Customer reviews of DavidVanille.com – Spice Hunter

Hello Dominique,

Thank you for your feedback and for your trust.

Regarding delivery fees, signing up for our newsletter entitles you to free delivery to a locker or pickup point. For delivery directly to your home, shipping fees do still apply.

We look forward to hearing from you,
Isabelle - davidvanille.com Customer Service

Hello Patricia,

Thank you for taking the time to share your experience. It is a pleasure to know that our products accompany you daily and that you find ways to vary your preparations and unleash your desires in the kitchen.

Looking forward,
Isabelle - Customer service davidvanille.com

Hello Virginie,

Thank you for this feedback that makes us very happy. We are glad that this order met your expectations and that you appreciated the care taken in your entire experience.

Looking forward,
Isabelle - Customer service davidvanille.com

Hello Julien,

Thank you for your understanding.

Thank you for your feedback and for your trust. The Bourbon Rouge vanilla is intentionally a dry vanilla: as indicated in the description and visible in the product photos (https://www.davidvanille.com/fr/gousses-de-vanille/429-5493-vanille-bourbon-de-madagascar-m-bourbon-rouge.html), it has a humidity level of 18 to 25%, resulting from prolonged drying and aging that concentrate its vanillin and red fruit notes, and some pods even have natural splits, a sign of harvest at full maturity. This is precisely what makes it a favorite among perfumers and flavorists: it reveals all its power when infused in milk, hot cream, syrup, or alcoholic maceration, where it rehydrates and releases aromas of remarkable intensity. If you prefer a soft and fleshy pod to scrape directly, our Bourbon Gold vanillas will be more suitable for your use. Thank you for your understanding, and happy vanilla creations!

Looking forward,

David

Hello Brigitte,

We warmly thank you for your feedback and your rating. We are delighted that the package pleased you, and we take your comment regarding the vanilla into account.
You purchased Bourbon Rouge vanilla and Brown vanilla which are dry (see product description), these pods are often richer in vanillin and more intense in infusion. Try it with scallops, flambéed with rum with just butter or vanilla cream, seasoned with a hint of curry for example. Another idea, a syrup infused for a long time at low temperature (around 80°C) and cooled for 24 hours, it will be excellent. We remain reachable if needed at 0374470017, do not hesitate.

Thank you sincerely for your understanding.

Have a very nice day.

Looking forward,

David

Hello Ludovic,

A big thank you for your warm feedback! We are delighted that you enjoyed your experience with us and hope to see you again soon to discover other exceptional spices.

Have a very nice day.

Looking forward,

David

Hello Arnaud,

We warmly thank you for your positive feedback. Your satisfaction is our greatest reward and we are delighted that our spices have pleased you.

Looking forward,

David

Hello Ophelie,

We sincerely thank you for your positive feedback. We are delighted to learn that you are satisfied with your achievements and that our prices seem fair to you. Your appreciation motivates us to continue offering you quality products.

Looking forward,

David

Hello Ioan,

Thank you for your message and for your loyalty, as you indicate that you have already ordered several times on our site.

We are sincerely sorry that this last order did not bring you complete satisfaction, especially in the perspective of introducing our vanillas to your family.

However, we would like to clarify a few points regarding the products received.

First of all, our bags are never vacuum sealed, and this applies to none of our orders. It is therefore quite normal that the bags do not have this vacuum-sealed appearance.

Regarding the vanillas that you describe as 'very dry', it is also important to distinguish the different preparations offered on our site.

The Bourbon Rouge from Madagascar and the Brown Vanilla from Lake Victoria are vanillas intentionally offered in a drier profile. This characteristic is specified in the descriptions of their product sheets and is also visible in the photographs presented on our site.

In contrast, our Bourbon Gold® from Madagascar corresponds to a much fleshier, softer, and moister vanilla, with a particularly indulgent profile.

Vanillas from different terroirs and supply chains can therefore present quite different textures: some are fattier and fleshier, while others are drier and more fibrous. This does not mean that they are altered or unfit for consumption.

We obviously attach great importance to the quality of our vanillas and the care taken in their selection. This is precisely why we present the origin, profile, and characteristics of each variety on our product sheets, with photographs that also allow you to visualize their appearance.

We fully understand, however, that you may prefer softer and fleshier pods, especially when they are intended to be given as gifts.

