Customer reviews of DavidVanille.com – Spice Hunter

Madam,
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille

Madam, We have spoken to you several times on the phone and finally by email. Your order was sent by DHL instead of Mondial Relay to have it before the holidays. The MMS sent clearly shows the 50 Bourbon Vanilla pods in batches of 10. Our internal cameras clearly show the package being placed in your parcel and sealed without theft. You clearly specified that the package arrived intact. We have checked, controlled, and quickly understood the issue. Best regards.

Hello,
Sending with Tonka Beans as a gift, Cotton bag as a gift, received in less than 7 days since the purchase during the holiday season.
Sending an MMS when the workshop departs.
Best regards,
David Vanilla

Madam, Your package was delivered with your postman's certificate and the package slip that was sent to you. We asked you to follow a set of requirements for the refund, which you did not want to do. In this specific case, we cannot resend the order twice. Best regards, The David Vanille team

Hello,
Your package was marked as delivered with proof.
We provided you with the steps to follow and you did not take the time to do it.
Thank you for your understanding,
David Vanilla

Hello,
If you threw away those vanilla pods, you were very wrong. It's my favorite vanilla.
See the explanations about this vanilla described as dry in the product sheet (also see the photos):
https://www.davidvanille.com/fr/gousses-de-vanille/394-4738-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/253-quantite-2_gousses
Best regards,
David Vanille

Hello, You ordered 4 different origins including Bourbon Red vanilla (Dry, see description on the site). Our photos are true to the vanillas received. We also checked the photo of your order preparation, everything is in order. Best regards, David Vanilla

Hello,
Your package was lost by the post. Given your tension in your emails, we preferred to refund you.
My business is not an e-commerce factory and I do not wish for it to become one. There is no machine in the workshop.
We do our best as much as possible.
Thank you for your understanding.
Best regards,
David Vanille

Hello Karim,
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla

Hello Céline,
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla

Hello Stéphane,
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla

Madam,
You purchased Bourbon Gold XXL vanilla pods and Madagascar Bourbon Red / 'Gold Medal' vanilla.
Each sheet precisely describes each quality. If a moist vanilla is for you a quality vanilla, I can do nothing more.
Should I practice selling pods with 40% humidity and you tell me it's beautiful and qualitative?
More seriously, reread my explanations and do not rely on appearances. My Bourbon Red vanillas are the most acclaimed by my top chefs. The habit does not make the monk, it is also true for vanilla.
Looking forward to it,

Hello,
We have 625 positive reviews on this origin which is our Coup de Foudre source.
The aromatic profile is quite different from Bourbon vanilla, spicier and more floral.
The pods are sold in aged quality and detailed explanations are visible on the product sheet.
You placed an order of €19.90 and had free shipping.
Best regards,

Sir,
We have verified and resent you the photos of our preparations via MMS and again following your customer feedback.
Before opening the bags, there was no dispute about the quality of our selections.
Best regards,
The David Vanille team

Madam,
Back from my trip, here is my response:
We have checked the photos of the vanilla pods sent, everything is in order. The pods are beautiful and from the same batch as our other positive comments.
Our promotions are not aimed at liquidating stock, simply acquiring new customers.
Best regards,
David Vanilla

Hello,
Your order was delivered by colissimo on Friday, January 8. We invited you to contact colissimo to receive a certificate of poor delivery (usual mailman) and to file a complaint with the gendarmerie or the nearest police station.
Once these elements are in our hands, we can proceed with a refund.
If applicable, according to our T&Cs, this opens the door to all kinds of abuse from certain customers.
Thank you in advance for your understanding of our policy.
Best regards,
The David Vanille team

Hello,
We received your first email Thursday afternoon and did not have time to process it. Sorry for not being able to respond to you sooner. The workshop's mobile does not respond to customer service. Customer service is easily available at 07 68 20 84 20.
Response from customer service sent to your email box.
Looking forward,
David Vanilla

