Customer reviews of DavidVanille.com – Spice Hunter

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 12h52 following a purchase from 07/05/2023

Quality pods

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/06/2023 à 15h06 following a purchase from 20/05/2023

Very good communication. Very nice presentation. Just a bit disappointed by the quality of the vanilla pods which remain quite dry despite having soaked them in rum.

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Response from DavidVanille.com – Spice Hunter Published on 01/06/2023

Hello Françoise, Thank you for your feedback. Wait a few more days, the pods will rehydrate completely within 15 days. They won't be as big as green vanilla but will have doubled or even tripled in volume. I remain at your disposal at [email protected]. Looking forward to hearing from you, David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/05/2023 à 16h47 following a purchase from 02/04/2023

Often difficult, navigation jumps.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2023 à 17h13 following a purchase from 02/04/2023

Interesting choices.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2023 à 11h46 following a purchase from 01/04/2023

Top

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/04/2023 à 09h07 following a purchase from 14/03/2023

2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.

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Response from DavidVanille.com – Spice Hunter Published on 12/04/2023

Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/04/2023 à 10h25 following a purchase from 28/03/2023

Nothing to report

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/04/2023 à 10h54 following a purchase from 14/03/2023

-

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 18h10 following a purchase from 25/03/2023

Pleasant and easy-to-use site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2023 à 15h18 following a purchase from 18/03/2023

We are very satisfied with our first order. Great choice of spices, very careful packaging. To be renewed

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2023 à 07h45 following a purchase from 09/03/2023

Received my order well Thank you, good quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/03/2023 à 08h23 following a purchase from 10/03/2023

Don't change anything, it's really a pleasure to discover such fragrance with your different products, I haven't been able to taste everything yet

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 16h22 following a purchase from 13/03/2023

3rd order, generally very satisfied both with the management of the order/delivery and the quality of the products.
One little star less, during the last order, not completely satisfied with the star anise, many broken

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 15h34 following a purchase from 03/03/2023

Quality vanilla

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/03/2023 à 12h39 following a purchase from 08/03/2023

never disappointed with my orders until my last order. I found the Madagascar pods much less beautiful than the previous ones. I had a referral code, however indicated during the order, but it was not applied to receive my referral gift. For the rest of my order (sugar, spices...), I am satisfied

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Response from DavidVanille.com – Spice Hunter Published on 27/03/2023

Hello Anne,
Thank you for your feedback. The pods you ordered are red vanilla (dry vanilla), see its description here:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-m.html#/227-quantite-10_gousses
We cannot apply referral codes for our customers otherwise it creates a code error in our algorithm.
Thank you for your understanding,
Looking forward,
The David Vanille team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/03/2023 à 12h02 following a purchase from 07/03/2023

I ordered 2 lots of XS Red Papua Vanilla Pods. I did not expect to see dry and hard pods. I don’t know what to do with them, as for the rest of my order there is nothing to say, the spices smell divine.

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Response from DavidVanille.com – Spice Hunter Published on 27/03/2023

Hello,
Thank you for your feedback. The red vanilla is a dry vanilla, see the description on our sheets: https://www.davidvanille.com/fr/gousses-de-vanille/123-6531-gousses-de-vanille-rouge-papouasie-xs.html#/253-quantite-2_gousses
Thank you for your understanding,
Looking forward,
The David Vanille team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/03/2023 à 11h56 following a purchase from 22/03/2023

The expiration date of the 3 boxes of saffron that were delivered to me is 11/2023 while they were packaged on 11/2020!! I won’t be able to keep them for long... And I find that the saffron packaging is not airtight enough as it smells everywhere it is placed.

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Response from DavidVanille.com – Spice Hunter Published on 27/03/2023

Hello, Thank you for your feedback. The purpose of our promotion at -40% was to allow our customers to benefit from a ridiculous price even if its optimal use date is the end of 2023. This saffron has intense notes as you may have seen. Thank you for your understanding, Looking forward to serving you, The David Vanille team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 11h54 following a purchase from 16/03/2023

Very good pods, a bit small for XL and L, I received the same size!!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/03/2023 à 11h32 following a purchase from 13/01/2023

On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.