If you wish to renew the experience, we will be happy to assist you in choosing the fleshier and softer varieties from our collection, so that your next order better meets your expectations.

Thank you again for your trust and for recommending David Vanilla to your circle.

Looking forward,

David

Hello Annick,

Thank you for your feedback! We hope you will enjoy discovering our products. You will also find recipe ideas at the bottom of each product sheet to inspire you.

And if you need advice, we are here to listen to you.

Looking forward to it, The team at davidvanille.com

Hello Laïla,

Thank you for taking the time to share your experience. For such a large quantity preparation, the dosage is indeed important to achieve a sufficiently present vanilla flavor. For the Vanilla Cuts, we recommend about 1 tablespoon for 500 ml of liquid; you can adjust the quantity according to the desired intensity.
We hope your next preparation will bring you all the sought-after vanilla intensity.

Best regards, The team at davidvanille.com

Hello Claude,

Thank you for your recommendation and your trust! We love to share our flavors and are delighted at the idea of accompanying you in new taste discoveries. Our customer service is here to listen to you for any advice.

Looking forward,
The team at davidvanille.com

Hello Annie,

Thank you for taking the time to share your feedback! We are delighted that your order meets your satisfaction and that you were able to stock up on flavors for your upcoming preparations.

Regarding your loyalty points, they accumulate over your orders and you can convert them into a discount voucher whenever you wish, with no obligation to use them immediately. (section: "my rewards")

Looking forward to it,
The team at davidvanille.com

Hello Sylvia,

What a lovely message for our vanilla pods! Thank you for your trust. With the wide selection of varieties offered on our site, you have plenty to make your yogurts, creams, and desserts travel!

And if you want to take indulgence even further, take a look at the summary located at the bottom of the "Vanilla Pods" section: by browsing the aromatic notes of each variety, you might just find your next "pearl" to enhance your creations.

Looking forward,
The team at davidvanille.com

Hello Cécile,

Thank you for your feedback. The choice of vanilla depends on several criteria: its moisture content, texture, variety, aromatic notes, and especially the intended use, whether for infusion or to extract the beans. You had chosen our Bourbon Rouge, a naturally dry vanilla, particularly suited for infusion. For a more fleshy and moist vanilla, we recommend the Bourbon Gold.
All our vanillas are carefully selected for their quality, but each has its own characteristics. We remain at your disposal to guide you in your choice!

Looking forward,
The team at davidvanille.com

Hello Chantal,

Thank you for your feedback. The Madagascar Vanilla Banana is a special variety, naturally fleshy and moist, with powdery notes, almond, and frangipane. To fully enjoy its aromas, we particularly recommend a sufficiently long infusion, which allows the scents to gradually release.

We are sorry that it did not bring the vanilla flavor you were hoping for to your flan and remain at your disposal to advise you.

Looking forward,
The team at davidvanille.com

Hello Marie-Joëlle,

Thank you for your feedback. We are a bit surprised that the Bourbon Gold from Madagascar did not fully satisfy you, as it is a vanilla that we particularly appreciate. However, we do not know your method for making your jams, which can also influence the final result.
Please do not hesitate to get back to us with your next order: we can discuss your method and advise you on the vanilla most suited to your jams.

Looking forward to it,
The team at davidvanille.com

Hello Christelle,

Thank you for your feedback. The Lac Victoria is a naturally dry vanilla, with a low humidity level, as indicated in its description. It is indeed ideal for infusion to reveal its beautiful warm, vanilla, and cocoa notes. For more information about vanilla, we invite you to check the section "All about vanilla" on our website.

Best regards,
The team at davidvanille.com

Hello Chrystelle,

Thank you for your feedback and for your trust! We are delighted that our selection, our delivery service, and our offers meet your satisfaction. We are doing everything we can to provide you with wonderful discoveries at the best time.

Looking forward
The team at davidvanille.com

Hello Jean Marie,

Thank you for your feedback! We appreciate your response and are glad that this order has satisfied you.

Looking forward to hearing from you,
The team at davidvanille.com

Hello Antoine,

Thank you for your feedback and for your constructive remarks. We are happy that you appreciate the selection and the care given to our products. Your observations are valuable to us.

Looking forward,
The team at davidvanille.com

Hello Richard,

Thank you for your review and for your sincere feedback. We are happy that the quality of our vanilla meets your expectations.

