The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Hello, very disappointed with my order of downgraded vanilla which has neither taste nor smell.
I don't even know what to do with it.
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Response from DavidVanille.com – Spice Hunter
Sir,
We are surprised by your feedback regarding our downgraded vanilla pods. Indeed, this product usually receives excellent evaluations from our customers, with a very high average rating, especially for its excellent value for money.
The downgraded vanilla, although presenting smaller or split pods as described in our description with many details, retains all its aromatic qualities.
If the bags have not been opened, we offer you to return them to the address on our labels for a full refund.
We are certain that other customers, familiar with the use of natural vanilla, will appreciate these pods at their true value.
Best regards
David
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Martine L.
Rating: 4 out of 5
following a purchase from 04/02/2025
Delivery well protected and fast
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Melanie P.
Rating: 3 out of 5
following a purchase from 03/02/2025
The spices and vanilla are of quality. However, the delivery was not simple. GLS changed my delivery location without notifying me and the package had been opened (fortunately nothing was missing).
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Response from DavidVanille.com – Spice Hunter
Dear customer, We thank you for your positive feedback on the quality of our spices and vanilla. Your satisfaction on this point is essential for us. Regarding the inconveniences encountered during delivery, we completely share your dissatisfaction. The change of delivery location without notice and the condition of the package upon receipt do not meet our service standards at all. That is why we are pleased to inform you that starting from early April, we are changing our delivery provider to guarantee you a more reliable service that respects your delivery choices. This decision was made precisely to avoid this type of inconvenience in the future. We thank you for pointing out these issues which reinforce our decision to change. If you have any questions about our new delivery services, please do not hesitate to contact us. Best regards, David
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Christiane J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Hello, as I mentioned on the phone, it's a shame there is too much packaging, for 1kg of pistachios, that's a lot of bags to transfer, but according to the person I spoke to (your mom) you were going to make slightly larger containers, otherwise apart from the GLS delivery person who did not contact me to pick up my package left a bit far from my home, everything is perfect thank you
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gullu A.
Rating: 3 out of 5
following a purchase from 31/01/2025
The site is very good, unfortunately, I am forced to make a purchase of €30
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ERIC J.
Rating: 3 out of 5
following a purchase from 30/01/2025
A bit disappointed with the quality, especially the so-called gift which seems to be more of a way to get rid of a batch of moldy vanilla. (see the photo)
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Response from DavidVanille.com – Spice Hunter
Sir,
It concerns the essential oils and fats (about 20% of our pods) that have solidified with the cold. This is a sign of excellent quality of our aging. If you pass the heat of a hairdryer or in front of a heat source to these pods, they will melt.
At room temperature, the result will be the same but will take a few hours before disappearing.
In no case is it mold. A 3/5 review is unjustified, especially with free delivery as well. This does not encourage giving gifts and offering delivery. We will surely revise it.
Best regards.
H
herve F.
Rating: 4 out of 5
following a purchase from 24/01/2025
Very well designed site. Very good responsiveness, fast delivery. Small negative point: more and more products out of stock or disappeared like the Mexican chili with a smoky taste that I liked a lot.
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Response from DavidVanille.com – Spice Hunter
Hello Hervé, You are right, imports and harvests have been very poor in 2024. To be honest, I've never seen anything like it since I started in 2011. Many harvests will arrive by boat between February and June. We should solve many shortages. Meanwhile, the range will expand in 2025 to offer you new gems found in the plantations. Thank you for your understanding. Looking forward to it, David
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angélique D.
Rating: 4 out of 5
following a purchase from 24/01/2025
Overall, I am very satisfied with my orders, I just had a small issue with a bag that was sealed with the powder and the preservation is not good
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Barrouchi A.
Rating: 1 out of 5
following a purchase from 04/01/2025
After checking my order, 10 vanilla pods were missing. I contacted customer service, they didn't want to know anything. Supposedly they checked my order via camera and supposedly it was complete but I would like to know how they can verify an order by camera and know that this particular package is mine. Impossible. I sent a photo of my received order and it was indeed incomplete. The sales conditions were not respected. I therefore canceled my account and will order my vanilla pods elsewhere because it is not serious at all. The least they could do is apologize but the customer service person was aggressive so I no longer wish to help David Vanilla and I do not recommend this site
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john G.
