had it tasted... I then referred an acquaintance for his purchase. I thought the referral code was useful but no, ultimately nothing! Moreover, I saw on the site that there is a gift with every shipment!! Aside from the David vanilla magnet (as a gift it's a bit much!) I haven't seen any color. But the pepper is always appreciated!
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Response from DavidVanille.com – Spice Hunter
Hello,
The referral allows the referrer to receive a gift code 5 days after their godchild receives their order.
The magnet is our current gift, it's useful. We can never satisfy everyone; when we offer bags, we can get the same type of feedback.
The simplest thing is to stop the gifts, right?
2/5 when we prepare your order quickly and with great care, it's a shame.
You should try our competition please. Compare the price of the wild pepper you order with each order and the gifts.
If the gift is nicer but the pepper is 50% more expensive, we can do it but we are more reasonable with our selling prices.
Best regards,
David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.
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Response from DavidVanille.com – Spice Hunter
Hello, You received your order at the beginning of December and did not follow our conservation advice written on the label but also on our thank you notes. Fanny offered you a return but that did not suit you. Our customer service responded very quickly to your requests. We cannot be held responsible for poor conservation. See our advice again here: https://www.davidvanille.com/fr/content/category/3-tout-sur-la-vanille Thank you for your understanding, David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2023
I received the order very quickly, well-filled vanilla, fatty while it is announced dry. Nice pod but however without taste, I have tried to extract the grains, infuse the pod, blend it into powder, but even using 3 pods, the flavor of the vanilla is only very slightly present. Basically, the pod is well filled but without any flavor or smell. They are starting to frost, as indicated on the site but still no taste. Well, apart from that the almond powder is good and the spices are strong. But I am still dissatisfied with the vanilla pods.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2023
I was referred by my son on the email received it says 1 gift with your first order, I received my order but I'm still waiting for my gift. I sent an email to report this fact, I am still waiting for a response. So I certainly will never order again
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Response from DavidVanille.com – Spice Hunter
Hello, We just checked and a David Vanille magnet was indeed sent with the order. We are available at 03 74 47 00 17 if needed. Looking forward, The David Vanille team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
Customer service is absent, does not respond to complaints. Very disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
Hello, disappointed with my vanilla order. I took your promotion at €59 for 100 vanilla pods and there are a lot that are very small and thin and some are open and very tiny... I would prefer to take fewer and a bit more expensive but better rather than this style of tiny vanilla and there is not much inside... Really disappointed because I am a customer with you.
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Response from DavidVanille.com – Spice Hunter
Hello, please feel free to return your pods to: David Vanille 18 rue Jean Moulin 10390 VERRIERES A refund will be made in correlation with the number of pods received. Thank you in advance, The David Vanille team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
Hello. I received moldy pods. I took photos before and after opening the freshness bag
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Response from DavidVanille.com – Spice Hunter
Hello,
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2022
Hello, disappointed when opening my package. It was the first time I ordered from this e-shop. Here’s why = 1/ the Bourbon Rouge pods are dry (while the Gourmet Vanilla are soft) 2/ the package 'dried onion strips' has a label indicating a truncated expiration date (...before 31/12/202 (2021?2022?2023? ...) I understand why you send a SMS asking to verify the order
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Response from DavidVanille.com – Spice Hunter
Madame Balladur, Here is the summary and description of the red vanilla where we explain why it is a dry vanilla. Did you take the time to read the sheet of what you were buying? https://www.davidvanille.com/fr/gousses-de-vanille/394-6434-gousses-de-vanille-bourbon-rouge-m-medaille-d-or.html#/253-quantite-2_gousses For the onion strips, mea culpa, the missing number is 3, which is 2023. The date is visible under the product summary 'packaging - Freshness Bag - DUO 12/ I hope you appreciated the gift included with your order and the care taken in its preparation. I do not invite you to reorder on www.DavidVanille.com and encourage you to shop elsewhere. Thank you in advance, Best regards, David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
Following the delivery of the 10 vanilla pods in January, I sent you an email to report the deplorable quality of this product. I have of course received no response from you nor any corrective action. My last order concerns pepper (and definitely not vanilla). The poor quality of the vanilla was noted after opening the bag. Given this vanilla, I think I am not the only one and that you are certainly aware of this problem. However, the Ceylon cinnamon and wild pepper are excellent. An unhappy customer still waiting for corrective action regarding the vanilla.
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Response from DavidVanille.com – Spice Hunter
Hello, There was no vanilla in your order of 02/11/2022. In your order of 03/01/2022, there were 10 gourmet wild vanilla pods, but we received no feedback at the time regarding the deplorable quality of our vanilla upon receipt. I invite you to read our customers' reviews on this origin; you are the only one to find it deplorable. If an unopened bag does not suit you, just return it to us (see our T&Cs) to be refunded. We also have a customer service reachable at 03 74 47 00 17. I am in vanilla every day, do my job with passion, and know the quality of the batches I offer. Taking the time to give ratings of 5/5 to 1/5 leaves me speechless and is a low blow. The corrective action is to invite you not to order from us anymore, please. Best regards. David Vanilla
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2022
order from 09/11 on the 13th still in preparation, first missed like this with you
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Response from DavidVanille.com – Spice Hunter
Hello Hugues,
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2022
The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..
