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Rating: 4 out of 5
Haven't used the ordered vanilla yet, but the pods are beautiful and well packaged, and the delivery time is quite satisfactory!
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
As always, order sent on time, perfectly packaged, with the gift tote bag. Can't wait to get into the kitchen.
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Rating: 4 out of 5
Perfect shipping conditions, fast, impeccable packaging
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Rating: 4 out of 5
Easy to navigate site, well informed
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Rating: 1 out of 5
Following the delivery of the 10 vanilla pods in January, I sent you an email to report the deplorable quality of this product. I have of course received no response from you nor any corrective action. My last order concerns pepper (and definitely not vanilla). The poor quality of the vanilla was noted after opening the bag. Given this vanilla, I think I am not the only one and that you are certainly aware of this problem. However, the Ceylon cinnamon and wild pepper are excellent. An unhappy customer still waiting for corrective action regarding the vanilla.
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Response from DavidVanille.com – Spice Hunter
Hello, There was no vanilla in your order of 02/11/2022. In your order of 03/01/2022, there were 10 gourmet wild vanilla pods, but we received no feedback at the time regarding the deplorable quality of our vanilla upon receipt. I invite you to read our customers' reviews on this origin; you are the only one to find it deplorable. If an unopened bag does not suit you, just return it to us (see our T&Cs) to be refunded. We also have a customer service reachable at 03 74 47 00 17. I am in vanilla every day, do my job with passion, and know the quality of the batches I offer. Taking the time to give ratings of 5/5 to 1/5 leaves me speechless and is a low blow. The corrective action is to invite you not to order from us anymore, please. Best regards. David Vanilla
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Rating: 3 out of 5
well packaged parcel as well as the products just the cashews where they are crumbled, soft and have an aftertaste
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Rating: 4 out of 5
Nice and serious site
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Rating: 1 out of 5
The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..
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Response from DavidVanille.com – Spice Hunter
Hello Charlotte, Thank you for reading carefully when you make your purchases to understand what you are buying. The vanilla beans are simply visual markers as explained in the technical sheet, they are used by the majority of large houses to create emphasis on the final creation. The red vanilla pods from Papua New Guinea, in summary: Many pods start to saturate in vanillin and to
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Rating: 4 out of 5
The order tracking is impeccable. We know at all times where the order is.
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Rating: 4 out of 5
Easy-to-access site well explained, fast and attentive delivery, very practical packaging for preserving the pods, sober and the reminder of the notes on the types of vanilla is very appreciated depending on the desired use. A small downside on one of my packages of red bourbon vanilla gold medal 10 pods that I do not find at all soft to the touch through the packaging unlike the other ordered bags. I will send you my opinion on the pods after use and tasting
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Rating: 4 out of 5
This is not the first time I order from David Vanille and I am not disappointed, the products are of quality and always well packaged, maybe even a bit too much I think, the over-packaging could be reduced by grouping identical pods or using more suitable packaging for the pods alone in a huge empty bag.
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Rating: 4 out of 5
For a first order of this type of item, I am satisfied
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Rating: 4 out of 5
Very good site and very good products
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Rating: 1 out of 5
I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.
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Response from DavidVanille.com – Spice Hunter
Hello,
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
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Rating: 4 out of 5
Complete site
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Rating: 4 out of 5
Good as always but disappointed by the tea, cashews, and brown sugar with tonka bean
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Rating: 4 out of 5
Good, no problems to report
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Rating: 4 out of 5
Fast delivery time.
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Rating: 3 out of 5
The first time I had delivery it was very good, but this delivery the pods were really not nice and at least one in two is completely empty, disappointed by the quality, too bad.
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Rating: 4 out of 5
Very functional.
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Rating: 3 out of 5
- Fast and responsive service at the beginning. I had a problem with my order, customer service called me back quickly to understand and try to resolve my issue. We did not find the missing product and the person had no solution to offer me, so she told me she would talk to David and that he would contact me quickly. I have not heard back since.
- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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Rating: 4 out of 5
A little disappointed, the vanilla seems less beautiful than during my last orders. The expiration date was not readable on the vanilla. Usually a small gift, this time a pen.....meh. Otherwise nothing to say about the quality of the shipment.
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Rating: 4 out of 5
Too bad the tracking is non-existent.
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Response from DavidVanille.com – Spice Hunter
Hello Pierre, We send an SMS at the departure from the workshop and an email or SMS upon arrival of the package at our customers. When exactly is the tracking non-existent please? Thank you in advance, The David Vanille team.
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Rating: 4 out of 5
Perfect fast delivery good products
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Rating: 4 out of 5
GOOD! GOOD! GOOD! Nothing more to say.
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Rating: 4 out of 5
Well packaged, no issues
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Rating: 4 out of 5
Good product but too long delay. Vacation periods are never surprises...
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Response from DavidVanille.com – Spice Hunter
Hello, We had stated on the red banner at the top of the site, on the slide of the homepage and on the customer cart that shipments would be made upon our return from travel, the week of August 22. Also, a message was printed and sent to all our customers in the prepared shipments on these orders. We played the transparency card hence the misunderstanding of your review. Sincerely, David
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Rating: 1 out of 5
I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards
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Response from DavidVanille.com – Spice Hunter
Sir, You had my colleague on the phone with whom you were very unpleasant. Your package was indeed delivered by Mondial Relay. You yourself went to pick it up at the 'secure locker'. Following your email, we replied the same day explaining that Mondial would conduct its investigation. You also received an email from Mondial in this regard, indicating a processing time of 3 weeks. Regarding your opinion thinking that we are just doing business without taking care of our customers, I will keep it short. If a company develops, it is thanks to its customers and the excellence of its work. We pay very particular attention to each order. However, in the face of the resurgence of customer scams, we have a very precise processing specification. We have been very responsive to your calls and emails. We are expecting the video return from Mondial very soon. Best regards, David
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Rating: 4 out of 5
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Rating: 3 out of 5
Perfect order management, as usual but disappointed with the order
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Rating: 4 out of 5
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Rating: 4 out of 5
nothing negative to say
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Rating: 3 out of 5
I know you are not to blame but the stars are for the transport delay, not for you, your products are top-notch, nothing to say, top team but Mondial Relay should make efforts.
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Rating: 4 out of 5
First order, let's see for the future, good products, to follow.
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Rating: 4 out of 5
Good product advice. Fast shipping. To recommend..
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Rating: 3 out of 5
Correct site. Diversify.
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Rating: 4 out of 5
Perfect for me, nothing to report.
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Rating: 3 out of 5
Good navigation on the site
First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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Rating: 1 out of 5
I would like you to respond to my last review regarding the mixed dried fruits, thank you
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
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Rating: 4 out of 5
Very good products, no issues with delivery.
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