Rating: 4 out of 5
following a purchase from 04/01/2025
As usual, fast and careful shipping. Correct quality-price ratio.
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Sonia B.
Rating: 4 out of 5
following a purchase from 01/01/2025
Good
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severine P.
Rating: 3 out of 5
following a purchase from 29/12/2024
1 Too much plastic
2 The Ugandan vanilla seems to be several years old, Archie is dry. I think you should put the harvest year so we can better choose the quality without imagining it based on the price.
Other than that, I am satisfied with my purchase.
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Response from DavidVanille.com – Spice Hunter
Hello,
To answer your question, I confirm that the brown Ugandan vanilla you purchased is indeed a dry vanilla, as indicated on the product sheet. We specify this characteristic several times because it results from a refining process and not from the harvest year.
Dry vanilla is appreciated for its concentration of vanillin, which gives it powerful aromas and a particularly vanilla nose. This makes it an exceptional product, often preferred by perfumers for its aromatic intensity.
You can find all this information on the product sheet here:
https://www.davidvanille.com/fr/gousses-de-vanille/717-8172-vanille-brune-d-ouganda-lac-victoria-m.html#/227-quantite-10_gousses
For our packaging, we explain the packaging in the context of all our product sheets, for example:
https://www.davidvanille.com/fr/epices-et-aromates/82-4695-curcuma-5-de-curcumine.html#/299-quantite-50g
We hope this answer clarifies things for you and remain available if you have any questions or specific needs.
Best regards,
David Vanille
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Elisabeth C.
Rating: 4 out of 5
following a purchase from 26/12/2024
Good overall quality of the received products.
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Guillaume J.
Rating: 4 out of 5
following a purchase from 21/12/2024
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Reynald H.
Rating: 4 out of 5
following a purchase from 31/12/2024
We find everything
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Paul D.
Rating: 4 out of 5
following a purchase from 30/12/2024
Good site but some disappointments like the currants and pistachios from Iran.
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Jessie R.
Rating: 4 out of 5
following a purchase from 17/11/2024
Easy navigation
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Sylvie G.
Rating: 4 out of 5
following a purchase from 29/11/2024
I don't think I received the 10 vanilla pods as a gift!!!
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Tiphaine R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The site is very well done, it is easy to navigate through the different products
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Carlos V.
Rating: 4 out of 5
following a purchase from 15/12/2024
Nothing to say, the products are of quality (I was surprised by the pepper as it is strong in smell and gives a pleasant note in seasoning) and I greatly appreciated the order tracking with the photo of it before shipping.
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CHRISTIAN R.
Rating: 3 out of 5
following a purchase from 08/12/2024
5 stars for the site but 1 star for the delivery by GLS which was very delayed and required a change of delivery location. And 5 stars for Nadine who did her best with a smile!
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Gael H.
Rating: 4 out of 5
following a purchase from 23/12/2024
Great variety of spices, vanilla and others.
In case of a stock shortage, would it be possible to offer a variant of the desired product rather than a refund?
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Charlotte C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Order of Vanilla and spices: Top products and fast shipping as usual.
Big disappointment with customer service ...
On my order, I ordered 200 pods of Brown Ugandan Vanilla "Lac Victoria" M (20 packs of 10 pods).
As usual, I receive an email with photos of my prepared order. Only upon receipt do we notice with my partner that one pack of 10 pods is missing. I sent an email to customer service who has still not responded to me to this day regarding this missing product.
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Response from DavidVanille.com – Spice Hunter
Hello,
We have just checked the photo and the shipping cameras and we can clearly see the 20 packs of 10 pods of lac victoria, the 3 packs of 10 pods of black ebony and the fourth free pack.
Do not hesitate to contact us at 03 74 47 00 17.
For us, everything is in order.
Thank you for your understanding,
David
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Maryline L.