We are, however, sorry that the ground cumin did not provide you with the expected aromatic intensity. Your comment is well noted and helps us remain attentive to the quality of our spices.

Looking forward,
The team at davidvanille.com

Hello Dominique,

Thank you for taking the time to share your opinion. We are sorry that the roasting of our coffee did not match your tastes. The appreciation of a coffee remains very personal, especially regarding roasting and intensity.

However, we are happy that our spices fully satisfied you.

Looking forward,
The team at davidvanille.com

Hello Jacqueline,

Thank you for your feedback! We carefully select our products and are happy that your order met your expectations. Your trust encourages us to continue this work every day.

Looking forward,
The team at davidvanille.com

Hello Paul,

Thank you for your feedback and for your comment. Our packaging is generally offered in 25 g or 50 g depending on the products. And nothing prevents you from ordering several small bags to take advantage of the promotion while adapting the quantity to your needs!

Looking forward to it,
The team at davidvanille.com

Hello Francis,

Thank you for your feedback. We understand your disappointment regarding the prices and promotional offers. We regularly try to offer various deals so that everyone can take advantage of great opportunities while maintaining our commitments to our products.

Looking forward,
The team at davidvanille.com

Hello Daniel,

Thank you for this very beautiful testimony! What a pleasure to be recommended by a chef and pastry chef, even in retirement. Your trust and the fact that you speak about David Vanille around you particularly touch us. Thank you for your loyalty and enthusiasm!

Looking forward,
The team at davidvanille.com

Hello Laurence,

Thank you for your feedback! We are happy that you find a good balance between the quality of our products and their price at David Vanille. It is important for us to remain accessible while offering you beautiful flavors.

Looking forward to it,
The team at davidvanille.com

Hello Danielle,

Thank you for your feedback and for your comment. To choose your vanilla well, it is important to read the description on the site and to take into account the humidity level: with a reduced level for dry vanilla and a higher level for fattier vanilla. Regarding sizes L and XL, they are defined according to the batches from our producers: a large pod classified as L can thus be close to a small XL. We understand your disappointment and take your comment into account.

Looking forward,
The team at davidvanille.com

Hello Sophie,

Thank you for your feedback! We are delighted that you like our spices. We also take note of your comment regarding the resealable bags, your suggestions help us improve our packaging.

Looking forward,
The team at davidvanille.com

Hello Marco,

Thank you for your trust! A "nothing to complain about" is exactly the kind of feedback that makes us happy. We are glad that you are satisfied with both the products and our responsiveness.

Looking forward,
The team at davidvanille.com

Hello Gilles,

Thank you for your feedback! We are delighted that you like this dried vanilla. The Brown Vanilla from Uganda Lake Victoria is indeed a great discovery for fans of authentic flavored vanillas. Mainly to be used in infusion to make good desserts.

Looking forward,
The team at davidvanille.com

Hello Aurélien,

Thank you for your feedback and for your words about the quality of our products.

Our spices are offered in bags, as specified in the 'Packaging' tab of each product sheet. The jar would significantly increase the price, and we strive for an impeccable quality-price ratio.

Thank you again for your trust.

The DAVID VANILLE team

Hello Céline,

Thank you for your feedback! We are happy that your order is satisfactory and that you like our resealable bags. To properly preserve your vanilla and fully enjoy its qualities, you will also find all our tips in the section "All about vanilla" on our website.

Looking forward to it,
The team at davidvanille.com

Hello Laetitia,

Thank you for your feedback and for this response that makes us very happy. We are delighted that our products satisfy you!

Looking forward to hearing from you,
The team at davidvanille.com

Hello Sylvie,

Thank you for your feedback and for your response. We are sorry that the Caribbean Salt does not match the one you knew in Guadeloupe. It is our own recipe, made with our ingredients and our blend, which certainly explains this difference in taste and its spicier side.

We are nonetheless happy that the vanilla and the preparation of your package have satisfied you.

Looking forward to hearing from you,
The team at davidvanille.com

Hello Chantal,

Thank you for your feedback and your suggestion. We take note of your comment regarding larger packaging, your feedback helps us to evolve our offer closer to your needs.

Looking forward,
The team at davidvanille.com

Hello Margot,

Thank you for your feedback, it is always a pleasure to know that you are satisfied with your order!

Looking forward,
The team at davidvanille.com