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Response from DavidVanille.com – Spice Hunter Published on 08/03/2023

Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/03/2023 à 14h37 following a purchase from 05/02/2023

No problem with my order, fast delivery.
Regarding the storage of vanilla pods, I have stored vanilla pods in a glass jar for several months without any problem, only poor quality pods justify storage with alcohol.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2023 à 11h42 following a purchase from 05/02/2023

Hello,
Nothing to say for now, the products are in accordance with what is announced.
I hope this continues....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/02/2023 à 10h19 following a purchase from 01/02/2023

Nothing to report

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/02/2023 à 09h30 following a purchase from 04/02/2023

I am completely satisfied with my order and will reorder when the time comes.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/02/2023 à 21h31 following a purchase from 30/01/2023

Spice is useless, no pleasant taste or smell... freeze-dried to death

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Response from DavidVanille.com – Spice Hunter Published on 26/02/2023

Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2023 à 19h54 following a purchase from 06/02/2023

Impeccable products and customer service!!! Go for it with your eyes closed. 2 orders made and received...TOP! I only gave 4 stars because I find it a shame that there is no free home delivery for orders around €100.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2023 à 17h25 following a purchase from 06/02/2023

My package arrived torn but nothing was missing from the order. It's not the fault of the merchant site but the carrier. I will order again from David Vanille, without any problem;

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2023 à 19h06 following a purchase from 03/02/2023

Order well received! The box was poorly sealed, the tape was sticking to part of the box. At the moment, I haven't used the products yet and can't give my opinion. But I can say that there were intense smells of spices around this box.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/02/2023 à 03h35 following a purchase from 04/02/2023

Nice and the price is attractive, but the wild pepper from Madagascar that I bought smells good but has no taste, whereas I am from Reunion and I eat it often and it has a pronounced taste, I am a bit disappointed and I haven't had time to taste all the things from my order yet, we'll see.

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Response from DavidVanille.com – Spice Hunter Published on 17/02/2023

Hello,
We sell several tons per year of our wild pepper harvests and know this product very well. We offer 3 qualities: black, white, red. If our wild pepper has no taste, it might be due to covid :-)
Or ja konet,
Looking forward,
David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/02/2023 à 12h29 following a purchase from 22/01/2023

Everything is perfect.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/02/2023 à 14h51 following a purchase from 29/01/2023

fast delivery - I am however disappointed with the vanilla pods; very small and not fragrant

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/02/2023 à 15h01 following a purchase from 01/02/2023

Fast

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/02/2023 à 18h34 following a purchase from 28/01/2023

Very serious site and quality products! In addition to that... excellent communication and quality packaging.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/02/2023 à 11h19 following a purchase from 17/01/2023

Cream of the Tribes

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/02/2023 à 11h15 following a purchase from 17/01/2023

Hello
Disappointed after receiving the vanilla pods
The pods were drier, thus less aromatic
Compared to those I usually get
They are plump and fatty. They are packaged in special tubes for vanilla pods and for the same price.
I had to package them in test tubes for vanilla pods with a bit of rum away from light to see over time
Mrs. J.Florence
To my great regret

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Response from DavidVanille.com – Spice Hunter Published on 09/02/2023

Hello,
You received pods +20cm, the cream of the harvests

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/02/2023 à 10h02 following a purchase from 17/01/2023

Very good site, good products. And advice.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/02/2023 à 10h36 following a purchase from 15/01/2023

It's been a little over a year since I ordered from the David vanilla site. Usually, I am always satisfied. This time I ordered bourbon vanilla pods. They are dry and last... I am disappointed with the quality. I usually take other varieties that are oily and larger. Otherwise, the shipping is fast, we are notified by SMS as soon as the order is shipped.

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Response from DavidVanille.com – Spice Hunter Published on 07/02/2023

Hello Julie,
The red vanilla is a dry vanilla as explained on the product sheet. It is the only vanilla that our perfumer and aromatic clients buy.
You will find all the explanations regarding this quality by rereading the product sheet:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses
Thank you in advance for your understanding,
Have a great day,
Looking forward,
David Vanille
www.DavidVanille.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/02/2023 à 19h37 following a purchase from 14/01/2023

very satisfying

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/02/2023 à 12h17 following a purchase from 16/01/2023

The explanations about the products are detailed and clear, the navigation did not seem complicated to me (mobile navigation), in the dropdown menu, in the category "Spices and Aromatics", possibly add subcategories like "condiments, herbs, and spices" to facilitate the search if you want something specific, it is not necessary to scroll through all the items in the category "Spices and Aromatics", this is a suggestion not a criticism ;-)

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Response from DavidVanille.com – Spice Hunter Published on 01/02/2023

Hello Astrid, Thank you sincerely for your support and feedback. I will work on it and find solutions with the team ;-) Looking forward to it, David www.davidvanille.com

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Acheteur Vérifié

Rating: 1 out of 5

Published on 31/01/2023 à 15h53 following a purchase from 07/12/2022

After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.

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Response from DavidVanille.com – Spice Hunter Published on 31/01/2023

Hello, You received your order at the beginning of December and did not follow our conservation advice written on the label but also on our thank you notes. Fanny offered you a return but that did not suit you. Our customer service responded very quickly to your requests. We cannot be held responsible for poor conservation. See our advice again here: https://www.davidvanille.com/fr/content/category/3-tout-sur-la-vanille Thank you for your understanding, David Vanille

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/01/2023 à 10h07 following a purchase from 04/01/2023

Vanilla with a good quality/price ratio. Fast delivery and shipping with good tracking

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