Rating: 3 out of 5
following a purchase from 24/11/2024
Forget the promotional gift, and responds that I ordered too early, that the promo started on the 25th while Justin Cooking had the promo on the 24th. She even seemed surprised by this off-topic response... Anyway... the vanilla is beautiful but the seller doesn't care about complaints.
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Response from DavidVanille.com – Spice Hunter
Madam, Your gift is indeed shown in the shipping photo, 10 vanilla pods offered and you also benefited from free shipping + a promo code. Off-topic response? 10 Pods were added to your order, you did not add this reference. All that for an order of €22. See on your invoice too: 10 Gourmet Vanilla Pods "Black Ebony" FREE. Thank you in advance for talking about it to your friends please! Your word of mouth is precious to us. Thank you for no longer ordering from us, we have blocked your account.
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Alice M.
Rating: 1 out of 5
following a purchase from 02/12/2024
Order not received after a month and a follow-up, but the cost has been debited from my account... Scam??
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Orly C.
Rating: 4 out of 5
following a purchase from 09/12/2024
Perfect
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PIERRE V.
Rating: 1 out of 5
following a purchase from 18/12/2024
Zero
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Response from DavidVanille.com – Spice Hunter
Hello, We took the time to verify your order as well as the photos and images from the cameras, and everything is in order. We remain available for any questions or additional information. Best regards, David
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serge C.
Rating: 4 out of 5
following a purchase from 17/12/2024
Fast delivery, all good.
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Sonia G.
Rating: 3 out of 5
following a purchase from 19/11/2024
I didn't like the vanilla pods.
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Julian B.
Rating: 4 out of 5
following a purchase from 03/12/2024
Very well-stocked site, could benefit from a few more filters to find my way more easily among all the different varieties.
This does not prevent it from being a very reliable site, fast and careful delivery.
Products conform to descriptions.
I recommend.
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Karine D.
Rating: 4 out of 5
following a purchase from 13/12/2024
The site is very well done. However, one does not realize what the weight of the products represents... so I placed an order and received many more products than I had imagined.
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Thibaut R.
Rating: 3 out of 5
following a purchase from 03/12/2024
The vanilla is good and not too expensive. However, the pistachios are very average for the price, they are a bit soft as if they had absorbed moisture.
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wilson P.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, I appreciated it, a real discovery. Except for the delivery, the delivery person did not respect the delivery point. Delivery point 1.5 km further away, I had to take the car to go pick up the package.
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Anissa J.
Rating: 4 out of 5
following a purchase from 10/12/2024
1st order received quickly despite the holiday delays. Careful shipping. Some vanilla packets did not contain the 10 pods expected. Pods of different sizes too.... I plan to order a second time to form a real opinion as the price remains affordable when taking advantage of promo codes. Do not take the downgraded pods which in my opinion are not very useful if you really bake except to bring a distant taste of vanilla.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 12/12/2024
Very good product. Fast shipping. It is however very unfortunate that we cannot order what we want without a minimum order amount!...
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béatrice T.
Rating: 4 out of 5
following a purchase from 08/12/2024
The entire order suits me except for the Cranberry mix
Good site nonetheless
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FRANÇOISE B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Nothing to report.
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Marie claude S.
Rating: 4 out of 5
following a purchase from 11/12/2024
Having placed a fairly substantial order, I could not find Sichuan pepper, lemongrass, and coriander powder.
Having requested an alert, Sichuan pepper is available again but just for that, I have to order for 20 euros to get free shipping.
From a commercial point of view, this is not very elegant... so I will buy it elsewhere.
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Médéric R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Allows to restrict your order and in the end does not refund you the entirety of the restriction.
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Response from DavidVanille.com – Spice Hunter
Sir,
We would like to remind you that the conditions were clearly stated in red and in capital letters: a maximum of 2 items per order. However, you ordered 10 units of one reference and 11 of another.
In a spirit of conciliation, my team exceptionally validated 5 units for each reference. A refund corresponding to the surplus has been made to your credit card.
Can you please specify the exact nature of your concern so that we can respond to it as best as possible?
Best regards,
David
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Petri N.
Rating: 4 out of 5
following a purchase from 09/12/2024
Unfortunately the review request is in French that I really don't understand.
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