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Response from DavidVanille.com – Spice Hunter
Hello Charlotte, Thank you for reading carefully when you make your purchases to understand what you are buying. The vanilla beans are simply visual markers as explained in the technical sheet, they are used by the majority of large houses to create emphasis on the final creation. The red vanilla pods from Papua New Guinea, in summary: Many pods start to saturate in vanillin and to
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Sandra, We did our best for your order (Fast shipping, Gift, Quality of products) but unfortunately we are not Mondial Relay. We no longer work with them due to these delays and have opted for colissimo relay in Belgium. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2022
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
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Response from DavidVanille.com – Spice Hunter
Hello, Your pods were the same size and from the same batch. Commercial technique? What a human folly to read this kind of review. Do you think I am Mother Nature and that a pod of the same caliber and from the same batch has fewer grains? It is simply erroneous. The water content does not determine the quality of a pod and of the same size, a pod with the same number of grains... As for the vanilla from Sri Lanka, when we receive pods over 17cm and call that 'correct', it's a joke, especially in terms of quality/price at which we offer it... Good Winds,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.
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Response from DavidVanille.com – Spice Hunter
Hello,
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2022
Disappointed with the promotional pods, too dry and thin.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards
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Response from DavidVanille.com – Spice Hunter
Sir, You had my colleague on the phone with whom you were very unpleasant. Your package was indeed delivered by Mondial Relay. You yourself went to pick it up at the 'secure locker'. Following your email, we replied the same day explaining that Mondial would conduct its investigation. You also received an email from Mondial in this regard, indicating a processing time of 3 weeks. Regarding your opinion thinking that we are just doing business without taking care of our customers, I will keep it short. If a company develops, it is thanks to its customers and the excellence of its work. We pay very particular attention to each order. However, in the face of the resurgence of customer scams, we have a very precise processing specification. We have been very responsive to your calls and emails. We are expecting the video return from Mondial very soon. Best regards, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
I would like you to respond to my last review regarding the mixed dried fruits, thank you
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Good products and some less good.....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2022
I do not recommend at all I never received my order I am asked to contact the post office which tells me that it will refund the sender directly but David Vanille does not want to hear anything and does not want to resend my order or refund me...
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Response from DavidVanille.com – Spice Hunter
Hello Djahida, Your order has been received and validated by your postman and the package tracking. We sent you the postman's certificate when scanning your package and the package sheet. As indicated in the T&Cs, we do not refund delivered packages. Best regards, David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2022
Unreliable site, poor quality product, non-existent customer service despite several calls at different times over 3 weeks following a taste defect on the bourbon vanilla. They are acting in bad faith, not commercial or accommodating! Blocks customer accounts when complaints are made and it's illegal. I STRONGLY ADVISE AGAINST this site
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Response from DavidVanille.com – Spice Hunter
Madam,
We do not accept unfounded requests explaining by phone and by email that our vanilla is not up to your creations. You received your pods and made a request 3 months after receipt.
The same batch that you received is used in prestigious establishments run by people you see on television or have seen in Chef magazines.
We have also received your report to the DGCCRF to which we responded on Saturday morning with our analyses and other supports.
After more than 10 received emails, more than 4 hours working on your threats, reports, nuisance calls from hidden numbers, etc.... we have blocked your account.
Why? Are you still asking yourself the question?
It's simple, I do my best for my clients more than 14 hours a day. When I come across people like you (this doesn't happen often), I don't want to keep them by my side.
Best regards is not the word: Fair Winds is more appropriate!
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2022
Very dissatisfied with customer service.
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Response from DavidVanille.com – Spice Hunter
Madam,
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2022
I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days.
Non-existent customer service
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Response from DavidVanille.com – Spice Hunter
Hello Alexandre,
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Quality vanilla but deplorable customer service
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Response from DavidVanille.com – Spice Hunter
Hello Catherine,
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2022
I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.
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Response from DavidVanille.com – Spice Hunter
Hello, I invite you to read the description of the red vanilla pods and watch my video on the same page: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses For the Wild Vanilla from Papua, most of the pods were much longer than 10cm (size +10cm). Some slightly more refined than others. Best regards, David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
Order received halfway! No response to my emails. Honestly, go look elsewhere, I prefer to pay a little more and not get scammed!! To whom it may concern
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Response from DavidVanille.com – Spice Hunter
Hello Burak,
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2022
Very good product, very fast delivery, super, just happiness
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2022
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
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Response from DavidVanille.com – Spice Hunter
Hello Céline,
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2022
I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.
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Response from DavidVanille.com – Spice Hunter
Madam,
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2021
Never received my order... and no response
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, Your order was shipped on Wednesday, January 5th and received on Friday, January 7th. A mail was sent to inform you. Best regards, David Vanilla
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2021
Items not corresponding to the description
Translated reviews
Response from DavidVanille.com – Spice Hunter
Sir,
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille
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