Customer reviews of DavidVanille.com – Spice Hunter

Not really convinced by my purchase and very disappointed with my vanilla purchase. 'Ugandan Vanilla "Black Ebony"

My order arrived quickly, the products are of quality

Hello, I ordered because of the vanilla and I received my package except for the vanilla pack

Good

I did not receive my order and I am being treated like a thief, what a shame for this store, I strongly advise against it

Overall smooth site.

Good site with a lot of choices

Order delivered without issues, arrived ahead of the expected time. Haven't tested all the ordered products yet, but those tested are excellent. I recommend the vanilla.

Perfect responsiveness for the shipment of my order. The vanilla pods seem very nice, but I haven't had the opportunity to use them yet. The pepper is perfect to my taste, as well as the herbs de Provence.

Have ordered from them often. I found that the quality of the vanilla and the packaging of the spices had declined. For example, the small resealable hermetic bags that are very convenient have been replaced by thermoset packaging of much lower quality. Too bad... And also the Qatar is good, but way too expensive for the quantity - I didn't realize it would be so little with the weight of sesame...

Way too many small packages

The flavor of the vanilla is very average

these are beautiful vanilla pods

Hello. Good quality products, top packaging and protection of products. Thank you for your responsiveness and the gift of spices. Bahria pastry.

Very well-made site. Many promotions. Maybe not enough details on the vanilla pods but overall, very satisfied

Navigation on the site is simple and smooth but the responsive version is not as practical. Regarding the delivery, it was perfect! Impeccable order tracking, fast deadlines respected, really delighted with this professionalism!

I am satisfied: easy navigation on the site, frequent and interesting promotions, respected order and fast delivery. Small gap: when you ask for a review on an item, the meaning of the stars does not include the mention 'Not yet tasted'. How then to give a serious opinion.

I have nothing to say about this vanilla. I have already made 2 recipes with it and I find it perfect.

Not disappointed

Well received thank you not yet tasted just the cashews good but a bit dry

Very good

Well-designed site, fast delivery. Quality products. Just a note about the small non-resealable containers, too bad.

Always as good and nice.

Madam, 1 - First email with a response in a few minutes, sorry not to make an exception for you: Also, for a first order, do you offer free shipping? I am indeed not able to spend 69 euros. Thank you for your reply. 2 - Second request with courteous and quick responses: How can I revalidate my cart? I don’t have a link and I see that my order has been prepared? I am a bit lost... 3 - First order refunded urgently so that you can benefit from free shipping. Upon refund, you explain that you did not understand our email explaining to increase your cart to 69€ in order to have free shipping. 4 - Yes, I saw that but yesterday when including my code after signing up for the newsletter I also had another product included. Why would I no longer be entitled to it? See attached photo response from us quickly: Hello, We have refunded your order and the gifts change on Fridays. Another gift will be added upon validation of your order. 5 - Thank you for the little salt added in addition to my order. However, the wrong vanilla reference was delivered to me. Instead of receiving the XXL bourbon vanilla, I received the M size Bourbon. Can I return it to receive the correct reference please? 6 - Second email at the end of the day: Unless I am mistaken, I have not received a response to my email. There was an error in the order and I did not receive the ordered vanilla. 7 - Response from us: Your request has been taken into account but your email was sent 22 hours ago. We will get back to you as soon as we have the solution please. 8 - Mea Culpa error in order preparation solution from David Vanilla: RECEIVED GIFTED BOURBON VANILLA PURCHASED BOURBON VANILLA worth 29.99€ refunded. 9 - To the email explaining that our gifts cost us very little, I take matters into my own hands and ask you to move on. 10 - To your response: Rest assured that I absolutely did not intend to come back to you. A nice slacker who makes his money on exotic products and doesn’t even know how to prepare an order. CONCLUSION: You can’t please everyone. I sense a lot of jealousy and hatred in your words. Good luck to you,

Deplorable service. Information taken before the order about potential benefits for new customers (stay away, there are none). The guy charges full shipping costs for sending orders, regardless of weight. Once the package was received, there was an error with the product expected from the order. He refunded me but it’s not what I wanted. I would have obviously preferred to receive the initially ordered item. Bad luck: I have to reorder and pay the shipping costs again... The gentleman indicates to me that it would not be profitable for him to pay them. I think that when a mistake is made, one should be humble and do everything possible to fulfill the initial order. The gentleman tells me he has already given me gifts (with the samples you receive: 50g of salt, pepper, and curry) He indeed thinks he is generous by offering me these spices... which I am absolutely not interested in and that I was ready to return with the incorrectly delivered item. When I pointed out that these

A lot of choices

Fast and very clear

Satisfied with the quality of the vanilla pods I received but unfortunately a missing part (the package was tampered with during transport) a report from your side of the border might be useful. I would still recommend.

Order delivered quickly. Good service and functionality of the site. A nice variety of products offered. Thank you

The package was never delivered to me and I therefore lost my entire order.
After several follow-ups and phone conversations with DavidVanille, nothing was proposed to me, neither by David himself nor by his Customer Support service... As a result, DavidVanille chooses to sacrifice customer satisfaction rather than take responsibility to the end!
This is the first time I encounter such a situation. I am personally disgusted to have been treated with so little consideration, knowing that this was not my first order...
This is unprecedented for me. To be avoided.

Fast delivery, interesting site and competitive prices

Fast delivery, thank you Davidvanille I recommend to everyone quality product+++ good continuation

Nothing to complain about.

No complaints about order tracking and delivery.

Exceptional, the vanilla powder and spices are of good quality. A small downside on the CBD, I expected larger heads, but it still has a very good taste. Thank you.

Order well received! Could give more details when I have used the product for various uses

Order processed promptly and received at the post office on time and without problems.

Hello, I was generally satisfied with my order, the vanilla is excellent, the pepper too. However, a bit disappointed, one of the sachets of Sumac ordered was open upon delivery (see attached photos) and had spilled in the box. By the way, do you know if I can still use it, or if I should throw away the rest of the sachet? Furthermore, the hermetic bags containing the vanilla are almost impossible to open with fingers, the closure is too hard and I have to use my teeth every time...! A bit unfortunate.

Hello David, your Madagascar vanilla is of very good quality and well packaged for delivery. At the risk of repeating myself, as I have already mentioned this to your customer service, it might be good to adjust the number of 280 pods per kilo to 260 which seems more accurate to me, knowing that the number of pods can vary.. then, I also mentioned that my second kilo purchased in April 2024 was not placed by the postman or the delivery person in the correct mailbox.. be careful, as one can encounter an dishonest person... which was not my case. This detail is important in my opinion. Best regards. Philippe currently in Canada ;-) NB the green tea announced was not included in either of my two ordered kilos...

Very well done