Hello Thomas, Your package has been delivered to your mailbox with a postal certificate that is valid. As stated in our General Terms and Conditions of Sale: Packages marked as delivered by the post and DHL are not the responsibility of David Vanille. Only the customer service of DHL and Colissimo reachable at 3631 can respond to your complaint. If these conditions are not accepted by my customers, they do not place an order. Please note that these conditions comply with the legislative framework of e-commerce in France and Europe. Regarding the delivery time: Your order was placed on Saturday, carefully prepared, and sent on Monday afternoon. It is that the post due to confinement and a decrease in employees (COVID 19) had a longer processing time than usual. In less than 96 hours, your order was delivered. Here is your message:

Here is my response to your email, I took care to understand and respond to you very quickly: Hello, You ordered for the first time "gourmet Tahitensis vanilla aged from Papua +14cm". Here is the link, this reference is out of stock: https://www.davidvanille.com/fr/gousses-de-vanille/97-vanille-tahitensis-gourmet-papouasie-nouvelle-guinee.html You then, for your next two orders (of dry vanilla, one first received and one order made again later), bought 20 pods of "dry vanilla from Papua", this reference: https://www.davidvanille.com/fr/gousses-de-vanille/248-20-gousses-vanille-seche-papouasie-nouvelle-guinee.html These two vanilla pods are completely different. You made a mistake with the vanilla during your purchase. Please take the time to read and compare the sheets. You will see that the difference between a gourmet aged Tahitensis vanilla and a dry vanilla from Papua is well explained. I can't do better than to put the word "dry" in the title for the second one. If you take the time to read my product sheets, some pods are much more fleshy, soft, and fragrant than my dry vanilla from Papua. The price is also different. When you received your first 20 dry vanilla pods, I did not have this reaction. You even reordered some a few days later. Best regards, David

Hello Roselyne,
You purchased this vanilla:
10 pods of Dried Tahitensis Vanilla 10-13cm S - Papua New Guinea
Indeed, the vanilla pods are dry as explained in the title.
The Gourmet aged and Bourbon Gold vanilla pods are much more moist, oily, and fleshy.
Have a great weekend,
Looking forward,
David

Hello Franck, We have made a complaint for your package. According to our terms and conditions: If a package is stated as delivered by my carrier, La Poste or DHL, no recourse will be possible! Packages stated as delivered by La Poste and DHL are not the responsibility of David Vanille. Only DHL customer service (reachable at 0 809 40 02 13) and Colissimo (reachable at 3631) can respond to your complaint. Best regards,

Sir, Once is not customary, I will take the bull by the horns! It is quite incredible that a customer comes to complain after not following my preservation advice. After explaining to me that you sterilized your glass tubes to tell me that it is my aging that is to blame, I wanted to show you that this is impossible. Therefore, I sent you my microbiological analyses, pesticides, and vanillin content of my batch by email. Upon reading these analyses, seeing that my pods are of exceptional quality, without germs, without pesticides, and with significant vanillin content, you still want to complain? Very well. If you do not follow my preservation advice, calling them

Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,

Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David

Hello Gilles, As I replied to you by email, my selections have a rare intensity thanks to a long aging. We can always do a simple demonstration. Take 1 kg of extraction vanilla (Papua extraction type or Bourbon Gold aged) and the same quality in development at 35% humidity (which is 50% fewer pods per kg but much larger because more humid). Ask your client for the best. The preference will always go for the extraction vanilla not yet fully aged. Should I sell a more humid vanilla to my clients, highlight a softer price per kg and offer it as black vanilla? Of course not. It is difficult to explain that a well-humid and large vanilla is not necessarily a guarantee of quality. Too often, vanillas sold as black vanillas are vanillas that lack aging with a humidity rate that decreases in a few days. Currently, the kg of vanilla is negotiated around $600-700. To guarantee you aged vanillas in the long term, David Vanilla will focus on purchasing extraction vanilla as in the photo. Extraction vanilla, pods much drier than black vanilla, an intense nose. Today, what was previously despised by the market is part of the noblest lots. Obviously, there are many more pods in a kilo of extraction vanilla than in a kilo of so-called black vanilla. This will allow me to maintain an attractive pod/price ratio for my loyal private and professional clients. The most important: the ratio of vanillin content to dry matter is much higher than that of black vanilla regardless of its origin. Vanilla pods thus offer a more pronounced and