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Rating: 4 out of 5
Very well prepared order. Arrived on time.
Very good quality products as usual.
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Very good quality products as usual.
Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very clear
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Rating: 3 out of 5
Easy and pleasant site Order incomplete and no response to my SMS request for explanation.
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Response from DavidVanille.com – Spice Hunter
Hello, If you need advice, please contact customer service by phone at 03 74 47 00 17 or via [email protected] Thank you in advance, David VANILLE
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Rating: 4 out of 5
good site, the explanations are clear
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Rating: 3 out of 5
Too bad that in the packages FISH-CRUSTACEANS MIX and CARIBBEAN PIRATES 'FISH-CRUSTACEANS' there are fennel seeds that I had not seen in the photos or in the product description. I who hate the aniseed taste got rid of it.
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Response from DavidVanille.com – Spice Hunter
Hello, It is always possible to return the products when the bags are not opened. A refund is made upon receipt. I just checked the photos where you can clearly see the fennel. Looking forward to it, David Vanilla
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Rating: 3 out of 5
I was very disappointed to receive 20 grams of saffron packaged in plastic, generally Iranian saffron is sold in its authentic metal box. I had contacted the seller for explanations and maybe to return the products but I never received a response.
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Response from DavidVanille.com – Spice Hunter
Hello, We have not received any call or email at [email protected] Can you please resend your request? Thank you in advance, David Vanilla
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery and a nice gift, top!
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Rating: 3 out of 5
Good overall
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Serious and good quality products.
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Rating: 3 out of 5
Delivery OK but one product not great
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Response from DavidVanille.com – Spice Hunter
Hello, As explained during your customer service request, the technical sheet on the dried vanilla
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Rating: 4 out of 5
Pleasant and easy-to-access site.
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Rating: 4 out of 5
Top!
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Rating: 4 out of 5
Order shipped quickly and very practical tracking. Nice discovery of products.
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Rating: 4 out of 5
I ordered vanilla pods, nutmeg, and herbal tea (fireworks), fast and careful shipping, the only downside is that shipping is a bit expensive
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Rating: 4 out of 5
This is the first time I ordered from David Vanille. The delivery was on time and the products were as described.
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Rating: 4 out of 5
Clear site, fast shipping
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Rating: 4 out of 5
Good, fast delivery, product well presented
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Rating: 1 out of 5
I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.
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Response from DavidVanille.com – Spice Hunter
Hello, I invite you to read the description of the red vanilla pods and watch my video on the same page: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses For the Wild Vanilla from Papua, most of the pods were much longer than 10cm (size +10cm). Some slightly more refined than others. Best regards, David Vanille
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Rating: 3 out of 5
Correct site, easy navigation...
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Rating: 4 out of 5
Very good brand, beautiful products, fast and careful delivery, ideal for those who want to avoid big brands and support the 'small' ones.
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Rating: 4 out of 5
I am very satisfied with my order. For me, the only downside is the free shipping threshold of 69 euros.
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Rating: 4 out of 5
a lot of choices and varied origins
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Rating: 4 out of 5
Everything is perfect, from order processing to delivery speed. Products of very nice quality at a more than reasonable price.
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Rating: 4 out of 5
Serious company
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Rating: 4 out of 5
Very well packaged.
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Rating: 4 out of 5
Hello, I am very happy with my ordered products. However, I find the shipping costs excessive. Nevertheless, I will order my next spices from DavidVanille.
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Rating: 4 out of 5
Correct price, product as ordered
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Rating: 4 out of 5
Vanilla pods not bad for the price.
I hadn't seen the other qualities = Bourbon EXt
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I hadn't seen the other qualities = Bourbon EXt
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Rating: 4 out of 5
Overall satisfied
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Rating: 3 out of 5
One of the items does not match the presentation (Himalayan salt).
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Rating: 4 out of 5
Disappointed with the seller's response
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Rating: 1 out of 5
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
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Rating: 1 out of 5
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
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Rating: 3 out of 5
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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Rating: 4 out of 5
VERY FAST DELIVERY
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Rating: 4 out of 5
GOOD
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Rating: 4 out of 5
I received my order on time, but I was disappointed with the size of the pods, they looked plumper in the photo. In fact, they are identical to those found in supermarkets.
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Rating: 4 out of 5
So far I have only tested the vanilla which seems a bit too dry and not fragrant enough.
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